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Essential Reading

Avis broadsides Gena Ettinger when it adds her to the company's Do Not Rent list. How does she get unbanned?

I’m on Avis’ Do Not Rent list. How do I get off?

Ling Lu Yamaki navigated a $28,000 timeshare entanglement with Hilton Grand Vacations after feeling misled. Her journey uncovers the intricacies of timeshare agreements, the importance of consumer rights, and the unexpected twists in resolving such disputes. This tale serves as a cautionary lesson for anyone considering or trying to exit a timeshare.

How do you get out of a $28,000 timeshare mistake? Definitely not like this

Robert Zuercher and his fiancee were flying from Cancun, Mexico, to Cleveland for a somber occasion. His grandmother had died, and they were attending her funeral. But they say Frontier Airlines added to their grief when they were kicked off their flight without explanation -- or compensation.

Kicked off my flight for being disruptive — does Frontier Airlines owe me anything?

Would you break a rule for a cheaper airline ticket? Meet the people who have.

Travelers are breaking this rule for a cheaper flight. Should you?

Airlines should consider implementing a dress code to improve the flying experience for all passengers. It could reduce unruly behavior.

Do airline passengers need a dress code?

Tom Mason gets locked out of his vacation rental in Italy. Why is Booking.com ignoring his requests for help?

Locked out of my rental in Italy. Why won’t Booking.com help me?

Company Contacts

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Latest Stories

Tom Mason gets locked out of his vacation rental in Italy. Why is Booking.com ignoring his requests for help?

Locked out of my rental in Italy. Why won’t Booking.com help me?

Marian Houk's problem with Swiss International Air Lines is a cautionary tale about rescheduling your flight, corporate stubbornness and failure -- my failure.

A strange Swiss refund case: Here’s how to really confuse an airline

Has this ever happened to you? You're boarding a flight and the guy in front of you is slow. Almost deliberately slow.

Slow travel: Why is everyone losing it with the laggards?

You've probably seen the breathless warnings about pickpockets and scams this spring break. But my experience in New Orleans involved a more direct threat.

Is it safe to travel this spring break? Here’s what experts say

Why won't Brooklinen refund Tracy Brom's "hot and scratchy" sheets? After all, it promised her a refund.

Brooklinen promised to refund my sheets. Why won’t it?

Glenn Ward is charged twice for his airline tickets to Europe. Why won't someone fix the problem?

Charged twice for my airline tickets to Budapest. What’s going on?

When Jeff Wickstead's vacation rental manager demanded that he cancel his Booking.com reservation in London, he had every reason to believe he'd get his money back. But he didn't -- and now he's not sure what to do.

My vacation rental owner told me to cancel. Why can’t I get a refund from Booking.com?

When I think of anti-American sentiment and travel, I'm reminded of the guy who visited İzmir, Turkey -- and suddenly found himself in the wrong place at the wrong time.

How to avoid anti-American sentiment when you’re traveling internationally

Ultimate Guides

When traveling, the last thing anyone wants is to face the hassle of lost luggage. This comprehensive guide offers vital information on what to do if your luggage goes missing during air travel, cruises, train journeys, or hotel stays. From understanding the rules of lost luggage claims to tips on preventing your bags from getting lost, this article is an essential resource for travelers. It covers everything from filing claims to avoiding luggage fees, ensuring your travel remains stress-free.

The ultimate guide to finding your lost luggage

Thinking about a spring break vacation? You better think fast, because the 2025 spring break travel season will be busier -- and potentially more expensive -- than ever.

Here’s your insider guide to spring break travel in 2025

The busy 2023 holiday travel season, which runs from the end of November until early January, will be one for the record books. Here's how to survive it.

Here’s your ultimate guide to holiday travel

Here's the ultimate guide to travel food, which includes advice on where to eat and how to avoid unwanted weight gain.

Eat this! The ultimate guide to travel food

If you're going somewhere, chances are you need a reliable carry-on or rollaboard. But how do you buy the best luggage for your next trip?

Here’s how to buy the best luggage for your next trip

Travel prices are falling like leaves on a late October afternoon in Martha's Vineyard. No question about it, autumn will be a great time to travel -- it always has been.

Here’s your ultimate guide to fall travel

Sitting in a pressurized aluminum tube for hours at a time takes a heavy toll on your body. So how do the pros survive a long flight in economy class? And how do they avoid jet lag?

Expert tips for surviving a long flight in economy class and avoiding jet lag

Navigating the world of travel can be complex. Find out how a travel advisor can simplify your journey, especially for unique trips like solo travel or senior travel. We'll explore when to engage a travel advisor, how they can enhance your trip, their costs, and strategies to find the right advisor for your needs.

The ultimate guide to finding a travel advisor

What’s Your Problem?

If you have a consumer problem, please contact our team at Elliott Advocacy through this form. We’re always here to help. Our help is free.

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