Airbnb is a lodging website based in San Francisco.
Responsiveness rating
What you need to know about Airbnb
People love to complain about Airbnb. Remarkably, Airbnb responds to most of these complaints by fixing them (though not all of them). Airbnb problems fall into two general categories: Accounts that are banned without explanation and disputes between hosts and guests.
How to solve a problem with Airbnb
Airbnb's executives read and respond to consumer complaints, which a big reason why it has a 4 out of 5 rating. Please follow the troubleshooting steps in our guide to a vacation rental before reaching out to the executives.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
888 Brannan Street, 4th Floor
San Francisco, CA 94103.
https://www.airbnb.com/
Phone Contacts
Main: (415) 800-5959
Customer Service: 1 (844) 234-2500
Business travel assistance: 1-888-983-0568
Email Contacts
Social Media Contacts
Executive Contacts
Primary Contact
Catherine Powell
Head of Hosting
888 Brannan Street, 4th Floor
San Francisco, CA 94103.
[email protected]
Tara Bunch
Head of Global Operations
888 Brannan Street, 4th Floor
San Francisco, CA 94103.
[email protected]
Chief Executive
Brian Chesky
Co-founder, Head of Community, and CEO
888 Brannan Street, 4th Floor
San Francisco, CA 94103.
(415) 800-5959
[email protected]
