Please remember the heroes of the coronavirus crisis

The visible heroes of the coronavirus crisis are the doctors, nurses, and paramedics. They are working long hours at great risk of exposure. (Thank you!!) But there are also hundreds of thousands of unsung heroes offering coronavirus help. They’re employed at grocery stores, pharmacies, travel agencies, insurance companies — and Williamsburg Landing. Read more “Please remember the heroes of the coronavirus crisis”

Will travel insurance protect you during the coronavirus outbreak?

David Klement wants to know if his travel insurance will protect him during the coronavirus outbreak. Specifically, could it get him a full $15,506 refund for his Grand Circle Travel tour of India?

The question — “Will travel insurance protect me during the coronavirus outbreak?” — is driving travelers a little crazy during the pandemic. After all, they bought travel insurance believing it would fully protect them. And by “fully protect,” they mean being made whole if something catastrophic happened.

And then something catastrophic happened. Read more “Will travel insurance protect you during the coronavirus outbreak?”

How to fix your own consumer problem

You can fix your own consumer problem. If you’re having trouble with a product or service, there is a way out — and you don’t have to hire an expensive lawyer or call the cops.

Yes, you can do it yourself. Read more “How to fix your own consumer problem”

This is why travelers are turning to us during the coronavirus pandemic

None of this was supposed to happen. Just a month ago, the stock market was soaring to new heights and consumers were losing sleep over how to invest all of the money they were making. Many of our readers were planning long and expensive summer vacations. And then the coronavirus pandemic happened and put an end to that travel planning.

There are almost no words to describe the destruction caused by the virus. Read more “This is why travelers are turning to us during the coronavirus pandemic”

How long should I wait for my coronavirus refund?

Hang on! That’s what I told Laureen McCluen when she contacted me about her Airbnb reservation in Washington, D.C. She wanted to know how long to wait for her coronavirus refund.

McCluen plunked down $8,457 for her rental. She looked forward to a week in the nation’s capital, enjoying the museums and monuments and the cherry blossoms. And then coronavirus hit. You know the rest. Read more “How long should I wait for my coronavirus refund?”

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