I lost 80,000 Marriott Bonvoy points. Can you get them back?
Celeste Rubanick loses 80,000 Marriott Bonvoy points when she books a hotel in Scotland. Why won’t the company restore the points?
The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
These Britrail England Flexi Passes are taking forever to refund. What should I do?
Katherine Spokes has been waiting almost two years for a refund on her Britrail England Flexi Passes. Why won’t her travel agency process her refund?
Vrbo offered a refund after my husband lost his job. Where is it?
When Betsy Bair’s husband loses his job, they cancel their Vrbo rental. Are they going to lose all their money even though Vrbo offered them a refund?
Sears couldn’t deliver my appliances. Now it won’t refund my $3,606
After Jamie Reynolds cancels her appliance orders from Sears, a representative promises her a prompt refund. But three months later, she’s still waiting. What can she do to get her money back?
She lost her engagement ring in a rental car. But what’s this $452 bill?
Carmen Santos thinks she lost her engagement ring in an Enterprise rental. The company looks for the ring and then sends her a $452 bill. Can it do that?
Where’s my airline ticket refund from GotoGate? It’s been eight months
When SriLankan Airlines cancels the flights for Joseph Obiora Ezezue’s wife and son, he requests a refund. But the airline refers him to his online agency, GotoGate. And it doesn’t help him. Who is responsible for getting his money back?
Lyft charged me $80 for damage to a car. But it wasn’t me!
Lyft surprises So Do with an $80 charge after a recent ride. The driver claims she damaged the car. But she says it wasn’t her. How does she prove her innocence?
