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Essential Reading

Avis broadsides Gena Ettinger when it adds her to the company's Do Not Rent list. How does she get unbanned?

I’m on Avis’ Do Not Rent list. How do I get off?

Ling Lu Yamaki navigated a $28,000 timeshare entanglement with Hilton Grand Vacations after feeling misled. Her journey uncovers the intricacies of timeshare agreements, the importance of consumer rights, and the unexpected twists in resolving such disputes. This tale serves as a cautionary lesson for anyone considering or trying to exit a timeshare.

How do you get out of a $28,000 timeshare mistake? Definitely not like this

Robert Zuercher and his fiancee were flying from Cancun, Mexico, to Cleveland for a somber occasion. His grandmother had died, and they were attending her funeral. But they say Frontier Airlines added to their grief when they were kicked off their flight without explanation -- or compensation.

Kicked off my flight for being disruptive — does Frontier Airlines owe me anything?

Would you break a rule for a cheaper airline ticket? Meet the people who have.

Travelers are breaking this rule for a cheaper flight. Should you?

Airlines should consider implementing a dress code to improve the flying experience for all passengers. It could reduce unruly behavior.

Do airline passengers need a dress code?

Elderly woman's credit card stolen and used at Sam's Club. Despite police report, US Bank refuses to refund. See how she fought back.

I didn’t make these Sam’s Club purchases — and I have the perfect alibi!

Barbara Bowman’s credit card was stolen and used at Sam’s Club. She wants a refund, and she has the perfect alibi: She’s never been a Sam’s Club member.

Company Contacts

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Latest Stories

Elderly woman's credit card stolen and used at Sam's Club. Despite police report, US Bank refuses to refund. See how she fought back.

I didn’t make these Sam’s Club purchases — and I have the perfect alibi!

Family's Lufthansa flight booked via United was changed to an impossible connection. See how they fought back and got a better itinerary.

Oh no! United Airlines changed our flight, and now we can’t make our connection

Greyhound bus departs early, leaving passenger stranded. Understand Greyhound's terms and how to pursue a refund for a missed bus due to early departure.

My daughter’s Greyhound bus left early and she missed it. Can she get a refund?

With record summer travel, missing flights is a real fear. Get expert advice on avoiding airport chaos and what to do if you miss your plane. summer flights

Passengers are missing their summer flights. Here’s how to avoid being left behind

Don't get caught off guard! Discover common travel insurance exclusions and how to ensure you're protected on your summer trip.

Warning: Travel insurance may not cover this

Fan's Pink concert view blocked by equipment despite no warning. Learn how to fight for a Ticketmaster refund for obstructed seats.

I can’t see this Pink concert. Do I deserve a refund?

Despite boarding her KLM flight, Lauren was marked a "no show" and forced to pay $550 for her return. Learn how to dispute erroneous airline charges.

KLM forced me to pay another $550 because I was a “no show.” But I wasn’t!

ourist in Panama City scammed by taxi driver with a $450 credit card charge. Bank refuses to refund. Learn how to dispute fraudulent charges and avoid scams.

Yikes! A Panama cab driver charged me $450 instead of $10. Why won’t Bank of America help?

Ultimate Guides

When traveling, the last thing anyone wants is to face the hassle of lost luggage. This comprehensive guide offers vital information on what to do if your luggage goes missing during air travel, cruises, train journeys, or hotel stays. From understanding the rules of lost luggage claims to tips on preventing your bags from getting lost, this article is an essential resource for travelers. It covers everything from filing claims to avoiding luggage fees, ensuring your travel remains stress-free.

The ultimate guide to finding your lost luggage

Thinking about a spring break vacation? You better think fast, because the 2025 spring break travel season will be busier -- and potentially more expensive -- than ever.

Here’s your insider guide to spring break travel in 2025

Happy holiday travel.

Here’s your ultimate guide to holiday travel

Travel food basics: How to eat better when you travel.

Eat this! The ultimate guide to travel food

If you're going somewhere, chances are you need a reliable carry-on or rollaboard. But how do you buy the best luggage for your next trip?

Here’s how to buy the best luggage for your next trip

Travel prices are falling like leaves on a late October afternoon in Martha's Vineyard. No question about it, this autumn will be a great time to travel -- it always has been.

Here’s your ultimate guide to fall travel

Sitting in a pressurized aluminum tube for hours at a time takes a heavy toll on your body. So how do the pros survive a long flight in economy class? And how do they avoid jet lag?

Expert tips for surviving a long flight in economy class and avoiding jet lag

Navigating the world of travel can be complex. Find out how a travel advisor can simplify your journey, especially for unique trips like solo travel or senior travel. We'll explore when to engage a travel advisor, how they can enhance your trip, their costs, and strategies to find the right advisor for your needs.

The ultimate guide to finding a travel advisor

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If you have a consumer problem, please contact our team at Elliott Advocacy through this form. We’re always here to help. Our help is free.

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