Lyft Customer Service Contacts

No, Lyft encourages users to contact the customer support team via help.lyft.com or through the ‘help’ tab of the Lyft Rider app, or support and safety options in the Lyft Driver App. To ensure your issue is resolved as quickly as possible, Lyft recommends contacting support via these pathways before reaching out to an executive.

Elliott Advocacy also recommends using our proven methods for fixing any consumer problem before contacting a manager.

Call (415) 767-5968.

To file a complaint about Lyft:

1. Open the Lyft app and tap your profile photo in the top left corner.
2. Choose “ride history” and find the ride you want to complain about.
3. Tap on the ride and use the help section at the bottom of the receipt to report an issue. This starts a chat with Lyft customer service.
4. Explain your complaint in detail to the customer service representative.

1. Open the Lyft app and find the ride for which you want a refund.
2. Tap on the ride, scroll down, and select ‘get help.’
3. Choose ‘dispute the fare or charge’ and explain the problem.
4. Lyft will review your request and give you a refund either to your card or as Lyft credit.

Some common reasons for refunds from Lyft include:

• Unauthorized charges if someone else used the service but you got charged.
• Overcharges due to bad route choices by the driver.
• Unprofessional behavior by the driver.
• Accessibility issues, like if a driver won’t pick you up because you have a collapsible wheelchair.
• If the driver cancels your ride, you won’t be charged, and you might get a refund if you were already charged.
• You won’t get charged if the driver never shows up, and any pending charges will be released.

Remember, refunds are up to Lyft’s customer support team. They’ll either give you cash back to your card or credit you for future rides. Refunds usually take 3 to 5 business days to process after approval.

(844) 554-1297

If you left an item in your Lyft ride, go to the app, tap on “Ride History,” select the ride, and choose “Find lost item.” You can then contact the driver to arrange a time to retrieve your item.

You can apply a promo code in the “Promos” section of the app before requesting a ride. Make sure the code is still valid and applies to your ride type and location.

Lyft is a transportation company that offers ridesharing services through its app, connecting passengers with drivers. It also provides services such as bike and scooter rentals and promotes sustainable, convenient urban mobility.

David Risher is the current CEO of Lyft, appointed in 2023.

Lyft was founded by Logan Green and John Zimmer in 2012.

Lyft is a publicly traded company, so it is owned by shareholders who hold Lyft stock. Major institutional shareholders include investment firms such as Vanguard Group and Fidelity.

Lyft is based in San Francisco, California, United States.

Yes, open the Lyft app, tap the menu icon (three lines in the upper left corner), then select “Help.” From here, you can find answers to common questions or chat with Lyft support.

You can update your account information directly in the app:

• Personal info: Tap the menu icon (three lines), then “Settings” to update your profile, payment information, and more.
• Ride preferences: Modify your ride preferences (e.g., car type, pickup locations) in the “Settings” menu.