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Elliott Report

Elliott Report

  • Home
  • Features
    • Advocacy
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    • On Travel
    • The Travel Troubleshooter
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Problem Solved

Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.

Leslie Luke's quest for a refund on her undelivered dress order highlights challenges in credit card disputes, but a consumer advocate helps resolve the issue with Citibank.

I never received my dresses. Why won’t Citibank refund my money?

September 27, 2023September 27, 2023 by Christopher Elliott

Leslie Luke orders dresses from an online store, but he never receives them. Why won’t his credit card help him get a refund?

Categories Problem Solved
Joe King's experience with the Samsung ADT Home Security Starter Kit led to a challenging quest for a refund. Only with unwavering advocacy and assistance was a rightful resolution achieved.

Can I get my money back for this Samsung ADT starter security kit?

September 20, 2023September 20, 2023 by Christopher Elliott

Samsung offers Joe King a refund for his home security starter kit, but then refuses to pay him. Can it do that?

Categories Problem Solved
Laura Lowry purchased a Sollevare wine cooler from Lowe's expecting a reversible door, only to face constant issues and replacements that didn't solve the problem. Caught in a back-and-forth between the manufacturer and retailer, she found herself stuck with two faulty units. After reaching out for assistance and multiple interventions, an appeal to the California Attorney General’s Office finally led Sollevare to issue a full refund. Laura's experience serves as a cautionary tale for consumers to verify product reviews and know their rights.

Hey Lowe’s, my Sollevare wine cooler doesn’t work! Can I get a refund?

September 12, 2023 by Christopher Elliott

Laura Lowry’s Sollevare wine cooler doesn’t work, and neither does the replacement. Who does she talk to about a refund?

Categories Problem Solved
Jane Tabachnick's frustrating experience with a non-working refurbished computer purchased from TigerDirect and Blair Technology showcases the challenges of dealing with responsibility disputes. Despite encountering multiple non-functional replacements, obtaining a refund became a deadlock between the companies. With external intervention, the issue was resolved, leading to a refund for the $213 purchase.

My refurbished computer from TigerDirect doesn’t work. Can I get my money back?

September 6, 2023September 6, 2023 by Christopher Elliott

Jane Tabachnick orders a refurbished computer from TigerDirect. It doesn’t work, and she asks for a refund. Why can’t she get her money back?

Categories Problem Solved
Angela Hoo had a harrowing experience after her Amazon gift card was stolen. Even after several attempts to rectify the situation with Amazon customer service, the problem only escalated. This piece details Angela's journey to reclaim her lost money and provides tips on how to handle similar situations.

I want my stolen $200 gift card back from Amazon. Can you help me?

August 30, 2023 by Christopher Elliott

Angela Hoo orders a $200 gift card from Amazon, but it’s stolen from her doorstep. Amazon offers a refund, but then it refunds the wrong card. How can she fix this?

Categories Problem Solved
Elly Kinsella got strong-armed into a $740 medical bill by Quest Diagnostics she didn't owe. Read how advocacy helped her get a refund.

Quest has sent my bill to collections — but I don’t owe anything!

August 22, 2023August 17, 2023 by Christopher Elliott

After getting strong-armed into paying a medical bill she doesn’t owe, Elly Kinsella tries to get a refund from her physician’s office. Can she get her $740 back?

Categories Problem Solved
After Jack Price's Google Pixel 6 return was lost by UPS, Amazon initially provided no resolution. Following intervention, Amazon admitted the loss, issuing a $518 refund for the phone.

Help! Amazon lost my Pixel phone and now it won’t refund me

August 16, 2023 by Christopher Elliott

When Jack Price tries to return his Google Pixel 6 phone to Amazon through UPS, the phone gets lost. Will he ever get his $518 back?

Categories Problem Solved
Engine failure after Jiffy Lube's oil change led Ian Culhane to a complex claim battle. Thorough documentation won the day.

Why won’t Jiffy Lube pay for my engine repair? Isn’t it responsible?

August 9, 2023 by Christopher Elliott

After getting an oil change at Jiffy Lube, the engine on Ian Culhane’s Subaru stops working. The likely culprit is a botched oil change, he says. Why won’t Jiffy repair his car? 

Categories Problem Solved
When Susan Lennon's iPhone was stolen in the mail, she was assured her AppleCare coverage would be transferred to her new phone. However, she later received a notice urging her to purchase AppleCare for her replacement device. Despite being a loyal Apple customer, Susan struggled to get this issue resolved. This story raises important questions about Apple's customer service and the efficacy of its AppleCare policies.

Help! Apple wants to charge me again for AppleCare coverage

August 2, 2023 by Christopher Elliott

Susan Lennon’s iPhone gets stolen in the mail, but Apple assures her she can use her AppleCare coverage on its replacement. So why is it asking her to sign up again for AppleCare? 

Categories Problem Solved
When Russ Higgins and his family try to use CLEAR, a security screening service, to verify their identities at the airport, they find a long line and almost miss their flight. What does CLEAR owe them?

CLEAR almost made us miss our flight. I want an apology!

September 9, 2023July 26, 2023 by Christopher Elliott

When Russ Higgins and his family try to use CLEAR, a security screening service, to verify their identities at the airport, they find a long line and almost miss their flight. What does CLEAR owe them?

Categories Problem Solved
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