Essential Reading CONSUMER ALERT: Your vacation rental is changing this spring. Here’s what you need to know. You can’t hack airfares, but airlines are hacking you Should you cancel your spring break trip to this popular destination? How Germany’s Spree Forest is finding its way toward a regenerative future H&R Block made a mistake on my taxes. Why won’t it help me? Hyatt ignored these 80-year-olds’ pleas — then hit them with a $53,678 bill Beverly and Larry Burmeier learned a painful lesson about the timeshare industry recently: Sometimes no doesn’t mean no. Sometimes it means, “Yes, I’ll sign whatever contract you put in front of me.” Company Contacts We publish the names and emails of customer service managers. Check out our directory. Uber Lyft Paypal Amazon Airbnb See all contacts Latest Stories Hyatt ignored these 80-year-olds’ pleas — then hit them with a $53,678 bill Have travelers become their own worst enemy? The government wants to know everything about your last trip Are airline tickets too expensive? Sustainability meets serenity (and a surprise) on Germany’s Baltic coast StubHub said it sent my UFC tickets — but I never received them Frontier Airlines melted my stroller. Why won’t it pay for a replacement? Aer Lingus owes me $1,285 but claims my bank doesn’t exist Advocacy Hyatt ignored these 80-year-olds’ pleas — then hit them with a $53,678 bill Aer Lingus owes me $1,285 but claims my bank doesn’t exist I booked a hotel with American Airlines miles. Why do I have to pay this $165 resort fee? Chase made my $1,000 payment vanish into thin air — how do I get it back? My Enterprise rental car broke down! Do I deserve a refund? She paid $4,996 for a Broadway cruise — then she got this shocking phone call Marriott closed my hotel but kept my money — and offered gift cards instead Weather excuse doesn’t add up for this Booking.com customer Destinations Sustainability meets serenity (and a surprise) on Germany’s Baltic coast How Germany’s Spree Forest is finding its way toward a regenerative future In Germany’s Eifel region, sustaining memories and nature (and a volcano or two) In Seoul, luxury hotels shed plastic and recycle keycards to go green Behind the fight for sustainable tourism in Okinawa Are these up-and-coming sustainable cities worth visiting? In Taipei, luxury hotels are leading a green travel revolution Go here next year: 6 places you have to discover in 2026 Safe Travels This is what you need to know about your neighborhood before you travel This is the most dangerous thing you can do when you travel Ski patrol won’t save you from a $30,000 rescue bill. But this might. How to find the best packing cube and use it to outsmart an airline The truth about drinking water abroad that could save your next vacation Your next trip could be riskier than you think — here’s why (and how to adapt) Holiday travel safety: Here’s what could go wrong — and how you can avoid it Everything you need to know about buying travel insurance for the holiday travel season
Hyatt ignored these 80-year-olds’ pleas — then hit them with a $53,678 bill Beverly and Larry Burmeier learned a painful lesson about the timeshare industry recently: Sometimes no doesn’t mean no. Sometimes it means, “Yes, I’ll sign whatever contract you put in front of me.”