Lyft Customer Service Contacts

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Lyft is an American transportation network company based in San Francisco. Launched in June 2012 by Logan Green and John Zimmer, the company’s mobile-phone application facilitates peer-to-peer ridesharing by connecting passengers who need a ride with drivers who have a car. Lyft now operates in over 200 U.S. cities, including San Francisco, Los Angeles, and New York City.


185 Berry Street
SUITE 5000
San Francisco, CA 94107

Phone Contacts

Main: (844) 250-2773
Toll Free: 855-865-9553

Additional Company Contacts:



Email Contacts

[email protected]

Lyft handles support tickets through Zendesk. There is no central email address to which you can send a general query.



Customer Service Resources


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Social Media Contacts


Executive Contacts

We strongly recommend beginning your complaint escalation process with the primary contact and working your way up the ladder.  Please allow each contact at least a week to respond before moving up to the next level.  Please do not go directly to the CEO until you have gone through each of the steps.

Primary Contact
Taylor Teas
Director, Customer Cares
150 2nd Avenue North
Nashville, TN 37201
[email protected]

Secondary Contact
Eric Burdullis
Vice President Customer Experience & Trust
150 2nd Avenue North
Nashville, TN 37201
[email protected]

Chief Executive
Logan Green
Co-founder & CEO
185 Berry Street
Ste 5000
San Francisco, CA 94107
(650) 924-1115
[email protected]

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