Uber Customer Service Contacts

Uber Technologies Inc. is an American multinational online transportation network.  It was founded by Travis Kalanick and Garrett Camp. It has revolutionized taxicab market by introducing the Uber mobile app, which allows consumers with smartphones to submit a trip request, which is then routed to Uber drivers who use their own vehicles.

*Please note that Elliott Advocacy is not affiliated with Uber. Clicking the help button on this page does not send a complaint to Uber.  Please contact Uber using the details we have provided below. Only use the help button if you have not managed to get a satisfactory response from Uber. This will send a request for help to the Elliott Advocacy team.

1455 Market St
Suite 400
San Francisco, CA 94103
https://www.uber.com/


Phone Contacts

Main: 866-576-1039

Uber’s Emergency Hotline Number. The Emergency Hotline Number (800-353-8237 or 800-353-UBER) is intended for drivers and customers who have emergencies or urgent/timely situations with a need of safety-related assistance. It’s worth noting that you should not call in for regular customer service issues. Please don’t abuse this number. It’s there for urgent matters, so please take that into account before making a call.


Customer Service Resources

Uber encourages contact via their app. In an effort to most efficiently resolve your issue, Uber recommends you visit their help center first. If you’re still unable to resolve your issue, you can reach out [email protected] first followed by the individuals below in the order that they are listed. Once your matter has been directed, please allow up to 24 hours for support team to respond.


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Troy Stevenson
Vice President, Global Head of Community Operations and Customer Support
1455 Market St
Suite 400
San Francisco, CA 94103
[email protected]

Secondary Contact
Tomasz Krawczyk
Senior Director, Head of US & Canada Community Operations
1455 Market St
Suite 400
San Francisco, CA 94103
[email protected]

Andrew Macdonald
Senior Vice President, Global Rides & Platform
1455 Market St
Suite 400
San Francisco, CA 94103
[email protected]

Nelson Chai, Chief Financial Officer. [email protected]

Jill Hazelbacker, SVP Marketing.  [email protected]

Chief Executive
Dara Khosrowshahi
CEO
1455 Market St
Suite 400
San Francisco, CA 94103
[email protected]

Twitter


Last updated: November 5, 2020.