Is the domestic first class cabin just one big disappointment?

Has the domestic first class cabin become one big disappointment for travelers?  Bonnie Friedman thinks so. She’s been flying in the front of the plane for years and has witnessed the slow and sad decline of premium service. Read more “Is the domestic first class cabin just one big disappointment?”

Priceline booked the wrong room! Where is my suite?

Andy McNamara thought he’d found a bargain through Priceline on a suite in Las Vegas. For just $116 a night, a 75 percent price reduction from the published rate, he and his wife would stay in the 1,000-square foot Carioca Suite at the Rio All-Suite & Casino Hotel. But Priceline booked McNamara the wrong room — and it wanted to keep his money, too. Read more “Priceline booked the wrong room! Where is my suite?”

Sandals will not let me cancel my trip. Can I give it away?

Last fall, Kent Schroeder and his wife were looking forward to spending their anniversary at a Sandals resort in Jamaica. Then tragedy struck and his wife unexpectedly died. But when he tried to cancel the Sandals trip, he encountered an unbending company policy that wouldn’t allow for a refund — even under the terrible circumstances. But why wouldn’t Sandals allow the grieving widower to give the trip away to his daughter?

That’s what Schroeder wants the Elliott Advocacy team to find out.
Read more “Sandals will not let me cancel my trip. Can I give it away?”

Can Venmo really just freeze my account like this?

Venmo just froze Joshua Hethcoat’s account — along with his $2,000.  Now he wants to know how to get his account unfrozen and regain access to his money. Can we help?

Read more “Can Venmo really just freeze my account like this?”

Can TripAdvisor help me with this Viator problem?

When Pam Anderson and her boyfriend Marc Strenk visited Dubai this fall, they wanted to see the famous fountains. The couple thought they’d found a perfect tour on Viator through TripAdvisor — until a “system error” forced them to pay for their tickets three times.

That’s right, three times. Read more “Can TripAdvisor help me with this Viator problem?”