Darshan Bhanushali’s Pixel XL broke, but Google promised to give him a new phone.. So why did he receive a bill for $517? That’s what we’ll find out today. Read more “My Google Pixel broke — why do I have to pay for it?”
Problem Solved
The Elliott Advocacy team’s problem solved cases are tales from our advocacy files. Each story provides helpful guidance and information while illustrating how our team helped a specific consumer.
The Elliott Advocacy team’s problem solved cases are tales from our advocacy files. Each story provides helpful guidance and information while illustrating how our team helped a specific consumer.
I just want the dealership to fix my car!
Robbyn Parker just wants his dealership to fix his car. But now the company is ignoring his plea for help. (Reprint) Read more “I just want the dealership to fix my car!”
I hate these instant veneers! How do I return them?
If you’re thinking of ordering instant veneers online for $69, you may want to read about Nechama Robinson’s experience. She hates the instant veneers she recently purchased and just wants to return them. Despite a “100 percent” money-back guarantee, both PayPal and the company that sold her the veneers are balking at a refund. Is she just stuck? Read more “I hate these instant veneers! How do I return them?”
How do I get my MacBrook Pro problem fixed (for free)?
David Narita just wants his MacBook Pro problem fixed. But after he pays to have it repaired, Apple offers to fix it for free. Does he deserve a refund? Read more “How do I get my MacBrook Pro problem fixed (for free)?”
Optimum did not fix the problem so why do I have to pay?
An Optimum technician came to Ruth Bernstein’s house and did not fix the problem she called about — so why did she have to pay? That’s the problem to solve today. Read more “Optimum did not fix the problem so why do I have to pay?”
Someone took money from my PayPal account! How can I get it back?
Someone just took a lot of money from Isaac Benzadon’s PayPal account without his permission — and he wants it back.
Benzadon assumed that PayPal’s alert warning him of the giant unauthorized transaction meant his $1,200 was safe. Unfortunately, he was wrong. Read more “Someone took money from my PayPal account! How can I get it back?”
Will Best Buy send me a new refrigerator?
Jane Weir’s LG refrigerator doesn’t work and she wants Best Buy to give her a new one. But is that a reasonable request two years after purchasing it? Read more “Will Best Buy send me a new refrigerator?”
Can you help me finally get my watch repaired?
Dave Polini just wants his watch repaired. A national watch repair store, Watch Repairs USA, accepted it almost a year ago — and that’s the last time he saw it. Can we fix this problem? Read more “Can you help me finally get my watch repaired?”
Were these theater tickets just a scam?
Donna Sandfort has a feeling that she recently was hit with a scam after she bought some theater tickets. When the venue suddenly canceled her tickets, she expected a refund. But there’s a third party involved and that complicated things. Read more “Were these theater tickets just a scam?”
My new LG microwave doesn’t work and I want my money back!
Mary Biber’s new microwave doesn’t work and the refund that LG promised is missing. Now she wants the Elliott Advocacy team to track it down. Can we?
Read more “My new LG microwave doesn’t work and I want my money back!”