When Laurie Mannino tried to change her airline tickets on British Airways, she ran into a common problem: The airline kept her on hold for hours.

Warning! Airline scammers are posing as fake call centers

When Laurie Mannino tried to change her airline tickets on British Airways, she ran into a common problem: The airline kept her on hold for hours. So she Googled “talk to a human at British Airways” and found a number that picked up on the first ring. It was a fake.

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