Is this $500 MGM gift really worth nothing?

If you received a $500 MGM gift card from your family, you would expect it to be worth $500, right? So would I. Unfortunately, this traveler found out his gift card was worth nothing! Can we fix this problem? Read more “Is this $500 MGM gift really worth nothing?”

Help! I paid a scammer $1,200 for a free Costco magazine!

What if you ordered a $1,200 garden shed online, but instead, the scammer only sends you a free Costco magazine? That’s what happened to Sharon Keenan and she wants PayPal to reverse this expensive scam. So far, that hasn’t happened. Can we help? Read more “Help! I paid a scammer $1,200 for a free Costco magazine!”

How do I filter a refund out of Franke’s customer service?

It angered Matthew Scothorn to discover that his Franke water monitor devices didn’t work. He’d been a loyal customer of Franke for many years and had always received high-quality service. But he made an even more shocking discovery when he asked Franke for help. Franke’s customer service knew all along that the devices malfunctioned — and planned to keep selling them. Read more “How do I filter a refund out of Franke’s customer service?”

I want my Yankee Candle refund — Help!

Where is this consumer’s Yankee Candle refund? He just wanted to take advantage of the company’s seasonal deals. So what went wrong and why is it costing him over $100?

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Can Venmo really just freeze my account like this?

Venmo just froze Joshua Hethcoat’s account — along with his $2,000.  Now he wants to know how to get his account unfrozen and regain access to his money. Can we help? (Reprint)

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My Google Pixel broke — why do I have to pay for it?

Darshan Bhanushali’s Pixel XL broke, but Google promised to give him a new phone.. So why did he receive a bill for $517? That’s what we’ll find out today. Read more “My Google Pixel broke — why do I have to pay for it?”

I just want the dealership to fix my car!

Robbyn Parker just wants his dealership to fix his car. But now the company is ignoring his plea for help. (Reprint) Read more “I just want the dealership to fix my car!”