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Elliott Report

Elliott Report

  • Home
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Problem Solved

Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.

Hey, what happened to my KFC mobile order?

Help! KFC sent my mobile order to the wrong store

December 6, 2023December 6, 2023 by Christopher Elliott

Jonathan Sklar orders a meal from KFC through the fast-food restaurant’s mobile app. He says the order went to the wrong store. Can he get a refund?

Categories Problem Solved
Michael Trimble's Audious hearing aid doesn't work, so he returns it. The company will not return his money. What's going on?

I returned my Audious hearing aids, but the company never returned my money

December 5, 2023November 30, 2023 by Christopher Elliott

Michael Trimble’s hearing aid from Audious doesn’t work, so he returns it. The company won’t refund his money. What’s going on?

Categories Problem Solved
Susan Lennon's experience with Apple's iPhone replacement and AppleCare raises questions about the policy's effectiveness.Susan Lennon's experience with Apple's iPhone replacement and AppleCare raises questions about the policy's effectiveness.

Help! Apple wants to charge me again for AppleCare coverage

December 11, 2023November 29, 2023 by Christopher Elliott

Susan Lennon’s experience with Apple’s iPhone replacement and AppleCare raises questions about the policy’s effectiveness.

Categories Problem Solved
Hit by an ADT early cancellation fee.

ADT wants to charge me $2,089 for early termination. Is that fair?

December 5, 2023November 24, 2023 by Christopher Elliott

Sue Canavan is moving into a senior living facility. But before she does, ADT wants $2,089 from her for an early termination. Is that fair?

Categories Problem Solved
La-Z-Boy delivery problems.

La-Z-Boy furniture delivery delay: How do I get my recliners now?

December 11, 2023November 15, 2023 by Christopher Elliott

La-Z-Boy has delayed Claire Engkvist’s furniture by more than a year. What does she have to do to get it?

Categories Problem Solved
Recalled CPAP machine.

Philips recalled my husband’s CPAP machine. Now it wants us to wait for a replacement

November 8, 2023 by Christopher Elliott

Philips recalls our readers’ CPAP machine. But delivering a new one to him may take a while. How long is too long to wait?

Categories Problem Solved
Saks return problem.

Saks return problem: Where’s my money?

December 8, 2023November 1, 2023 by Christopher Elliott

Julie Kuklenski returned her Stella McCartney cross-body bag to Saks. But the company won’t return her money. What’s going on?

Categories Problem Solved
After reporting several fraudulent charges on her Costco Citi Card, Jeanne Vaul gets a new card. But Citi won't reverse the fake charges. What's going on?

Help me with these fraudulent charges on my card. Citi won’t.

November 20, 2023October 24, 2023 by Christopher Elliott

After reporting several fraudulent charges on her Costco Citi Card, Jeanne Vaul gets a new card. But Citi won’t reverse the fake charges. What’s going on?

Categories Problem Solved
Vickie anxiously awaited her quilting magazines, but they never arrived. One evening, a surprise package appeared at her door. Inside were the missing issues, accompanied by an apologetic note. Relief washed over her; the quilting world hadn't forgotten her after all.

I didn’t get my quilting magazines. What can I do?

November 8, 2023October 18, 2023 by Christopher Elliott

What happened to Vickie Taylor’s subscription to Love of Quilting and Quick and Easy Quilts? She paid for a subscription but never received the magazines.

Categories Problem Solved
I bought seven tickets to a recent Vegas Golden Knights game through Ticketmaster. Ticketmaster confirmed my order, and my tickets were in my account an hour later. When game time rolled around, I pulled up my account to scan my tickets, and they were no longer there.

My Vegas Golden Knights tickets disappeared. Why won’t Ticketmaster refund them?

December 7, 2023October 10, 2023 by Christopher Elliott

One minute, Adam Edikauskas has tickets to a Vegas Golden Knights hockey game. The next moment, the tickets vanished from his account. Why won’t Ticketmaster refund his money?

Categories Problem Solved
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