Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter. He is based in São Paulo.
Jillian Kavanagh's experience with her 2021 Jeep Wrangler 4xe turned from excitement to frustration when its electric mode failed, revealing a deeper issue with Stellantis' acclaimed hybrid. Despite attempts to resolve through the dealership, the vehicle's problems persisted, leading to a recall notice and a depreciating asset. As Kavanagh seeks to escape her lease amidst a class action lawsuit hinting at widespread defects, her story underscores the complexities of leasing modern vehicles and the potential pitfalls of hybrid technology. Will her legal battle offer a path to resolution, or is it a road to further disappointment?

Help! My Jeep Wrangler 4xe hybrid doesn’t work in electric mode. Can I end my lease?

Jillian Kavanagh regrets the day she signed the lease on a 2021 Jeep Wrangler 4xe, a hybrid four-wheel drive. The vehicle failed during the winter and now only works in gas mode. It also shakes when she accelerates above 70 mph. She wants Stellantis, the car’s manufacturer, to terminate her lease and take back the malfunctioning Jeep.