This all-inclusive resort is missing something really important

Sara Hernandez recently found something critical missing from the all-inclusive resort she booked on Priceline: the inclusive part. After booking the Sheraton Buganvilias All-Inclusive Resort in Puerto Vallarta, she received a confirmation for the Sheraton Buganvilias Convention Center. Her rate included a room — but nothing more.

Now Hernandez wants Priceline to confirm her reservation for an all-inclusive vacation, as advertised. So why is the company blaming the problem on Hernandez? Read more “This all-inclusive resort is missing something really important”

This is how dual citizenship caused American Airlines to deny her boarding

Leon Razzon’s daughter Lora has dual citizenship. This caused a giant problem on her recent international flight. Razzon is convinced that his daughter was improperly denied boarding on a flight to Turkey. Now he wants American Airlines to pay. But is that a reasonable request? And why hasn’t Lora contacted us with this dilemma? Read more “This is how dual citizenship caused American Airlines to deny her boarding”