Barbara Vannier’s adult daughter tried to check in for her international cruise with just a driver’s license and a printout from Ancestry.com. Unfortunately, she quickly found out that this is not valid ID to cruise to Canada and the ship left without her. Now Vannier wants an apology from Royal Caribbean and a full cash refund for her daughter’s missed vacation. But is she entitled to either? Read more “No, a printout from Ancestry.com is not valid ID to cruise”
How to fix your own consumer problem
You can fix your own consumer problem. If you’re having trouble with a product or service, there is a way out — and you don’t have to hire an expensive lawyer or call the cops.
Yes, you can do it yourself. Read more “How to fix your own consumer problem”
Do not let coronavirus panic make you cancel your trip right now
Coronavirus panic is at full throttle. In the last week, we’ve received hundreds of requests for assistance from fearful travelers about coronavirus-related cancellations. Our advocacy team has been on call night and day, answering questions and providing help. But many reaching out to us have travel plans several weeks and even months in the future. These troubled travelers want to know if — and how — they should cancel their trips right now.
But for most of these travelers, the answer is simple. Do not cancel your future trip today. Read more “Do not let coronavirus panic make you cancel your trip right now”
This is why travelers are turning to us during the coronavirus pandemic
None of this was supposed to happen. Just a month ago, the stock market was soaring to new heights and consumers were losing sleep over how to invest all of the money they were making. Many of our readers were planning long and expensive summer vacations. And then the coronavirus pandemic happened and put an end to that travel planning.
There are almost no words to describe the destruction caused by the virus. Read more “This is why travelers are turning to us during the coronavirus pandemic”
How long should I wait for my coronavirus refund?
Hang on! That’s what I told Laureen McCluen when she contacted me about her Airbnb reservation in Washington, D.C. She wanted to know how long to wait for her coronavirus refund.
McCluen plunked down $8,457 for her rental. She looked forward to a week in the nation’s capital, enjoying the museums and monuments and the cherry blossoms. And then coronavirus hit. You know the rest. Read more “How long should I wait for my coronavirus refund?”