Skip to content

Elliott Report

Home
Features
Company Contacts
Sites
Newsletters
Advocacy
About
Contact Us

Elliott Report

Home
Features
Company Contacts
Sites
Newsletters
Advocacy
About
Contact Us

Essential Reading

From space cakes to street food, travelers are eating risky things on vacation. Experts warn what to avoid to prevent illness and ruined trips.

The things you should never eat when you’re on vacation

Why your hotel stay feels like a rip-off. Discover the essential amenities hotels should provide and how to avoid extra charges this summer.

Why your hotel stay feels like a rip-off (and how to fix it)

Aman Chawla cancels his hotel room in Wrocław, Poland, made through Booking.com. But even though he's within the cancellation window, he's not getting a refund. Did he lose his $742?

I canceled on time! Why can’t I get my money back from Booking.com?

Alice Mansergh, CEO of Tourism Ireland.

Does Ireland’s green tourism transformation make it worth a visit?

Amie Tugwell's Vrbo rental is contaminated with mold. She and her family checked out after one night. Why can't she get her money back?

Mold in my vacation rental! I want a refund from Vrbo

George Cleveland cancels DirecTV, but it hits him with a $40 fee 10 months later. Can a company charge you for a fee it never mentioned?

DirecTV charged me a $40 fee almost a year after I canceled — what can I do?

George Cleveland cancels DirecTV, but it hits him with a $40 fee 10 months later. Can a company charge you for a fee it never mentioned?

Company Contacts

We publish the names and emails of customer service managers. Check out our directory.

Uber

Lyft

See all contacts

Latest Stories

George Cleveland cancels DirecTV, but it hits him with a $40 fee 10 months later. Can a company charge you for a fee it never mentioned?

DirecTV charged me a $40 fee almost a year after I canceled — what can I do?

Locked out of their Airbnb during a rainstorm, guests were billed $385 for the faulty keypad. Airbnb sided with the host, refusing to drop the unfair charge.

Locked out and charged $385 for getting into my Airbnb — is that fair?

Brian Dunn's rental car was unsafe to drive. When he tried to return it, Sixt slapped him with a $794 tow charge he never authorized.

Why is Sixt charging me $794 for a tow I never requested?

Do you knock three times on the airplane fuselage before you board a flight? Or do you carry a lucky rabbit's foot on vacation? If you do, then you might be a superstitious traveler.

Travelers are becoming more superstitious. Here’s what they’re doing (and here’s what actually works)

Holiday travel brings risks like cancellations and illness. Experts say insurance is crucial this year, with policies offering more medical coverage. Learn strategies to protect your Thanksgiving, Christmas, or New Year's trip.

Everything you need to know about buying travel insurance for the holiday travel season

Adrianna Gatlin was billed $2,450 for her daughter’s care after Pediatrix failed to send the right claim forms to her health share group, Medishare. Months of delays led to collections — but she was covered. What can you do when a provider refuses to help process your medical claim?

I have a $2,450 bill from my medical provider. But I’m covered!

When Cory Belkov canceled his Carnival cruise, he expected a partial refund — not a surprise $500 penalty. The fee was never disclosed at booking, and both Carnival and the travel agency deflected responsibility. But under consumer protection laws, hidden cancellation terms may not be enforceable. After months of finger-pointing, here's how Cory got his money back — and what every cruise passenger needs to check before booking.

Carnival charged me a $500 cancellation fee I didn’t know about. Can I get it back?

Rhonda Bryant’s trip to San Francisco was ruined when American Airlines canceled her connecting flight. Despite a new federal rule requiring automatic refunds, she spent nearly seven months chasing down $403 the airline withheld. Her case reveals how major carriers sidestep refund rules—and what you must do when they do. From “trip in vain” policies to DOT complaints, here’s what travelers need to know when the refund isn’t automatic.

Are airline refunds automatic now? For this canceled American Airlines flight, they weren’t

Ultimate Guides

When traveling, the last thing anyone wants is to face the hassle of lost luggage. This comprehensive guide offers vital information on what to do if your luggage goes missing during air travel, cruises, train journeys, or hotel stays. From understanding the rules of lost luggage claims to tips on preventing your bags from getting lost, this article is an essential resource for travelers. It covers everything from filing claims to avoiding luggage fees, ensuring your travel remains stress-free.

The ultimate guide to finding your lost luggage

Thinking about a spring break vacation? You better think fast, because the 2025 spring break travel season will be busier -- and potentially more expensive -- than ever.

Here’s your insider guide to spring break travel in 2025

The busy 2023 holiday travel season, which runs from the end of November until early January, will be one for the record books. Here's how to survive it.

Here’s your ultimate guide to holiday travel

Here's the ultimate guide to travel food, which includes advice on where to eat and how to avoid unwanted weight gain.

Eat this! The ultimate guide to travel food

If you're going somewhere, chances are you need a reliable carry-on or rollaboard. But how do you buy the best luggage for your next trip?

Here’s how to buy the best luggage for your next trip

Travel prices are falling like leaves on a late October afternoon in Martha's Vineyard. No question about it, autumn will be a great time to travel -- it always has been.

Here’s your ultimate guide to fall travel

Sitting in a pressurized aluminum tube for hours at a time takes a heavy toll on your body. So how do the pros survive a long flight in economy class? And how do they avoid jet lag?

Expert tips for surviving a long flight in economy class and avoiding jet lag

Navigating the world of travel can be complex. Find out how a travel advisor can simplify your journey, especially for unique trips like solo travel or senior travel. We'll explore when to engage a travel advisor, how they can enhance your trip, their costs, and strategies to find the right advisor for your needs.

The ultimate guide to finding a travel advisor

What’s Your Problem?

If you have a consumer problem, please contact our team at Elliott Advocacy through this form. We’re always here to help. Our help is free.

Our Newsletter

Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Did we mention it's free?

What's This Site?

The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers.

Follow Us

© 2025 Elliott Report | Privacy Policy

Home
Features
Company Contacts
Sites
Newsletters
Advocacy
About
Contact Us
Get Help

Search for:

Don't Miss a Story!

Our award-winning newsletters, Elliott Advocacy Today, Elliott Confidential and Elliott's E-Mail, keep you posted on our random acts of consumer advocacy. Plus, we have insightful letters, insider tips, and more.

Invalid email address

Thanks for subscribing!