Uber is an American multinational online transportation network.
Uber Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Uber
We receive many complaints about Uber. We have problems with fake rides and rides that never showed up. Lately, we’ve also been getting some questions about being banned by Uber and refund issues. Uber banned this customer who disputed a questionable credit card charge.
How to resolve a problem with Uber
Check out our ultimate passenger guide to Lyft, Uber and ridesharing. Please note that Elliott Advocacy is not affiliated with Uber. Clicking the help button on this page does not send a complaint to Uber. Use the help button if you have not managed to get a satisfactory response from Uber. This will send a request for help to the Elliott Advocacy team.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Uber mailing address
1515 3rd Street
San Francisco, CA 94158
Uber social media channels
Uber executive customer service contacts
Primary contact
Tomasz Krawczyk
Senior Director, Community Operations
1515 3rd Street
San Francisco, CA 94158
krawczykt@uber.com
Secondary Contact
Troy Stevenson
Global Head of Community Operations
1515 3rd Street
San Francisco, CA 94158
stevensont@uber.com
Chief Executive
Dara Khosrowshahi
CEO
1515 3rd Street
San Francisco, CA 94158
khosrowshahid@uber.com
(415) 612-8582
How do I contact Uber?
You can contact Uber’s 24/7 support team by calling (800) 593-7069, using the Uber app, or visiting its website.
Does Uber have an office in the United States?
Uber’s global headquarters are located at 1515 3rd Street, San Francisco, CA 94158.
Can I hail an Uber without a phone?
Yes, it’s possible to request an Uber ride without the app by visiting Uber’s web version at m.uber.com. You’ll need to create an account and provide your contact details and payment method.
How do I request another Uber ride?
To request another Uber ride, open the app, enter your destination, select the type of ride, and confirm the pickup location.
What is Uber’s phone number?
Uber’s general customer service phone number is (800) 593-7069.
How do I contact Uber to dispute a charge?
You can contact Uber through the app or its website to dispute a charge. Note: Uber relies on AI chatbots for most of its basic customer service functions, so you will probably be talking to a chatbot to resolve any issues with your ride or payment.
Why am I unable to call Uber?
If you’re having trouble calling Uber, make sure you have a stable internet connection and try again. If the issue persists, contact its support team for assistance.
How do I request a refund from Uber?
If you need a refund from Uber, you can request it through the app or its website. Follow its refund process to receive your reimbursement.
How do I dispute a charge for a canceled Uber ride?
If you believe you were incorrectly charged for a canceled Uber ride, contact Uber’s support team to dispute the charge and seek resolution.
Is Uber refundable?
Uber’s support team can help with refunds for overcharges or canceled rides.
What happens when Uber issues a refund?
When Uber processes a refund, the amount is credited to your original payment method.
Why did Uber charge me if I didn’t take a ride?
If you have been charged for a ride you did not take, contact Uber’s support team to investigate and resolve the issue.
Does Uber refund canceled rides?
Uber typically provides refunds for canceled rides. Contact its support team for assistance if you have been charged for a canceled ride.
How do I report problems with an Uber driver?
If you encounter any issues with an Uber driver, you can report them via the app or contact Uber’s support team to address the situation promptly.
Can I cancel an Uber ride without being charged?
Uber’s cancellation policy allows free cancellations within a specific time period after requesting a ride.
How do I reset my Uber account password?
To reset your password, open the Uber app, go to the login screen, and select “Forgot Password?” Follow the instructions to reset your password via email.
How can I update my payment method on Uber?
To update your payment method, go to the Payment section in the Uber app, then add a new payment method or update your existing ones.
How do I request a ride with Uber?
Open the Uber app, enter your destination in the “Where to?” box, choose your ride option, and then tap “Confirm” to request a ride.
How to get professional help with your Uber problem
If you need help with Uber, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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