Did Expedia make an error and leave this traveler stranded?

Could Expedia make an error that leaves you stranded somewhere? In this case, it appears so. Joanna Heath says Expedia canceled her return flight to Los Angeles, forcing her to buy a new ticket. Now the online agency refuses to give her a refund. What’s happening here?

Question

I recently booked a flight from Los Angeles to Philadelphia through Expedia for my family. A few weeks later, I contacted Expedia to make a change for my return flight. The agent made the booking and sent me confirmation and the attached travel documents. But I’m certain that the Expedia agent made an error.

When I tried to check-in for my return flight — the one I had changed — I got a message “check-in not available. Please contact an agent.”

I contacted American Airlines. An agent told me that the flight was delayed and that the delay would cause us to miss the connecting flight. But when they went to give us an alternate flight, they discovered that we actually had no tickets. According to American Airlines, Expedia had made an error and never paid for the flight or completed the booking.

We now had no flights home at all. We were advised by American Airlines to call Expedia immediately.

Read More

What's Your Problem?

Elliott Advocacy is a nonprofit organization that offers free advice and advocacy for consumers. If you need help with any problem, please contact us through this form. We’re always here to help. And don’t forget to sign up for the Elliott Advocacy newsletter!

Popular

If a stranger suddenly sends you money by surprise, should you keep it?

If a stranger sends you money by accident, do you have any obligation to give it back? If so, how do you do it without exposing yourself to a scam? And if you transfer money to the wrong person, is there any possible way to fix your mistake?

These are not uncommon dilemmas faced by users of cash apps like Zelle and Venmo in 2021. Along with the increasing popularity and convenience of instant money transfer services came a dramatic rise in pricey user errors. Unfortunately, our attempts to investigate and resolve many of these cases have exposed some disturbing flaws in the programs.

Minh Tran is just one of the many desperate Zelle users who’ve recently asked our team for help. In his case, a stranger’s mistake set off a frustrating and confusing chain of events that almost cost him $360.

Here’s his story.