Airbnb Customer Service Contacts

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Airbnb is a lodging website based in San Francisco.

Responsiveness rating

rating
4/5

What you need to know about Airbnb

People love to complain about Airbnb. Remarkably, Airbnb responds to most of these complaints by fixing them (though not all of them). Airbnb problems fall into two general categories: Accounts that are banned without explanation and disputes between hosts and guests. We've seen an uptick in Airbnb bans lately and, unfortunately, Airbnb is being as tight-lipped as ever about the reasons. This customer was banned from Airbnb after she moved. Airbnb banned me, because I used to live in Russia. Airbnb charged this customer even after finding cockroaches in a rental. Recently, Airbnb banned a loyal customer for no reason and refused to help him get unbanned.

How to solve a problem with Airbnb

Airbnb's executives read and respond to consumer complaints, which a big reason why it has a 4 out of 5 rating. Please follow the troubleshooting steps in our guide to a vacation rental before reaching out to the executives.

Address

888 Brannan Street, 4th Floor
San Francisco, CA 94103.
https://www.airbnb.com/


Phone Contacts

Main: (415) 800-5959
Customer Service: 1 (844) 234-2500

Business travel assistance: 1-888-983-0568


Email Contacts

[email protected]


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Catherine Powell
Head of Hosting
888 Brannan Street, 4th Floor
San Francisco, CA 94103.
[email protected]

Secondary Contact
Tara Bunch
Head of Global Operations
888 Brannan Street, 4th Floor
San Francisco, CA 94103.
[email protected]

[email protected]

Chief Executive
Brian Chesky
Co-founder, Head of Community, and CEO
888 Brannan Street, 4th Floor
San Francisco, CA 94103.
(415) 800-5959
[email protected]


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