Sent money to the wrong person through Zelle? Here’s how to get it back
Chuck Brown sent money to the wrong person through Zelle. Will he ever get it back?
Advocacy
These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.
I found a chipmunk in my vacation rental. I want my money back — all of it!
A woman who rented a beach house on Lake Michigan is horrified to find a chipmunk nesting in her bedroom. Now she’s trying to get her money back from Vrbo.
No room for Taylor Swift fans: Radisson cancels points hotel booking!
When the Radisson Hotel cancels a reservation made with points, a Taylor Swift fan is left in a bind to find last-minute accommodations. Learn about your rights and available options in this situation.
I’ve been banned by Uber, but I can still drive for them!
Can you be banned by Uber as a rider but continue driving for them? Here’s the unbelievable but true answer.
What’s the Booking.com refund process? The company took my money!
What is the Booking.com refund process, and how can you get a refund when the company makes a mistake? Here’s what to do.
How to win your consumer dispute using the Elliott Method
If you’re having trouble with a company, the Elliott Method can help you fix any consumer dispute.
My Whirlpool stove is defective again. How do I get it fixed?
Chuck Reiter hoped the third time would be the charm for his new Whirlpool stove. The company had already delivered two faulty appliances and reluctantly replaced them, but his weird adventure in Whirlpool hell was about to get even weirder.
Amazon didn’t receive my return package. What should I do?
If you return a product to Amazon, but it says the package never arrived, what can you do?
I’m on a car rental company’s Do Not Rent list — now they’re keeping my money, too!
How do you get on a car rental company’s Do Not Rent list? And can it really keep your money if you make a nonrefundable reservation?
My vacation rental host is accused of arson and murder. Do I still have to pay?
More than halfway through her stay in a Vrbo vacation rental in Mount Holly, N.C., a neighbor told Anne Penner a shocking secret about her host: He was about to go on trial for arson and murder.