PayPal Customer Service Contacts

PayPal is an American company operating a worldwide online payments system.

How to reach a person at PayPal

PayPal Responsiveness rating

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What you need to know about PayPal

PayPal transactions are often synonymous with scams. How scammy? Well, we almost got scammed by them. Recent PayPal issues include problems with its warranty, wrong items delivered and refusing to refund unauthorized payments. In a recent case a customer’s refund was lost during a PayPal to Chase transfer. The customer and our team worked hard, and PayPal promptly refunded the charge. In this case, PayPal Protection plan didn’t protect its customer. PayPal won’t return this customer’s money after she returned a product back to the store.

PayPal customer service response times

PayPal’s customer service response times can vary depending on the method of contact, most users complain that PayPal’s customer service is sometimes slow and not helpful. However, here’s a general idea of what to expect:

Phone supportResponse time: You can expect an initial response within a few minutes to an hour during business hours.
Phone number: Customer’s can contact PayPal at (888) 221-1161.
Availability: Phone support is available 6 a.m. to 6 p.m. Pacific time, Monday through Friday.  
Email supportResponse time: Email inquiries typically take 1 to 14 business days to receive a response, although it can sometimes be longer.
Email address: Customers can contact PayPal by login in and requesting on live chat to speak to PayPal through email.
Live chatResponse time: PayPal’s live chat support is operated by a chatbot, although you can request to speak to a live agent during business hours. You can expect an initial response within a few minutes to an hour during business hours.
Availability: Live chat is available 6 a.m. to 6 p.m. Pacific time, Monday through Friday.  
Social mediaResponse time: PayPal is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.

How to resolve a problem with PayPal

PayPal’s customer service functions are highly automated and arbitrary. Getting through to a real person may be difficult — or impossible. Read our guide to unauthorized charges on your PayPal account before getting started. The PayPal dispute system works most of the time, but when it doesn’t, you’ll need to follow the directions here for help.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

PayPal mailing address

2211 North First Street
San Jose, CA 95131

PayPal loyalty program

PayPal has a reward system where you earn points for using PayPal at certain stores or for specific purchases. You can redeem those points later for discounts, gift cards, or other rewards.

PayPal social media channels

X


PayPal executive customer service contacts

Primary Contact
Diego Scotti
General Manager, Consumer Group
2211 North First Street
San Jose, CA 95131
diego@paypal.com

Secondary Contact
Isabel Cruz
Chief People Officer
2211 North First Street
San Jose, CA 95131
isabel@paypal.com

Chief Executive
Alex Chriss
2211 North First Street
San Jose, CA 95131
achriss@paypal.com

Frequently asked questions about PayPal

How can I contact PayPal customer service?

Contact PayPal by phone at (888) 221-1161 or visit PayPal contact us page.

What is PayPal’s customer service email address?

PayPal does not provide a customer service email address.

How do I cancel my PayPal service?

Cancel a subscription or automatic payment associated with your PayPal account by logging into your PayPal account on the website, clicking on the gear box and then clicking on ‘manage automatic payments’.

How do I get a refund from PayPal?

To request a refund on PayPal, go to your Activity page, select the payment, and click “Issue a refund”—you can refund fully or partially within 180 days, though original seller fees aren’t returned. If you’re waiting on a refund, contact the seller or open a dispute in the Resolution Center.

How do I make changes to my PayPal account?

To view or update your personal information on PayPal, go to Settings, select Website Payments, and update your details under “My automatic payments.” If you need to change your account type, you can upgrade from personal to business or downgrade as needed through the Settings menu.

How do I file a complaint with PayPal customer service?

If you’re dissatisfied with PayPal, you can file a complaint either through the Complaints section on their website or by escalating a dispute in the Resolution Center.

PayPal customer service policies

What is included in PayPal's privacy policy?

PayPal’s privacy policy outlines its practices regarding the collection, use, sharing, and protection of your personal information. It emphasizes transparency, security, and user control over personal data, detailing how information is used to facilitate transactions, personalize experiences, and communicate with users.

What is PayPal credit options?

PayPal offers several credit options, including PayPal Credit, a reusable line of credit for online purchases with financing options like no interest if paid in full within 6 months on purchases over $149. There’s also the PayPal Cashback Mastercard, which provides 3% cash back on PayPal purchases and 1.5% on others, and the Buy Now, Pay Later options like “Pay in 4” or “Pay Monthly,” allowing installment payments. All options require approval, are subject to credit assessment, and may involve fees or interest, so it’s important to review the terms carefully.

How do I get a PayPal card?

You can apply for a PayPal card on its website.

Does PayPal have 'buy now, pay later' service?

Yes, you can apply for PayPal’s ‘buy now, pay later‘ service on its website.

What do you think of PayPal?

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Elliott Report
Average rating:  
 1 reviews
 by Brenda Smith

Look short story yesterday I loaded my Paypal debit card with $600 to pay my insurance and cable bill and Paypal was lurking and when I tried to pay both bills they declined Paypal declined my payments they laughing at me when in I Synchrony Bank because I just paid them on Aril 6 2025 $100.00 and $97.00 all on the April 6 2025 Paypal keep telling me this that the money was put back on my Paypal debit card that they cancel after stealing my so it's in the message chat as we speak I Strongly Strongly feel that Synchrony Bank was apart of this scam after she Paypal customer service who is all foreigners thought this was funny that my Attorney General Keith Ellison had sued them for the same thing they are doing to me right now they were lurking for vulnerable adults to steal there moneys and ect. I reached out to every Senator in Minnesota and Amy Klobuchard called me and asked me to sign a privacy act form and get it back to her in a fax because she is going to get down to the bottom of this is not okay because I am a vulnerable adult and a SAFE AT HOME participate. The owner must love getting sued because I am going for it with Attorney Keith Ellison. I also have had a heart attack behind all this I signed myself out the hospital because my insurance with Progressive and my cable with Comcast Xfinity

How to get professional help with your PayPal problem

If you need help with PayPal, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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