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Elliott Report

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Company Contacts
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- Elliott Confidential (Daily)
- Media Leads (Weekly)
About
Contact Us

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Man in a suit running and shouting after a tow truck hauling a car away across a field

The Travel Troubleshooter

Avis said his car was stolen, but he was just waiting for a new debit card

Aaron McIntosh rented through the Avis Uber program to drive for a living. Avis billed his account erratically, his bank froze it, and while he waited for a…

Alarmed traveler facing an unsmiling agent across a counter with a monitor between them

Advocacy

Banned by JetBlue after booking through the wrong website

Traveler in an airport gate seat panicking at his phone, mouth open, suitcase beside him

On Travel

Do you have a high travel IQ? Here’s how you can tell

Essential Reading

Forum

Americans are tearing down surveillance cameras. Why not at the airport?

Commentary

The price on your screen is fiction

Destinations

Can you turn tourists into conservationists? How one tour operator is trying to close the “say-do” gap

Problem Solved

The Bruno Mars ticket glitch that only affected fans with disabilities

The Travel Troubleshooter

Avis charged her for returning a car early. Then things got complicated

Latest Stories

Five dogs of different sizes sitting together in an open hotel elevator

Advocacy

How to get a refund when your luxury hotel stay goes to the dogs

Travelers scattered across a vast station hall, each looking down at a glowing phone

On Travel

The Great Disconnect: Here’s why travel is lonelier than ever

Traveler scowling at his phone beside a terminal window with parked aircraft outside

Forum

Since when does an airline change your itinerary without asking?

Woman glaring at her phone in exasperation while a small cartoon robot walks away behind her

Commentary

Every customer should have the right to reach a human

Commentary

More

A cartoon scene under a wide blue sky. A dark-haired woman in a white shirt and teal skirt stands on bare sandy ground holding the hand of a small boy in a green shirt. Both are seen from behind and below, faces tilted upward. High above them a white airliner climbs away trailing thin contrails. Low buildings and floodlight masts sit on the horizon at the right. airline preemption

States are doubling down on consumer protections. But why do airlines get a pass?

Federal preemption was the last thing on Jamie Baltus's mind when she booked her tickets from Chicago to…

Cartoon traveler at an airport terminal looking up at a dollar bill folded into a paper airplane

A stunning reversal for airline consumer rights

The federal government has not assessed a single civil penalty against an airline for violating consumer protection rules…

Cartoon of a wary traveler with a suitcase standing beside a large blank billboard.

This summer’s biggest points swindle

Travel websites are asking you to do something strange this summer. They want you to write to Congress…

Cartoon of a wide-eyed woman staring at a computer screen while booking a trip, packed luggage stacked beside her.

Airlines want to hide the real price of your ticket. Should the government let them?

Remember what booking a flight used to be like? You would spot a $99 fare, click it, and…

Advocacy

More

ar rental customer staring open-mouthed at a receipt reading Avis $450 cleaning fee

Avis said she smoked in her rental car, but she had an alibi

Guest sitting on a bed in a rented room with red stains spreading across the walls and floor

No, blood on the walls does not count as a vacation rental amenity

Cartoon of two identical women seated side by side in adjacent airplane seats, one of them holding a white cat.

The laws of physics say you can’t be in two places at once—unless you have a Capital One card

Cartoon of a dismayed traveler with a suitcase pleading at a reception desk while an unsmiling clerk stands with his arms folded.

Is this the worst check-in policy in the history of travel?

Destinations

More

Michael Sly, Queenstown's Compost King, shows off a handful of fresh lawn latte powder at his fruit stand.

In Queenstown, tourism sustainability comes down to earth

Te Pae Christchurch, the city's new carbon zero certified convention center.

From earthquake rubble to carbon zero: Here’s how Christchurch is building a greener city

Harri Fletcher, the head chef at Everybody Eats in Wellington, New Zealand.

Can Wellington become the world’s first zero-waste capital?

Danielle Shanahan, Zealandia’s CEO, shows a visitor the innovative fence surrounding the ecosanctuary in Wellington, New Zealand.

A New Zealand ecosanctuary with a 500-year plan to turn back the clock

Safe Travels

More

Traveler with a suitcase staring at an empty resort pool surrounded by scattered storm debris

Why a hurricane that misses you can still ruin your vacation—and what to do about it

Traveler at a hotel front desk photographing a long paper receipt with his smartphone

More travelers are losing their insurance claims because of this. Don’t be one of them.

Cartoon of a green-faced traveler clutching his stomach as he rushes toward a restroom door, a palm-lined resort at dusk behind him.

How an airport sandwich could destroy your next vacation

Illustration of a man with a camera on a neck strap crouching to photograph the rear of a white rental car in a parking area, documenting its condition.

Do I still need to take photos of my rental car?

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