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Alarmed traveler facing an unsmiling agent across a counter with a monitor between them

Advocacy

Banned by JetBlue after booking through the wrong website

Athena Smith flies JetBlue twice a month to care for her 95-year-old mother. At the gate, an agent stopped her. Pay $468 or be banned for life. She…

Traveler in an airport gate seat panicking at his phone, mouth open, suitcase beside him

On Travel

Do you have a high travel IQ? Here’s how you can tell

Wary traveler with a shoulder bag stands as a large camera points at his face at a checkpoint

Forum

Americans are tearing down surveillance cameras. Why not at the airport?

Travelers scattered across a vast station hall, each looking down at a glowing phone

On Travel

The Great Disconnect: Here’s why travel is lonelier than ever

Traveler scowling at his phone beside a terminal window with parked aircraft outside

Forum

Since when does an airline change your itinerary without asking?

Woman glaring at her phone in exasperation while a small cartoon robot walks away behind her

Commentary

Every customer should have the right to reach a human

Traveler with a suitcase staring at an empty resort pool surrounded by scattered storm debris

Safe Travels

Why a hurricane that misses you can still ruin your vacation—and what to do about it

Commentary

A cartoon scene under a wide blue sky. A dark-haired woman in a white shirt and teal skirt stands on bare sandy ground holding the hand of a small boy in a green shirt. Both are seen from behind and below, faces tilted upward. High above them a white airliner climbs away trailing thin contrails. Low buildings and floodlight masts sit on the horizon at the right. airline preemption

States are doubling down on consumer protections. But why do airlines get a pass?

Federal preemption was the last thing on Jamie Baltus's mind when she booked her tickets from Chicago to…

Cartoon traveler at an airport terminal looking up at a dollar bill folded into a paper airplane

A stunning reversal for airline consumer rights

The federal government has not assessed a single civil penalty against an airline for violating consumer protection rules…

Cartoon of a wary traveler with a suitcase standing beside a large blank billboard.

This summer’s biggest points swindle

Travel websites are asking you to do something strange this summer. They want you to write to Congress…

Cartoon of a wide-eyed woman staring at a computer screen while booking a trip, packed luggage stacked beside her.

Airlines want to hide the real price of your ticket. Should the government let them?

Remember what booking a flight used to be like? You would spot a $99 fare, click it, and…

ar rental customer staring open-mouthed at a receipt reading Avis $450 cleaning fee

Avis said she smoked in her rental car, but she had an alibi

Guest sitting on a bed in a rented room with red stains spreading across the walls and floor

No, blood on the walls does not count as a vacation rental amenity

Cartoon of two identical women seated side by side in adjacent airplane seats, one of them holding a white cat.

The laws of physics say you can’t be in two places at once—unless you have a Capital One card

Cartoon of a dismayed traveler with a suitcase pleading at a reception desk while an unsmiling clerk stands with his arms folded.

Is this the worst check-in policy in the history of travel?

Michael Sly, Queenstown's Compost King, shows off a handful of fresh lawn latte powder at his fruit stand.

In Queenstown, tourism sustainability comes down to earth

Te Pae Christchurch, the city's new carbon zero certified convention center.

From earthquake rubble to carbon zero: Here’s how Christchurch is building a greener city

Harri Fletcher, the head chef at Everybody Eats in Wellington, New Zealand.

Can Wellington become the world’s first zero-waste capital?

Danielle Shanahan, Zealandia’s CEO, shows a visitor the innovative fence surrounding the ecosanctuary in Wellington, New Zealand.

A New Zealand ecosanctuary with a 500-year plan to turn back the clock

Traveler at a hotel front desk photographing a long paper receipt with his smartphone

More travelers are losing their insurance claims because of this. Don’t be one of them.

Cartoon of a green-faced traveler clutching his stomach as he rushes toward a restroom door, a palm-lined resort at dusk behind him.

How an airport sandwich could destroy your next vacation

Illustration of a man with a camera on a neck strap crouching to photograph the rear of a white rental car in a parking area, documenting its condition.

Do I still need to take photos of my rental car?

Cartoon of a frazzled, dirt-smudged hiker waving both arms for help on a wooded shoreline beside her startled terrier, as a fisherman in a small boat approaches across the water.

A company wronged you. We help you fight back.

Or do it yourself.

Banned by JetBlue after booking through the wrong website

Do you have a high travel IQ? Here’s how you can tell

Americans are tearing down surveillance cameras. Why not at the airport?

The Great Disconnect: Here’s why travel is lonelier than ever

Since when does an airline change your itinerary without asking?

Every customer should have the right to reach a human

Why a hurricane that misses you can still ruin your vacation—and what to do about it

States are doubling down on consumer protections. But why do airlines get a pass?

A stunning reversal for airline consumer rights

This summer’s biggest points swindle

Airlines want to hide the real price of your ticket. Should the government let them?

Advocacy

Avis said she smoked in her rental car, but she had an alibi

No, blood on the walls does not count as a vacation rental amenity

The laws of physics say you can’t be in two places at once—unless you have a Capital One card

Is this the worst check-in policy in the history of travel?

Destinations

In Queenstown, tourism sustainability comes down to earth

From earthquake rubble to carbon zero: Here’s how Christchurch is building a greener city

Can Wellington become the world’s first zero-waste capital?

A New Zealand ecosanctuary with a 500-year plan to turn back the clock

Safe Travels

More travelers are losing their insurance claims because of this. Don’t be one of them.

How an airport sandwich could destroy your next vacation

Do I still need to take photos of my rental car?

No more digital detoxes? Why you should keep your phone with you when you travel

A company wronged you. We help you fight back.

Or do it yourself.

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Commentary

Advocacy

Destinations

Safe Travels

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