When Benjamin Eckstein’s JetBlue airline tickets disappeared, he didn’t know what to do. Should he call his online travel agent? Buy new tickets at the airport? Drive instead?
But it’s a 3,127-mile road trip from Boston to San Jose. That would have taken almost 50 hours nonstop. No, motoring cross-country with a wife and two young kids wasn’t what Eckstein had in mind.
Instead, he bought a new ticket to San Francisco on United Airlines the next day and tried to sort things out with his airline and travel agency.