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Elliott Report

Elliott Report

  • Home
  • Features
    • Advocacy
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    • On Travel
    • The Travel Troubleshooter
    • Ultimate Consumer Guides
  • Company Contacts
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The Travel Troubleshooter

The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.

The vacation rental Carol Wilson books for her group through Vacasa is infested with rats and insects. Vacasa offers to refund one night. Can they get all of their money back?

This Vacasa rental is a dump. Can I get my money back?

September 25, 2023 by Christopher Elliott

The vacation rental Carol Wilson books for her group through Vacasa is infested with rats and insects. Vacasa offers to refund one night. Can they get all of their money back?

Categories The Travel Troubleshooter
When Thomas Sennett and his family were involuntarily downgraded from first class to economy on their American Airlines flight, it sparked a complex refund journey involving multiple parties. With persistence, a solid paper trail, and some advocacy, the refund was finally secured, bringing the matter to a satisfactory close.

American Airlines downgraded us. Can I get the fare difference refunded?

September 18, 2023September 18, 2023 by Christopher Elliott

American Airlines downgrades Thomas Sennett and his family to economy class on their flights from Boston to Phoenix. Why isn’t it refunding the fare difference?

Categories The Travel Troubleshooter
When Michael Kivel had to cancel his car rental reservation with Avis due to an illness, he expected a prompt refund. However, the process turned out to be more complicated than anticipated. Despite initially cancelling his reservation online and subsequently receiving an email confirmation of a $1,016 refund, the money remained elusive.

Avis promised me a refund of $1,016 — so where is it?

September 11, 2023 by Christopher Elliott

What happened to Michael Kivel’s refund from Avis? The company promised him his money after he had to cancel his car rental reservation. Is the money lost?

Categories The Travel Troubleshooter
Double billed by Booking.com. Where's her refund?

Billed twice for my hotel room. Where’s my Booking.com refund?

September 6, 2023September 4, 2023 by Christopher Elliott

When Mary Anne Morgan stays at a boutique hotel, her online travel agency charges her twice. Can she get one of the payments back, or does Booking.com get to keep it?

Categories The Travel Troubleshooter
John Schwager had to cancel his Seabourn cruise due to health concerns and faced prolonged delays in receiving his insurance claim of $12,780 from Travel Insured International. After multiple follow-ups and advocacy intervention, he finally received his payment.

Travel Insured International owes me $12,780. Where’s the money?

September 6, 2023August 27, 2023 by Christopher Elliott

John Schwager has been waiting months for his travel insurance payment from Travel Insured International. What’s the holdup?

Categories The Travel Troubleshooter
Facing delays with Overseas Adventure Travel, the awaited insurance check remains elusive.

Where’s the $10,954 travel insurance check for my canceled Overseas Adventure Travel tour? 

August 20, 2023 by Christopher Elliott

Howard Gleckman’s wife breaks her ankle just before the couple is scheduled to embark on an Overseas Adventure Travel tour. But now their insurance check has been delayed five months. What’s going on?

Categories The Travel Troubleshooter
Noah's rental dilemma with Alamo unravels. An unpaid bill mystery, a communication breakdown, and a surprising resolution.

I might be on Alamo’s Do Not Rent list. Can you find out?

August 14, 2023 by Christopher Elliott

Noah Finkel thinks he might be on Alamo’s dreaded Do Not Rent list, but he can’t get a straight answer — or rent a car. How do you find out?

Categories The Travel Troubleshooter
Canceled flight, unreturned funds. Julie Schumer battled Princess Cruises over a $983 refund and triumphed with consumer advocacy help.

Why won’t Princess Cruises refund our canceled flight? They have my money.

August 29, 2023August 7, 2023 by Christopher Elliott

Julie Schumer’s return flight gets canceled during the Southwest Airlines meltdown in December. Southwest sends the money to her cruise line, but her cruise line won’t refund her. What’s going on?

Categories The Travel Troubleshooter
In the thrilling tale of Julie Brown's Costa Rica tour, Overseas Adventure Travel cancels her pretrip excursion, leaving her to face unexpected costs. A hidden truth emerges as she seeks answers and battles for fairness, uncovering surprising twists along the way. Will justice prevail, or will she be left to bear the burden alone? Find out in this captivating journey of travel, challenges, and resilience.

Should Overseas Adventure Travel cover my airfare for a canceled pretrip excursion?

August 20, 2023July 31, 2023 by Christopher Elliott

Overseas Adventure Travel cancels Julie Brown’s pretrip excursion on her Costa Rica tour. But who will pay for her new airline ticket? The company says she’s responsible, but is she?

Categories The Travel Troubleshooter
When Candace Welch returns her rental to Budget in Sioux Falls, S.D., the company bills her $2,133 for hail damage. Just one problem -- there was no hailstorm.

Budget says we drove through a hailstorm. Now it wants me to pay $2,133 

July 24, 2023 by Christopher Elliott

When Candace Welch returns her rental to Budget in Sioux Falls, S.D., the company bills her $2,133 for hail damage. Just one problem — there was no hailstorm.

Categories The Travel Troubleshooter
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