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Advocacy

These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.

What happens when you have a cruise problem?

A problem with my Holland America cruise: raw sewage in my cabin!

September 26, 2023September 22, 2023 by Christopher Elliott

How do you solve a problem with a cruise? Here’s one Holland America passenger who had raw sewage in his cabin. And this is how he fixed it.

Categories Advocacy
Tarmac delay fines.

Who gets the money from American Airlines’ record $4.1 million fine? Not you

August 29, 2023August 29, 2023 by Christopher Elliott

Here’s a dirty little secret about the U.S. Department of Transportation’s record $4.1 million fine against American Airlines for violating the tarmac delay rule, announced with great fanfare yesterday: Passengers probably won’t see a dime of it.

Categories Advocacy
The Zelle callback scam is a new deceptive tactic where fraudsters pose as bank representatives to steal your money. Even the most vigilant bank customers are falling victim. Know the signs and ensure you're protected.

Chase said her identity had been stolen, but it was a Zelle callback scam

August 27, 2023August 10, 2023 by Christopher Elliott

When Patricia Peticolas received an urgent call from Chase Bank warning her that someone had stolen her identity on Zelle, she wanted to do everything she could to help. 

Categories Advocacy, Featured
Don't say this.

Want your complaint to fail? Just say these five things

August 24, 2023August 3, 2023 by Christopher Elliott

In a world where words are easily ignored by a company, here are five things you can say that will cause your complaint to fail.

Categories Advocacy
What should you do when an airline overcharges you for luggage?

What should you do when an airline overcharges you for luggage?

July 7, 2023 by Christopher Elliott

Frontier Airlines overcharged Abbey Colville for her luggage on a recent flight from Denver to Detroit. Way overcharged her.

Categories Advocacy, Featured
Try as hard as he might, Daniel Conti can't redeem his $200 Verizon gift card. He's called Verizon. He's written. He's chatted online. But the card doesn't work.

Why can’t I redeem my Verizon gift card?

June 29, 2023June 28, 2023 by Christopher Elliott

Try as hard as he might, Daniel Conti can’t redeem his $200 Verizon gift card.

He’s called Verizon. He’s written. He’s chatted online. But the card doesn’t work.

Categories Advocacy, Featured
Amy Lou Masick's unfortunate encounter with a call center scam sheds light on an important issue. Falling victim while seeking a JetBlue refund, she battled against the odds to reclaim her money. Her story serves as a cautionary tale, reminding us of the need to verify online information and understand airline policies, helping us to stay vigilant against such scams.

She called JetBlue, but airline scammers answered. Here’s how she fought back.

August 27, 2023June 19, 2023 by Christopher Elliott

The newest airline call center scam just cost Amy Lou Masick $500. She wanted to call JetBlue for a flight refund, so she Googled the airline’s phone number. And up popped the number of a company that was not JetBlue.

Categories Advocacy, Featured
Kay just wanted the wig she ordered from Amazon. At least, that's what she claimed. The online retailer sent her the wrong hairpiece, and when she tried to return it, Amazon kept her money. Sounds like a case of Amazon falling down on the job, right? Not quite.

You might be a dishonest customer if Amazon does this to you

July 7, 2023June 10, 2023 by Christopher Elliott

As Kay anxiously waits for a resolution from Amazon, little does she know that her questionable actions during the return process may have triggered a web of suspicion. With mounting evidence suggesting her potential dishonesty, will Amazon uncover the truth behind the manipulated return label? And more importantly, will Kay ever see her $151 refund or face the consequences of her actions? The final answer lies just beyond the horizon.

Categories Advocacy, Featured
When Laurie Mannino tried to change her airline tickets on British Airways, she ran into a common problem: The airline kept her on hold for hours.

Warning! Airline scammers are posing as fake call centers

September 18, 2023June 4, 2023 by Christopher Elliott

When Laurie Mannino tried to change her airline tickets on British Airways, she ran into a common problem: The airline kept her on hold for hours.

So she Googled “talk to a human at British Airways” and found a number that picked up on the first ring.

It was a fake.

Categories Advocacy, Featured
Learn how to navigate and recover from Zelle mistakes, including sending funds to the wrong person, through effective dispute processes and timely actions.

Sent money to the wrong person through Zelle? Here’s how to get it back

May 29, 2023May 28, 2023 by Christopher Elliott

Chuck Brown sent money to the wrong person through Zelle. Will he ever get it back?

Categories Advocacy, Featured
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