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Elliott Report

Elliott Report

  • Home
  • Features
    • Advocacy
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    • Problem Solved
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Problem Solved

Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.

Shira Newman encountered a frustrating situation when she was charged three times for a single ticket to a Ms. Pat show. Despite the event organizer agreeing to refund the duplicates, Eventbrite's fees remained a hurdle. After escalating her complaint, she ultimately received a full refund, including the fees.

Ms. Pat fan faces an Eventbrite fee fiasco. Can she get a refund?

May 10, 2025May 9, 2025 by Christopher Elliott

Shira Newman buys one ticket to a Ms. Pat show but ends up with three. Why can’t she get a full refund for the two unwanted tickets? And why isn’t Eventbrite helping her?

Categories Problem Solved
When Jaime Oviedo damages her T-Mobile phone, the company promises her insurance will cover the repair. But now her insurance company, Assurant, refuses to help. Is there a way to get this straightened out?

Why won’t Assurant pay my cell phone damage claim?

May 3, 2025May 2, 2025 by Christopher Elliott

When Jaime Oviedo damages her T-Mobile phone, the company promises her insurance will cover the repair. But now her insurance company, Assurant, refuses to help. Is there a way to get this straightened out?

Categories Problem Solved
There's a $1,365 charge on Hank Hu's PayPal account. Someone ordered a watch from Tag Heuer and shipped it to another state. Why won't PayPal help him?

Unauthorized $1,365 Tag Heuer PayPal charge: How to get your money back

April 26, 2025April 25, 2025 by Christopher Elliott

There’s a $1,365 charge on Hank Hu’s PayPal account. Someone ordered a watch from Tag Heuer and shipped it to another state. Why won’t PayPal help him?

Categories Problem Solved
When John Bartolotta's dishwasher breaks down, he asks Sears for help in fixing it. Then he decides to buy a new dishwasher instead. Can he get his prepaid repair fee refunded?

I changed my mind about my Sears dishwasher repair. Can I get my money back?

April 26, 2025April 18, 2025 by Christopher Elliott

When John Bartolotta’s dishwasher breaks down, he asks Sears for help in fixing it. Then he decides to buy a new dishwasher instead. Can he get his prepaid repair fee refunded?

Categories Problem Solved
The electric pressure washer Halley Thompson orders from Amazon doesn't work. Why won't Amazon let her return it for a refund?

I ordered a pressure washer and it doesn’t work. Why won’t Amazon refund me?

April 26, 2025April 11, 2025 by Christopher Elliott

The electric pressure washer Halley Thompson orders from Amazon doesn’t work. Why won’t Amazon let her return it for a refund?

Categories Problem Solved
When Tom Hayes tries to combine his Duolingo accounts, he hits a snag. Why won't the company help him?

Help! Duolingo won’t let me merge my accounts — will my streak end?

April 26, 2025April 4, 2025 by Christopher Elliott

When Tom Hayes tries to combine his Duolingo accounts, he hits a snag. Why won’t the company help him?

Categories Problem Solved
When Lori Ashbaugh sends her rug back to Nordstrom, the company decides to keep the carpet and her money. Can it do that?

Nordstrom return problem: I didn’t send them a worn rug!

April 26, 2025March 28, 2025 by Christopher Elliott

When Lori Ashbaugh sends her rug back to Nordstrom, the company decides to keep the carpet and her money. How can she fix this Nortstrom return problem?

Categories Problem Solved
Why won't Brooklinen refund Tracy Brom's "hot and scratchy" sheets? After all, it promised her a refund.

Brooklinen promised to refund my sheets. Why won’t it?

April 26, 2025March 21, 2025 by Christopher Elliott

Why won’t Brooklinen refund Tracy Brom’s “hot and scratchy” sheets? After all, it promised her a refund.

Categories Problem Solved
Rich Hunt's new GE wall oven doesn't fit in his kitchen. Why won't GE honor its GE Fit Guarantee?

Why won’t GE honor its GE Fit Guarantee? My oven doesn’t fit!

March 25, 2025March 14, 2025 by Christopher Elliott

Rich Hunt’s new GE wall oven doesn’t fit in his kitchen. Why won’t GE honor its GE Fit Guarantee?

Categories Problem Solved
Jonathan Schlefer has a delivery problem with his new Sears refrigerator. Despite repeated promises, the company won't deliver it. Can he get his money back?

Sears refrigerator delivery problem: Can I get a refund?

April 26, 2025March 7, 2025 by Christopher Elliott

Jonathan Schlefer has a delivery problem with his new Sears refrigerator. Despite repeated promises, the company won’t deliver it. Can he get his money back?

Categories Problem Solved
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