Advocacy
Airbnb promised a refund for a noisy rental. Then it went quiet.
The listing called it quiet and peaceful five times. Instead, heavy impact noise from the unit above woke Tatsuyuki Morishita at 4 a.m. almost nightly in Toronto. An…
Commentary
MoreRising hotel taxes need better disclosure. Here’s the fix.
You can negotiate a room rate, skip the minibar, maybe talk your way out of a resort fee.…
These 7 phrases will doom your consumer complaint
Most consumer complaints are fixable. But a discouraging number arrive pre-broken, sabotaged by the person who wrote them,…
Honest pricing works in travel. Just ask Airbnb.
A cheap airfare catches your eye, you click, and the boxes pop up. Forty dollars for a checked…
Pace the frontier? In travel, AI is already making our lives miserable
An algorithm sets your airfare. Another sets the hotel's rate. A third answers your complaint with a non-answer,…