After the COVID-19 outbreak, Noemi Freeman has to cancel her trip to Greece. Does this mean she can’t get a refund for the $592 she paid for her nonrefundable hotel? Read more “How can I get a refund for this nonrefundable hotel during the pandemic?”
The Travel Troubleshooter
A nationally syndicated Q&A column that solves travel problems.
A nationally syndicated Q&A column that solves travel problems.
Where is the 125 percent cruise credit Royal Caribbean promised me?
When Royal Caribbean cancels Rich Kanuchok’s voyage to New England and Canada, it promises him a 125 percent cruise credit. But when the voucher arrives, it’s clear that the cruise line’s math is way off. Now Kanuchok just wants a full refund instead. Is that allowed? Read more “Where is the 125 percent cruise credit Royal Caribbean promised me?”
Will I ever see my refund from Pacific Holidays?
After the coronavirus forced Pacific Holidays to cancel Helene Rosenthal’s tour last March she agreed to postpone her journey. But months later, her circumstances changed and Pacific Holidays promised to give Rosenthal a refund.
Or did it? Read more “Will I ever see my refund from Pacific Holidays?”
What can I do about this Priceline flight change?
Ruben Nieto is trying to fix his flight on Priceline. But the online travel agency won’t help him unless he pays a change fee. What can he do about this Priceline flight change?
Read more “What can I do about this Priceline flight change?”
The airline owes me a refund. What can I do?
What if an airline owes you a refund, but refuses to return your money? That’s the question Scott Cocking recently brought to the Elliott Advocacy team. Read more “The airline owes me a refund. What can I do?”
Why you should never report a credit card charge as fraudulent when it isn’t
Warning: Buyer’s remorse is never a valid reason to report a credit card charge as fraudulent. But that’s exactly what Philip Paul did when he came down with the post-purchase blues after he bought a vacation club membership. Now he wants to know if the Elliott Advocacy team can help unravel this mess. Read more “Why you should never report a credit card charge as fraudulent when it isn’t”
This is a dirty ski resort rental! I want a refund
Anna Weinstein wants a refund for a dirty ski resort rental that she rejected upon arrival. Can Vrbo, the site through which she booked the condo, help her — or does she need a consumer advocate? Read more “This is a dirty ski resort rental! I want a refund”
Why did United Airlines strand me in Frankfurt? I want a refund!
After a 40-hour flight delay from San Francisco, Sandra Gronenberg finds that United Airlines has left her stranded in Frankfurt without a connecting train ticket home as agreed. Now she wants a refund for the new tickets that this oversight forced her to buy.
Can I help untangle this mess? Read more “Why did United Airlines strand me in Frankfurt? I want a refund!”
Will Norwegian Air ever refund my Eurostar tickets?
When Norwegian Air Shuttle cancels Andrew Brown’s flight to London, it rebooks him to Paris. An airline representative suggests he take a train to his final destination and promises to refund the Eurostar tickets. But now the company changed course and won’t pay. Is he out of luck? Read more “Will Norwegian Air ever refund my Eurostar tickets?”
United Airlines called me a no-show, but I was on the flight!
Bernadine Fong has a strange story to tell. United Airlines called her a no-show for a flight to San Francisco that she flew. As a result, when she tried to fly back home, the airline informed a stunned Fong that it had canceled her ticket. What’s going on here? Read more “United Airlines called me a no-show, but I was on the flight!”