Before Melissa Smith and her family can check into their vacation rental in Hawaii, she suffers multiple heart attacks. She says she can’t travel, but can she get a refund from Vrbo if she cancels?
The Travel Troubleshooter
A nationally syndicated Q&A column that solves travel problems.
A nationally syndicated Q&A column that solves travel problems.
If your hotel price drops by $1,000, this is how to get a refund
What happens if your hotel price drops after booking your room — by $1,000? That’s what Jackie Ng wants to know. She booked a hotel in Singapore that dramatically reduced its rates after Ng prepaid for her nonrefundable stay. She thought that the Hotels.Com best rate guarantee would protect her. But the online booking agent swiftly rejected her $1,000 price reduction refund request.
The surprising reason why might leave you as bewildered as Ng. Read more “If your hotel price drops by $1,000, this is how to get a refund”
Can you find my missing Asiana Airlines refund?
After Asiana Airlines drops a leg of Alyssa Jean Esteba’s flight from Toronto to Manila, she wants her money returned. But Expedia can’t seem to help. Can this advocate help find her Asiana Airlines refund? Read more “Can you find my missing Asiana Airlines refund?”
Why was she denied boarding on EasyJet?
Atif Shabbirdin’s wife is denied boarding on EasyJet because a representative incorrectly believes she doesn’t have the right visa to fly from Spain to England. Even after the airline promises a refund of her airfare and out-of-pocket expenses, EasyJet leaves her waiting. What’s going on? Read more “Why was she denied boarding on EasyJet?”
Viator canceled the tour. I want my money back
After Viator canceled Char Fischer’s walking tour without notice, the company refuses to answer her calls — or issue a refund. What gives? Read more “Viator canceled the tour. I want my money back”
I canceled my hotel room. Why did Expedia deny the refund?
After Carol McLaughlin cancels her stay at a hotel in Segovia, Spain, she’s sure Expedia will refund her money. But when the hotel claims it never received her cancellation request, who will Expedia believe? Read more “I canceled my hotel room. Why did Expedia deny the refund?”
I only stayed at the Marriott one night before my cruise!
Before her recent cruise, Elizabeth Maglione stayed just one night at the Courtyard Marriott Miami Downtown/Brickell. Later she realized the hotel charged her gift card for two nights and she asked for a refund. Now the hotel wants to issue a future travel credit. Read more “I only stayed at the Marriott one night before my cruise!”
If you want Iberia to pay for your lost luggage, this is what to do
Benedict Valenti’s wife’s luggage is lost — and then found — by Iberia Airlines. In the interim, she buys $495 worth of clothing and toiletries. Why is the airline balking at reimbursing her? Read more “If you want Iberia to pay for your lost luggage, this is what to do”
Alitalia lost my luggage. So where is the $ 1,579 it promised me?
When Alitalia loses Jeffrey Reed’s luggage, it promises to pay him $1,579. But four months later, he’s still waiting. Read more “Alitalia lost my luggage. So where is the $ 1,579 it promised me?”
This Greyhound delay left her stranded and she wants a refund
After Vivian Pisano experiences a 10-hour Greyhound delay, the motorcoach operator leaves her waiting for a refund. It’s been weeks since her bus trip to nowhere. Maybe it’s time to call a consumer advocate. Read more “This Greyhound delay left her stranded and she wants a refund”