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- Elliott Confidential (Daily)
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Essential Reading

Cartoon of a disappointed traveler holding a paper coffee cup in a packed airport lounge marked SKYLOUNGE, beside a picked-over breakfast buffet with a "seating full" sign.

Your airport lounge pass Is worthless—unless you do this

Black and white line cartoon of a worried man standing beside his car with a flat tire on a city street, an American flag flying behind him and steam rising in the air.

America gave the world the gift of travel. Now it’s destroying it.

Black and white line cartoon of a puzzled man in a wheelchair on one side of a barrier looking toward a standing woman with a rolling suitcase on the other, suggesting a divide over who boards or pays. Ryanair family seating

Where’s the red line on airline fees?

Cartoon of a frazzled, dirt-smudged hiker waving both arms for help on a wooded shoreline beside her startled terrier, as a fisherman in a small boat approaches across the water.

No more digital detoxes? Why you should keep your phone with you when you travel

Editorial cartoon showing a confused balding middle-aged man in a white shirt and tie standing on his front lawn looking up at a small light blue mini refrigerator that has been mysteriously returned to his porch steps after being picked up by FedEx, illustrating how third-party seller returns can fail in unexpected ways

Walmart told me to donate my broken refrigerator — then things got strange

A cartoon of a shocked driver in a green rental car staring at a bill for $650 in extra distance charges as a rental agent hands it to him through the window outside the rental office.

Help! A three-hour delay returning my rental car cost me $650!

George Meyer’s voucher promised unlimited mileage on a 27-day rental in France. Then he returned the car three hours late at Charles de Gaulle, and Europcar billed him $650 for additional kilometers. Can a short delay void an unlimited contract?

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Latest Stories

A cartoon of a shocked driver in a green rental car staring at a bill for $650 in extra distance charges as a rental agent hands it to him through the window outside the rental office.

Help! A three-hour delay returning my rental car cost me $650!

An illustration of a worried young woman standing at a train station as fire and smoke rise over the rail lines and a high-speed train behind her, evoking the arson attack that disrupted her travel in France.

An arson attack in France doubled her car rental bill. Does she have to pay?

A cartoon of two travelers in an airport: one strides easily with a single rolling carry-on, while the other struggles under a teetering stack of overpacked bags, illustrating the difference between packing light and overpacking.

The reverse packing list: What should you leave at home?

A minimalist black-and-white illustration of a bespectacled traveler standing alone in front of a low airport terminal, looking at his phone as he weighs a booking decision.

Only 3 airline seats left? Prove it.

A minimalist black-and-white illustration of a family of tourists standing among gondola moorings with the silhouette of Venice behind them, evoking the visitor fees travelers now pay at popular destinations.

Are tourist taxes fair — or are you being taken for a ride?

Rock Wallabies at Mt Rothwell Safe Haven

How conservationists and visitors are saving endangered wallabies in Melbourne

Can GE really send the same broken part eight times?

A cartoon man lies awake in bed clutching his blanket with a frightened look as a large THUMP sound effect appears above him, illustrating a guest jolted awake by heavy overhead noise in a rental advertised as quiet.

Airbnb promised a refund for a noisy rental. Then it went quiet.

Advocacy

An illustration of a worried young woman standing at a train station as fire and smoke rise over the rail lines and a high-speed train behind her, evoking the arson attack that disrupted her travel in France.

An arson attack in France doubled her car rental bill. Does she have to pay?

A cartoon man lies awake in bed clutching his blanket with a frightened look as a large THUMP sound effect appears above him, illustrating a guest jolted awake by heavy overhead noise in a rental advertised as quiet.

Airbnb promised a refund for a noisy rental. Then it went quiet.

A cartoon servicemember in a green military uniform holds up his own black modem and router, pointing at it with a worried look, with a palm tree and small house sketched behind him to suggest a move to a new duty station.

Can your internet provider charge you for equipment you already own?

Help! Microsoft locked my account and won’t let me back in!

A dismayed concertgoer holds two tickets in front of a large stadium

Hells bells! How did these AC/DC tickets go from front stage to the worst seats in the house

A worried man stares at his phone against a bright tropical scene coated in ice and frost

Experian said his credit was unfrozen. So why couldn’t he buy a car?

A lone figure carrying a guitar case walks toward an empty stage under a sunset sky

When your Daryl Hall concert is canceled but the refund is out of touch

A worried traveler with a backpack faces a gate agent pointing sternly at his rolling suitcase

Frontier Airlines baggage fees: When the sizer says yes but the agent says no

Destinations

Rock Wallabies at Mt Rothwell Safe Haven

How conservationists and visitors are saving endangered wallabies in Melbourne

Château de Candes co-owner Monique Pignet on the balcony of the château's master bedroom.

How a French château became a modern art spa — minus the clichés

Donald Boyer is the business manager at Shotover Jet

How Queenstown, New Zealand, is creating a greener adventure capital

A timber solar-powered cabin on a grassy slope above a braided river, snowy peaks behind

These New Zealand eco-lodges are redefining sustainability (and reaching for the stars)

Dave Beeche, CEO of the tour operator RealNZ, in his Queenstown office.

Can you turn tourists into conservationists? How one tour operator is trying to close the “say-do” gap

Michael Sly, Queenstown's Compost King, shows off a handful of fresh lawn latte powder at his fruit stand.

In Queenstown, tourism sustainability comes down to earth

Te Pae Christchurch, the city's new carbon zero certified convention center.

From earthquake rubble to carbon zero: Here’s how Christchurch is building a greener city

Harri Fletcher, the head chef at Everybody Eats in Wellington, New Zealand.

Can Wellington become the world’s first zero-waste capital?

Safe Travels

A shadowy figure peers into a darkened hotel room through a sliding door, with an unmade bed and an open laptop visible inside, illustrating the vulnerability of a hotel room left unsecured.

Is your hotel room safe? The mistake you’re making right now

A weary traveler with a suitcase is waved past the elevator toward a guest room by a bellhop

Your hotel room isn’t guaranteed. Here’s the fine print they’re hoping you won’t read.

An anxious traveler with a suitcase stands on the airstairs of a jet, looking uneasy

Is travel insurance useless in a crisis? Here’s what you need to know

Alarmed traveler with a suitcase beside a rising bar chart labeled travel insurance cost

How to save money on travel insurance without giving up the coverage you need

Traveler with a suitcase staring at an empty resort pool surrounded by scattered storm debris

Why a hurricane that misses you can still ruin your vacation—and what to do about it

Traveler at a hotel front desk photographing a long paper receipt with his smartphone

More travelers are losing their insurance claims because of this. Don’t be one of them.

Cartoon of a green-faced traveler clutching his stomach as he rushes toward a restroom door, a palm-lined resort at dusk behind him.

How an airport sandwich could destroy your next vacation

Illustration of a man with a camera on a neck strap crouching to photograph the rear of a white rental car in a parking area, documenting its condition.

Do I still need to take photos of my rental car?

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