PayPal is an American company operating a worldwide online payments system.
PayPal Responsiveness rating
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What you need to know about PayPal
- PayPal’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with PayPal with our insider guide or through our executive contacts.
- PayPal’s customer service policies are standard. Here are our frequently asked questions about PayPal.
PayPal transactions are often synonymous with scams. How scammy? Well, we almost got scammed by them. Recent PayPal issues include problems with its warranty, wrong items delivered and refusing to refund unauthorized payments. In a recent case a customer’s refund was lost during a PayPal to Chase transfer. The customer and our team worked hard, and PayPal promptly refunded the charge. In this case, PayPal Protection plan didn’t protect its customer. PayPal won’t return this customer’s money after she returned a product back to the store.
PayPal customer service response times
PayPal’s customer service response times can vary depending on the method of contact, most users complain that PayPal’s customer service is sometimes slow and not helpful. However, here’s a general idea of what to expect:
| Phone support | Response time: You can expect an initial response within a few minutes to an hour during business hours. Phone number: Customer’s can contact PayPal at (888) 221-1161. Availability: Phone support is available 6 a.m. to 6 p.m. Pacific time, Monday through Friday. |
| Email support | Response time: Email inquiries typically take 1 to 14 business days to receive a response, although it can sometimes be longer. Email address: Customers can contact PayPal by login in and requesting on live chat to speak to PayPal through email. |
| Live chat | Response time: PayPal’s live chat support is operated by a chatbot, although you can request to speak to a live agent during business hours. You can expect an initial response within a few minutes to an hour during business hours. Availability: Live chat is available 6 a.m. to 6 p.m. Pacific time, Monday through Friday. |
| Social media | Response time: PayPal is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with PayPal
PayPal’s customer service functions are highly automated and arbitrary. Getting through to a real person may be difficult — or impossible. Read our guide to unauthorized charges on your PayPal account before getting started. The PayPal dispute system works most of the time, but when it doesn’t, you’ll need to follow the directions here for help.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.PayPal mailing address
2211 North First Street
San Jose, CA 95131
PayPal executive customer service contacts
Primary Contact
Diego Scotti
General Manager, Consumer Group
2211 North First Street
San Jose, CA 95131
diego@paypal.com
Secondary Contact
Isabel Cruz
Chief People Officer
2211 North First Street
San Jose, CA 95131
isabel@paypal.com
Chief Executive
Alex Chriss
2211 North First Street
San Jose, CA 95131
achriss@paypal.com
How can I contact PayPal customer service?
Contact PayPal by phone at (888) 221-1161 or visit PayPal contact us page.
What is PayPal’s customer service email address?
PayPal does not provide a customer service email address.
How do I cancel my PayPal service?
Cancel a subscription or automatic payment associated with your PayPal account by logging into your PayPal account on the website, clicking on the gear box and then clicking on ‘manage automatic payments’.
How do I get a refund from PayPal?
To request a refund on PayPal, go to your Activity page, select the payment, and click “Issue a refund”—you can refund fully or partially within 180 days, though original seller fees aren’t returned. If you’re waiting on a refund, contact the seller or open a dispute in the Resolution Center.
How do I make changes to my PayPal account?
To view or update your personal information on PayPal, go to Settings, select Website Payments, and update your details under “My automatic payments.” If you need to change your account type, you can upgrade from personal to business or downgrade as needed through the Settings menu.
How do I file a complaint with PayPal customer service?
If you’re dissatisfied with PayPal, you can file a complaint either through the Complaints section on their website or by escalating a dispute in the Resolution Center.
How to get professional help with your PayPal problem
If you need help with PayPal, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
