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Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes weekly columns for King Features Syndicate, USA Today, and the Washington Post. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on Twitter, Facebook, and LinkedIn, or sign up for his daily newsletter.
Read more of Christopher's articles here.The vacation rental took a nice picture. There was a white picket fence, a spacious living room with modern furniture, and the location was perfect. Who knew it would be the worst vacation rental ever?
Well, I should have. Read more “Is this the worst vacation rental ever?”
When WOW Air died earlier this year, Lufthansa made its passengers a seemingly generous offer: a 25 percent discount if they rebooked with the German carrier. Victoria Corless decided to accept. But why is her Lufthansa offer so hard to redeem?
You’re not going to like the answer. I know she doesn’t. Read more “Why is this Lufthansa offer so hard to redeem?”
Do you laugh out loud when you hear the words “walkable Los Angeles”? I used to, too, since LA has a reputation for being all freeways and suburbs. But some of the best parts of the City of Angels are more accessible to pedestrians than you might think. Read more “Yes, Los Angeles is a walkable city. Here’s how we discovered it.”
When Whitney Todd tried to check in to a Vrbo vacation rental, a property manager told her to leave. (Actually, that’s the G-rated version; the host told her to “Get the [expletive] outta here!”). But if a Vrbo host tells you to, you know, leave, then shouldn’t you get a refund? Read more “If the host tells you to leave, shouldn’t you get a refund?”
It happened again. We visited a place, only to discover we were a short drive from a hidden national park. An incredible hidden national park. Read more “Hidden national parks: Try these out-of-the-way destinations for your next vacation”
