Amazon Customer Service Contacts

Amazon is an American electronic commerce company headquartered in Seattle.

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What you need to know about Amazon

Amazon responds quickly and efficiently to customer service problems. Our advocates remember a time when you could email former CEO Jeff Bezos and get a response. Lately, Amazon has been having problems with product returnsincomplete refunds (repeatedly) or refunds sent to the wrong card. We resolved a case in which Amazon tried to keep a customer’s money when UPS lost the return. We are monitoring this issue closely. Also, the company lost this customer’s return and left him with the bill. Recently, the company did not refund a purchase despite a warranty, and charged a restocking fee.

How to resolve a problem with Amazon

Try going through the company help page (it almost always works) and then escalate to one of these executive contacts. Also, check out our guide to a product return.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Amazon mailing address

410 Terry Avenue North
Seattle, WA 98109

Amazon social media channels


Amazon executive customer service contacts

Primary Contact
Candi Castleberry-Singleton
Vice President of Inclusive eXperiences u0026 Technology (IXT)
410 Terry Avenue North
Seattle, WA 98109
[email protected]
(206) 266-1000

Secondary Contact
Doug Herrington
Chief Executive Officer, Worldwide Amazon Stores
410 Terry Avenue North
Seattle, WA 98109
[email protected]
(206) 266-6108

Chief Executive
Andy Jassy
Chief Executive Officer
410 Terry Avenue North
Seattle, WA 98109
[email protected]
(206) 266-2958

Alternative: [email protected]

Frequently asked questions about Amazon

How can I contact Amazon by email?

You can reach Amazon customer service via email by sending a message to [email protected]. Alternatively, you can also message Amazon through social media platforms like Facebook

Is (888) 280-4331 Amazon’s phone number?

Yes, (888) 280-4331 is Amazon’s official customer service phone number. You can call this number to speak with a representative.

Does Amazon offer 24/7 customer service?

Yes, Amazon’s customer service operates 24/7. You can contact them on (888) 280-4331 anytime for assistance.

What is Amazon’s address?

Amazon’s headquarters is located at 410 Terry Ave. N, Seattle, WA 98109.

Can Amazon Prime membership be refunded?

Yes, if you haven’t used your Amazon Prime benefits, you are eligible for a full refund of the current membership period. Amazon processes refunds within three to five business days.

How do I complain to Amazon about a refund?

To address refund-related issues, visit the Amazon customer service site for live chat or call Amazon directly at (888) 280-4331.

How do I contact Amazon customer service?

Call Amazon at (888) 280-4331 or use the chat feature on the Amazon customer service site.

How to get professional help with your Amazon problem

If you need help with Amazon, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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