Skip to content

Elliott Report

Home
Features
Company Contacts
Sites
Newsletters
Advocacy
About
Contact Us

Elliott Report

Home
Features
Company Contacts
Sites
Newsletters
Advocacy
About
Contact Us

Essential Reading

american airlines issues

My 2-year-old gave up his seat on an American Airlines flight. Where’s my refund!

Teresa McGee thought she'd done everything right before her flight from Detroit to Charlotte. But she never expected American Airlines to not do everything right.

She showed up two hours early for her flight. Why did American Airlines cancel her ticket?

One of the newest mistakes travelers make is also one of the oldest: forgetting their paperwork.

Here are the new travel mistakes people are making — and how to avoid them

risky trip

Your next trip could be riskier than you think — here’s why (and how to adapt)

Cynthia Alviso’s new Frigidaire wall oven fluctuates between 35 degrees below and 60 degrees above its set temperature, ruining her baked goods. Despite four repair attempts, it's still broken. Frigidaire insists the oven works properly. Can she get a refund?

My Frigidaire oven’s wild temperature swings have left me exhausted — can I get a refund?

expedia no show

How a simple car rental cancellation turned into a $52 annoyance on Expedia

Todd Brueshoff cancels his Hertz rental through Expedia two days before pickup and receives an email confirming that there’s no cancellation fee. But wait, there is! Hertz charges him a $52 no-show fee. Can he get his money back?

Company Contacts

We publish the names and emails of customer service managers. Check out our directory.

Uber

Lyft

See all contacts

Latest Stories

expedia no show

How a simple car rental cancellation turned into a $52 annoyance on Expedia

amtrak

This $1,200 Amtrak ticket vanished into thin air. Was she scammed?

love

Love is in the air: The most annoying things couples do when they travel (and what to do about them)

For millions of travelers, water safety isn’t just a footnote -- it’s the silent saboteur of vacations.

The truth about drinking water abroad that could save your next vacation

Mike Tarallo pays a fixed rate to repair his refrigerator but gets endless delays, false diagnoses, and a canceled service visit. Can Frigidaire and its parent company, Electrolux, thaw this ice-cold mess?

Frigidaire’s frozen promises left me out in the cold

expedia

Why can’t I get a refund for my canceled Alaska Airlines flight from Expedia?

Mitch Gershenfeld expected an adventure when he retired to travel the world -- not a medical misadventure that would pit him against his health insurance company. But that's exactly what he got after landing in a hospital in Doha and then filing a claim with GeoBlue.

Help! GeoBlue keeps asking for the same documents again — and it won’t pay my $17,746 claim

careless travelers

Careless travelers: Why are passengers becoming so absent-minded?

Advocacy

amtrak

This $1,200 Amtrak ticket vanished into thin air. Was she scammed?

Mitch Gershenfeld expected an adventure when he retired to travel the world -- not a medical misadventure that would pit him against his health insurance company. But that's exactly what he got after landing in a hospital in Doha and then filing a claim with GeoBlue.

Help! GeoBlue keeps asking for the same documents again — and it won’t pay my $17,746 claim

american airlines issues

My 2-year-old gave up his seat on an American Airlines flight. Where’s my refund!

delta air lines

He accepted a $15,000 offer to give up his seat. Then Delta called him a liar

Teresa McGee thought she'd done everything right before her flight from Detroit to Charlotte. But she never expected American Airlines to not do everything right.

She showed up two hours early for her flight. Why did American Airlines cancel her ticket?

Can AirAsia keep John Pracy's $100? He'd booked a ticket from Cebu, Philippines, to Manila, the airline canceled the flight, and then it pocketed the money.

Does AirAsia still owe me a pandemic refund? Here’s the surprising answer

apple iPhone issues

Help! My iPhone trade-in got lost in the mail!

