Joan Johnson-Roegner needs to cancel her Groupon Getaway. Her tour operator, Reward Travel China, suggests the terms of her vacation are flexible. So why is she stuck with an unusable tour — and is there anything my fearless crew of advocates can do to help her? “I need to cancel my Groupon Getaway. Can I get a refund?”
Bernice Lu has a mysterious charge on her Verizon Wireless bill, and she can’t seem to get rid of it. Did she call Jamaica and run up a $291 bill — or is this just a Verizon mistake? “This Verizon mistake is an expensive one — for me!”
Katherine Yasgar says she was forced to cancel her cruise after the cruise line refused to confirm a much-needed request. But what happened on the day the cruise set sail was even more infuriating.
“She was forced to cancel the cruise. So why did she get a last minute invite?”
When Jet Airways cancels Ariel Reyes’ flight from Paris to Mumbai, the airline offers $1,360 under EC 261, the European airline consumer protection regulation. But two months later, Reyes is still waiting. “Will I ever get my EC 261 payment?!”
A fruit picking vacation may be among the most adventurous and creative family getaways. I know because I’m looking at a cluster of ripening bananas on my kitchen counter that we harvested. Our visit to Hilo, Hawaii, just turned into what my eldest son calls a fruit safari.
It’s way too many bananas for a family of four, and I’m not entirely sure what to do with them. “A fruit picking vacation with the kids? Why not!”