T.J. Maxx owes Ekaterina Quinones a refund. That isn’t in dispute. So why won’t the company just give its customer the money it owes her?
I recently bought a clothing item online from T.J. Maxx and returned it in its original condition. I paid online through PayPal.
I contacted T.J. Maxx countless times to ask about a refund. First, a representative promised to refund me in “10 to 15 days.” Then the company said it would be another five days. Then another five days. Then it was “one to three days” to show up in my account. It did not happen.
We went back and forth for over a month. Almost two months after I returned the item, I filed a dispute with PayPal. I enclosed the evidence, including tracking showing the delivery and their signature, email logs, photos of the item in original packaging, and photos of the return shipment with the label attached).
PayPal sided with T.J. Maxx and rejected my refund request.
Why wouldn’t T.J. Maxx just refund me? This money is nothing for a huge retailer. And if they said they would, why wouldn’t they? Please, let me know if this is something you can help with. The help in my case would be figuring out why T.J. Maxx and PayPal have been treating me this way after the seller allegedly agreed to return the money. Thank you kindly. — Ekaterina Quinones, New York