I want my Yankee Candle refund — Help!

Where is this consumer’s Yankee Candle refund? He just wanted to take advantage of the company’s seasonal deals. So what went wrong and why is it costing him over $100?

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Can Venmo really just freeze my account like this?

Venmo just froze Joshua Hethcoat’s account — along with his $2,000.  Now he wants to know how to get his account unfrozen and regain access to his money. Can we help? (Reprint)

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My Google Pixel broke — why do I have to pay for it?

Darshan Bhanushali’s Pixel XL broke, but Google promised to give him a new phone.. So why did he receive a bill for $517? That’s what we’ll find out today. Read more “My Google Pixel broke — why do I have to pay for it?”

I just want the dealership to fix my car!

Robbyn Parker just wants his dealership to fix his car. But now the company is ignoring his plea for help. (Reprint) Read more “I just want the dealership to fix my car!”

I hate these instant veneers! How do I return them?

If you’re thinking of ordering instant veneers online for $69, you may want to read about Nechama Robinson’s experience. She hates the instant veneers she recently purchased and just wants to return them. Despite a “100 percent” money-back guarantee, both PayPal and the company that sold her the veneers are balking at a refund. Is she just stuck? Read more “I hate these instant veneers! How do I return them?”

How do I get my MacBrook Pro problem fixed (for free)?

David Narita just wants his  MacBook Pro problem fixed. But after he pays to have it repaired, Apple offers to fix it for free. Does he deserve a refund? Read more “How do I get my MacBrook Pro problem fixed (for free)?”

Optimum did not fix the problem so why do I have to pay?

An Optimum technician came to Ruth Bernstein’s house and did not fix the problem she called about — so why did she have to pay? That’s the problem to solve today. Read more “Optimum did not fix the problem so why do I have to pay?”

Will Best Buy send me a new refrigerator?

Jane Weir’s LG refrigerator doesn’t work and she wants Best Buy to give her a new one. But is that a reasonable request two years after purchasing it? Read more “Will Best Buy send me a new refrigerator?”

Can you help me finally get my watch repaired?

Dave Polini just wants his watch repaired. A national watch repair store, Watch Repairs USA, accepted it almost a year ago — and that’s the last time he saw it. Can we fix this problem? Read more “Can you help me finally get my watch repaired?”