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Elliott Report

Elliott Report

  • Home
  • Features
    • Advocacy
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    • Problem Solved
    • On Travel
    • Safe Travels
    • The Travel Troubleshooter
    • Red List/Green List
    • Ultimate Consumer Guides
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    • Christopher Elliott’s books
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The Travel Troubleshooter

The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.

American Airlines changes Erica Remer's flight without telling her. Now she's trying to get a refund for the original ticket. Why won't the airline help her?

American Airlines refund policy: How to get your money back after a flight schedule change

May 29, 2025April 30, 2025 by Christopher Elliott

American Airlines changes Erica Remer’s flight without telling her. Now she’s trying to get a refund for the original ticket. Why won’t the airline help her?

Categories The Travel Troubleshooter
Glenn Roberts gets a surprise bill for $1,357 two months after he returns his car to National. What is it for -- and why can't he get the car rental company to refund it?

How to dispute a $1,357 charge from National and get your money back

April 26, 2025April 23, 2025 by Christopher Elliott

Glenn Roberts gets a surprise bill for $1,357 two months after he returns his car to National. What is it for — and why can’t he get the car rental company to refund it?

Categories The Travel Troubleshooter
Why is RVshare holding Aaron Olbrich's $1,500 deposit after he returns his rental van? And can he ever get his money back?

RVshare is keeping my deposit! Can you make them return it?

April 26, 2025April 16, 2025 by Christopher Elliott

Why is RVshare holding Aaron Olbrich’s $1,500 deposit after he returns his rental van? And can he ever get his money back?

Categories The Travel Troubleshooter
When Jose Portela tries to cancel one of his airline tickets on ITA, the carrier cancels the wrong one. Now he has to pay more for a new ticket. Shouldn't the airline cover his loss?

ITA ticket mistake: They canceled my grandson’s ticket!

April 26, 2025April 2, 2025 by Christopher Elliott

When Jose Portela tries to cancel one of his airline tickets on ITA, the carrier cancels the wrong one. Now he has to pay more for a new ticket. Shouldn’t the airline cover his loss?

Categories The Travel Troubleshooter
Tom Mason gets locked out of his vacation rental in Italy. Why is Booking.com ignoring his requests for help?

Locked out of my rental in Italy. Why won’t Booking.com help me?

April 26, 2025March 26, 2025 by Christopher Elliott

Tom Mason gets locked out of his vacation rental in Italy. Why is Booking.com ignoring his requests for help?

Categories The Travel Troubleshooter
After Virgin Atlantic cancels Peter Ross's flight from Washington to London, he asks for his Chase points back. Why isn't he getting them?

Virgin Atlantic canceled my flight. Why won’t they refund my Chase points?

March 25, 2025March 12, 2025 by Christopher Elliott

After Virgin Atlantic cancels Peter Ross’s flight from Washington to London, he asks for his Chase points back. Why isn’t he getting them?

Categories The Travel Troubleshooter
David Ponzevic must pay $80 to check his bags on an American Airlines flight -- even though his bags are supposed to be "free." Can he get a refund?

Help! American Airlines charged me $80 for my “free” checked bag

May 1, 2025March 5, 2025 by Christopher Elliott

David Ponzevic must pay $80 to check his bags on an American Airlines flight — even though his bags are supposed to be “free.” Can he get a refund?

Categories The Travel Troubleshooter
Someone is already occupying Elizabeth Kimpel's Vrbo vacation rental. Why won't the company refund her stay?

There’s another guest in our vacation rental! Can we get a refund, please?

March 11, 2025February 26, 2025 by Christopher Elliott

Someone is already occupying Elizabeth Kimpel’s Vrbo vacation rental. Why won’t the company refund her stay?

Categories The Travel Troubleshooter
Tom Scruggs pays Norwegian Airlines a $79 change fee to get on an earlier flight. But then the airline rebooks him on a later flight. Can he get a refund?

I paid extra to change my flight on Norwegian Airlines — can I get my money back?

March 2, 2025February 19, 2025 by Christopher Elliott

Tom Scruggs pays Norwegian Airlines a $79 change fee to get on an earlier flight. But then the airline rebooks him on a later flight. Can he get a refund?

Categories The Travel Troubleshooter
Emily Weir wants compensation from Lufthansa after her flights from New York to Delhi are delayed and rerouted. But Lufthansa won't pay her a dime. What's going on?

Lufthansa screwed up my flights to India. Do I deserve compensation?

May 28, 2025February 12, 2025 by Christopher Elliott

Emily Weir wants compensation from Lufthansa after her flights from New York to Delhi are delayed and rerouted. But Lufthansa won’t pay her a dime. What’s going on?

Categories The Travel Troubleshooter
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