Travel companies don’t want to hear from you. Here’s how to make them listen.
When Eileen Landauer’s hotel in Jasper, Canada, was evacuated because of a wildfire last summer, she faced more than a battle with her online travel agency for a refund.
On Travel
On Travel is a weekly consumer travel column that offers information and advice for people planning a business or leisure trip. The feature started in USA Today in 2013 and is now nationally syndicated.
The loyalty trap: When travel rewards programs turn against you
Remember when travel rewards programs actuallyrewarded you? You collected points, earned status, and got “free” flights.
So why does it all feel like a trap now?
Car rental rage: Why everyone’s losing it at the counter right now
Marcy Schackne is mad.
She recently waited 2½ hours at LAX just to talk to a car rental agent. After completing her paperwork, she inspected three vehicles that were “beyond dirty” before finding one suitable to drive
Try these new tricks for solving unexpected travel problems
Even the most experienced traveler can run into trouble every now and then. But how do you get out of trouble?
Have travelers become their own worst enemy?
The coconut smoothie test is hardly a scientific way of determining if you’re a savvy traveler. But it’s highly effective.
The $67 flight lie: Is ultra-cheap travel bankrupting us?
Robert Grunnah thought he’d scored a deal when he found a round-trip flight from Austin, Texas, to Denver for just $67. But as he sat on a delayed plane, watching an overworked agent juggle an overbooked flight, he wondered: Was his flight too cheap?
Is the “off” season disappearing for travel?
Remember when you could get a deal on travel by waiting until a few weeks after summer ended? That’s history.
Has travel gotten too expensive? Yes, and here’s what to do about it
Does it cost too much to travel?
For people like Tim Plyant, the answer is yes. This summer, he plans to avoid travel entirely — it’s just too expensive.
Should I take an EV on my next road trip? Here’s the uncomfortable truth
Nathan Heinrich wanted an adventure when he rented a Ford Mustang Mach-E SUV for a Northern California road trip. Instead, he got a misadventure.