My Rosetta Stone CD-ROM doesn’t work anymore. Can you help?
When Margaretta McKenna upgrades her computer, her Rosetta Stone CD-ROM stops working. Can she upgrade to the new online version for free?
Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Why won’t Citi remove these fraudulent charges from my card?
Kathleen Sullivan has $4,000 in fraudulent charges on her Citi Costco Visa. Why won’t Citibank help her?
My damaged Samsung dryer is making a “loud, clunky sound.” What should I do?
PK Agarwal’s new Samsung dryer is damaged during the delivery. But the company refuses to replace it. Find out why — and how you can avoid a similar problem.
GE appliance repair disaster: Multiple failures despite warranty!
All of Jacquelyn Smith’s GE appliances broke down at the same time. Repeated visits by GE technicians have failed to fix the problems. What can she do?
ParkWhiz said it didn’t charge me for parking in Seattle — but then it did!
When Grant Erwin tries to pay for parking at Seattle’s waterfront, a website called ParkWhiz charges him $115 — even though it claims his transaction didn’t go through. Can he get a refund?
Amazon return problem: Why am I being charged again for this scuba equipment?
After Isabel Barne returns two items to Amazon, the online retailer sends her a refund — and then charges her for one of the items again. Can she get this fixed?
Jiffy Lube ruined my car engine. Why won’t it pay $12,998 for repairs?
The engine in Ali Cotton’s Nissan Altima is damaged after he brings it to Jiffy Lube for an inspection. Does the company have to pay his $12,998 repair bill?
Best Buy promised me a $150 refund for my Bosch dishwasher. Now it won’t pay!
After the price of Francis Clark’s Bosch dishwasher falls, Best Buy agrees to refund him $150. But now it won’t pay. What’s going on?
I returned my defective hard drives to Amazon. What’s this $546 restocking fee?
When Akin Williams’ Western Digital hard drives don’t work, he tries to return them to Amazon. But the seller wants to charge him a $546 restocking fee. Is that legit?
AAA homeowners insurance trouble: They never told me I had to fix the roof!
Jan Hustler is having trouble with her AAA homeowners insurance. She didn’t repair her roof on time and now has lost her coverage. But the company didn’t tell her about the requirement until it was too late. Can she get her homeowners insurance coverage back?