Problem Solved
Can GE really send the same broken part eight times?
Paul Clarke's GE Profile ice maker needs one part. GE Parts has shipped it eight times, and every time the propeller arrived shattered, with the broken blades missing…
Commentary
MoreGuilty until proven innocent? You are if you rent a car.
Minutes after Howard Gross picked up his Alamo rental in Nice, a tire warning light came on. An…
Rising hotel taxes need better disclosure. Here’s the fix.
You can negotiate a room rate, skip the minibar, maybe talk your way out of a resort fee.…
These 7 phrases will doom your consumer complaint
Most consumer complaints are fixable. But a discouraging number arrive pre-broken, sabotaged by the person who wrote them,…
Honest pricing works in travel. Just ask Airbnb.
A cheap airfare catches your eye, you click, and the boxes pop up. Forty dollars for a checked…