If a stranger suddenly sends you money by surprise, should you keep it?

If a stranger sends you money by accident, do you have any obligation to give it back? If so, how do you do it without exposing yourself to a scam? And if you transfer money to the wrong person, is there any possible way to fix your mistake?

These are not uncommon dilemmas faced by users of cash apps like Zelle and Venmo in 2021. Along with the increasing popularity and convenience of instant money transfer services came a dramatic rise in pricey user errors. Unfortunately, our attempts to investigate and resolve many of these cases have exposed some disturbing flaws in the programs.

Minh Tran is just one of the many desperate Zelle users who’ve recently asked our team for help. In his case, a stranger’s mistake set off a frustrating and confusing chain of events that almost cost him $360.

Here’s his story. Read more “If a stranger suddenly sends you money by surprise, should you keep it?”

Why you’ll get a voucher instead of a refund for your canceled cruise

A boatload of disgruntled cruise passengers has contacted the Elliott Advocacy team during the pandemic. Their question? How to get a refund instead of a voucher after a cruise line canceled their vacation — more than once.

Unfortunately, the answer to that question is not what most want to hear. Read more “Why you’ll get a voucher instead of a refund for your canceled cruise”

United Airlines flight credit: How to make the most of it after the pandemic

The clock is ticking on Bernadine Fong’s sizable United Airlines flight credit, which she acquired during the pandemic. Around this time last year, she booked two business class tickets to Europe for a dream vacation. But that was before the coronavirus ruined everyone’s summer plans for 2020.

With the pandemic entering year two, Fong worries her nearly $11,000 flight credit with United Airlines is in jeopardy. Now she wants to know what to do to make sure to make the most of it before it expires. (Last updated March 31, 2020) Read more “United Airlines flight credit: How to make the most of it after the pandemic”