Holiday Inn surprise charge: a $59 bill for a lamp I didn’t damage!
Millie Crawford didn’t think much about the lamp in her Holiday Inn Express room. Not until a $59 charge appeared on her credit card days after she checked out.
Advocacy
These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.
Pilfered luggage problem: Why won’t Iberia help me?
When items vanish from your luggage, can you trust your airline to make it right?
Why is Sixt charging me $794 for a tow I never requested?
All Brian Dunn needed for his business trip was a reliable rental car. Instead, he got a Nissan Sentra from Sixt that was unsafe to drive. And when he tried to return it, the car rental company slapped him with a $794 tow charge he never authorized.
Are airline refunds automatic now? For this canceled American Airlines flight, they weren’t
All Rhonda Bryant wanted was a refund for her airline ticket. She’d booked three tickets with American Airlines for a trip from Portland, Maine, to San Francisco. But when American canceled her connecting flight from Charlotte to San Francisco after hours of delays, her plans fell apart.
“Not enough time for your bags”: How a 90-minute connection rule upended a flight
Thomas Larson thought he’d done everything right when he booked a flight from Raleigh-Durham to Ketchikan, Alaska. He’d bought a multi-airline itinerary through Alaska Airlines: The first leg was on American Airlines to Phoenix, then continuing on Alaska Airlines to Seattle and Ketchikan.
NCL put me on its Do Not Sail list because I broke a picture frame. But where’s the evidence?
When Norwegian Cruise Line put Christopher Yanchak on its dreaded “Do Not Sail” list, he was shocked. There had been an incident on a cruise from New York to Bermuda last summer, but he thought he was in the clear.
American Airlines canceled my return flight because I missed a leg. But it said I could fly!
The trouble didn’t start on their flight from Buffalo to Philadelphia, when their 50-seat regional jet got tossed around in the heavy turbulence. It was so violent that Christopher Prucha’s wife begged him not to continue their trip to Wilmington, N.C., and to drive instead.
An outlet burned out in my Vrbo — why are they charging me an extra $1,000?
Picture this: Something goes terribly wrong with your vacation rental, and instead of fixing the problem, the owner slaps you with a $1,000 bill. And when you complain to the rental platform, it tells you that you’re out of luck and then charges your credit card
Hey StubHub, these Taylor Swift tickets are for the wrong date!
Adrienne Gil paid StubHub $4,799 for tickets to a Taylor Swift concert. StubHub delivered the tickets — for the wrong date.Now Gil wants StubHub to cover the $6,784 she had to pay to get into the show.
My Getaroom reservation became nonrefundable — but I want my $3,228 back!
William Farrer thought he’d booked two rooms at the Hyatt Regency in New Orleans directly through the hotel’s website. Minutes later, he discovered he’d actually paid $3,228 to a third-party booking site — and the reservation was suddenly “nonrefundable.”