Lyft Customer Service Contacts

Lyft is an American transportation network company based in San Francisco. Launched in June 2012 by Logan Green and John Zimmer, the company’s mobile-phone application facilitates peer-to-peer ridesharing by connecting passengers who need a ride with drivers who have a car. Lyft now operates in over 200 U.S. cities, including San Francisco, Los Angeles, and New York City.

185 Berry Street
SUITE 5000
San Francisco, CA 94107
https://www.lyft.com/

Phone Contacts

Main: (844) 250-2773
Toll Free: 855-865-9553

Emergency assistance during a ride:

If you need emergency assistance during a ride, you can now request help directly from the app.

Riders can request help discreetly by tapping ‘Alert 911 silently’ in the app. A member from ADT will then contact law enforcement to share your location details. You won’t be contacted by phone unless requested.

Drivers that activate their ADT alert will always be contacted by phone. If the call is not answered, ADT will then contact 911 to provide your location details.

You’ll be provided with real-time updates in the Lyft app with the status of your emergency request.

Learn more about this feature and Lyft’s partnership with ADT.

Email Contacts

Customer Service Resources

Social Media Contacts

Facebook
Twitter

Executive Contacts

We strongly recommend beginning your complaint escalation process with the primary contact and working your way up the ladder. Please allow each contact at least a week to respond before moving up to the next level. Please do not go directly to the CEO until you have gone through each of the steps.

Primary Contact
Taylor Teas
Director, Customer Cares
150 2nd Avenue North
Nashville, TN 37201
[email protected]

Secondary Contact
Eric Burdullis
Vice President Customer Experience & Trust
150 2nd Avenue North
Nashville, TN 37201
[email protected]

Chief Executive
Logan Green
Co-founder & CEO
185 Berry Street
Ste 5000
San Francisco, CA 94107
(650) 924-1115
[email protected]

Last updated: August 11, 2021.