The ultimate passenger guide to ridesharing
It’s no exaggeration that Uber, Lyft and other ridesharing companies have completely rewritten the rules of ground transportation. But what exactly are those rules?
Ultimate Consumer Guides
This series of comprehensive guides cover a variety of consumer topics.
The ultimate guide to booking a tour
Booking a tour is supposed to make your trip easier. It would have definitely helped Howard Leight avoid the panicked moment when he thought he would miss his flight from London to Philadelphia.
The ultimate guide to taking a cruise now
When it comes to cruising, everything has changed. Ross Copas should know. He and his wife, Jean, were on a Holland America cruise in 2020 when COVID-19 shut everything down.
How to get your money back from a Zelle scam or accidental money transfer
Zelle, a peer-to-peer payment app, is under fire for enabling fraudulent transfers between customers and scammers. Here’s how to avoid falling for a Zelle scam.
The complete guide to using your airline flight credit now
After canceling her much-anticipated beach vacation to Kauai, Melissa Smithers thought she had $2,034 in American Airlines flight credits. But she thought wrong.
The complete guide to chargebacks and winning a credit card dispute
Filing a credit card chargeback was the last thing on Amanda Dunlop’s mind when she booked a vacation rental on Airbnb. Nor could she imagine the trouble her credit card dispute would cause.
Got a customer complaint? Here’s how to contact the CEO directly
Corporate executives like to hide from their customers. Here’s how to contact the CEO or any company manager with your customer complaint.
What should I do if an airline loses my checked luggage?
It’s every traveler’s nightmare. You arrive at your destination, but your checked luggage doesn’t.
What does an airline owe me if it denies me boarding?
What does your airline owe you if it bumps you from a flight? Here’s what you need to know about denied boarding compensation.
What should I do if my flight has been canceled or delayed?
If an airline cancels or delays your flight, do you deserve a refund? It depends. Here’s a guide on airline cancellations and delays.