I need to cancel my Groupon Getaway. Can I get a refund?

Joan Johnson-Roegner needs to cancel her Groupon Getaway. Her tour operator, Reward Travel China, suggests the terms of her vacation are flexible. So why is she stuck with an unusable tour — and is there anything my fearless crew of advocates can do to help her? Read more “I need to cancel my Groupon Getaway. Can I get a refund?”

This Verizon mistake is an expensive one — for me!

Bernice Lu has a mysterious charge on her Verizon Wireless bill, and she can’t seem to get rid of it. Did she call Jamaica and run up a $291 bill — or is this just a Verizon mistake? Read more “This Verizon mistake is an expensive one — for me!”

Will I ever get my EC 261 payment?!

When Jet Airways cancels Ariel Reyes’ flight from Paris to Mumbai, the airline offers $1,360 under EC 261, the European airline consumer protection regulation. But two months later, Reyes is still waiting. Read more “Will I ever get my EC 261 payment?!”

A fruit picking vacation with the kids? Why not!

A fruit picking vacation may be among the most adventurous and creative family getaways. I know because I’m looking at a cluster of ripening bananas on my kitchen counter that we harvested. Our visit to Hilo, Hawaii, just turned into what my eldest son calls a fruit safari.

It’s way too many bananas for a family of four, and I’m not entirely sure what to do with them. Read more “A fruit picking vacation with the kids? Why not!”

Do you need to pack your own pillow when you travel?

Why do frequent travelers pack their own pillows?

“Because I don’t like putting my face on something that has been used for God knows what,” says Paula Miller, a retired teacher who lives in Kitty Hawk, North Carolina. “I have an aversion to any pillow that isn’t mine. I would much rather give up the space of one outfit to get a good night’s sleep.” Read more “Do you need to pack your own pillow when you travel?”