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Commentary

Guilty until proven innocent? You are if you rent a car.

Minutes after Howard Gross picked up his Alamo rental in Nice, a tire warning light came on. An agent checked the tires and called it a false alarm.…

Château de Candes co-owner Monique Pignet on the balcony of the château's master bedroom.

Destinations

How a French château became a modern art spa — minus the clichés

A stunned concertgoer looks at a phone showing an $864 cancellation fee, a singer on stage behind him

Problem Solved

StubHub told me to sell my Lady Gaga tickets elsewhere, then they charged me for it

A weary traveler with a suitcase is waved past the elevator toward a guest room by a bellhop

Safe Travels

Your hotel room isn’t guaranteed. Here’s the fine print they’re hoping you won’t read.

A worried woman holds her head in her hands beside an overheating laptop giving off heat waves

Problem Solved

Help! My $1,866 Lenovo Yoga is an expensive paperweight

A smiling airline agent hands a dismayed couple two boarding passes each stamped Downgraded

The Travel Troubleshooter

Help! Swiss bumped us to the back of the plane, and now our refund is gone

A worried man stares at his phone against a bright tropical scene coated in ice and frost

Advocacy

Experian said his credit was unfrozen. So why couldn’t he buy a car?

Commentary

A cartoon pilot in a vintage plane drops a barrage of falling bombs each marked with the letter F

These 7 phrases will doom your consumer complaint

Most consumer complaints are fixable. But a discouraging number arrive pre-broken, sabotaged by the person who wrote them,…

A puzzled traveler with a suitcase faces an airfare machine drawn as a slot machine with spinning 7s

Honest pricing works in travel. Just ask Airbnb.

A cheap airfare catches your eye, you click, and the boxes pop up. Forty dollars for a checked…

A traveler in headphones sits in an airport gate area staring uneasily at her phone

Pace the frontier? In travel, AI is already making our lives miserable

An algorithm sets your airfare. Another sets the hotel's rate. A third answers your complaint with a non-answer,…

A cartoon watchdog sits on an airfield watching a row of small parked jets in the distance

An air travel watchdog woke up after three years. It wants to bark at posters.

A federal committee created to give air travelers a voice inside the government meets this month for the…

A lone figure carrying a guitar case walks toward an empty stage under a sunset sky

When your Daryl Hall concert is canceled but the refund is out of touch

A worried traveler with a backpack faces a gate agent pointing sternly at his rolling suitcase

Frontier Airlines baggage fees: When the sizer says yes but the agent says no

Stunned older couple standing beside a small car with a plume of dark smoke rising from it

Help! Budget says I smoked in my car—but these photos prove nothing!

Alarmed traveler facing an unsmiling agent across a counter with a monitor between them

Banned by JetBlue after booking through the wrong website

Donald Boyer is the business manager at Shotover Jet

How Queenstown, New Zealand, is creating a greener adventure capital

A timber solar-powered cabin on a grassy slope above a braided river, snowy peaks behind

These New Zealand eco-lodges are redefining sustainability (and reaching for the stars)

Dave Beeche, CEO of the tour operator RealNZ, in his Queenstown office.

Can you turn tourists into conservationists? How one tour operator is trying to close the “say-do” gap

Michael Sly, Queenstown's Compost King, shows off a handful of fresh lawn latte powder at his fruit stand.

In Queenstown, tourism sustainability comes down to earth

An anxious traveler with a suitcase stands on the airstairs of a jet, looking uneasy

Is travel insurance useless in a crisis? Here’s what you need to know

Alarmed traveler with a suitcase beside a rising bar chart labeled travel insurance cost

How to save money on travel insurance without giving up the coverage you need

Traveler with a suitcase staring at an empty resort pool surrounded by scattered storm debris

Why a hurricane that misses you can still ruin your vacation—and what to do about it

Traveler at a hotel front desk photographing a long paper receipt with his smartphone

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