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Essential Reading

american airlines issues

My 2-year-old gave up his seat on an American Airlines flight. Where’s my refund!

Teresa McGee thought she'd done everything right before her flight from Detroit to Charlotte. But she never expected American Airlines to not do everything right.

She showed up two hours early for her flight. Why did American Airlines cancel her ticket?

One of the newest mistakes travelers make is also one of the oldest: forgetting their paperwork.

Here are the new travel mistakes people are making — and how to avoid them

risky trip

Your next trip could be riskier than you think — here’s why (and how to adapt)

Cynthia Alviso’s new Frigidaire wall oven fluctuates between 35 degrees below and 60 degrees above its set temperature, ruining her baked goods. Despite four repair attempts, it's still broken. Frigidaire insists the oven works properly. Can she get a refund?

My Frigidaire oven’s wild temperature swings have left me exhausted — can I get a refund?

American Airlines broke my wheelchair.

American Airlines broke my wheelchair. Is $200 enough compensation?

Kao Spencer flew from Philadelphia to Portland, Maine, on American Airlines earlier this month. She checked her $7,000 custom wheelchair, trusting the carrier to handle it with care.

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Uber

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Latest Stories

American Airlines broke my wheelchair.

American Airlines broke my wheelchair. Is $200 enough compensation?

Air France rejected my baggage claim

Air France rejected my baggage claim for the most ridiculous reason

left behind in Antwerp

They were left behind in Antwerp. Should I fight for a $116 refund from Viator?

GE dishwasher

Who’s responsible for a dishwasher disaster that almost burned down my home?

skip the bot

Want to skip the bot and talk to a human? It could cost you

The turquoise water lapping against Okinawa's pebbled beach is so clear that you can see an occasional parrotfish streaking by. Just behind it, the Hoshinoya Okinawa's low-slung modernist villas blend into a landscape of gnarled fukugi trees and hibiscus.

Behind the fight for sustainable tourism in Okinawa

eBay’s buyer protection loophole

eBay’s buyer protection loophole leaves a customer empty-handed

expedia no show

How a simple car rental cancellation turned into a $52 annoyance on Expedia

Advocacy

GE dishwasher

Who’s responsible for a dishwasher disaster that almost burned down my home?

amtrak

This $1,200 Amtrak ticket vanished into thin air. Was she scammed?

Mitch Gershenfeld expected an adventure when he retired to travel the world -- not a medical misadventure that would pit him against his health insurance company. But that's exactly what he got after landing in a hospital in Doha and then filing a claim with GeoBlue.

Help! GeoBlue keeps asking for the same documents again — and it won’t pay my $17,746 claim

american airlines issues

My 2-year-old gave up his seat on an American Airlines flight. Where’s my refund!

delta air lines

He accepted a $15,000 offer to give up his seat. Then Delta called him a liar

Teresa McGee thought she'd done everything right before her flight from Detroit to Charlotte. But she never expected American Airlines to not do everything right.

She showed up two hours early for her flight. Why did American Airlines cancel her ticket?

Can AirAsia keep John Pracy's $100? He'd booked a ticket from Cebu, Philippines, to Manila, the airline canceled the flight, and then it pocketed the money.

Does AirAsia still owe me a pandemic refund? Here’s the surprising answer

apple iPhone issues

Help! My iPhone trade-in got lost in the mail!

Destinations

The turquoise water lapping against Okinawa's pebbled beach is so clear that you can see an occasional parrotfish streaking by. Just behind it, the Hoshinoya Okinawa's low-slung modernist villas blend into a landscape of gnarled fukugi trees and hibiscus.

Behind the fight for sustainable tourism in Okinawa

sustainability

Are these up-and-coming sustainable cities worth visiting?

taipei luxury hotels

In Taipei, luxury hotels are leading a green travel revolution

For 2026, the question isn't just where to go, but what to rediscover. Here are six places I want to visit again

Go here next year: 6 places you have to discover in 2026

To see Kokomo's Christmas trees, you have to dive into the South Pacific. These trees aren't decorated with tinsel or lights. They're rebar skeletons suspended in the gentle currents of the Great Astrolabe Reef, covered in fragments of living coral.

Why is a five-star resort in Fiji planting metal Christmas trees underwater?

The Langham's dinner buffet in Hong Kong is a showcase of Chinese cuisine. You can find an extensive selection of dim sum, wonton dumplings, barbecue, and tofu pudding for dessert. But the luxury hotel's spread is also at the forefront of the city's sustainability efforts.

In Hong Kong, oyster shells and creative engineering pave the way to a greener future

From Philippe Marie's corner office in Papeete, you can see most of Air Tahiti Nui's fleet of four Boeing 787s at any given time.

Can this airline protect paradise?

UNESCO-protected Luang Prabang is one of Southeast Asia’s most picturesque cities—but its rising tourism comes with environmental costs. From a plastic-free hotel to methane-reducing buffalo blocks, local innovators are pushing for a model of sustainability that preserves culture and empowers the community. Can these efforts shape a more responsible future for Laos?

Can a green hotel (and a side of buffalo milk) save Luang Prabang?

Safe Travels

For millions of travelers, water safety isn’t just a footnote -- it’s the silent saboteur of vacations.

The truth about drinking water abroad that could save your next vacation

risky trip

Your next trip could be riskier than you think — here’s why (and how to adapt)

Holiday travel in 2025 is more unpredictable than ever. From flight delays and border confusion to cybersecurity threats and lost bags, this season demands extra vigilance. Learn what steps travelers are taking—from smart planning to expanded travel insurance—to stay safe and protect their investment.

Holiday travel safety: Here’s what could go wrong — and how you can avoid it

Holiday travel brings risks like cancellations and illness. Experts say insurance is crucial this year, with policies offering more medical coverage. Learn strategies to protect your Thanksgiving, Christmas, or New Year's trip.

Everything you need to know about buying travel insurance for the holiday travel season

Travel insurance is evolving! Learn about surprising post-departure benefits that can save your trip (and your wallet) when things go wrong abroad.

Travel insurance companies are adding new post-departure benefits. Here’s what you can expect.

Travelers focus on plane safety but often overlook dangers within the airport itself. Learn about the unexpected risks and how to stay safe.

What’s the most dangerous thing at the airport?

ravelers are increasingly concerned about car rental safety. Here's how to ensure your rental car is safe before you hit the road.

Travelers are worried about car rental safety. Here’s how to avoid a problem

Worried about travel safety? See how travel insurance is evolving with new features to help you avoid trouble and stay protected on your next vacation.

New ways travel insurance can keep you safe when you’re traveling

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