A hotel billing error ends in a lost chargeback. What happened?

Linda Ralston has been fighting an expensive hotel billing error for months. Several weeks after her 3-night stay at the Westin La Paloma in Tuscon, she discovered an extra night’s charge on her credit card. Now her battle seems to have ended in a lost chargeback, with the resort coming out the winner.

But with all the evidence on her side, how did she lose?

Here it is: The most excessive cleaning fee ever!

James Parker just got hit with the most excessive cleaning fee I’ve ever seen as a consumer advocate. Soon after checking out of his recent Airbnb rental, the owner sent him a $1,470 bill to clean up the mess she says his family made.

But what mess was she really cleaning up?

Latest