Problem Solved
HP sold me the wrong warranty—and then sent my refund to the wrong bank
HP's techs could not fix Hugh Fuller's laptop, then sold him a $40 warranty the warranty department later called the wrong type. HP agreed to refund it, sent…
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MoreThese 7 phrases will doom your consumer complaint
Most consumer complaints are fixable. But a discouraging number arrive pre-broken, sabotaged by the person who wrote them,…
Honest pricing works in travel. Just ask Airbnb.
A cheap airfare catches your eye, you click, and the boxes pop up. Forty dollars for a checked…
Pace the frontier? In travel, AI is already making our lives miserable
An algorithm sets your airfare. Another sets the hotel's rate. A third answers your complaint with a non-answer,…
An air travel watchdog woke up after three years. It wants to bark at posters.
A federal committee created to give air travelers a voice inside the government meets this month for the…