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Advocacy

These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.

Cristina Criado's flight diverted to Panama City after a tragic accident closed the airport in Lima. Does American Airlines owe her a refund for her trip in vain -- and if so, how much?

My flight never made it to Lima. Why won’t American Airlines get my refund approved?

February 1, 2023January 30, 2023 by Christopher Elliott

Cristina Criado’s flight diverted to Panama City after a tragic accident closed the airport in Lima. Does American Airlines owe her a refund for her trip in vain — and if so, how much?

Categories Advocacy, Commentary
Shocked PayPal customer tries to get fraudulent charges reversed.

Unauthorized charges on your PayPal account? Here’s how to get your money back now

January 23, 2023January 4, 2023 by Christopher Elliott

How does the PayPal dispute resolution system work? And when you try to dispute a fraudulent charge on your PayPal account and fail, how do you appeal a denial?

Categories Advocacy
Woman screaming. She is made out of Hilton credit cards.

Hilton points problem: I canceled my stay — but they charged me anyway!

January 23, 2023December 26, 2022 by Christopher Elliott

Travel companies can do almost anything they want when it comes to your loyalty points. But not with this reader’s Hilton points problem.

Categories Advocacy
Denied travel insurance claim? Here's what to do.

Travel insurance claim denied? Here’s how to turn a “no” into a “yes”

January 23, 2023December 19, 2022 by Christopher Elliott

If your travel insurance claim is denied, try these insider strategies for a successful appeal. You may be able to get your money back.

Categories Advocacy
Random man with Apple AirPods.

Can American Airlines find my missing Apple AirPods?

December 22, 2022December 12, 2022 by Christopher Elliott

When Nancy Allen lost her Apple AirPods on an American Airlines flight from London to Chicago, she thought they were gone forever.  Allen didn’t discover that the $169 earbuds were missing until the day after she landed, by which time it seemed too late.

Categories Advocacy
How do you get a refund on Ticketmaster tickets?

How to get a refund from Ticketmaster

December 22, 2022December 5, 2022 by Christopher Elliott

… Read more

Categories Advocacy
Are portable concentrators are allowed on planes? One couple on a Viking Cruise found the answer the hard way: not necessarily.

Will Viking cover her airfare cost after a surprise portable oxygen problem?

December 22, 2022November 28, 2022 by Christopher Elliott

Are portable concentrators are allowed on planes? One couple on a Viking Cruise found the answer the hard way: not necessarily.

Categories Advocacy
Home Depot kitchen with cabinets that are peeling.

My kitchen cabinets are peeling! Can Home Depot customer service help?

January 23, 2023November 14, 2022 by Christopher Elliott

Joslin Leasca’s kitchen cabinets are peeling, and she wants Home Depot customer service to refund the $17,822 she paid for them.

Categories Advocacy
Hertz car rental customer service for loyalty program.

This is how not to get Hertz car rental Five Star status

January 23, 2023November 8, 2022 by Christopher Elliott

How do you get Hertz car rental Five Star status, and how do you make it stick? What can you do when you reach status, but the company won’t recognize it? 

Categories Advocacy

This Samsung dishwasher keeps breaking — can I get a refund now?

November 11, 2022October 21, 2022 by Christopher Elliott

Jason Blanke’s Samsung dishwasher is less than three years old, but it’s ready for the junkyard. It’s leaky, it won’t run, and Blanke’s best efforts to fix the appliance have gone down the drain. But is he entitled to a refund?

Categories Advocacy
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