When’s the best time of the year to take a vacation? If you choose the right place, you can go at any time. But beware of any destination that bills itself as a “year-round” resort. There are always qualifiers.
When a tropical storm ruined their vacation, Randie and Michael Wolfe turned to their hotel for a refund. But this problem didn’t end as you would expect.
Sometimes, you have no choice. You need small claims help, and you need it now. It’s time to head to small claims court.
Consider what happened to Meghan Robinson, who recently bought a mini-pig named Peaches from a business called — I’m not making this up — Mini Pig World.
Travel is an art, not a science.
Read enough columns, and you might think being the world’s smartest traveler is a paint-by-number proposition, an easy formula you can follow.
There’s a lot to watch out for when you’re planning your estate.
Bad advice. High fees. Trust mills.
“Death brings out the worst in people,” says Francine Kent, an estate appraiser from Sarasota, Fla.
Unscrupulous advisors prey on the elderly and their heirs with questionable legal advice, unnecessary bills, and the ever-present living trust come-ons.
When I tell people I have a National Parks Pass, they usually ask: Is it worth the cost?
My answer? Yes, the $80 a year I spend on my America The Beautiful card, which offers unlimited access to the National Parks, is worth every penny.
Why did United Airlines cancel Lauren Daly’s flight from Monterey to Los Angeles? And why does it want her to pay $900 for a new ticket? Looks like a job for the Travel Troubleshooter.
When Panda Express loses Benjamin Alpert’s catering order, the guests at his daughter’s birthday party have to eat cake. Now the company won’t refund part of his undelivered meal. What gives?
If you’ve bought a travel insurance policy, here’s the next logical question: What could possibly go wrong?
That’s a question Squaremouth set out to answer as part of its campaign to promote real life claims — a topic that’s near and dear to my advocates, too.
The Southwest Chase Visa credit offer Valerie Schreck saw looked too good to be true, as affinity credit card offers often do.
Apply for the card now, the pop-up on Southwest.com promised her, and she could save $200 on her flight.
She applied for the card, only to discover the offer was too good to be true. The $200 credit never showed up.
When Richard Hill set out to find his biological parents, he didn’t expect he would wind up on a vacation. But when his DNA test results came in, he hit the road.
Can we talk about the most dangerous place to vacation? It’s not necessarily some far-off banana republic immersed in a civil war. It can be right here, in your own backyard.
Expedia won’t refund part of Susan Long’s airline ticket and she needs our help. The contract is clear, but maybe her online agency is confused.
After John Duncan pays for his vacation rental, the owner goes into radio silence. He doesn’t think he’ll have anywhere to stay. Can he get a refund before his vacation is ruined?
Travel chatbots are having a moment. It’s about time.
After a few false starts, these automated programs that answer basic questions, find deals or secure refunds are slowly coming into their own. And they might be worth trying.
TopCashback promises Heather Mayer a $400 refund for buying furniture at Macy’s. But the money never arrives. Can I find the refund for her?
When Sridhar Jujala cancels his nonrefundable tickets, he thinks British Airways will offer a full refund. But it doesn’t. Is there a way to clear up this misunderstanding and get some of his money back?
Bohdan Boytsov won his credit card dispute with Hertz, but he lost. In doing so, he perfectly illustrated one of the consumer world’s greatest contradictions: You can be right and still be wrong.
Michael Donato has a Travel Up problem — and it’s bringing him down. He booked a nonrefundable hotel room in Florida through the site. Then a spring storm blew up his vacation plans. Can he still get a refund?
Jason Levitis emailed me recently from Greyhound bus No. 2559 from New York to D.C., which was supposed to arrive at 11 p.m. The problem? It was 12:25 a.m. and the motor coach was cruising down Interstate 95.
If you’ve been waiting for me to give away those free Southwest Airlines tickets, your wait is over. It’s the last few days of your favorite consumer advocacy site’s spring fundraiser, and I’m ready to send tickets to a few lucky supporters.
Twice a year, we raise money from readers to pay the bills. We’ve almost met our goal. You can qualify for the ticket giveaway now by becoming an Elliott Advocacy supporter at any level.
When Holland America changes the port for a Chilean cruise, Robert Houston and his wife have to scramble to change their tickets. Should the cruise line help them, or are they on their own?
Where should you go on vacation? If you don’t have to answer that question because you’re just planning to lie on the beach for a week or read a book while the kids splash in the pool, then wake up.
Something’s wrong with Shawn Messonnier’s car: His Budget rental is on the wrong side of the island. The car rental company’s fix is less than ideal. It wants him to pay $500, plus “mandatory” roadside assistance and insurance. Is there any hope for a refund?
An Expedia mistake has Victor Wilson’s vacation plans in peril. The company promises to refund his money. So where is it?
There’s a fake Facebook page with Cherrine Chery’s private photos, but someone else’s name. Facebook won’t remove the images. Now what?
The 99 days between Memorial Day and Labor Day are the busiest of the year for travel, but also the most misunderstood. The conventional wisdom surrounding summer travel includes false narratives about who’s taking a vacation, how they’re getting there, how much they’re spending and where to find deals. Knowing the truth could help you have a better getaway.