Amazon Customer Service Contact Support Via Phone Email Exec Contacts

Amazon is an American electronic commerce company headquartered in Seattle. It is the largest Internet-based retailer in the United States.

Responsiveness rating

4/5

Amazon almost always responds to customer feedback or third parties. Executives do not try to hide from customers and welcome direct customer feedback, often getting directly involved in a resolution. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Amazon

Amazon respond quickly and efficiently to customer service problem. Our advocates remember a time when you could email former CEO Jeff Bezos and get a response. Lately, Amazon has been having problems with product returns, incomplete refunds or refunds sent to the wrong card. We recently resolved a case in which Amazon tried to keep a customer's money when UPS lost the return. We are monitoring this issue closely.

How to resolve a problem with Amazon

Try going through channels (it almost always works) and then escalate to one of these executive contacts. Also, check out our guide to a product return.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.