American Airlines refund policy: How to get your money back after a flight schedule change
American Airlines changes Erica Remer’s flight without telling her. Now she’s trying to get a refund for the original ticket. Why won’t the airline help her?
The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
How to dispute a $1,357 charge from National and get your money back
Glenn Roberts gets a surprise bill for $1,357 two months after he returns his car to National. What is it for — and why can’t he get the car rental company to refund it?
RVshare is keeping my deposit! Can you make them return it?
Why is RVshare holding Aaron Olbrich’s $1,500 deposit after he returns his rental van? And can he ever get his money back?
ITA ticket mistake: They canceled my grandson’s ticket!
When Jose Portela tries to cancel one of his airline tickets on ITA, the carrier cancels the wrong one. Now he has to pay more for a new ticket. Shouldn’t the airline cover his loss?
Locked out of my rental in Italy. Why won’t Booking.com help me?
Tom Mason gets locked out of his vacation rental in Italy. Why is Booking.com ignoring his requests for help?
Virgin Atlantic canceled my flight. Why won’t they refund my Chase points?
After Virgin Atlantic cancels Peter Ross’s flight from Washington to London, he asks for his Chase points back. Why isn’t he getting them?
Help! American Airlines charged me $80 for my “free” checked bag
David Ponzevic must pay $80 to check his bags on an American Airlines flight — even though his bags are supposed to be “free.” Can he get a refund?
There’s another guest in our vacation rental! Can we get a refund, please?
Someone is already occupying Elizabeth Kimpel’s Vrbo vacation rental. Why won’t the company refund her stay?
I paid extra to change my flight on Norwegian Airlines — can I get my money back?
Tom Scruggs pays Norwegian Airlines a $79 change fee to get on an earlier flight. But then the airline rebooks him on a later flight. Can he get a refund?
Lufthansa screwed up my flights to India. Do I deserve compensation?
Emily Weir wants compensation from Lufthansa after her flights from New York to Delhi are delayed and rerouted. But Lufthansa won’t pay her a dime. What’s going on?