Lyft Customer Service Contact Support Via Phone, Email Exec Contacts

Lyft is an American transportation network company based in San Francisco.

Responsiveness rating

1/5

Lyft generally does not respond to customer feedback or third parties. Executives try to hide from customers by changing their email addresses and phone numbers frequently. When we publish executives' information, they threaten to sue us. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Lyft

Lyft's is plagued by what we're calling the Lyft vomit scam -- a systemwide issue where drivers collect payments from riders for allegedly damaging their vehicles. We have suggested ways to fix the problem but Lyft has ignored them. Until these problems are fixed, Lyft will continue to receive a low responsiveness rating and our warning.

How to resolve a problem with Lyft

Use our customer service contacts (the automated system rarely leads to a satisfactory conclusion because we believe it is guided by an unsophisticated AI). Check out our guide to using ridesharing companies for more tips on fixing your Lyft problem.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

185 Berry Street
SUITE 5000
San Francisco, CA 94107
https://www.lyft.com/

Phone Contacts

Main: (844) 250-2773
Toll Free: (844) 554-1297

Customer Service Resources

Customer Service: (415) 767-5968
Lyft Rentals: (855) 865-9553

Social Media Contacts

Facebook
Twitter

Executive Contacts

Lyft encourages users to contact the Customer Support team via help.lyft.com or through the ‘Help’ tab of the Lyft Rider App or Support and Safety options in the Lyft Driver App. To make sure your issue is resolved as quickly as possible, Lyft recommends contacting support via these pathways first before reaching out directly to an executive.

Primary Contact
Sonya Ryland
Manager - Safety and Customer Care
150 2nd Avenue North
Nashville, TN 37201
[email protected]

Secondary Contact
Jacob Rudolph
Team Lead for Lyft’s Dispute Resolution and Executive Escalation team
150 2nd Avenue North
Nashville, TN 37201
[email protected]

Chief Executive
David Risher
CEO
185 Berry Street
Ste 5000
San Francisco, CA 94107
+1 206-266-2102
[email protected]