Ruben Nieto is trying to fix his flight on Priceline. But the online travel agency won’t help him unless he pays a change fee. What can he do about this Priceline flight change?
Read more “What can I do about this Priceline flight change?”
The Travel Troubleshooter
A nationally syndicated Q&A column that solves travel problems.
A nationally syndicated Q&A column that solves travel problems.
The airline owes me a refund. What can I do?
What if an airline owes you a refund, but refuses to return your money? That’s the question Scott Cocking recently brought to the Elliott Advocacy team. Read more “The airline owes me a refund. What can I do?”
Why you should never report a credit card charge as fraudulent when it isn’t
Warning: Buyer’s remorse is never a valid reason to report a credit card charge as fraudulent. But that’s exactly what Philip Paul did when he came down with the post-purchase blues after he bought a vacation club membership. Now he wants to know if the Elliott Advocacy team can help unravel this mess. Read more “Why you should never report a credit card charge as fraudulent when it isn’t”
This is a dirty ski resort rental! I want a refund
Anna Weinstein wants a refund for a dirty ski resort rental that she rejected upon arrival. Can Vrbo, the site through which she booked the condo, help her — or does she need a consumer advocate? Read more “This is a dirty ski resort rental! I want a refund”
Why did United Airlines strand me in Frankfurt? I want a refund!
After a 40-hour flight delay from San Francisco, Sandra Gronenberg finds that United Airlines has left her stranded in Frankfurt without a connecting train ticket home as agreed. Now she wants a refund for the new tickets that this oversight forced her to buy.
Can I help untangle this mess? Read more “Why did United Airlines strand me in Frankfurt? I want a refund!”
Will Norwegian Air ever refund my Eurostar tickets?
When Norwegian Air Shuttle cancels Andrew Brown’s flight to London, it rebooks him to Paris. An airline representative suggests he take a train to his final destination and promises to refund the Eurostar tickets. But now the company changed course and won’t pay. Is he out of luck? Read more “Will Norwegian Air ever refund my Eurostar tickets?”
United Airlines called me a no-show, but I was on the flight!
Bernadine Fong has a strange story to tell. United Airlines called her a no-show for a flight to San Francisco that she flew. As a result, when she tried to fly back home, the airline informed a stunned Fong that it had canceled her ticket. What’s going on here? Read more “United Airlines called me a no-show, but I was on the flight!”
How did I end up banned from Airbnb?!
Anthony Klockenbrink is banned from Airbnb. But the company won’t tell him why, or how to get his account back. Now what? Read more “How did I end up banned from Airbnb?!”
I can’t travel. Can I get a refund from Vrbo?
Before Melissa Smith and her family can check into their vacation rental in Hawaii, she suffers multiple heart attacks. She says she can’t travel, but can she get a refund from Vrbo if she cancels?
If your hotel price drops by $1,000, this is how to get a refund
What happens if your hotel price drops after booking your room — by $1,000? That’s what Jackie Ng wants to know. She booked a hotel in Singapore that dramatically reduced its rates after Ng prepaid for her nonrefundable stay. She thought that the Hotels.Com best rate guarantee would protect her. But the online booking agent swiftly rejected her $1,000 price reduction refund request.
The surprising reason why might leave you as bewildered as Ng. Read more “If your hotel price drops by $1,000, this is how to get a refund”