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Elliott Report

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- Elliott Confidential (Daily)
- Media Leads (Weekly)
About
Contact Us

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The kinetic light sculpture "Meadows," by the Dutch collective Studio Drift, anchors the lobby ceiling at the Capella Sydney. The flower-shaped fixtures are captured here mid-movement, folding and unfolding in a slow, rhythmic pulse designed to mimic a human respiratory cycle and decompress the weary traveler. (Photo by Aren Elliott)

Destinations

Secret tunnels, breathing lamps: How Capella created a sustainable resort in Sydney

The lamps in the lobby of the Capella Sydney breathe, pulsing like a human respiratory cycle. They are the first clue that this restored 1915 government building is…

A cartoon of a disappointed man on his front steps pulling a broken projector out of a shipping box while a small child watches from the sidewalk.

Problem Solved

Samsung sent my broken projector back and called the case completed. Is there a way out?

A cartoon of a shocked woman reading a letter offering a $250 flight credit while a wide-eyed cat watches from the back of the couch.

The Travel Troubleshooter

American Airlines promised me a $650 refund for bumping me. Why did it only give me a $250 credit?

Essential Reading

Advocacy

UPS broke my flowerpots and now it’s stonewalling my refund. Can the A-Team help?

On Travel

How useless extras are driving up your airfare

Forum

Where’s the line between a consumer complaint — and crazy?

Commentary

“Debanked” by your frequent flier program? You should have rights

Safe Travels

In Germany’s Black Forest, winter isn’t a sure thing anymore

Latest Stories

A cartoon of a frustrated man sitting in an armchair holding a tablet that displays a failed Amazon login screen, with a cat watching from a nearby windowsill.

Problem Solved

Is there a way out of this Amazon account recovery black hole?

A cartoon of a shocked driver in a green rental car staring at a bill for $650 in extra distance charges as a rental agent hands it to him through the window outside the rental office.

The Travel Troubleshooter

Help! A three-hour delay returning my rental car cost me $650!

An illustration of a worried young woman standing at a train station as fire and smoke rise over the rail lines and a high-speed train behind her, evoking the arson attack that disrupted her travel in France.

Advocacy

An arson attack in France doubled her car rental bill. Does she have to pay?

A cartoon of two travelers in an airport: one strides easily with a single rolling carry-on, while the other struggles under a teetering stack of overpacked bags, illustrating the difference between packing light and overpacking.

On Travel

The reverse packing list: What should you leave at home?

Commentary

More

A minimalist black-and-white illustration of a bespectacled traveler standing alone in front of a low airport terminal, looking at his phone as he weighs a booking decision.

Only 3 airline seats left? Prove it.

Only 3 seats left at this fare. Booked 17 times today. A clock ticks down beside the price.…

A minimalist black-and-white illustration of a long line of travelers with suitcases waiting beneath a large dark sky, suggesting passengers left stranded and unprotected at the airport.

The rest of the world is protecting air travelers. Why isn’t the U.S.?

You feel it at the gate when your flight is delayed a third time and nobody offers an…

Guilty until proven innocent? You are if you rent a car.

Minutes after Howard Gross picked up his Alamo rental in Nice, a tire warning light came on. An…

A puzzled hotel guest studies a long receipt at the front desk while a clerk looks on

Rising hotel taxes need better disclosure. Here’s the fix.

You can negotiate a room rate, skip the minibar, maybe talk your way out of a resort fee.…

Advocacy

More

A cartoon man lies awake in bed clutching his blanket with a frightened look as a large THUMP sound effect appears above him, illustrating a guest jolted awake by heavy overhead noise in a rental advertised as quiet.

Airbnb promised a refund for a noisy rental. Then it went quiet.

A cartoon servicemember in a green military uniform holds up his own black modem and router, pointing at it with a worried look, with a palm tree and small house sketched behind him to suggest a move to a new duty station.

Can your internet provider charge you for equipment you already own?

Help! Microsoft locked my account and won’t let me back in!

A dismayed concertgoer holds two tickets in front of a large stadium

Hells bells! How did these AC/DC tickets go from front stage to the worst seats in the house

Destinations

More

Rock Wallabies at Mt Rothwell Safe Haven

How conservationists and visitors are saving endangered wallabies in Melbourne

Château de Candes co-owner Monique Pignet on the balcony of the château's master bedroom.

How a French château became a modern art spa — minus the clichés

Donald Boyer is the business manager at Shotover Jet

How Queenstown, New Zealand, is creating a greener adventure capital

A timber solar-powered cabin on a grassy slope above a braided river, snowy peaks behind

These New Zealand eco-lodges are redefining sustainability (and reaching for the stars)

Safe Travels

More

A shadowy figure peers into a darkened hotel room through a sliding door, with an unmade bed and an open laptop visible inside, illustrating the vulnerability of a hotel room left unsecured.

Is your hotel room safe? The mistake you’re making right now

A weary traveler with a suitcase is waved past the elevator toward a guest room by a bellhop

Your hotel room isn’t guaranteed. Here’s the fine print they’re hoping you won’t read.

An anxious traveler with a suitcase stands on the airstairs of a jet, looking uneasy

Is travel insurance useless in a crisis? Here’s what you need to know

Alarmed traveler with a suitcase beside a rising bar chart labeled travel insurance cost

How to save money on travel insurance without giving up the coverage you need

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