Niebes Castillo should have known better than to leave a loaded gun in the glove compartment of his rental car. After all, he’s a truck driver and, as a driving professional, should be aware of the rules of the road. But there’s enough gray area to warrant a closer look at a case that landed Castillo on Hertz’s Do Not Rent list. Read more “He left his gun in a rental car. Now he’s on the Hertz Do Not Rent list”
Author: Christopher Elliott
Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes weekly columns for King Features Syndicate, USA Today, and the Washington Post. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on Twitter, Facebook, and LinkedIn, or sign up for his daily newsletter.
Read more of Christopher's articles here.What is going on with Delta Auto Protect?!
Like many, many other consumers who have contacted the Elliott Advocacy team, Delta Auto Protect owes Lashawn Lyles a refund. So why won’t the company just send the $1,083? Read more “What is going on with Delta Auto Protect?!”
How do I get Sealy to replace my defective mattress?
Don’t look now, but chances are your mattress is covered by a ridiculously long warranty. Or so you might think. But Vijay Khasat recently found out what Sealy meant by “20 years” when he tried to get the company to replace what he claims is a defective mattress.
It turns out 20 years is not 20 years, at least in the traditional, dictionary-definition sense. His odyssey to replace a bad mattress is a reminder for all of us to read the fine print on your warranty. (The mattress police won’t save you, but maybe my advocacy team can help.) Read more “How do I get Sealy to replace my defective mattress?”
How to have a fruit safari in western Colorado
It’s harvest time in western Colorado — the perfect time for a fruit safari.
A what? OK, so “fruit” may not be the first thing that comes to mind when you think of Colorado. And the western slope of the Centennial State is so different from the rest of the state that you’d think you were in Utah or Arizona anyway.
But in September and October, this place is a fruitapalooza of apricots, apples, grapes, peaches, pears and plums. You can spend a Saturday afternoon canvassing the farms near Grand Junction and discover some of the tastiest produce this side of the Rockies.
I gave up my seat on the flight! Where is the $2,400 refund?
What if you give up your seat on your flight and the airline doesn’t pay what it promises you?
That’s what happened to John Keohen. Lufthansa lured him off a recent flight with a promise of a $2,400 refund. Keohen gave up his seat — and then Lufthansa gave him nothing. Read more “I gave up my seat on the flight! Where is the $2,400 refund?”