If a customer service representative offers a massive mattress discount by mistake, is the company required to honor it?
Let’s find out.
Read more “This mattress discount was too good to be true. Should the company honor it?”
This is a cool family vacation
It’s time to think cold thoughts. Cold, as in get me out of this heat! Cold, as in snow.
It’s the middle of summer, and chances are you’re indoors right now, a refugee from the unbearable heat. Maybe you’re imagining a cool family vacation. Read more “This is a cool family vacation”
What is this unauthorized transaction on my PayPal account?
Howard Rokofsky just discovered an unauthorized transaction on his PayPal account — specifically, a $303 charge he never made. But when he disputes the charge, the online payment service denies it within hours. Did the company act too fast?
Read more “What is this unauthorized transaction on my PayPal account?”
If you lock yourself out of your Airbnb rental, don’t do this!
What happens if you lock yourself out of your Airbnb rental thousands of miles from home? Will your host or the caretaker immediately come and rescue you?
Xiamin Qi recently discovered the answer to both questions after she locked herself out of her Airbnb rental in Barcelona. Despite the host warning her about the self-locking feature of the front door, she says jet lag caused an oversight. That fatigue caused Qi to walk out of the building and leave the keys inside.
Now she is asking the host to refund $500 for her trouble. But is this a reasonable request? Read more “If you lock yourself out of your Airbnb rental, don’t do this!”
What happens if you give the wrong information on your insurance application?
Jacob Finn made a big, bizarre mistake when he applied for travel insurance. And now he’s in big trouble. He’s learned the answer to the question: What happens when you give the wrong information on your insurance application?
Spoiler alert: it’s not good. But in this case, it’s bizarre. Read more “What happens if you give the wrong information on your insurance application?”