Would you rely on a stranger’s advice about the required ID you need to board your next cruise? Salvatore Friscia says he did, with devastating results.
While planning a vacation aboard Carnival’s Pride, Friscia claims an unidentified phone agent gave him the wrong information about documentation requirements for the cruise. That guidance led him and his wife to show up for the cruise without the correct ID. As a result, the Friscias were denied boarding the ship and missed the trip entirely. Read more “Never ask a stranger what ID you need to cruise. This is why”
The vacation rental took a nice picture. There was a white picket fence, a spacious living room with modern furniture, and the location was perfect. Who knew it would be the worst vacation rental ever?
Well, I should have. Read more “Is this the worst vacation rental ever?”
When WOW Air died earlier this year, Lufthansa made its passengers a seemingly generous offer: a 25 percent discount if they rebooked with the German carrier. Victoria Corless decided to accept. But why is her Lufthansa offer so hard to redeem?
You’re not going to like the answer. I know she doesn’t. Read more “Why is this Lufthansa offer so hard to redeem?”
Ted Kelley says his wife made a simple passport mistake last year that snowballed into a $17,766 travel disaster.
The couple had never heard of the Schengen area or its passport requirements for U.S. citizens. But when they tried to check in for their business class flight to Italy, a Lufthansa representative quickly explained the facts. Kelley’s wife’s passport didn’t have the required 90-days validity from their return date, and the airline denied boarding to the couple. Read more “How did a simple passport mistake end in a $17,766 travel disaster?”
What if you traveled half-way around the world only to find the Airbnb rental you booked is likely illegal? That’s the situation that recently confronted Alex Tarce when he tried to check into his Tokyo rental. The host asked him to sneak in behind the doorman’s back and he refused.
Now Tarce wants a refund. Can we help? Read more “What happens if you book an illegal Airbnb?”