Is this the worst travel agent ever?

Christopher Anderson believes he just discovered the world’s worst travel agent ever — one who lacks even basic geography skills. Just how bad were those skills? Well, Anderson and his wife asked this “professional” to plan a vacation to Cabo San Lucas, Mexico. But she booked them a trip to Cancun, on the opposite side of the country. Then to make matters worse, this geographically challenged agent expected the couple to pay for her mistake.

What is going on here, and can the Elliott Advocacy team help? (Reprint) Read more “Is this the worst travel agent ever?”

Can the cruise line cancel my trip and keep my money?!

The coronavirus pandemic has devastated the travel industry — that’s for sure. But in these unusual times, can a cruise line really cancel your trip and also refuse your refund request?

Of course, the answer to that question is “no.” But Elizabeth Ramirez says that’s exactly what NCL did to her — canceled her cruise and kept all her money. Read more “Can the cruise line cancel my trip and keep my money?!”

You should not make a $16,000 damaged luggage claim. This is why

After her last flight on Interjet, Lynda Leibrock discovered that unidentified “airline goo” ruined three of her bags. She filed a damaged luggage claim and hoped the airline would quickly pay — all $16,000 of it.

Things didn’t work out the way she hoped. The airline quickly rejected her damaged luggage claim almost in its entirety. Now she’s asking the Elliott Advocacy team for help. But can we? (Reprint/last updated Oct. 10, 2020) Read more “You should not make a $16,000 damaged luggage claim. This is why”