Uber Technologies is an American multinational online transportation network.
Responsiveness rating
What you need to know about Uber
We receive many complaints about Uber. We have problems with fake rides, rides that never showed up, and, of course, vomit fraud.
How to resolve a problem with Uber
Check out our ultimate passenger guide to Lyft, Uber and ridesharing. Please note that Elliott Advocacy is not affiliated with Uber. Clicking the help button on this page does not send a complaint to Uber. Please contact Uber using the details we have provided below. Only use the help button if you have not managed to get a satisfactory response from Uber. This will send a request for help to the Elliott Advocacy team.
Address
1455 Market St
Suite 400
San Francisco, CA 94103
https://www.uber.com/
Phone Contacts
Main: 866-576-1039
Customer Service: 800-593-7069
When something goes horribly wrong (like an accident) and you need to contact Uber immediately, you should call their Critical Safety Response Line at (800) 285-6172.
This Uber phone number is only for emergencies like accidents or serious security or safety issues, so do not use it for anything else.
You will not receive regular Uber customer service from the people answering this Uber support phone number.
Customer Service Resources
Uber encourages contact via their app or by visiting their Help page https://help.uber.com/ In an effort to most efficiently resolve your issue, Uber recommends you visit their help center first. Please allow up to 24 hours for the support team to respond.
Social Media Contacts
Executive Contacts
Primary Contact
Troy Stevenson
Vice President & Global Head of Customer support
1455 Market St
Suite 400
San Francisco, CA 94103
[email protected]
Andrew Macdonald
Senior Vice President of Mobility
1455 Market St
Suite 400
San Francisco, CA 94103
[email protected]
Chief Executive
Dara Khosrowshahi
CEO
1455 Market St
Suite 400
San Francisco, CA 94103
[email protected]
This contact was published on June 10, 2016 and updated on March 24, 2023.
