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Essential Reading

Is your airline ticket illegal?

Travelers are breaking this rule for a cheaper flight. Should you?

Do airline passengers need a dress code? Perhaps now is the time.

Attention airline passengers: You need a dress code!

That's an expensive seat!

It’s time to ban airline seat selection fees

Are Chase Ultimate Rewards refundable?

Can I get my 173,116 Chase Ultimate Rewards points refunded?

Disappearing Zelle App

How to get your money back from a Zelle scam or accidental money transfer

Leslie Luke's quest for a refund on her undelivered dress order highlights challenges in credit card disputes, but a consumer advocate helps resolve the issue with Citibank.

I never received my dresses. Why won’t Citibank refund my money?

Leslie Luke orders dresses from an online store, but he never receives them. Why won’t his credit card help him get a refund?

Company Contacts

We publish the names and emails of customer service managers. Check out our directory.

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Latest Stories

Leslie Luke's quest for a refund on her undelivered dress order highlights challenges in credit card disputes, but a consumer advocate helps resolve the issue with Citibank.

I never received my dresses. Why won’t Citibank refund my money?

The vacation rental Carol Wilson books for her group through Vacasa is infested with rats and insects. Vacasa offers to refund one night. Can they get all of their money back?

This Vacasa rental is a dump. Can I get my money back?

Flying with a baby.

Is it time to ban kids from flying?

What happens when you have a cruise problem?

A problem with my Holland America cruise: raw sewage in my cabin!

Joe King's experience with the Samsung ADT Home Security Starter Kit led to a challenging quest for a refund. Only with unwavering advocacy and assistance was a rightful resolution achieved.

Can I get my money back for this Samsung ADT starter security kit?

Leaving my hotel.

Here’s when you should refuse a hotel room

When Thomas Sennett and his family were involuntarily downgraded from first class to economy on their American Airlines flight, it sparked a complex refund journey involving multiple parties. With persistence, a solid paper trail, and some advocacy, the refund was finally secured, bringing the matter to a satisfactory close.

American Airlines downgraded us. Can I get the fare difference refunded?

What is the real cost of air travel?

Hidden airline fees are everywhere — and they’re about to get worse!

Ultimate Guides

Travel food basics: How to eat better when you travel.

Eat this! The ultimate guide to travel food

How to find the best luggage.

Here’s how to buy the best luggage for your next trip

Travel prices are falling like leaves on a late October afternoon in Martha's Vineyard. No question about it, this autumn will be a great time to travel -- it always has been.

Here’s your ultimate guide to fall travel in 2023

How to survive a long flight.

Expert tips for surviving a long flight in economy class and avoiding jet lag

Happy traveler. Maybe she used an advisor.

The ultimate guide to finding a travel advisor

Shocked PayPal customer tries to get fraudulent charges reversed.

Unauthorized charges on your PayPal account? Here’s how to get your money back now

Thinking of traveling somewhere during the summer travel season? Then you've probably seen the doomsday previews -- the highest prices, the biggest crowds, the worst summer travel season ever.

The complete guide to summer travel in 2023

Amazon product returns: The ultimate guide

What’s Your Problem?

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What's This Site?

The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers.

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