Can I get a $500 refund for my Samsung TV that stopped working?
Martin Griffin’s new Samsung TV stopped working. He wants to get his money back, but Samsung has other ideas. Who is right?
Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Ticketmaster trouble: Why can’t I get a refund after a canceled BTS concert?
When Valeria Villacorta’s BTS concert is canceled, she runs into trouble with Ticketmaster. Although the company promised her a prompt refund, it has refused to pay her $654 back for three years.
My Electrolux refrigerator doesn’t work. Can you fix it?
The Electrolux refrigerator Gayle Douglas bought doesn’t work — and it never has. How many times should the company attempt a repair before it replaces or refunds the appliance?
Sears canceled the work order for my cooktop stove. I want a refund!
When Sears cancels a work order for Gary Miertschin’s cooktop stove, it promises him a refund. But the money never shows up in his account. What can he do?
My Google Play account is frozen and I’m out $115. Can you help me?
Arjun Chhabra’s Google Play account is frozen because the company suspects him of fraudulent activity. Can he recover the $115 he spent?
No accessible seats at my Springsteen concert. Can I get a refund?
Julie Stupsker buys two accessible seats for a Bruce Springsteen concert. But the venue moves her seats and now, she can’t see anything. Can she get a refund?
My Whirlpool washing machine is making loud noises! Can you help?
What should you do if your Whirlpool washing machine is making loud noises? That’s the problem Kathy Lathrop is having with her new appliance. It’s so loud that she’s afraid her neighbors can hear it. What’s the fix?
Uh-oh! My Kenmore Trash Compactor is broken (can I get a refund?)
Kenneth Stueben’s Kenmore trash compactor is broken. He’s already paid $436 for the parts and labor for a repair, but now Sears can’t do the job. Worse, Sears won’t refund his money.
I have a frozen Motorola Edge phone — is this a lost cause?
Is Steven Waechter’s frozen Motorola Edge phone a lost cause? The company has sent him a replacement — which also has frozen up. What’s the fix?
Amazon price-match problem: Where’s the refund for my keyboard?
When Bret Taylor finds a cheaper gaming keyboard online, he asks Amazon if it will price-match. A representative says yes — three times. And then the company refuses.