Amazon Customer Service Contacts

make a correction

Amazon is an American electronic commerce company headquartered in Seattle. It is the largest Internet-based retailer in the United States.

Responsiveness rating


What you need to know about Amazon

Amazon respond quickly and efficiently to customer service problem. Our advocates remember a time when you could email former CEO Jeff Bezos and get a response. Lately, Amazon has been having problems with product returns, incomplete refunds or refunds sent to the wrong card. We recently resolved a case in which Amazon tried to keep a customer's money when UPS lost the return. We are monitoring this issue closely.

How to resolve a problem with Amazon

Try going through channels (it almost always works) and then escalate to one of these executive contacts. Also, check out our guide to a product return.


410 Terry Avenue North
Seattle, WA 98109

Phone Contacts

Main: (206) 266-1000
Toll Free: (888) 280-4331

or (888) 280-3321

Social Media Contacts


Executive Contacts

Primary Contact
Vincent Duong
Customer success manager
410 Terry Avenue North
Seattle, WA 98109
[email protected]

Secondary Contact
Doug Herring
CEO, Amazon consumer
410 Terry Avenue North
Seattle, WA 98109
[email protected]

Chief Executive
Andrew Jassy
President and Chief Executive Officer
410 Terry Avenue North
Seattle, WA 98109
[email protected]

Related Posts