Airbnb Customer Service Contacts

Airbnb is a lodging website based in San Francisco.

Responsiveness rating

4/5

Airbnb almost always responds to customer feedback or third parties. Executives do not try to hide from customers and welcome direct customer feedback, often getting directly involved in a resolution. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Airbnb

People love to complain about Airbnb. Remarkably, Airbnb responds to most of these complaints by fixing them (though not all of them). Airbnb problems fall into two general categories: Accounts that are banned without explanation and disputes between hosts and guests. We've seen an uptick in Airbnb bans lately and, unfortunately, Airbnb is being as tight-lipped as ever about the reasons.

How to solve a problem with Airbnb

Airbnb's executives read and respond to consumer complaints, which a big reason why it has a 4 out of 5 rating. Please follow the troubleshooting steps in our guide to a vacation rental before reaching out to the executives.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

888 Brannan Street, 4th Floor
San Francisco, CA 94103.
https://www.airbnb.com/

Phone Contacts

Main: (415) 800-5959
Customer Service: 1 (844) 234-2500

Business travel assistance: 1-888-983-0568

Email Contacts

[email protected]

Social Media Contacts

Facebook
Twitter

Executive Contacts

Primary Contact
Catherine Powell
Head of Hosting
888 Brannan Street, 4th Floor
San Francisco, CA 94103.
[email protected]

Secondary Contact
Tara Bunch
Head of Global Operations
888 Brannan Street, 4th Floor
San Francisco, CA 94103.
[email protected]

[email protected]

Chief Executive
Brian Chesky
Co-founder, Head of Community, and CEO
888 Brannan Street, 4th Floor
San Francisco, CA 94103.
(415) 800-5959
[email protected]