When Iberia Airlines canceled Olga Betzler's flight from Barcelona to Los Angeles, she assumed getting her $654 refund would be straightforward

When an airline refuses to refund you $654, this could be the reason

Destinations

sustainability

Are these up-and-coming sustainable cities worth visiting?

taipei luxury hotels

In Taipei, luxury hotels are leading a green travel revolution

For 2026, the question isn't just where to go, but what to rediscover. Here are six places I want to visit again

Go here next year: 6 places you have to discover in 2026

To see Kokomo's Christmas trees, you have to dive into the South Pacific. These trees aren't decorated with tinsel or lights. They're rebar skeletons suspended in the gentle currents of the Great Astrolabe Reef, covered in fragments of living coral.

Why is a five-star resort in Fiji planting metal Christmas trees underwater?

The Langham's dinner buffet in Hong Kong is a showcase of Chinese cuisine. You can find an extensive selection of dim sum, wonton dumplings, barbecue, and tofu pudding for dessert. But the luxury hotel's spread is also at the forefront of the city's sustainability efforts.

In Hong Kong, oyster shells and creative engineering pave the way to a greener future

From Philippe Marie's corner office in Papeete, you can see most of Air Tahiti Nui's fleet of four Boeing 787s at any given time.

Can this airline protect paradise?

UNESCO-protected Luang Prabang is one of Southeast Asia’s most picturesque cities—but its rising tourism comes with environmental costs. From a plastic-free hotel to methane-reducing buffalo blocks, local innovators are pushing for a model of sustainability that preserves culture and empowers the community. Can these efforts shape a more responsible future for Laos?

Can a green hotel (and a side of buffalo milk) save Luang Prabang?

Tokyo’s pace is intense—but so is its wellness culture. From the sleep-optimized Westin Yokohama to forest bathing in Yoyogi Park, visitors are discovering new ways to reset after long flights. Whether it's spa rituals, onsen baths, or SmartBeds at capsule hotels, Tokyo is proving that self-care here is both serious and accessible.

Travelers to Tokyo are fighting jet lag and stress. Here’s what they’ll find.

Safe Travels

For millions of travelers, water safety isn’t just a footnote -- it’s the silent saboteur of vacations.

The truth about drinking water abroad that could save your next vacation

risky trip

Your next trip could be riskier than you think — here’s why (and how to adapt)

Holiday travel in 2025 is more unpredictable than ever. From flight delays and border confusion to cybersecurity threats and lost bags, this season demands extra vigilance. Learn what steps travelers are taking—from smart planning to expanded travel insurance—to stay safe and protect their investment.

Holiday travel safety: Here’s what could go wrong — and how you can avoid it

Holiday travel brings risks like cancellations and illness. Experts say insurance is crucial this year, with policies offering more medical coverage. Learn strategies to protect your Thanksgiving, Christmas, or New Year's trip.

Everything you need to know about buying travel insurance for the holiday travel season

Travel insurance is evolving! Learn about surprising post-departure benefits that can save your trip (and your wallet) when things go wrong abroad.

Travel insurance companies are adding new post-departure benefits. Here’s what you can expect.

Travelers focus on plane safety but often overlook dangers within the airport itself. Learn about the unexpected risks and how to stay safe.

What’s the most dangerous thing at the airport?

ravelers are increasingly concerned about car rental safety. Here's how to ensure your rental car is safe before you hit the road.

Travelers are worried about car rental safety. Here’s how to avoid a problem

Worried about travel safety? See how travel insurance is evolving with new features to help you avoid trouble and stay protected on your next vacation.

New ways travel insurance can keep you safe when you’re traveling

What’s Your Problem?

If you have a consumer problem, please contact our team at Elliott Advocacy through this form. We’re always here to help. Our help is free.

Our Newsletter

Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Did we mention it's free?

What's This Site?

The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers.

Follow Us

© 2026 Elliott Report | Privacy Policy

Home
Features
Company Contacts
Sites
Newsletters
Advocacy
About
Contact Us
Get Help

Search for:

Don't Miss a Story!

Our award-winning newsletters, Elliott Advocacy Today, Elliott Confidential and Elliott's E-Mail, keep you posted on our random acts of consumer advocacy. Plus, we have insightful letters, insider tips, and more.

Invalid email address

Thanks for subscribing!