What can you do if you sent money to a stranger by mistake?

What if you sent $500 to a stranger by mistake and that person refused to give back your money? That’s the shocking situation in which Rossin Asilo recently found herself.

Using the money transfer app Zelle for the first time, Asilo made a simple typo entering her friend’s phone number. That error dropped the cash intended for a memorial donation into the bank account of an unknown person. Unfortunately, that stranger appears to view the transaction as a $500 windfall and will not return the money.

Now Asilo is hoping that the Elliott Advocacy team can find a way to get her money back. But that request might just prove to be an impossible task.

Warning: If you’re an honest person, I guarantee that this story will make you angry. Read more “What can you do if you sent money to a stranger by mistake?”

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What is the PayPal Key and how did a hacker make one for me?

Until recently, Robin Shermon had never even heard of the PayPal Key. But a few days before Christmas, she quickly learned all about the new virtual card in the most unpleasant way. That’s when she discovered a hacker had created a PayPal Key and made a $2,000 purchase using her cash.

Now Shermon hopes that the Elliott Advocacy team can get her hard-earned money back.

Can we do it? Read more “What is the PayPal Key and how did a hacker make one for me?”

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How are my Amazon gift cards worthless? Help!

If you bought or received gift cards over the holidays, you’ll likely find this tale of particular interest. Deborah Kahn recently purchased two Amazon gift cards at her local pharmacy but found them to be worthless when she tried to redeem them. Then the company told her that she’s out of luck.

Can we figure out what’s gone wrong here? (Last updated Dec.2020) Read more “How are my Amazon gift cards worthless? Help!”

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Hertz found my lost wallet. So where is it now?

Joseph Ziskovsky lost something important during his last car rental. He says Hertz found his wallet in the vehicle but won’t give it back. Can we help? Read more “Hertz found my lost wallet. So where is it now?”

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I paid my rent with Paypal but something went wrong!

Kelly Stout is in trouble. She made her recent rent payment via PayPal, but something went terribly wrong and her landlord never received the funds. Can we figure out what happened here? Read more “I paid my rent with Paypal but something went wrong!”

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Is this $500 MGM gift really worth nothing?

If you received a $500 MGM gift card from your family, you would expect it to be worth $500, right? So would I. Unfortunately, this traveler found out his gift card was worth nothing! Can we fix this problem? Read more “Is this $500 MGM gift really worth nothing?”

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Help! I paid a scammer $1,200 for a free Costco magazine!

What if you ordered a $1,200 garden shed online, but instead, the scammer only sends you a free Costco magazine? That’s what happened to Sharon Keenan and she wants PayPal to reverse this expensive scam. So far, that hasn’t happened. Can we help? Read more “Help! I paid a scammer $1,200 for a free Costco magazine!”

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How do I filter a refund out of Franke’s customer service?

It angered Matthew Scothorn to discover that his Franke water monitor devices didn’t work. He’d been a loyal customer of Franke for many years and had always received high-quality service. But he made an even more shocking discovery when he asked Franke for help. Franke’s customer service knew all along that the devices malfunctioned — and planned to keep selling them. Read more “How do I filter a refund out of Franke’s customer service?”

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I want my Yankee Candle refund — Help!

Where is this consumer’s Yankee Candle refund? He just wanted to take advantage of the company’s seasonal deals. So what went wrong and why is it costing him over $100?

Read more “I want my Yankee Candle refund — Help!”

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Can Venmo really just freeze my account like this?

Venmo just froze Joshua Hethcoat’s account — along with his $2,000.  Now he wants to know how to get his account unfrozen and regain access to his money. Can we help? (Reprint)

Read more “Can Venmo really just freeze my account like this?”

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