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Where’s the line between a consumer complaint — and crazy?
In one week, a reader sent a consumer advocate more than 100 help requests, aimed at Apple, Chase, Equifax and Uber. Nearly every one asked for $8.4 million.…
Commentary
MoreThe rest of the world is protecting air travelers. Why isn’t the U.S.?
You feel it at the gate when your flight is delayed a third time and nobody offers an…
Guilty until proven innocent? You are if you rent a car.
Minutes after Howard Gross picked up his Alamo rental in Nice, a tire warning light came on. An…
Rising hotel taxes need better disclosure. Here’s the fix.
You can negotiate a room rate, skip the minibar, maybe talk your way out of a resort fee.…
These 7 phrases will doom your consumer complaint
Most consumer complaints are fixable. But a discouraging number arrive pre-broken, sabotaged by the person who wrote them,…