This is how he got a free flight upgrade (and then asked for a refund)

Who doesn’t love a free flight upgrade? Charles Stanley, that’s who. On a recent long-haul trip, British Airways upgraded his seat, at no cost. But when he returned home, he shot off a lengthy complaint to the airline’s CEO demanding a refund.

What’s going on here?

Read more “This is how he got a free flight upgrade (and then asked for a refund)”

How to get a refund when a tour operator takes your money and splits

What are your options when a tour operator takes your money and gives you nothing in return — including a refund? Let’s have a look at the case of Ruthanne Kuss to find out.

Almost two years ago, Kuss paid a tour operator over $10,000 for a trip that never took place. Since that time she’s heard one outrageous excuse after another about the cancellation and missing refund. But now she’s tired of waiting and wants the Elliott Advocacy team to help her get her money back. Read more “How to get a refund when a tour operator takes your money and splits”