United Airlines sent my refund to a closed account. What now?

Last March, United Airlines canceled Eric Noderer’s flight to India and sent his refund to a closed credit card account. Since then, he’s been in an endless battle between the airline and Chase to locate the missing $2,217.

Now he’s hoping the Elliott Advocacy team can provide the backup assistance he needs to find and retrieve his money.

Can we do it? Read more “United Airlines sent my refund to a closed account. What now?”

Need help with Quest Diagnostics? Here’s what our research team can do for you

Before today, we didn’t know the names, numbers and email addresses for the customer service executives at Quest Diagnostics. But then George Fornero asked our team for help with a Quest Diagnostics case. And now we do.

Actually, I should say before today those names weren’t public. But we have an amazing research team, capable of finding the company employees whose names and contact information are a closely guarded secret: the executives who handle customer service problems. Read more “Need help with Quest Diagnostics? Here’s what our research team can do for you”

How can you avoid a bad hotel room?

What can you do to avoid being assigned a bad hotel room?

For Michael Rewers, he knows that he increases his chances of avoiding a bad hotel room by staying away from “free stay” vouchers – and at least one four-star hotel.

Rewers, who frequently travels as a sales rep for a European energy company, recently tried to redeem a hotel coupon for a weekend at an upscale hotel in Warsaw. “Big mistake,” he recalls. (reprint) Read more “How can you avoid a bad hotel room?”

You should not buy jewelry during your cruise! This is why

Should you buy jewelry on a cruise? Well, if you’re Charles Onufer, the answer is no. But he came home from his last Regent cruise with over $9,500 of unwanted gems from Diamonds International. He says that during a port stop in Mexico, salespeople intimidated him into buying all of that unwanted jewelry. The jeweler says no such hard-sell occurred and that this is a simple case of buyer’s remorse. Is there a way to fix this problem?  (Reprint) Read more “You should not buy jewelry during your cruise! This is why”

Looking for an Overseas Adventure Travel refund? Here is the good news!

Did Overseas Adventure Travel or another tour company promise you a refund during the pandemic and then renege later? If so, you’re certainly not alone. One of the most frequent complaints we’re fielding involves tour operators changing contract terms after the coronavirus cancellation wave began.

The good news? One of the top tour operators has recently changed its stance once more — this time, in favor of its customers. If you’ve been battling for a refund from Overseas Adventure Travel or Grand Circle during the pandemic, you’re in luck. Read more “Looking for an Overseas Adventure Travel refund? Here is the good news!”

I need a Your Man Tours refund, not a credit

For John Smith, being told that he could not receive a Your Man Tours refund added insult to injury.

It was bad enough that Your Man Tours (a brand of YMT Vacations) had canceled his vacation. Now he was being offered a credit with no guarantee that he could use it before it expired. This didn’t sit well with Smith. So he embarked on a journey to receive a cash refund — with help from Elliott Advocacy. Read more “I need a Your Man Tours refund, not a credit”

I need your help. Should I delete this story?

Remember that article about the resume scam I fell for? Someone wants me to take it down. I need your help. Should I delete the story?

Come to think of it, there are several articles on this site that people want me to remove. And I’m not just talking about the ones people disagree with, like the one about losing my LastPass password.

I’m not deleting that one, by the way, so don’t get your hopes up. Read more “I need your help. Should I delete this story?”

Help! I’m being limited to 15 booze drinks per day on my cruise

If you buy an unlimited alcoholic beverages package from your cruise line, can it change the terms later? That’s what Joan Barrett wants to know.

Barrett says that she was enticed to book a Princess cruise by the lure of an unlimited alcoholic beverages package. But later, Princess Cruises changed the terms to “just” 15 cocktails per day. And those changes are unacceptable to Barrett. (reprint) Read more “Help! I’m being limited to 15 booze drinks per day on my cruise”