I never received my dresses. Why won’t Citibank refund my money?
Leslie Luke orders dresses from an online store, but he never receives them. Why won’t his credit card help him get a refund?
Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Can I get my money back for this Samsung ADT starter security kit?
Samsung offers Joe King a refund for his home security starter kit, but then refuses to pay him. Can it do that?
Hey Lowe’s, my Sollevare wine cooler doesn’t work! Can I get a refund?
Laura Lowry’s Sollevare wine cooler doesn’t work, and neither does the replacement. Who does she talk to about a refund?
My refurbished computer from TigerDirect doesn’t work. Can I get my money back?
Jane Tabachnick orders a refurbished computer from TigerDirect. It doesn’t work, and she asks for a refund. Why can’t she get her money back?
I want my stolen $200 gift card back from Amazon. Can you help me?
Angela Hoo orders a $200 gift card from Amazon, but it’s stolen from her doorstep. Amazon offers a refund, but then it refunds the wrong card. How can she fix this?
Quest has sent my bill to collections — but I don’t owe anything!
After getting strong-armed into paying a medical bill she doesn’t owe, Elly Kinsella tries to get a refund from her physician’s office. Can she get her $740 back?
Help! Amazon lost my Pixel phone and now it won’t refund me
When Jack Price tries to return his Google Pixel 6 phone to Amazon through UPS, the phone gets lost. Will he ever get his $518 back?
Why won’t Jiffy Lube pay for my engine repair? Isn’t it responsible?
After getting an oil change at Jiffy Lube, the engine on Ian Culhane’s Subaru stops working. The likely culprit is a botched oil change, he says. Why won’t Jiffy repair his car?
Help! Apple wants to charge me again for AppleCare coverage
Susan Lennon’s iPhone gets stolen in the mail, but Apple assures her she can use her AppleCare coverage on its replacement. So why is it asking her to sign up again for AppleCare?
CLEAR almost made us miss our flight. I want an apology!
When Russ Higgins and his family try to use CLEAR, a security screening service, to verify their identities at the airport, they find a long line and almost miss their flight. What does CLEAR owe them?