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A distressed traveler stares at a laptop whose screen reads New Price in large type

The Travel Troubleshooter

Priceline canceled my reservation and left me with a $360 bill

Canceled without consent, then charged $360 more to rebook the same two hotel rooms. The company admitted its error. How the refund was finally won.

Advocacy

Help! Microsoft locked my account and won’t let me back in!

Aren Elliott, Christopher Elliott and Iden Elliott on Lufthansa flight 713 from Seoul to Frankfurt last month. The author is hogging the armrests. Photo by Christopher Elliott

On Travel

Surviving the middle seat: A field guide to aviation’s worst conflict

A worried traveler holds his head beside a completely empty airport baggage carousel

On Travel

Triple-stacking and high-low tracking: New strategies for preventing luggage loss

A puzzled hotel guest studies a receipt at the front desk while a weary clerk looks on

Forum

Resort fees have been “dead” for a year. Did anyone notice?

A puzzled hotel guest studies a long receipt at the front desk while a clerk looks on

Commentary

Rising hotel taxes need better disclosure. Here’s the fix.

A weary traveler with a suitcase is waved past the elevator toward a guest room by a bellhop

Safe Travels

Your hotel room isn’t guaranteed. Here’s the fine print they’re hoping you won’t read.

Commentary

A cartoon pilot in a vintage plane drops a barrage of falling bombs each marked with the letter F

These 7 phrases will doom your consumer complaint

Most consumer complaints are fixable. But a discouraging number arrive pre-broken, sabotaged by the person who wrote them,…

A puzzled traveler with a suitcase faces an airfare machine drawn as a slot machine with spinning 7s

Honest pricing works in travel. Just ask Airbnb.

A cheap airfare catches your eye, you click, and the boxes pop up. Forty dollars for a checked…

A traveler in headphones sits in an airport gate area staring uneasily at her phone

Pace the frontier? In travel, AI is already making our lives miserable

An algorithm sets your airfare. Another sets the hotel's rate. A third answers your complaint with a non-answer,…

A cartoon watchdog sits on an airfield watching a row of small parked jets in the distance

An air travel watchdog woke up after three years. It wants to bark at posters.

A federal committee created to give air travelers a voice inside the government meets this month for the…

A worried man stares at his phone against a bright tropical scene coated in ice and frost

Experian said his credit was unfrozen. So why couldn’t he buy a car?

A lone figure carrying a guitar case walks toward an empty stage under a sunset sky

When your Daryl Hall concert is canceled but the refund is out of touch

A worried traveler with a backpack faces a gate agent pointing sternly at his rolling suitcase

Frontier Airlines baggage fees: When the sizer says yes but the agent says no

Stunned older couple standing beside a small car with a plume of dark smoke rising from it

Help! Budget says I smoked in my car—but these photos prove nothing!

Donald Boyer is the business manager at Shotover Jet

How Queenstown, New Zealand, is creating a greener adventure capital

A timber solar-powered cabin on a grassy slope above a braided river, snowy peaks behind

These New Zealand eco-lodges are redefining sustainability (and reaching for the stars)

Dave Beeche, CEO of the tour operator RealNZ, in his Queenstown office.

Can you turn tourists into conservationists? How one tour operator is trying to close the “say-do” gap

Michael Sly, Queenstown's Compost King, shows off a handful of fresh lawn latte powder at his fruit stand.

In Queenstown, tourism sustainability comes down to earth

An anxious traveler with a suitcase stands on the airstairs of a jet, looking uneasy

Is travel insurance useless in a crisis? Here’s what you need to know

Alarmed traveler with a suitcase beside a rising bar chart labeled travel insurance cost

How to save money on travel insurance without giving up the coverage you need

Traveler with a suitcase staring at an empty resort pool surrounded by scattered storm debris

Why a hurricane that misses you can still ruin your vacation—and what to do about it

Traveler at a hotel front desk photographing a long paper receipt with his smartphone

A company wronged you. We help you fight back.

Or do it yourself.

Priceline canceled my reservation and left me with a $360 bill

Help! Microsoft locked my account and won’t let me back in!

Surviving the middle seat: A field guide to aviation’s worst conflict

Triple-stacking and high-low tracking: New strategies for preventing luggage loss

Resort fees have been “dead” for a year. Did anyone notice?

Rising hotel taxes need better disclosure. Here’s the fix.

Your hotel room isn’t guaranteed. Here’s the fine print they’re hoping you won’t read.

These 7 phrases will doom your consumer complaint

Honest pricing works in travel. Just ask Airbnb.

Pace the frontier? In travel, AI is already making our lives miserable

An air travel watchdog woke up after three years. It wants to bark at posters.

Advocacy

Experian said his credit was unfrozen. So why couldn’t he buy a car?

When your Daryl Hall concert is canceled but the refund is out of touch

Frontier Airlines baggage fees: When the sizer says yes but the agent says no

Help! Budget says I smoked in my car—but these photos prove nothing!

Destinations

How Queenstown, New Zealand, is creating a greener adventure capital

These New Zealand eco-lodges are redefining sustainability (and reaching for the stars)

Can you turn tourists into conservationists? How one tour operator is trying to close the “say-do” gap

In Queenstown, tourism sustainability comes down to earth

Safe Travels

Is travel insurance useless in a crisis? Here’s what you need to know

How to save money on travel insurance without giving up the coverage you need

Why a hurricane that misses you can still ruin your vacation—and what to do about it

More travelers are losing their insurance claims because of this. Don’t be one of them.

A company wronged you. We help you fight back.

Or do it yourself.

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Commentary

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Destinations

Safe Travels

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