This old airline price trick is about to make a surprise return

An old airline price trick may make a surprise comeback, thanks to a proposed new law.
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Raw fury after being shortchanged on a refund

Bobbi Ziegler’s case makes me angry.

Angry at the airline industry for the way it prices tickets.

Angry at the airline insiders, who continue to defend these indefensible practices.

Angry at the airline apologists, who think a compassionate gesture would “raise ticket prices” for the rest of us.

But I’m getting ahead of myself.
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What airline insiders wish you knew (but are afraid to tell you)

Ever wish you had the chance to ask the airline industry burning questions about how they come up with pricing, and why change fees are so darn high?

Well, wish granted.
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Have airlines neutralized the passenger rights movement?

gateI was thrilled when I heard that a coalition of travel professionals was meeting in Washington for a what they called a “stakeholder hearing” on passenger rights. Finally, after years of virtually no representation in the nation’s capital, passengers appeared to be organizing.

Some of the folks who are involved in this effort seem to be genuine advocates for travelers, and I wish them well.

But when I read over the itinerary and began conducting my own research, the thrill was quickly replaced by dread.
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Delusional airline industry pats itself on the back for “amazing” customer service

wreckLook up the word “delusional” in the dictionary and you’ll see a plane and the address of the Air Transport Association in Washington.

Case-in-point: the just-released annual economic report (PDF), which puts the airline trade group in the same league as the tobacco industry lobbyists of years ago that peddled lies and half-truths to an unsuspecting public.
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