Take that back: The ultimate guide to a product return
Most product returns are uneventful. You send the item back in its original packaging, you get a refund or exchange. But what if yours isn’t?
Ultimate Consumer Guides
This series of comprehensive guides cover a variety of consumer topics.
The ultimate guide to getting a repair, replacement or refund for your broken appliance
Kristin Sorensen wanted a repair, replacement or refund for her broken GE appliances. She’d bought an oven, refrigerator, and dishwasher at Home Depot. And then everything fell apart.
Cell phone customer service: How to get virtually any problem fixed now
If you have cell phone customer service problem, here’s a complete guide that will help you get it fixed.
The ultimate passenger guide to Lyft, Uber and ridesharing
It’s no exaggeration that Uber, Lyft and other ridesharing companies have completely rewritten the rules of ground transportation. But what exactly are those rules?
The ultimate guide to booking a tour
Booking a tour is supposed to make your trip easier. It would have definitely helped Howard Leight avoid the panicked moment when he thought he would miss his flight from London to Philadelphia.
The ultimate guide to taking a cruise now
When it comes to cruising, everything has changed. Ross Copas should know. He and his wife, Jean, were on a Holland America cruise in 2020 when COVID-19 shut everything down.
The complete guide to using your airline flight credit now
After canceling her much-anticipated beach vacation to Kauai, Melissa Smithers thought she had $2,034 in American Airlines flight credits. But she thought wrong.
The complete guide to chargebacks and winning a credit card dispute
Filing a credit card chargeback was the last thing on Amanda Dunlop’s mind when she booked a vacation rental on Airbnb. Nor could she imagine the trouble her credit card dispute would cause.
Got a customer complaint? Here’s how to contact the CEO directly
Corporate executives like to hide from their customers. Here’s how to contact the CEO or any company manager with your customer complaint.
What should I do if an airline loses my checked luggage?
It’s every traveler’s nightmare. You arrive at your destination, but your checked luggage doesn’t.