Who doesn’t love a free flight upgrade? Charles Stanley, that’s who. On a recent long-haul trip, British Airways upgraded his seat, at no cost. But when he returned home, he shot off a lengthy complaint to the airline’s CEO demanding a refund.
What’s going on here?
Read more “This is how he got a free flight upgrade (and then asked for a refund)”
Honesty. Respect. And a little space. That’s all travelers want in 2019. Are they asking for too much? Read more “What do travelers really want this year?”
If you think vacation rental management companies aren’t worth using, then I have a story for you. Two, actually. Read more “Think vacation rental management companies aren’t worth it? You’re wrong”
When the Popcorn Factory promises to honor Sandy Diggins’ promotion code for a $104 order, she waits. And waits. And waits. Where’s her $25 credit — and can this consumer advocate help her get it? Read more “What is the reason for this worthless promotion code?”
What are your options when a tour operator takes your money and gives you nothing in return — including a refund? Let’s have a look at the case of Ruthanne Kuss to find out.
Almost two years ago, Kuss paid a tour operator over $10,000 for a trip that never took place. Since that time she’s heard one outrageous excuse after another about the cancellation and missing refund. But now she’s tired of waiting and wants the Elliott Advocacy team to help her get her money back. Read more “How to get a refund when a tour operator takes your money and splits”