Lyft is an American transportation network company based in San Francisco. Launched in June 2012 by Logan Green and John Zimmer, the company’s mobile-phone application facilitates peer-to-peer ridesharing by connecting passengers who need a ride with drivers who have a car. Lyft now operates in over 200 U.S. cities, including San Francisco, Los Angeles, and New York City.

185 Berry Street
SUITE 5000
San Francisco, CA 94107

Phone Contacts

Main: (855) 865-9553

(866) 292-2713 (FAX)


Email Contacts

Customer Service Resources

Lyft Help Center 

Social Media Contacts


Executive Contacts

Primary Contact
Shannon Hassell
Sr. Customer Experience Manager
185 Berry Street
SUITE 5000
San Francisco, CA 94107

Secondary Contact
Eric Burdullis
Senior Director, Customer Experience
185 Berry Street
SUITE 5000
San Francisco, CA 94107

Mary Winfield
VP Customer Experience and Trust
185 Berry Street
SUITE 5000
San Francisco, CA 94107

John Zimmer
Co-Founder & President


Chief Executive
Logan Green
Co-founder & CEO
185 Berry Street
SUITE 5000
San Francisco, CA 94107
(650) 924-1115

Last updated: June 30, 2019.

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