Samsung promised Kristin Graham a $150 e-certificate if she purchased a Galaxy Z Fold3. She kept up her end of the bargain, but now the manufacturer isn’t sending the reward. Can we help?
Samsung recently sent me a promotional email promising me a $150 E-certificate if I would buy a Galaxy Z Fold3. It was a substantial investment, but I took a chance.
Samsung didn’t sent the E-certificate as promised and never gave me any other information about it. I researched, then finally called Samsung a couple of weeks after I received the phone.
I provided copies of the promo and proof of purchase. Everything was clear and concise. The Samsung reps first tried to get me to accept a one-time code for a lesser value instead of the promised $150. Then they made many excuses, including pretending they couldn’t read their own ad, which shows the device as eligible.