Getting a surprise hotel smoking fee reversed isn’t easy — even if you’re a non-smoker like Kelsey Russell. Or a determined consumer advocate. But it can be done. Here’s how!
If the fans on your Electrolux oven are noisy, can you ask for a refund? And does the company have to give you one? That’s what Anne Chiapetta wants to know.
So do I.
When American Airlines canceled Denise Medd’s flight from Punta Cana to Philadelphia, it quickly offered her a seat on another flight. But Medd and her husband accepted a seat downgrade from business class to economy. Should American refund the price difference between the seats?
Judy Lederer wants to use her $375 BedandBreakfast.com gift card to stay at a bed and breakfast in April. But the card’s no good, prompting Lederer and our advocacy team to wonder: If gift cards don’t expire, what happened to this one?
Can a vacation rental owner just keep your security deposit — no questions asked? I recently discovered the answer from one unreasonable VRBO host is, “Yes, I can.”
I have news for her: No, she can’t.
Wondering what you can bring on the plane for an upcoming trip? I recently discovered a quick and often funny way to Ask TSA what you can — and can’t — bring through security during your next airport adventure.
Melissa Hill’s Fitbit Charge 2 cracked after a little more than a year. Is the company’s offer acceptable — or should it do more for her?
Linda Ralston has been fighting an expensive hotel billing error for months. Several weeks after her 3-night stay at the Westin La Paloma in Tuscon, she discovered an extra night’s charge on her credit card. Now her battle seems to have ended in a lost chargeback, with the resort coming out the winner.
But with all the evidence on her side, how did she lose?
James Parker just got hit with the most excessive cleaning fee I’ve ever seen as a consumer advocate. Soon after checking out of his recent Airbnb rental, the owner sent him a $1,470 bill to clean up the mess she says his family made.
But what mess was she really cleaning up?
Eugenia Dupre is the victim of a Norwegian Cruise Lines (NCL) cruise bait and switch. She’s sure of it.