Amazon is an American e-commerce company headquartered in Seattle.
How to reach a person at Amazon
Amazon Responsiveness rating
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What you need to know about Amazon
Amazon generally responds quickly and efficiently to customer service problems. Our advocates remember a time when you could email former CEO Jeff Bezos and get a response. But some issues have come up lately, including problems with product returns, incomplete refunds (repeatedly) or refunds sent to the wrong card. We are monitoring the situation closely.
We resolved a case in which Amazon tried to keep a customer’s money when UPS lost the return. Also, the company lost this customer’s return and left him with the bill. Recently, the company did not refund a purchase despite a warranty, and charged a restocking fee. The company promised a price match three times, but now it’s refusing. After this customer returned the wrong order, the company refused to refund him.
- Amazon’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Amazon with our insider guide or through our executive contacts.
- Amazon’s customer service policies are standard. Here are our frequently asked questions about Amazon.
Amazon’s customer service response times
Here are Amazon’s customer service response times across various platforms:
| Phone support | Available 24/7 through the “contact us” page. Callbacks typically happen within minutes. Call (888) 280-4331 or (888) 280-3321, |
| Live chat | Live chat is accessible 24/7 for real-time assistance. Responses usually occur within a few minutes. |
| Email support | Contact via the “contact us” page (though not prominently advertised). Amazon aims to respond within 24 hours. Email cs-escalations@amazon.com. |
| Social media | Active on platforms such as X (@AmazonHelp). Typical response time is a few hours. |
| Seller communication | Amazon expects third-party sellers to reply within 24 hours, including weekends and holidays. Auto-responders are not considered valid responses. |
For urgent matters, phone support or live chat generally provides the fastest resolution.
How to resolve a problem with Amazon
Try going through the company help page (it almost always works) and then escalate to one of these executive contacts. Also, check out our guide to a product return.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Amazon mailing address
410 Terry Avenue North
Seattle, WA 98109
Amazon social media channels
Amazon executive customer service contacts
Primary Contact
Candi Castleberry-Singleton
Vice President of Inclusive eXperiences Technology (IXT)
410 Terry Avenue North
Seattle, WA 98109
candigbl@amazon.com
Secondary Contact
Doug Herrington
Chief Executive Officer, Worldwide Amazon Stores
410 Terry Avenue North
Seattle, WA 98109
herringtond@amazon.com
Chief Executive
Andy Jassy
410 Terry Avenue North
Seattle, WA 98109
ajassy@amazon.com
Alternative: andy@amazon.com
How can I contact Amazon by email?
Contact Amazon customer service at cs-reply@amazon.com.
Is (888) 280-4331 Amazon’s phone number?
Yes, (888) 280-4331 is Amazon’s official customer service phone number. You can call this number to speak with a representative.
Does Amazon offer 24/7 customer service?
Yes, Amazon’s customer service operates 24/7. You can call (888) 280-4331 anytime for assistance.
What is Amazon’s address?
Amazon’s headquarters is located at 410 Terry Ave. N, Seattle, WA 98109.
Can Amazon Prime membership be refunded?
Yes, if you haven’t used your Amazon Prime benefits, you are eligible for a full refund of the current membership period. Amazon processes refunds within three to five business days.
How do I complain to Amazon about a refund?
To address refund-related issues, visit the Amazon customer service site for live chat or call Amazon directly at (888) 280-4331.
How do I contact Amazon customer service?
Call Amazon at (888) 280-4331 or use the chat feature on the Amazon customer service site.
How do I track my Amazon order?
Log in to your Amazon account and go to “Your Orders.” Click on the order you want to track to see its status and tracking information.
How can I return an item to Amazon?
Log into your account on the website or the app, go to “Your Orders,” select the item you wish to return, and follow the instructions for the return process. You’ll receive a return label and instructions on how to send the item back.
How do I update my payment method on Amazon?
Go to “Your Account” and select “Payment Options.” From there, you can add or edit payment methods.
What companies does Amazon own?
Amazon owns several companies across various industries, including:
- Whole Foods Market
- Zappos
- Audible
- Twitch
- IMDb
- Ring
- PillPack
- Amazon Web Services (AWS) (its own cloud computing platform)
- GoodReads
Who is the CEO of Amazon?
The CEO of Amazon is Andy Jassy, who took over from Jeff Bezos in July 2021.
How do I contact the CEO of Amazon?
Contact the CEO of Amazon, Andy Jassy, by emailing ajassy@amazon.com or andy@amazon.com.
Where is Amazon based?
Amazon is based in Seattle, Wash.
Who owns Amazon?
Amazon is a publicly traded company. Major institutional shareholders include investment firms such asVanguard Group and BlackRock. Jeff Bezos, the founder, also holds a significant ownership stake.
Who founded Amazon?
Amazon was founded by Jeff Bezos in 1994.
What is Amazon?
Amazon is a global e-commerce and technology company that offers a wide range of products and services. It began as an online bookstore and has expanded into areas including retail, cloud computing (Amazon Web Services), streaming services (Amazon Prime Video), artificial intelligence, and logistics.
How do I change or cancel an order on Amazon?
Visit the your orders section.
Find the order you want to modify.
If the order is still in the “not yet shipped” status, you’ll see the option to cancel or modify it.After Shipment: Once an order has been shipped, you can’t cancel it directly. However, you can initiate a return after receiving the item.
What should I do if I didn’t receive my Amazon package?
Track your package: Check the status of your order on the your orders page to see if it has been marked as delivered.
Missing package: If your package shows as delivered but you haven’t received it:
-
- Check with neighbors or family members.
- Contact the carrier (e.g., UPS, FedEx, USPS) to see if they have additional information.
- Report the issue to Amazon by going to the contact us page to request a replacement or refund.
How do I report a problem with a seller or third-party item on Amazon?
Go to your orders and select the order you have an issue with.
Click on “Problem with order” or “Contact seller.”
Choose the appropriate issue and request a refund, return, or other solutions.
If the seller is unresponsive or unable to resolve the issue, you can escalate the matter to Amazon for further assistance.
Amazon customer service policies
What is Amazon's return policy?
Amazon offers a 30-day return window for most items, with free returns on eligible items.
Does Amazon provide refunds for damaged items?
Yes, Amazon offers full refunds for damaged or defective items, usually within 30 days of receipt.
Can I cancel an order after it's been placed?
Orders can be canceled before they are shipped. Once shipped, cancellations are not possible, but returns can be made.
Does Amazon offer price adjustments?
Amazon does not provide price adjustments on items that go on sale after purchase, but it may issue a refund for items that have a price change within 7 days of delivery.
Amazon self-service links
How can I track my order?
Visit Amazon’s Track Your Order page.
How do I return an item?
Visit Amazon’s Return and Refunds page.
How do I manage my subscriptions?
Visit Amazon’s Subscriptions page.
How can I update my payment methods?
Go to Amazon’s Payment Options page.
How can I report an issue with an order?
How to get professional help with your Amazon problem
If you need help with Amazon, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
