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Elliott Report

About
Features
Company Contacts
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Essential Reading

Carmen Santos thinks she lost her engagement ring in an Enterprise rental. The company looks for the ring and then sends her a $452 bill. Can it do that?

She lost her engagement ring in a rental car. But what’s this $452 bill?

Lyft surprises So Do with an $80 charge after a recent ride. The driver claims she damaged the car. But she says it wasn't her. How does she prove her innocence?

Lyft charged me $80 for damage to a car. But it wasn’t me!

Louise Panicali's husband receives a $1,000 Marriott gift card for doing a good deed. But the card doesn't work. Will Marriott do a good deed by fixing the problem?

Help, my $1,000 Marriott gift card is invalid!

Are Chase Ultimate Rewards refundable?

Can I get my 173,116 Chase Ultimate Rewards points refunded?

Disappearing Zelle App

How to get your money back from a Zelle scam or accidental money transfer

Vacation nightmare: Istanbul bar scam - Wells Fargo

Charged $7,853 by Wells Fargo after visiting a bar in Istanbul– is this fraud?

Nicholas Butler gets charged $7,853 at a bar in Istanbul under shady circumstances. Will his bank step up and help him undo the charges?

Company Contacts

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Latest Stories

Vacation nightmare: Istanbul bar scam - Wells Fargo

Charged $7,853 by Wells Fargo after visiting a bar in Istanbul– is this fraud?

Sears promises to cover the cost of Wanda Warren's dishwasher installation. Then it offers her a check for $180 -- which isn't enough. Does it owe her more?

Help! Sears won’t cover the cost of installing my replacement dishwasher

When Laurie Mannino tried to change her airline tickets on British Airways, she ran into a common problem: The airline kept her on hold for hours.

Warning! Airline scammers are posing as fake call centers

That's an expensive seat!

It’s time to ban airline seat selection fees

When IcelandAir changes Patricia Boyle's flights from Baltimore to Washington Dulles, she asks for a refund from her tour operator, IcelandAir Holidays. Why isn't it responding?

IcelandAir changed my flights — can I get a refund for my tour?

Can I get a refund from Ticketmaster for this Alan Parsons concert?

Can I get a refund from Ticketmaster for this Alan Parsons concert?

Learn how to navigate and recover from Zelle mistakes, including sending funds to the wrong person, through effective dispute processes and timely actions.

Sent money to the wrong person through Zelle? Here’s how to get it back

You should never lean your airline seat. This is why.

Should you recline your airline seat? No, and here’s why

Ultimate Guides

Happy traveler. Maybe she used an advisor.

The ultimate guide to finding a travel advisor

Thinking of traveling somewhere during the summer travel season? Then you've probably seen the doomsday previews -- the highest prices, the biggest crowds, the worst summer travel season ever.

Here it is: The complete guide to summer travel

Amazon denies refund after sending customer two defective Apple Watches

Appliance repair

The ultimate guide to getting a repair, replacement or refund for your broken appliance

Mastering mobile phone customer service: A comprehensive guide to fixing any problem

The ultimate passenger guide to Lyft, Uber and ridesharing

The ultimate guide to booking a tour

The ultimate guide to taking a cruise.

The ultimate guide to taking a cruise now

What’s Your Problem?

If you have a consumer problem, please contact our team at Elliott Advocacy through this form. We’re always here to help. Our help is free.

Our Newsletter

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What's This Site?

The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers.

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