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Elliott Report

Elliott Report

  • About
  • Features
    • Advocacy
    • Problem Solved
    • On Travel
    • The Travel Troubleshooter
    • Ultimate Consumer Guides
  • Company Contacts
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    • Elliott Advocacy
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Advocacy

These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.

Learn how to navigate and recover from Zelle mistakes, including sending funds to the wrong person, through effective dispute processes and timely actions.

Sent money to the wrong person through Zelle? Here’s how to get it back

May 29, 2023May 28, 2023 by Christopher Elliott

Chuck Brown sent money to the wrong person through Zelle. Will he ever get it back?

Categories Advocacy, Featured
Chipmunk hiding in vacation rental, guest seeking refund

I found a chipmunk in my vacation rental. I want my money back — all of it!

May 15, 2023 by Christopher Elliott

A woman who rented a beach house on Lake Michigan is horrified to find a chipmunk nesting in her bedroom. Now she’s trying to get her money back from Vrbo.

Categories Advocacy, Featured
Can a hotel cancel your reservation made with points and tell you to just shake it off? Brianne Dosch, who has tickets to this weekend’s Taylor Swift concert in Philadelphia, wants to know

No room for Taylor Swift fans: Radisson cancels points hotel booking!

May 10, 2023May 7, 2023 by Christopher Elliott

When the Radisson Hotel cancels a reservation made with points, a Taylor Swift fan is left in a bind to find last-minute accommodations. Learn about your rights and available options in this situation.

Categories Advice, Advocacy

I’ve been banned by Uber, but I can still drive for them!

May 5, 2023April 29, 2023 by Christopher Elliott

Can you be banned by Uber as a rider but continue driving for them? Here’s the unbelievable but true answer.

Categories Advocacy

What’s the Booking.com refund process? The company took my money!

April 25, 2023April 24, 2023 by Christopher Elliott

What is the Booking.com refund process, and how can you get a refund when the company makes a mistake? Here’s what to do.

Categories Advocacy
Image by jcomp on Freepik

How to win your consumer dispute using the Elliott Method

April 27, 2023April 22, 2023 by Christopher Elliott

If you’re having trouble with a company, the Elliott Method can help you fix any consumer dispute.

Categories Advocacy

My Whirlpool stove is defective again. How do I get it fixed?

April 22, 2023April 16, 2023 by Christopher Elliott

Chuck Reiter hoped the third time would be the charm for his new Whirlpool stove. The company had already delivered two faulty appliances and reluctantly replaced them, but his weird adventure in Whirlpool hell was about to get even weirder.

Categories Advocacy
Where is her Amazon return package?

Amazon didn’t receive my return package. What should I do?

April 22, 2023April 10, 2023 by Christopher Elliott

If you return a product to Amazon, but it says the package never arrived, what can you do?

Categories Advocacy

I’m on a car rental company’s Do Not Rent list — now they’re keeping my money, too!

April 22, 2023April 1, 2023 by Christopher Elliott

How do you get on a car rental company’s Do Not Rent list? And can it really keep your money if you make a nonrefundable reservation?

Categories Advocacy
bad rental

My vacation rental host is accused of arson and murder. Do I still have to pay?

April 22, 2023March 26, 2023 by Christopher Elliott

More than halfway through her stay in a Vrbo vacation rental in Mount Holly, N.C., a neighbor told Anne Penner a shocking secret about her host: He was about to go on trial for arson and murder.

Categories Advocacy
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