If a cruise line makes a huge pricing mistake, is it required to honor it?
Patrick Gendron thinks so. He recently found an incredible deal for a suite on a 10-night cruise through the Mediterranean on Azamara’s Pursuit. So he quickly booked and paid for not one, but two suites. But the cruise line soon slammed him back into reality — the deal was a $30,000 pricing mistake. And the erroneous rate would not be honored for this cruise.
Now Gendron wants to know if we can force Azamara to give him the two suites for what he paid. But is his request reasonable? Read more “This is what happens when a cruise line makes a big pricing mistake (and you book it)”
Jeri Lynn Wentz says the “fashionable” clothes she recently bought on Facebook were a giant disappointment. And when she tried to return the garments, the retailer gave her strange instructions. But in the end, the clothing company kept her money — and the low-quality items Wentz sent back.
Can the Elliott Advocacy team persuade PayPal to refund this Facebook shopping fiasco? Read more “Will PayPal refund all that stuff you bought on Facebook?”
On a frenetic holiday weekend, I drove to Alabama’s Gulf Coast with the kids. Maybe I should have known better. Read more “How to survive Alabama’s Gulf Coast with the kids”
Anna Weinstein wants a refund for a dirty ski resort rental that she rejected upon arrival. Can Vrbo, the site through which she booked the condo, help her — or does she need a consumer advocate? Read more “This is a dirty ski resort rental! I want a refund”
When Thomas Bifano booked a Zipcar to run a few errands in Boston, he thought he would only share a car. But Zipcar added one more thing: a parking ticket earned by a previous driver. Now Bifano wants my advocacy team to help us fix his car sharing problem. Read more “I wanted to share a car — not these parking tickets!”