Elliott Advocacy is a 501(c)(3) nonprofit consumer advocacy organization that empowers consumers to solve their problems and helps those who can’t.
We do it through direct consumer advocacy, journalism, and by maintaining the largest database of executive contact information on the Internet for consumers.
Here’s a little more information about our mission and our causes.
If you’re having trouble with a business — any business — and you’ve reached a dead end, we’ll try to help. Send our consumer advocacy team a request and we’ll investigate. Please read our frequently asked questions before getting in touch.
Our consumer advocacy team:
Christopher Elliott, founder and chief advocacy officer
Christopher Elliott is the founder of this site. Here’s more information about him. If you need help, please fill out this form.
Read Christopher’s articles here.
Michelle Couch-Friedman, executive director
Michelle Couch-Friedman is the executive director of Elliott Advocacy. She is a consumer advocate, Search Engine Optimization (SEO) specialist, writer, and psychotherapist. If she isn’t answering your consumer questions, she’s probably traveling on an awesome road trip (But she’s probably still answering your questions from the road, too). Michelle can be reached here.
Read Michelle’s articles here.
Dwayne Coward, consumer advocate and forum co-director
Dwayne Coward is a native Texan currently based in the St. Louis Metro East. He has worked for the U.S. Air Force for 35 years having been assigned to Florida, Greenland, Texas, Montana and Germany. When he is not here helping consumers, he is working on his latest scroll saw project.
John Galbraith, managing director
John Galbraith is our managing director. He oversees the day-to-day operations at Elliott Advocacy. He is a UK-based lawyer who loves to help consumers. He is an intrepid traveler and can be frequently found in remote locations in a suit and cravat.
Andy Smith, chief copy editor
Andy Smith is a retired systems analyst, financial analyst, and editor. He holds a bachelor’s degree in Soviet Area Studies, a master’s in Slavic linguistics, and an M.B.A. in finance. He has long been a student of languages, which comes in handy in his current job as a ski instructor at Whitetail, in Pennsylvania, where he can provide instruction in Russian, French, German, Spanish, Italian, Croatian and Brazilian Portuguese.
Teri Bergin, newsletters
Teri Bergin is the director of the newsletter department. She is a physician assistant with an oncology and hematology practice in Central Florida. She leads our newsletter department.
Meera Sundram, research director 
Meera Sundram is the research director of Elliott Advocacy. She is a retired clinical therapist and healthcare executive.
Barry Graham, forum co-director
Barry Graham has extensive travel experience and likes to help others solve challenges both with travel and with life in general. He is married with six adorable children. In his day job, he is a master inventor and mentors talented professionals. He is also a sales engineer and serves on two non-profit boards.
Mark Pokedoff, copy editor
Mark Pokedoff is an Emmy-award-winning television production specialist. He travels extensively for his work with CBS Sports, NBC Sports, and other networks
Steven Glover, technology
Steven Glover is responsible for ensuring the site operates smoothly.
Volunteers
Elliott would not be possible without help from a staff of volunteers, who donate their time to help advocate for consumers. If you’re interested in making the world a better place, please fill out this form. We’d love to have you on board.