What does American Airlines really owe you if it cancels your flight?

Michelle Couch-Friedman
By Michelle Couch-Friedman Executive Director Updated on:

If American Airlines delays or cancels your flight home from vacation, what does it really owe you?

That’s what Mikayla Shade wants to know after finding herself in this unfortunate situation. She says an American Airlines agent told her that when the airline cancels a flight, the passenger will receive a full refund. Shade used that guidance to determine her budget for a new flight home. It wasn’t until American Airlines processed her “full refund” that she discovered she’d relied on incorrect guidance from the agent.

Now Shade wants the Elliott Advocacy team to ask American Airlines to provide what its representative promised her.

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If a stranger suddenly sends you money by surprise, should you keep it?

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