PayPal Holdings, Inc., is an American company operating a worldwide online payments system. PayPal is one of the world’s largest Internet payment companies. The company operates as an acquirer, performing payment processing for online vendors, auction sites and other commercial users, for which it charges a fee.

2211 North First Street
San Jose, CA 95131

Phone Contacts

Main: (408) 967-1000
Customer Service: (402) 935-2050
Toll Free: (888) 221-1161

Email Contacts

Customer Service Resources

Customer Support

Security and Protection

Paypal User Agreement

Social Media Contacts


Twitter account for help: 

Executive Contacts

Primary Contact
Shawn Farrell
Customer Solutions Group Leader
9999 N. 90th Street
Scottsdale, AZ 85258
(480) 862-7248


Secondary Contact
John Rainey
Chief Financial Officer and Executive Vice President Global Customer Operations
2211 North First Street
San Jose, CA 95131

Bill Ready
Executive Vice President and Chief Operating Officer
2211 North First Street
San Jose, CA 95131

Ready is responsible for ” AsPayPal’s Chief Operating Officer, he is responsible for the end-to-end customer experiences for PayPal’s consumer, merchant, Braintree, Venmo, Paydiant and Xoom businesses.”

Chief Executive
Dan Schulman
President and CEO
2211 North First Street
San Jose, CA 95131

Researched by John Galbraith and filed under , .
Last updated: April 17, 2018.

NOTE: As a service to our readers, we post the names, numbers and email addresses of executives responsible for customer service at major companies.

If you’re having a problem with a company, please consider using our proven strategies for a resolutionDo not simply write to the CEO. This could severely limit your ability to resolve your issue.

Can’t find a company? You can either send us a request for research help or use our proven research strategies to track down the information you need.

Do you have company contacts you’d like to share with us? Please use this form.

Bouncing emails or disconnected phone numbers? You can report inaccurate or out-of-date information here.

We rely on our volunteer researchers to find the information in this database. If you’d like to help, please send us a note.

Can’t fix a problem yourself? Contact our advocates through this form. We’re happy to assist.

DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by If you detect any omissions, misstatements or errors, please contact us immediately.