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Elliott Report

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- Elliott Confidential (Daily)
- Media Leads (Weekly)
About
Contact Us

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A cartoon of a shocked driver in a green rental car staring at a bill for $650 in extra distance charges as a rental agent hands it to him through the window outside the rental office.

The Travel Troubleshooter

Help! A three-hour delay returning my rental car cost me $650!

George Meyer's voucher promised unlimited mileage on a 27-day rental in France. Then he returned the car three hours late at Charles de Gaulle, and Europcar billed him…

An illustration of a worried young woman standing at a train station as fire and smoke rise over the rail lines and a high-speed train behind her, evoking the arson attack that disrupted her travel in France.

Advocacy

An arson attack in France doubled her car rental bill. Does she have to pay?

A cartoon of two travelers in an airport: one strides easily with a single rolling carry-on, while the other struggles under a teetering stack of overpacked bags, illustrating the difference between packing light and overpacking.

On Travel

The reverse packing list: What should you leave at home?

Essential Reading

Commentary

Only 3 airline seats left? Prove it.

Forum

Are tourist taxes fair — or are you being taken for a ride?

Destinations

How conservationists and visitors are saving endangered wallabies in Melbourne

Problem Solved

Can GE really send the same broken part eight times?

Advocacy

Airbnb promised a refund for a noisy rental. Then it went quiet.

Latest Stories

A cartoon servicemember in a green military uniform holds up his own black modem and router, pointing at it with a worried look, with a palm tree and small house sketched behind him to suggest a move to a new duty station.

Advocacy

Can your internet provider charge you for equipment you already own?

A cartoon traveler sits at a desk beside a suitcase, staring in shock at a laptop screen that reads NO REFUNDS, illustrating the frustration of a refundable booking that will not return the full amount.

On Travel

Refundable booking? You may not get all your money back

If you have checked airfares for the holidays, you already know they are brutal. Thanksgiving round trips average $402, Christmas $452, both the highest in a decade. Airlines blame fuel and demand, but one CEO says passengers barely push back.

Forum

Are holiday flights too expensive?

A minimalist black-and-white illustration of a long line of travelers with suitcases waiting beneath a large dark sky, suggesting passengers left stranded and unprotected at the airport.

Commentary

The rest of the world is protecting air travelers. Why isn’t the U.S.?

Commentary

More

Guilty until proven innocent? You are if you rent a car.

Minutes after Howard Gross picked up his Alamo rental in Nice, a tire warning light came on. An…

A puzzled hotel guest studies a long receipt at the front desk while a clerk looks on

Rising hotel taxes need better disclosure. Here’s the fix.

You can negotiate a room rate, skip the minibar, maybe talk your way out of a resort fee.…

A cartoon pilot in a vintage plane drops a barrage of falling bombs each marked with the letter F

These 7 phrases will doom your consumer complaint

Most consumer complaints are fixable. But a discouraging number arrive pre-broken, sabotaged by the person who wrote them,…

A puzzled traveler with a suitcase faces an airfare machine drawn as a slot machine with spinning 7s

Honest pricing works in travel. Just ask Airbnb.

A cheap airfare catches your eye, you click, and the boxes pop up. Forty dollars for a checked…

Advocacy

More

Help! Microsoft locked my account and won’t let me back in!

A dismayed concertgoer holds two tickets in front of a large stadium

Hells bells! How did these AC/DC tickets go from front stage to the worst seats in the house

A worried man stares at his phone against a bright tropical scene coated in ice and frost

Experian said his credit was unfrozen. So why couldn’t he buy a car?

A lone figure carrying a guitar case walks toward an empty stage under a sunset sky

When your Daryl Hall concert is canceled but the refund is out of touch

Destinations

More

Château de Candes co-owner Monique Pignet on the balcony of the château's master bedroom.

How a French château became a modern art spa — minus the clichés

Donald Boyer is the business manager at Shotover Jet

How Queenstown, New Zealand, is creating a greener adventure capital

A timber solar-powered cabin on a grassy slope above a braided river, snowy peaks behind

These New Zealand eco-lodges are redefining sustainability (and reaching for the stars)

Dave Beeche, CEO of the tour operator RealNZ, in his Queenstown office.

Can you turn tourists into conservationists? How one tour operator is trying to close the “say-do” gap

Safe Travels

More

A shadowy figure peers into a darkened hotel room through a sliding door, with an unmade bed and an open laptop visible inside, illustrating the vulnerability of a hotel room left unsecured.

Is your hotel room safe? The mistake you’re making right now

A weary traveler with a suitcase is waved past the elevator toward a guest room by a bellhop

Your hotel room isn’t guaranteed. Here’s the fine print they’re hoping you won’t read.

An anxious traveler with a suitcase stands on the airstairs of a jet, looking uneasy

Is travel insurance useless in a crisis? Here’s what you need to know

Alarmed traveler with a suitcase beside a rising bar chart labeled travel insurance cost

How to save money on travel insurance without giving up the coverage you need

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