I ordered a pressure washer and it doesn’t work. Why won’t Amazon refund me?
The electric pressure washer Halley Thompson orders from Amazon doesn’t work. Why won’t Amazon let her return it for a refund?
Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Help! Duolingo won’t let me merge my accounts — will my streak end?
When Tom Hayes tries to combine his Duolingo accounts, he hits a snag. Why won’t the company help him?
Nordstrom return problem: I didn’t send them a worn rug!
When Lori Ashbaugh sends her rug back to Nordstrom, the company decides to keep the carpet and her money. How can she fix this Nortstrom return problem?
Brooklinen promised to refund my sheets. Why won’t it?
Why won’t Brooklinen refund Tracy Brom’s “hot and scratchy” sheets? After all, it promised her a refund.
Why won’t GE honor its GE Fit Guarantee? My oven doesn’t fit!
Rich Hunt’s new GE wall oven doesn’t fit in his kitchen. Why won’t GE honor its GE Fit Guarantee?
Sears refrigerator delivery problem: Can I get a refund?
Jonathan Schlefer has a delivery problem with his new Sears refrigerator. Despite repeated promises, the company won’t deliver it. Can he get his money back?
StubHub couldn’t deliver my Rod Stewart tickets. Am I owed any compensation?
Joe Barrett and his fiancee fly to Paris for a Rod Stewart concert. But their e-tickets for the show never make it. Should StubHub compensate him for the missed show?
Viator problem: I paid extra for my Eiffel Tower tour. Can I get my money back?
After David Fisher spends an extra 60 euros to get on a rescheduled Eiffel Tower tour, he wants to know if he can get a refund. Viator says yes — and then no. How do you resolve this Viator problem?
My Boost Mobile card doesn’t work! Can I get a refund from Target?
When Margarita Medina buys a SIM card from Boost Mobile from Target, it doesn’t work on her phone. Now she wants her $50 back. Can she get it?