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Elliott Report

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Essential Reading

Avis broadsides Gena Ettinger when it adds her to the company's Do Not Rent list. How does she get unbanned?

I’m on Avis’ Do Not Rent list. How do I get off?

Ling Lu Yamaki navigated a $28,000 timeshare entanglement with Hilton Grand Vacations after feeling misled. Her journey uncovers the intricacies of timeshare agreements, the importance of consumer rights, and the unexpected twists in resolving such disputes. This tale serves as a cautionary lesson for anyone considering or trying to exit a timeshare.

How do you get out of a $28,000 timeshare mistake? Definitely not like this

Robert Zuercher and his fiancee were flying from Cancun, Mexico, to Cleveland for a somber occasion. His grandmother had died, and they were attending her funeral. But they say Frontier Airlines added to their grief when they were kicked off their flight without explanation -- or compensation.

Kicked off my flight for being disruptive — does Frontier Airlines owe me anything?

Would you break a rule for a cheaper airline ticket? Meet the people who have.

Travelers are breaking this rule for a cheaper flight. Should you?

Airlines should consider implementing a dress code to improve the flying experience for all passengers. It could reduce unruly behavior.

Do airline passengers need a dress code?

When Nicholas Chandler rented an Avis car for one day, a rear-end crash led to a jaw-dropping $7,671 charge for 29 days of “loss of use” — despite the other driver being at fault. His insurance refused payment, citing vague billing. Avis’ claims partner, Sedgwick, admitted a possible error but offered no resolution. Consumer advocate Christopher Elliott uncovered internal confusion: Avis had charged Chandler the maximum daily rate as if he’d kept the car. After intervention, Avis refunded $7,000, admitting the mistake. A cautionary tale of rental car pitfalls and the fight against controversial “loss of use” fees.

Help! Avis charged me $7,671 for a one-day car rental

Nicholas Chandler was rear-ended while driving an Avis rental car. Even though the other driver was at fault, Avis charged him for the entire time the car was out of commission. Can he get a refund?

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Latest Stories

When Nicholas Chandler rented an Avis car for one day, a rear-end crash led to a jaw-dropping $7,671 charge for 29 days of “loss of use” — despite the other driver being at fault. His insurance refused payment, citing vague billing. Avis’ claims partner, Sedgwick, admitted a possible error but offered no resolution. Consumer advocate Christopher Elliott uncovered internal confusion: Avis had charged Chandler the maximum daily rate as if he’d kept the car. After intervention, Avis refunded $7,000, admitting the mistake. A cautionary tale of rental car pitfalls and the fight against controversial “loss of use” fees.

Help! Avis charged me $7,671 for a one-day car rental

Dawn Nelson's trip to Oaxaca turned into a refund nightmare when Booking.com canceled her hotel reservations. After weeks of repeated requests for documentation, she felt stuck in a loop. Learn how she navigated the process and ultimately secured a $2,948 refund for her accommodations.

This is ridiculous! Booking.com owes me $2,948 and I’m stuck in some kind of loop

As airlines tighten carry-on luggage rules, travelers face new challenges. Eddie Cannon's experience with Delta highlights the growing scrutiny. Discover essential tips for packing smarter, complying with regulations, and avoiding extra fees. Learn how to navigate the changing landscape of airline carry-on policies for a smoother travel experience.

Airlines are getting stricter about carry-on luggage. Here’s what to do about it.

Auckland, New Zealand, is leading the way in regenerative tourism, focusing on environmental restoration and community engagement. From planting native trees at Velskov Forest Farm to conservation efforts on Tiritiri Matangi Island, discover how local initiatives are transforming tourism into a force for good in the environment.

How Auckland’s green transformation is shifting from sustainability to regeneration

Shira Newman encountered a frustrating situation when she was charged three times for a single ticket to a Ms. Pat show. Despite the event organizer agreeing to refund the duplicates, Eventbrite's fees remained a hurdle. After escalating her complaint, she ultimately received a full refund, including the fees.

Ms. Pat fan faces an Eventbrite fee fiasco. Can she get a refund?

After Steve Eliason booked a hotel near Glacier National Park, he faced a $169 charge when the hotel closed unexpectedly due to the owner's labor. Frustrated with Hotels.com, he sought help. Learn how he navigated the situation and ultimately secured a refund for his canceled reservation.

How to get a refund after a hotel closure: My $169 battle with Hotels.com

Corwin Simmonds encountered a frustrating $457 overcharge from Budget after renting a car in France. Despite multiple unauthorized charges and poor customer service, he persisted in seeking a resolution. Learn how he navigated the process and ultimately secured a refund for the erroneous charges.

Budget overcharge: I paid an extra $457 for my car rental in France!

Paying extra for an airline seat assignment can feel like a money grab, yet it may be necessary for comfort. While many travelers opt to skip the fees, understanding when to pay for a preferred seat can enhance your travel experience and save you from unnecessary stress during flights.

Should you pay extra for an airline seat assignment?

Ultimate Guides

When traveling, the last thing anyone wants is to face the hassle of lost luggage. This comprehensive guide offers vital information on what to do if your luggage goes missing during air travel, cruises, train journeys, or hotel stays. From understanding the rules of lost luggage claims to tips on preventing your bags from getting lost, this article is an essential resource for travelers. It covers everything from filing claims to avoiding luggage fees, ensuring your travel remains stress-free.

The ultimate guide to finding your lost luggage

Thinking about a spring break vacation? You better think fast, because the 2025 spring break travel season will be busier -- and potentially more expensive -- than ever.

Here’s your insider guide to spring break travel in 2025

The busy 2023 holiday travel season, which runs from the end of November until early January, will be one for the record books. Here's how to survive it.

Here’s your ultimate guide to holiday travel

Here's the ultimate guide to travel food, which includes advice on where to eat and how to avoid unwanted weight gain.

Eat this! The ultimate guide to travel food

If you're going somewhere, chances are you need a reliable carry-on or rollaboard. But how do you buy the best luggage for your next trip?

Here’s how to buy the best luggage for your next trip

Travel prices are falling like leaves on a late October afternoon in Martha's Vineyard. No question about it, autumn will be a great time to travel -- it always has been.

Here’s your ultimate guide to fall travel

Sitting in a pressurized aluminum tube for hours at a time takes a heavy toll on your body. So how do the pros survive a long flight in economy class? And how do they avoid jet lag?

Expert tips for surviving a long flight in economy class and avoiding jet lag

Navigating the world of travel can be complex. Find out how a travel advisor can simplify your journey, especially for unique trips like solo travel or senior travel. We'll explore when to engage a travel advisor, how they can enhance your trip, their costs, and strategies to find the right advisor for your needs.

The ultimate guide to finding a travel advisor

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