This Vacasa rental is a dump. Can I get my money back?
The vacation rental Carol Wilson books for her group through Vacasa is infested with rats and insects. Vacasa offers to refund one night. Can they get all of their money back?
The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
American Airlines downgraded us. Can I get the fare difference refunded?
American Airlines downgrades Thomas Sennett and his family to economy class on their flights from Boston to Phoenix. Why isn’t it refunding the fare difference?
Avis promised me a refund of $1,016 — so where is it?
What happened to Michael Kivel’s refund from Avis? The company promised him his money after he had to cancel his car rental reservation. Is the money lost?
Billed twice for my hotel room. Where’s my Booking.com refund?
When Mary Anne Morgan stays at a boutique hotel, her online travel agency charges her twice. Can she get one of the payments back, or does Booking.com get to keep it?
Travel Insured International owes me $12,780. Where’s the money?
John Schwager has been waiting months for his travel insurance payment from Travel Insured International. What’s the holdup?
Where’s the $10,954 travel insurance check for my canceled Overseas Adventure Travel tour?
Howard Gleckman’s wife breaks her ankle just before the couple is scheduled to embark on an Overseas Adventure Travel tour. But now their insurance check has been delayed five months. What’s going on?
I might be on Alamo’s Do Not Rent list. Can you find out?
Noah Finkel thinks he might be on Alamo’s dreaded Do Not Rent list, but he can’t get a straight answer — or rent a car. How do you find out?
Why won’t Princess Cruises refund our canceled flight? They have my money.
Julie Schumer’s return flight gets canceled during the Southwest Airlines meltdown in December. Southwest sends the money to her cruise line, but her cruise line won’t refund her. What’s going on?
Should Overseas Adventure Travel cover my airfare for a canceled pretrip excursion?
Overseas Adventure Travel cancels Julie Brown’s pretrip excursion on her Costa Rica tour. But who will pay for her new airline ticket? The company says she’s responsible, but is she?
Budget says we drove through a hailstorm. Now it wants me to pay $2,133
When Candace Welch returns her rental to Budget in Sioux Falls, S.D., the company bills her $2,133 for hail damage. Just one problem — there was no hailstorm.