How to survive Alabama’s Gulf Coast with the kids

On a frenetic holiday weekend, I drove to Alabama’s Gulf Coast with the kids. Maybe I should have known better. Read more “How to survive Alabama’s Gulf Coast with the kids”

This is a dirty ski resort rental! I want a refund

Anna Weinstein wants a refund for a dirty ski resort rental that she rejected upon arrival. Can Vrbo, the site through which she booked the condo, help her — or does she need a consumer advocate? Read more “This is a dirty ski resort rental! I want a refund”

I wanted to share a car — not these parking tickets!

When Thomas Bifano booked a Zipcar to run a few errands in Boston, he thought he would only share a car. But Zipcar added one more thing: a parking ticket earned by a previous driver. Now Bifano wants my advocacy team to help us fix his car sharing problem. Read more “I wanted to share a car — not these parking tickets!”

Why did United Airlines strand me in Frankfurt? I want a refund!

After a 40-hour flight delay from San Francisco, Sandra Gronenberg finds that United Airlines has left her stranded in Frankfurt without a connecting train ticket home as agreed. Now she wants a refund for the new tickets that this oversight forced her to buy.

Can I help untangle this mess? Read more “Why did United Airlines strand me in Frankfurt? I want a refund!”

Is the Las Vegas grasshopper invasion covered by my insurance?

There’s a grasshopper invasion in Las Vegas. And people like Julie Peterson want to know if her travel insurance covers grasshopper invasions. Read more “Is the Las Vegas grasshopper invasion covered by my insurance?”