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Elliott Report

Home
Features
Company Contacts
Sites
Newsletters
- Elliott Confidential (Daily)
- Media Leads (Weekly)
About
Contact Us

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Our nonprofit advocacy team investigates consumer problems and gets real resolutions — refunds recovered, bans overturned, tickets restored. No fees, ever.

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Man with a bandaged ankle sits glumly on a couch by an open shoe box he cannot use

Problem Solved

Help! Amazon said “yes” to a $179 refund—and then it said “no”

An injury meant Andrew Greenman could no longer wear the $179 sneakers he bought on Amazon. After weeks of conflicting answers, an agent finally emailed him: the refund…

Stunned couple reading a car rental bill for $1,858 pulled from their mailbox

The Travel Troubleshooter

Why did Dollar charge me $1,858 for a car they didn’t have?

Stunned older couple standing beside a small car with a plume of dark smoke rising from it

Advocacy

Help! Budget says I smoked in my car—but these photos prove nothing!

Essential Reading

On Travel

How AI bots are deceiving travelers—and what to do about it

Commentary

Why I turned down a $15,000 case

Forum

A week that changed everything for air travelers

Safe Travels

How to save money on travel insurance without giving up the coverage you need

Problem Solved

How to find $4,762 when Comcast says it’s gone

Latest Stories

Man in a suit running and shouting after a tow truck hauling a car away across a field

The Travel Troubleshooter

Avis said his car was stolen, but he was just waiting for a new debit card

Alarmed traveler facing an unsmiling agent across a counter with a monitor between them

Advocacy

Banned by JetBlue after booking through the wrong website

Traveler in an airport gate seat panicking at his phone, mouth open, suitcase beside him

On Travel

Do you have a high travel IQ? Here’s how you can tell

Wary traveler with a shoulder bag stands as a large camera points at his face at a checkpoint

Forum

Americans are tearing down surveillance cameras. Why not at the airport?

Commentary

More

Wary pedestrian checking his phone on a sidewalk as a ride-hail car waits at the curb

The price on your screen is fiction

What if a grocery store charged you more for milk because it knew how many kids you had?…

Woman glaring at her phone in exasperation while a small cartoon robot walks away behind her

Every customer should have the right to reach a human

Hackers cleaned out Amy Pollick's PayPal account. The bot offered to connect her to a human. She typed…

A cartoon scene under a wide blue sky. A dark-haired woman in a white shirt and teal skirt stands on bare sandy ground holding the hand of a small boy in a green shirt. Both are seen from behind and below, faces tilted upward. High above them a white airliner climbs away trailing thin contrails. Low buildings and floodlight masts sit on the horizon at the right. airline preemption

States are doubling down on consumer protections. But why do airlines get a pass?

Federal preemption was the last thing on Jamie Baltus's mind when she booked her tickets from Chicago to…

Cartoon traveler at an airport terminal looking up at a dollar bill folded into a paper airplane

A stunning reversal for airline consumer rights

The federal government has not assessed a single civil penalty against an airline for violating consumer protection rules…

Advocacy

More

Five dogs of different sizes sitting together in an open hotel elevator

How to get a refund when your luxury hotel stay goes to the dogs

ar rental customer staring open-mouthed at a receipt reading Avis $450 cleaning fee

Avis said she smoked in her rental car, but she had an alibi

Guest sitting on a bed in a rented room with red stains spreading across the walls and floor

No, blood on the walls does not count as a vacation rental amenity

Cartoon of two identical women seated side by side in adjacent airplane seats, one of them holding a white cat.

The laws of physics say you can’t be in two places at once—unless you have a Capital One card

Destinations

More

Dave Beeche, CEO of the tour operator RealNZ, in his Queenstown office.

Can you turn tourists into conservationists? How one tour operator is trying to close the “say-do” gap

Michael Sly, Queenstown's Compost King, shows off a handful of fresh lawn latte powder at his fruit stand.

In Queenstown, tourism sustainability comes down to earth

Te Pae Christchurch, the city's new carbon zero certified convention center.

From earthquake rubble to carbon zero: Here’s how Christchurch is building a greener city

Harri Fletcher, the head chef at Everybody Eats in Wellington, New Zealand.

Can Wellington become the world’s first zero-waste capital?

Safe Travels

More

Traveler with a suitcase staring at an empty resort pool surrounded by scattered storm debris

Why a hurricane that misses you can still ruin your vacation—and what to do about it

Traveler at a hotel front desk photographing a long paper receipt with his smartphone

More travelers are losing their insurance claims because of this. Don’t be one of them.

Cartoon of a green-faced traveler clutching his stomach as he rushes toward a restroom door, a palm-lined resort at dusk behind him.

How an airport sandwich could destroy your next vacation

Illustration of a man with a camera on a neck strap crouching to photograph the rear of a white rental car in a parking area, documenting its condition.

Do I still need to take photos of my rental car?

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