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Essential Reading

Would you break a rule to save money on your airline ticket?

Travelers are breaking this rule for a cheaper flight. Should you?

Do airline passengers need a dress code? Perhaps now is the time.

Attention airline passengers: You need a dress code!

That's an expensive seat!

It’s time to ban airline seat selection fees

Are Chase Ultimate Rewards refundable?

Can I get my 173,116 Chase Ultimate Rewards points refunded?

Disappearing Zelle App

How to get your money back from a Zelle scam or accidental money transfer

Travel mistakes you should not make.

These are the worst travel mistakes you can make

Even the best travelers can make the worst travel mistakes. I should know. I’ve made them all. Yes, me — the world’s smartest traveler.

Company Contacts

We publish the names and emails of customer service managers. Check out our directory.

See all contacts

Latest Stories

Travel mistakes you should not make.

These are the worst travel mistakes you can make

Don't do this when you travel this fall.

Fall travel mistakes even the best travelers make

When can I go back after a natural disaster?

When is it safe to go back to Maui? Here’s your natural disaster tourism guide

After Jack Price's Google Pixel 6 return was lost by UPS, Amazon initially provided no resolution. Following intervention, Amazon admitted the loss, issuing a $518 refund for the phone.

Help! Amazon lost my Pixel phone and now it won’t refund me

Travel prices are falling like leaves on a late October afternoon in Martha's Vineyard. No question about it, this autumn will be a great time to travel -- it always has been.

Here’s your ultimate guide to fall travel in 2023

Noah's rental dilemma with Alamo unravels. An unpaid bill mystery, a communication breakdown, and a surprising resolution.

I might be on Alamo’s Do Not Rent list. Can you find out?

Should we allow a phone call on a plane?

Phone calls on planes: Is it time to allow them?

The Zelle callback scam is a new deceptive tactic where fraudsters pose as bank representatives to steal your money. Even the most vigilant bank customers are falling victim. Know the signs and ensure you're protected.

Chase said her identity had been stolen, but it was a Zelle callback scam

Ultimate Guides

Travel prices are falling like leaves on a late October afternoon in Martha's Vineyard. No question about it, this autumn will be a great time to travel -- it always has been.

Here’s your ultimate guide to fall travel in 2023

How to survive a long flight.

Expert tips for surviving a long flight in economy class and avoiding jet lag

Happy traveler. Maybe she used an advisor.

The ultimate guide to finding a travel advisor

Thinking of traveling somewhere during the summer travel season? Then you've probably seen the doomsday previews -- the highest prices, the biggest crowds, the worst summer travel season ever.

Here it is: The complete guide to summer travel

Amazon denies refund after sending customer two defective Apple Watches

Appliance repair

The ultimate guide to getting a repair, replacement or refund for your broken appliance

Mastering mobile phone customer service: A comprehensive guide to fixing any problem

The ultimate guide to ridesharing.

Here’s the ultimate passenger guide to ridesharing

What’s Your Problem?

If you have a consumer problem, please contact our team at Elliott Advocacy through this form. We’re always here to help. Our help is free.

Our Newsletter

Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Did we mention it's free?

What's This Site?

The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers.

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