These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.
Cristina Criado’s flight diverted to Panama City after a tragic accident closed the airport in Lima. Does American Airlines owe her a refund for her trip in vain — and if so, how much?
How does the PayPal dispute resolution system work? And when you try to dispute a fraudulent charge on your PayPal account and fail, how do you appeal a denial?
Travel companies can do almost anything they want when it comes to your loyalty points. But not with this reader’s Hilton points problem.
If your travel insurance claim is denied, try these insider strategies for a successful appeal. You may be able to get your money back.
When Nancy Allen lost her Apple AirPods on an American Airlines flight from London to Chicago, she thought they were gone forever. Allen didn’t discover that the $169 earbuds were missing until the day after she landed, by which time it seemed too late.
Are portable concentrators are allowed on planes? One couple on a Viking Cruise found the answer the hard way: not necessarily.
Joslin Leasca’s kitchen cabinets are peeling, and she wants Home Depot customer service to refund the $17,822 she paid for them.
How do you get Hertz car rental Five Star status, and how do you make it stick? What can you do when you reach status, but the company won’t recognize it?
Jason Blanke’s Samsung dishwasher is less than three years old, but it’s ready for the junkyard. It’s leaky, it won’t run, and Blanke’s best efforts to fix the appliance have gone down the drain. But is he entitled to a refund?
