Ultimate Consumer Guides

This series of comprehensive guides from Elliott Advocacy cover a variety of consumer topics and focus heavily on travel.

It weighs you down, it costs extra, and airlines love to lose it. Luggage is something most travelers wish they didn’t have to worry about — which is exactly why you should think about it before your next trip.

Selecting the right luggage might be the easy part. Knowing your rights when your bags are lost or misplaced isn’t. (And if you travel enough, your luggage will eventually get lost.) Read more “The ultimate guide to losing and finding your luggage”

From phoning a travel agent to clicking an airline site, there are many ways to book air travel. Maybe too many. So what’s the best way to buy airline tickets?

It depends. Here’s a guide to help you sort it out.  (last updated Jan 5, 2021) Read more “The best way to buy airline tickets”

If you’re flying on a European airline, you have more rights than you may think. The reason? EC 261 (also referred to as the EU 261), the European consumer regulation, gives broad protection for passengers — far broader than anything offered by U.S. airlines.

But it’s not a perfect regulation and it doesn’t apply to every flight. What’s more, the rule has been strained by the COVID-19 pandemic, and the effects on EC 261 could last a generation. Bottom line: You need to study EC 261 carefully before invoking it. But it’s worth knowing. Read more “Everything you need to know about EC 261 and European air travel rights”