Does Airbnb allow kids? Here’s how one guest got kicked out of her apartment
Does Airbnb allow kids? Some do, but some don’t, as one of our readers found out. Will her host keep all of her money?
Advocacy
These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.
She bid $594 for an upgrade on ITA Airways but was seated in economy class. Now her money is gone.
Can ITA Airways keep the money for your upgrade bid but send you to economy class?
Mold, urine and cockroaches in my vacation rental! Will Vacasa give me a refund?
When James Storie and his family checked into a Vacasa vacation rental in Florida’s Panhandle, he was stunned by the condition of the home.
I lost $6,074 after Booking.com canceled my vacation rental. Can you get it back for me?
Jennifer Book’s problem with a canceled Booking.com vacation rental and Affirm — and the heartbreaking loss of $6,074 — looks like an open-and-shut case.
Help! My Hertz car rental is infested with ants — and now they’re charging me extra
There’s a rule in the Travel Bible that your rental car must be insect-free. But the folks at the Hertz location in Palo Alto, Calif., forgot to study their scripture on the day Miguel Lopez came to town. And they handed him the keys to a car infested by ants.
This $2,484 Aer Lingus flight voucher doesn’t work! Do I still have to pay for my ticket?
When Aer Lingus canceled Thomas Bedsole’s flight from Indianapolis to Dublin during the pandemic, it quickly offered him a voucher for $2,484 — and he quickly accepted. But almost four years later, the Aer Lingus flight voucher doesn’t work — and the airline won’t help him.
Do I really owe Budget $450 for cleaning my rental car? It’s just a little sand!
What’s this $450 cleaning fee on Irina Safonov’s Budget Car Rental bill? Sure, she rented a Chrysler Voyager in Detroit recently. And yes, she returned it with “a little” sand on the floor mats.
Locked out of your Airbnb? Here’s how to get back in
If you ever get locked out of your Airbnb rental, you’ll want to know about Terri Taylor’s misadventure with her apartment in Paris. It’s a doozy.
She lost her Paris vacation rental on a technicality — should I take this case?
Scarlett Kelly paid for a vacation rental in Paris through Booking.com, but she never got to stay in it. Booking.com wants to keep her money on what appears to be a technicality.
Banned by American Airlines for being “intoxicated and engaging in sexual activity” — but was it her?
American Airlines says Erin Wright was drunk and had sex with a man on a recent flight, and now she’s banned. Wright says American Airlines didn’t give her a chance to tell her side of the story and that this is a case of mistaken identity — and she can prove it