United Airlines canceled my flight, so how do I get a refund?

Fact: If United Airlines cancels your flight during the coronavirus pandemic, it owes you a refund. Another fact? United Airlines would prefer to give you a future flight credit — even if it canceled your scheduled itinerary.

But can the airline or booking agent force you into accepting a flight credit by making it impossible to request a refund?

That’s what Renata Funk thinks has happened to her.

Read more “United Airlines canceled my flight, so how do I get a refund?”

There’s an intruder in my apartment. Do I deserve a refund?

There’s an intruder in Linda Jones’s apartment. She thinks she’s entitled to a refund from Booking.com for the inconvenience. But you will never — not in a million years — guess how this case resolves.

Her problem is about more than travel safety and corporate intransigence. It’s about the power of a single word. In this case, it’s an email address. (Reprint from Oct. 2019) Read more “There’s an intruder in my apartment. Do I deserve a refund?”

This request for an upgrade failed in the worst way

Could asking for an upgrade to business class cause you to get kicked off your flight — and banned for life?

It seems so.

“Social Influencer” Jacqueline Ng insists that’s exactly what happened to her when she recently asked for an upgrade. Cathay Pacific agents turned down her request in no time and then kicked her off the flight. Worse, the airline accused her of fraud and banned her from all future flights.

Read more “This request for an upgrade failed in the worst way”

He wanted to take a Thello train to Venice. How did he end up on a bus?

What if your train ride in a comfy sleeper compartment turns into an unpleasant bus ride? That’s what happened to David Papay on a recent overnight journey from Paris to Venice on Thello, a European rail company.

Now Papay is asking for help retrieving the refund that Thello employees promised him.

Read more “He wanted to take a Thello train to Venice. How did he end up on a bus?”

I got the worst view on the cruise! I want a refund

Sevil Macmot found the view from her guaranteed oceanview cabin aboard Costa Cruises’ Mediterranea stunningly terrible. She says her dream vacation was ruined when the cruise line assigned her to the cabin with the worst view. Instead of Norwegian fjords and the deep blue sea, she saw hanging lifeboats and technical equipment out her window.

Now Macmot wants to know who selected her for this disappointing cabin with the terrible view — and why.

Oh, and she wants a refund, too. But is that a reasonable request? Read more “I got the worst view on the cruise! I want a refund”

Here are the answers to the top coronavirus travel questions

Do you need a comprehensive guide to help you handle all of your coronavirus travel questions? No worries, the Elliott Advocacy team has you covered.

During the past month, our team has been busy advocating cases like never before — 24 hours a day. Here are the answers to the most frequently asked coronavirus travel questions we’ve received. Read more “Here are the answers to the top coronavirus travel questions”