If the fans on your Electrolux oven are noisy, can you ask for a refund? And does the company have to give you one? That’s what Anne Chiapetta wants to know.
So do I. Read more “The fans on my Electrolux oven are noisy. Can I get a refund?”
Advocacy
These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.
These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.
I took a seat downgrade to get home on time. Do I get a refund?
When American Airlines canceled Denise Medd’s flight from Punta Cana to Philadelphia, it quickly offered her a seat on another flight. But Medd and her husband accepted a seat downgrade from business class to economy. Should American refund the price difference between the seats? Read more “I took a seat downgrade to get home on time. Do I get a refund?”
If gift cards don’t expire, what happened to mine?
Judy Lederer wants to use her $375 BedandBreakfast.com gift card to stay at a bed and breakfast in April. But the card’s no good, prompting Lederer and our advocacy team to wonder: If gift cards don’t expire, what happened to this one? Read more “If gift cards don’t expire, what happened to mine?”
Here he is: the latest $500 target of the hotel damage swindle!
Mirko Dulic just got blindsided by a surprise $500 post-stay hotel damage fee from a Canadian Super 8. This franchise helped itself to the hefty sum without even a shred of documentation to support its actions. When pressed to provide some concrete justification for the $500 charge, the management went silent. Read more “Here he is: the latest $500 target of the hotel damage swindle!”
How to get a surprise hotel smoking fee reversed? Like this
Getting a surprise hotel smoking fee reversed isn’t easy — even if you’re a non-smoker like Kelsey Russell. Or a determined consumer advocate. But it can be done. Here’s how. Read more “How to get a surprise hotel smoking fee reversed? Like this”
Can a host keep your security deposit — no questions asked?
Can a vacation rental owner just keep your security deposit — no questions asked? I recently discovered the answer from one unreasonable VRBO host is, “Yes, I can.”
I have news for her: No, she can’t. Read more “Can a host keep your security deposit — no questions asked?”