Maureen DiNafo canceled her vacation to Italy during the pandemic. Since then, she’s been trying to get a refund for her prepaid shuttle — without getting scammed. But is that a valid concern?
I have a problem with Civitavecchia Shuttle, a ground transportation company in Italy. We decided to cancel our vacation in Rome last September and tried to get a refund for our shuttle reservations from Civitavecchia to Rome.
I paid for all three reservations with my Visa credit card. But when I contacted Civitavecchia Shuttle, a representative told me that they were trying to refund the money to my PayPal account.
I never used PayPal to make the shuttle reservation. I never canceled any payments in PayPal, or even know how to use it. I think I should be refunded to my original payment method unless for some reason they can’t reimburse after this long of a time-lapse. Could you help me get my money back? — Maureen DiNafo, Delray Beach, Fla.