Here to help
Attention all passengers: If you have any airline vouchers stored away somewhere, don’t try to sell them. If you do, the issuing carrier might be using high-tech security systems to catch you. The result? The airline will deem your vouchers stolen or invalid, and that will leave you with nothing.
But what if someone else tried to sell your airline vouchers without your knowledge? Read more “You better not try to sell your airline vouchers. This is why”
When Margo Seymour’s husband canceled his Hawaiian Airlines flight, the company offered him a goodwill refund. But now it’s five months later with no refund in sight. Can we help? Read more “He canceled his Hawaiian Airlines flight, so where is the refund?”
Heather Steele just landed on the Do Not Rent list of her favorite car rental company. She says she’s been a great customer of Hertz for many years and the banishment has her flabbergasted. But a dispute over a prepaid car rental refund sent her account to collections and earned her a spot on the blacklist.
Now Steele is asking the Elliott Advocacy team to step in and clear her name. She wants to be removed from the Do Not Rent list and have her account returned to good standing.
Can we do it? Read more “How can I get off of the Do Not Rent list?! This is not my mistake”
Eric Simon’s football team lost the big game forcing him to cancel his planned Vrbo rental to attend the Rose Bowl.Then despite the owner’s promise of a penalty-free cancellation, Simon lost his expected refund, too. Now he wants the Elliott Advocacy team to find out if his money is fair game for the host or Vrbo to keep.
That’s a great question on the day after the Super Bowl or any day that you find yourself $3,434 lighter in your bank account.
Read more “My football team lost the big game! Can I cancel my Vrbo rental?”
What if you don’t feel safe after you check into your next Airbnb rental? That’s the frightening situation that confronted Ericka Wilson and her sister during a short vacation to Puerto Rico. They didn’t expect luxury, but they did expect to be able to lock the front door. When that wasn’t possible, they wanted to hit the eject button and get a refund.
So why was the refund request for their three-hour stay rejected? That’s what the sisters want the Elliott Advocacy team to find out. Read more “I do not feel safe in this Airbnb. What can I do now?”
