When Kathryn Stewart rented a car in Munich, Germany, she assumed it would cost $260. After all, that’s what her car rental company had quoted her. She didn’t expect to pay $800 in extra car rental insurance. But she did — and now she wants help with a refund. Read more “Help! I did not want this extra car rental insurance (updated)”
Author: Christopher Elliott
Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes weekly columns for King Features Syndicate, USA Today, and the Washington Post. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on Twitter, Facebook, and LinkedIn, or sign up for his daily newsletter.
Read more of Christopher's articles here.This is a cool family vacation
It’s time to think cold thoughts. Cold, as in get me out of this heat! Cold, as in snow.
It’s the middle of summer, and chances are you’re indoors right now, a refugee from the unbearable heat. Maybe you’re imagining a cool family vacation. Read more “This is a cool family vacation”
What is this unauthorized transaction on my PayPal account?
Howard Rokofsky just discovered an unauthorized transaction on his PayPal account — specifically, a $303 charge he never made. But when he disputes the charge, the online payment service denies it within hours. Did the company act too fast?
Read more “What is this unauthorized transaction on my PayPal account?”
What happens if you give the wrong information on your insurance application?
Jacob Finn made a big mistake when he applied for travel insurance. And now he’s in big trouble. He’s also learned the answer to the question: What happens when you give the wrong information on your insurance application?
Spoiler alert: it’s not good. But in this case, it’s bizarre. Read more “What happens if you give the wrong information on your insurance application?”
Scottsdale in the summer? I’m not kidding.
Maybe you laughed when I said Santa Fe was hot last week. That’s not hot! Betcha you wouldn’t go somewhere like Scottsdale in August.
Oh, but I would. Read more “Scottsdale in the summer? I’m not kidding.”