Your airline is lying to you about fuel surcharges

Airlines are using the Iran conflict as cover to hike award ticket fees—and customers are letting them get away with it. Here's what should be happening instead.

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By Christopher Elliott

In This Case – Fuel Surcharges

in this commentary

  • Airlines just hiked fuel surcharges on award tickets by up to 40 percent. British Airways now charges $800 one way for business class awards to London.
  • They blame the Iran conflict and rising fuel prices. But many airlines have hedged their fuel costs months in advance. They aren’t paying higher prices.
  • Loyalty programs are defaulting on their promises. You gave airlines your business upfront. Now they want you to pay again for tickets you earned.

Airlines sure have a funny way of saying thank you. 

After you spend years obsessively funneling every purchase through their co-branded credit cards and sitting in its cramped economy class seats, you finally go to redeem your “free” flight—only to find a $1,400 bill waiting for you at checkout.

Since the recent conflict in the Middle East began, it’s only gotten worse. Airlines are using the chaos as a smokescreen to hike their amorphous carrier-imposed fees. 

British Airways just raised surcharges on economy tickets from the U.S. to London by 50 percent. A business class award now carries a one-way surcharge of up to $800—a 36 percent jump in a single week. 

Not to be outdone, the Lufthansa Group has pushed its business class surcharges to North America as high as $1,400 round-trip. Air France-KLM also joined the frenzy, raising its award fees by up to 40 percent without a word of warning to its members.

You’re welcome.

How did this happen?

The airline industry loves to complain about oil. Whenever prices spike, it’s a convenient excuse to jack up fees. Now the geniuses running these airlines think you’ll happily pay twice for a ticket: once with your loyalty, and again with cash. 

But here’s the secret: Many of these airlines aren’t even paying the market price for fuel.

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Major international carriers engage in a practice called hedging, which uses complex financial tools to lock in fuel prices months or years in advance. The Lufthansa Group is reportedly 77 percent hedged for all of 2026. British Airways’ parent company, IAG, has similarly locked in its costs.

U.S. carriers hedge their fuel purchases, too. For example, Delta Air Lines is expecting a $300 million benefit in the latest quarter from a wholly owned subsidiary, Monroe Energy, which operates a refinery in Pennsylvania to hedge against volatile jet fuel costs.

When fuel prices jump on the evening news, these airlines aren’t necessarily paying more for their jet fuel. Yet, they still ask you to pay a fuel surcharge based on a price hike they aren’t feeling. 

And when fuel prices drop? The fuel surcharges remain and get rebranded as “carrier-imposed fees.” 

AirlineFormer Fee (Round-trip)New Fee (Round-trip)Percent Change
British Airways$584$800+36%
Lufthansa Group$500$700+40%
Air France-KLM$500$700+40%
JetBlue (Partner awards)$0$265New Fee

The great loyalty default

It’s time to stop calling these programs rewards. They are really just an unsecured, high-interest loan you’ve given the airline.

Think about it. You offer your business and your data up front. In exchange, the airline gives you a promissory note in the form of miles. 

Now that you’re trying to collect, the airline is effectively defaulting on that loan. By collecting a surcharge, it is telling you that its own currency is worthless and that you have to pay for your ticket again.

And the worst part is that we’re letting it happen. Like lemmings in a nature documentary, travelers are being pushed into a frenzy of mile-collecting with relentless ads, in-flight come-ons and sweet nothings whispered by loyalty program fan blogs. People are so afraid of losing their status that they mindlessly follow the herd of other point collectors. They’ve become addicts who pay for the privilege of being ignored—and overcharged.

How to fight back

We need a government policy that requires honesty in advertising. If an airline offers you an award ticket, it shouldn’t be allowed to tack on hundreds of dollars in arbitrary fees. 

But until the Department of Transportation steps in, you have to vote with your wallet.

My radical proposal: Stop being the bank. Shred the co-branded credit cards and stop chasing status that costs more than it saves. Treat every flight as a commodity, not a relationship. If you use a credit card, get one that gives you straight cash back—a currency the airline can’t devalue with the stroke of a pen.

The airline industry is betting that you’re too addicted to your gold status to notice you’re being fleeced. Prove it wrong. In a world where a “free” ticket costs $1,400, maybe the best way to win the loyalty game is not to play at all. Your Voice Matters – Fuel Surcharges

Your voice matters

Airlines are using fuel price spikes as cover to hike award fees while many have already locked in lower costs through hedging. You earned these tickets with your loyalty and now they want you to pay again.

  • Should airlines be legally required to disclose their fuel hedging positions before charging fuel surcharges on award tickets?
  • Should the DOT ban carrier-imposed fees on award tickets that customers have already earned through their loyalty?
  • Should airlines be legally required to include all fees in the advertised price of award tickets instead of revealing surcharges at checkout?
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Should airlines be legally required to disclose their fuel hedging positions before charging fuel surcharges on award tickets?

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Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

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