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Elliott Report

Home
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- Elliott Confidential (Daily)
- Media Leads (Weekly)
About
Contact Us

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A crayon-style drawing of an unhappy woman leaning on a large yellow shipping box beside the broken pieces of a terra-cotta flowerpot scattered across the floor.

Advocacy

UPS broke my flowerpots and now it’s stonewalling my refund. Can the A-Team help?

Linda Takvorian paid $377 to have two ceramic flowerpots packed, insured and shipped from a UPS Store in Massachusetts. One arrived shattered. An employee promised a full refund.…

A cartoon of a passenger jet flying through a blue sky while a trail of amenity kits, plastic bottles, snack packets and other in-flight waste spills out behind it.

On Travel

How useless extras are driving up your airfare

A cartoon of a woman with wild, windblown hair and an intense expression talking on her phone in front of the White House, illustrating an over-the-top complaint call.

Forum

Where’s the line between a consumer complaint — and crazy?

Essential Reading

Commentary

“Debanked” by your frequent flier program? You should have rights

Safe Travels

In Germany’s Black Forest, winter isn’t a sure thing anymore

Problem Solved

Is there a way out of this Amazon account recovery black hole?

The Travel Troubleshooter

Help! A three-hour delay returning my rental car cost me $650!

Advocacy

An arson attack in France doubled her car rental bill. Does she have to pay?

Latest Stories

A cartoon of two travelers in an airport: one strides easily with a single rolling carry-on, while the other struggles under a teetering stack of overpacked bags, illustrating the difference between packing light and overpacking.

On Travel

The reverse packing list: What should you leave at home?

A minimalist black-and-white illustration of a bespectacled traveler standing alone in front of a low airport terminal, looking at his phone as he weighs a booking decision.

Commentary

Only 3 airline seats left? Prove it.

A minimalist black-and-white illustration of a family of tourists standing among gondola moorings with the silhouette of Venice behind them, evoking the visitor fees travelers now pay at popular destinations.

Forum

Are tourist taxes fair — or are you being taken for a ride?

Rock Wallabies at Mt Rothwell Safe Haven

Destinations

How conservationists and visitors are saving endangered wallabies in Melbourne

Commentary

More

A minimalist black-and-white illustration of a long line of travelers with suitcases waiting beneath a large dark sky, suggesting passengers left stranded and unprotected at the airport.

The rest of the world is protecting air travelers. Why isn’t the U.S.?

You feel it at the gate when your flight is delayed a third time and nobody offers an…

Guilty until proven innocent? You are if you rent a car.

Minutes after Howard Gross picked up his Alamo rental in Nice, a tire warning light came on. An…

A puzzled hotel guest studies a long receipt at the front desk while a clerk looks on

Rising hotel taxes need better disclosure. Here’s the fix.

You can negotiate a room rate, skip the minibar, maybe talk your way out of a resort fee.…

A cartoon pilot in a vintage plane drops a barrage of falling bombs each marked with the letter F

These 7 phrases will doom your consumer complaint

Most consumer complaints are fixable. But a discouraging number arrive pre-broken, sabotaged by the person who wrote them,…

Advocacy

More

A cartoon man lies awake in bed clutching his blanket with a frightened look as a large THUMP sound effect appears above him, illustrating a guest jolted awake by heavy overhead noise in a rental advertised as quiet.

Airbnb promised a refund for a noisy rental. Then it went quiet.

A cartoon servicemember in a green military uniform holds up his own black modem and router, pointing at it with a worried look, with a palm tree and small house sketched behind him to suggest a move to a new duty station.

Can your internet provider charge you for equipment you already own?

Help! Microsoft locked my account and won’t let me back in!

A dismayed concertgoer holds two tickets in front of a large stadium

Hells bells! How did these AC/DC tickets go from front stage to the worst seats in the house

Destinations

More

Château de Candes co-owner Monique Pignet on the balcony of the château's master bedroom.

How a French château became a modern art spa — minus the clichés

Donald Boyer is the business manager at Shotover Jet

How Queenstown, New Zealand, is creating a greener adventure capital

A timber solar-powered cabin on a grassy slope above a braided river, snowy peaks behind

These New Zealand eco-lodges are redefining sustainability (and reaching for the stars)

Dave Beeche, CEO of the tour operator RealNZ, in his Queenstown office.

Can you turn tourists into conservationists? How one tour operator is trying to close the “say-do” gap

Safe Travels

More

A shadowy figure peers into a darkened hotel room through a sliding door, with an unmade bed and an open laptop visible inside, illustrating the vulnerability of a hotel room left unsecured.

Is your hotel room safe? The mistake you’re making right now

A weary traveler with a suitcase is waved past the elevator toward a guest room by a bellhop

Your hotel room isn’t guaranteed. Here’s the fine print they’re hoping you won’t read.

An anxious traveler with a suitcase stands on the airstairs of a jet, looking uneasy

Is travel insurance useless in a crisis? Here’s what you need to know

Alarmed traveler with a suitcase beside a rising bar chart labeled travel insurance cost

How to save money on travel insurance without giving up the coverage you need

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