PayPal Customer Service Contacts

PayPal’s privacy policy describes how it collects and uses personal data — including name, contact details, device information, payment history, and location data — when you use its services. Data is used to process transactions, detect fraud, personalise your experience, and comply with legal and regulatory requirements. It may be shared with PayPal affiliates, financial institutions, and third-party service providers. You can manage your data rights and marketing preferences through your account settings. Residents of California and certain other states have additional rights to access, correct, or delete their personal data.

PayPal’s purchase protection covers eligible purchases when an item doesn’t arrive or significantly differs from the seller’s description. To open a dispute, go to your activity page, find the payment, and click “Report a problem.” Disputes must be opened within 180 days of the payment date. PayPal reviews the case and may issue a full refund including original shipping costs. Protection doesn’t cover digital goods, custom or made-to-order items, real estate, or motor vehicles. Chargebacks filed directly with your card issuer will close your PayPal case.

PayPal’s user agreement governs use of its payment platform by both buyers and sellers. Users must provide accurate information and keep account credentials secure. PayPal can limit, suspend, or close accounts that violate its policies or pose a fraud or security risk, sometimes without prior notice. Disputes between buyers and sellers are handled through the Resolution Center, with PayPal’s decision generally final. Class action waivers apply. PayPal may update the agreement at any time, and continued use of the service counts as acceptance of any changes.

Go to your activity page, find the relevant payment, and select “Report a problem.” Follow the prompts in the resolution center to open a dispute. You have 180 days from the payment date to file.

Log in at paypal.com and go to the gear icon to update your profile, payment methods, linked bank accounts, and security settings.

Log in, click the gear icon, go to “Payments,” then “Manage automatic payments.” Select the subscription you want to cancel and follow the prompts.

Visit PayPal’s buy now, pay later page to see Pay in 4 and Pay Monthly options for eligible purchases.

Visit the PayPal credit and card options page to see and apply for available card products.

Go to your account settings, scroll to “close your account,” and follow the prompts. PayPal requires your balance to be $0 and all pending transactions to be resolved before you can close the account.