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Elliott Report

Elliott Report

  • Home
  • Features
    • Advocacy
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    • Problem Solved
    • On Travel
    • Safe Travels
    • The Travel Troubleshooter
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Problem Solved

Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.

Customer's new Electrolux refrigerator from Costco stopped working, and repairs are delayed. Learn how to leverage warranties and Costco's guarantee for resolution.

This Electrolux refrigerator I bought from Costco doesn’t work. Can I get one that works?

July 6, 2025July 4, 2025 by Christopher Elliott

David Hauser’s Electrolux refrigerator, purchased from Costco, stops working. Despite being under warranty, no one can seem to fix it. Is there a way to get a working appliance?

Categories Problem Solved
ouple cancels Mexican rental, promised refund delayed for months. Learn about cancellation policies and how to pursue overdue refunds. rental refund

Where’s the refund for our Mexican vacation rental? I’ve been waiting for months!

June 30, 2025June 27, 2025 by Christopher Elliott

After Betsy Webster cancels her stay at an apartment in Puerto Morelos, Mexico, she’s offered a partial refund. But the money never came. What should she do?

Categories Problem Solved
Amex refuses $350 credit to loyal customer for being $3.47 under spending requirement. Learn how to negotiate credit card bonus issues for a fair resolution.

Amex denied me a credit because I was $3.47 short. Why can’t it have a heart?

June 24, 2025June 20, 2025 by Christopher Elliott

Cole Juchems thinks he’s earned a $350 credit from American Express after meeting the spending requirement on his platinum card. But Amex says he’s $3.47 short and refuses to give him the credit. Is he out of luck?

Categories Problem Solved
Customer pays for Best Buy's Total Tech Support, but they fail to fix computer issues, leaving it unusable. Learn how to document and escalate tech support problems for resolution.

I don’t have a working computer. Why won’t Best Buy help me?

June 16, 2025June 13, 2025 by Christopher Elliott

When her HP desktop computer stops working, Janet Fried contacts Best Buy for help. But her Total Tech Support contract turns out to not be as comprehensive as she thought. Can she get her computer repaired?

Categories Problem Solved
Hockey fan buys "glass seats" on StubHub, receives tickets for a nonexistent row. Despite video proof, StubHub initially refuses refund. Learn how to escalate and resolve misleading ticket purchases.

Ticket trouble: Did StubHub score an “own goal” on this purchase?

June 9, 2025June 6, 2025 by Christopher Elliott

Eli Klein snags the perfect seats to watch his favorite hockey team, the Washington Capitals, take on the Columbus Blue Jackets. But his excitement turns to frustration when he discovers the seats do not exist.

Categories Problem Solved
Vanessa Wilkins purchased a ticket for a Remi Wolf concert, excited to see Rachel Chinouriri as the opening act. However, after discovering that Chinouriri had dropped out before her purchase, she sought a seatgeek refund. Learn how she navigated the process and ultimately secured her refund.

Should SeatGeek refund my tickets after Rachel Chinouriri dropped out of the show?

June 1, 2025May 30, 2025 by Christopher Elliott

Vanessa Wilkins buys a concert ticket through SeatGeek, but when the artist she wants to see drops out, can she get her money back?

Categories Problem Solved
Benjamin Marmer, a college student, faced a frustrating situation when his new Dell laptop was marked as delivered by FedEx, but he never received it. Caught in a loop between Dell and FedEx, he sought help. Discover how he ultimately secured a replacement for his lost laptop.

Is this Dell lost laptop a lost cause?

May 24, 2025May 23, 2025 by Christopher Elliott

Benjamin Marmer orders a new computer from Dell. But it never arrives, even though Dell ships it via FedEx. Is his computer a lost cause?

Categories Problem Solved
Scott Rosenblatt canceled an Uber Eats order within 30 seconds but was slapped with a cancellation fee—even though the restaurant hadn’t started preparing his food. After Uber refused a refund, he disputed the charge with his credit card company… and won. Uber retaliated by blocking his account indefinitely. Consumer advocate Christopher Elliott stepped in, exposing Uber’s harsh policy of banning users who win chargebacks. Following advocacy, Uber quietly reinstated Scott’s account but ignored questions about its flawed system. A stark warning: Disputing charges with gig platforms can backfire, leaving customers locked out of essential services.

Banned by Uber after I won my credit card dispute — can you help?

May 17, 2025May 16, 2025 by Christopher Elliott

Scott Rosenblatt canceled his Uber Eats order but still had to pay for it. Now Uber is blocking his account. Can he get them to drop the charges and unfreeze his account?

Categories Problem Solved
Shira Newman encountered a frustrating situation when she was charged three times for a single ticket to a Ms. Pat show. Despite the event organizer agreeing to refund the duplicates, Eventbrite's fees remained a hurdle. After escalating her complaint, she ultimately received a full refund, including the fees.

Ms. Pat fan faces an Eventbrite fee fiasco. Can she get a refund?

May 10, 2025May 9, 2025 by Christopher Elliott

Shira Newman buys one ticket to a Ms. Pat show but ends up with three. Why can’t she get a full refund for the two unwanted tickets? And why isn’t Eventbrite helping her?

Categories Problem Solved
When Jaime Oviedo damages her T-Mobile phone, the company promises her insurance will cover the repair. But now her insurance company, Assurant, refuses to help. Is there a way to get this straightened out?

Why won’t Assurant pay my cell phone damage claim?

May 3, 2025May 2, 2025 by Christopher Elliott

When Jaime Oviedo damages her T-Mobile phone, the company promises her insurance will cover the repair. But now her insurance company, Assurant, refuses to help. Is there a way to get this straightened out?

Categories Problem Solved
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