Lyft is an American transportation network company based in San Francisco. Launched in June 2012 by Logan Green and John Zimmer, the company’s mobile-phone application facilitates peer-to-peer ridesharing by connecting passengers who need a ride with drivers who have a car. Lyft now operates in over 200 U.S. cities, including San Francisco, Los Angeles, and New York City.

185 Berry Street
SUITE 5000
San Francisco, CA 94107

Phone Contacts

Main: (855) 865-9553

(866) 292-2713 (FAX)


Email Contacts



Customer Service Resources

Lyft Help Center 

Customer Service Resources


Here are answers to the most common support questions.


Report a safety issue


I was charged a damage fee

How to report damage caused by passengers

Lost & Found

Lost & found for passengers

Lost & found for drivers


Temporary authorizations

I was charged incorrectly


Social Media Contacts


Executive Contacts

Lyft has been very helpful with responding to their customers.  They would like to encourage their customers to work the process from the Help Center to the primary contact and work your way to the CEO in order, giving each level an opportunity to respond and assist.

Secondary Contact
Eric Burdullis
Vice President Customer Experience & Trust
150 2nd Avenue North
Nashville, TN 37201
[email protected]

Chief Executive
Logan Green
Co-founder & CEO
185 Berry Street
Ste 5000
San Francisco, CA 94107
(650) 924-1115
[email protected]

Last updated: May 10, 2020.