Lyft is an American transportation network company based in San Francisco. Launched in June 2012 by Logan Green and John Zimmer, the company’s mobile-phone application facilitates peer-to-peer ridesharing by connecting passengers who need a ride with drivers who have a car. Lyft now operates in over 200 U.S. cities, including San Francisco, Los Angeles, and New York City.
185 Berry Street
SUITE 5000
San Francisco, CA 94107
https://www.lyft.com/
Phone Contacts
Main: (855) 865-9553
(866) 292-2713 (FAX)
Email Contacts
https://help.lyft.com/hc/en-us/requests/new
Customer Service Resources
Lyft Help Center
Customer Service Resources
FAQ
Here are answers to the most common support questions.
Safety
Report a safety issue
Damage
I was charged a damage fee
How to report damage caused by passengers
Lost & Found
Lost & found for passengers
Lost & found for drivers
Charges
Temporary authorizations
I was charged incorrectly
Social Media Contacts
Facebook
Twitter
Executive Contacts
Lyft has been very helpful with responding to their customers. They would like to encourage their customers to work the process from the Help Center to the primary contact and work your way to the CEO in order, giving each level an opportunity to respond and assist.
Secondary Contact
Eric Burdullis
Vice President Customer Experience & Trust
150 2nd Avenue North
Nashville, TN 37201
[email protected]
Chief Executive
Logan Green
Co-founder & CEO
185 Berry Street
Ste 5000
San Francisco, CA 94107
(650) 924-1115
[email protected]
Last updated: May 10, 2020.
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