Before Melissa Smith and her family can check into their vacation rental in Hawaii, she suffers multiple heart attacks. She says she can’t travel, but can she get a refund from Vrbo if she cancels?
What happens if your hotel price drops after booking your room — by $1,000? That’s what Jackie Ng wants to know. She booked a hotel in Singapore that dramatically reduced its rates after Ng prepaid for her nonrefundable stay. She thought that the Hotels.Com best rate guarantee would protect her. But the online booking agent swiftly rejected her $1,000 price reduction refund request.
The surprising reason why might leave you as bewildered as Ng. “If your hotel price drops by $1,000, this is how to get a refund”
After Asiana Airlines drops a leg of Alyssa Jean Esteba’s flight from Toronto to Manila, she wants her money returned. But Expedia can’t seem to help. Can this advocate help find her Asiana Airlines refund? “Can you find my missing Asiana Airlines refund?”
Atif Shabbirdin’s wife is denied boarding on EasyJet because a representative incorrectly believes she doesn’t have the right visa to fly from Spain to England. Even after the airline promises a refund of her airfare and out-of-pocket expenses, EasyJet leaves her waiting. What’s going on? “Why was she denied boarding on EasyJet?”
After Viator canceled Char Fischer’s walking tour without notice, the company refuses to answer her calls — or issue a refund. What gives? “Viator canceled the tour. I want my money back”
After Carol McLaughlin cancels her stay at a hotel in Segovia, Spain, she’s sure Expedia will refund her money. But when the hotel claims it never received her cancellation request, who will Expedia believe? “I canceled my hotel room. Why did Expedia deny the refund?”
Before her recent cruise, Elizabeth Maglione stayed just one night at the Courtyard Marriott Miami Downtown/Brickell. Later she realized the hotel charged her gift card for two nights and she asked for a refund. Now the hotel wants to issue a future travel credit. “I only stayed at the Marriott one night before my cruise!”
Benedict Valenti’s wife’s luggage is lost — and then found — by Iberia Airlines. In the interim, she buys $495 worth of clothing and toiletries. Why is the airline balking at reimbursing her? “If you want Iberia to pay for your lost luggage, this is what to do”
When Alitalia loses Jeffrey Reed’s luggage, it promises to pay him $1,579. But four months later, he’s still waiting. “Alitalia lost my luggage. So where is the $ 1,579 it promised me?”
After Vivian Pisano experiences a 10-hour Greyhound delay, the motorcoach operator leaves her waiting for a refund. It’s been weeks since her bus trip to nowhere. Maybe it’s time to call a consumer advocate. “This Greyhound delay left her stranded and she wants a refund”