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- Elliott Confidential (Daily)
- Media Leads (Weekly)
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Essential Reading

Cartoon of a disappointed traveler holding a paper coffee cup in a packed airport lounge marked SKYLOUNGE, beside a picked-over breakfast buffet with a "seating full" sign.

Your airport lounge pass Is worthless—unless you do this

Black and white line cartoon of a worried man standing beside his car with a flat tire on a city street, an American flag flying behind him and steam rising in the air.

America gave the world the gift of travel. Now it’s destroying it.

Black and white line cartoon of a puzzled man in a wheelchair on one side of a barrier looking toward a standing woman with a rolling suitcase on the other, suggesting a divide over who boards or pays. Ryanair family seating

Where’s the red line on airline fees?

Cartoon of a frazzled, dirt-smudged hiker waving both arms for help on a wooded shoreline beside her startled terrier, as a fisherman in a small boat approaches across the water.

No more digital detoxes? Why you should keep your phone with you when you travel

Editorial cartoon showing a confused balding middle-aged man in a white shirt and tie standing on his front lawn looking up at a small light blue mini refrigerator that has been mysteriously returned to his porch steps after being picked up by FedEx, illustrating how third-party seller returns can fail in unexpected ways

Walmart told me to donate my broken refrigerator — then things got strange

Five dogs of different sizes sitting together in an open hotel elevator

How to get a refund when your luxury hotel stay goes to the dogs

The resort publishes a clear rule: pets up to 40 pounds, two per room. Terry Reilly counted German shepherds, collies and pointers. Then things got worse.

Company Contacts

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Latest Stories

Five dogs of different sizes sitting together in an open hotel elevator

How to get a refund when your luxury hotel stay goes to the dogs

Travelers scattered across a vast station hall, each looking down at a glowing phone

The Great Disconnect: Here’s why travel is lonelier than ever

Traveler scowling at his phone beside a terminal window with parked aircraft outside

Since when does an airline change your itinerary without asking?

Woman glaring at her phone in exasperation while a small cartoon robot walks away behind her

Every customer should have the right to reach a human

Traveler with a suitcase staring at an empty resort pool surrounded by scattered storm debris

Why a hurricane that misses you can still ruin your vacation—and what to do about it

Driver looking in dismay at a wide jagged crack splitting the dashboard of his car

My Alfa Romeo’s dashboard is falling apart and the warranty won’t cover it

Older couple in airplane seats reacting with dismay, hands to their faces, another jet visible outside

Help! Delta downgraded us and refused to pay for a place to sleep

ar rental customer staring open-mouthed at a receipt reading Avis $450 cleaning fee

Avis said she smoked in her rental car, but she had an alibi

Advocacy

Five dogs of different sizes sitting together in an open hotel elevator

How to get a refund when your luxury hotel stay goes to the dogs

ar rental customer staring open-mouthed at a receipt reading Avis $450 cleaning fee

Avis said she smoked in her rental car, but she had an alibi

Guest sitting on a bed in a rented room with red stains spreading across the walls and floor

No, blood on the walls does not count as a vacation rental amenity

Cartoon of two identical women seated side by side in adjacent airplane seats, one of them holding a white cat.

The laws of physics say you can’t be in two places at once—unless you have a Capital One card

Cartoon of a dismayed traveler with a suitcase pleading at a reception desk while an unsmiling clerk stands with his arms folded.

Is this the worst check-in policy in the history of travel?

Cartoon of a distressed blonde traveler holding a ticket at an airport counter, gesturing in protest at a giant Russian nesting doll standing in place of an agent.

I paid $500 for an upgrade on Swiss, then the airline kept it

Muted digital illustration of a distressed man in a suit sitting with his head in his hands at an airport, blurred travelers passing behind him.

The $1,863 mistake: Why a missing last name cost one passenger his ticket

Cartoon of a distressed man holding a paper marked "BANNED" and clutching his head in a rental car lot, while a smiling rental agent gestures beside a row of cars.

Banned for a century: How one driver beat the car rental blacklist

Destinations

Michael Sly, Queenstown's Compost King, shows off a handful of fresh lawn latte powder at his fruit stand.

In Queenstown, tourism sustainability comes down to earth

Te Pae Christchurch, the city's new carbon zero certified convention center.

From earthquake rubble to carbon zero: Here’s how Christchurch is building a greener city

Harri Fletcher, the head chef at Everybody Eats in Wellington, New Zealand.

Can Wellington become the world’s first zero-waste capital?

Danielle Shanahan, Zealandia’s CEO, shows a visitor the innovative fence surrounding the ecosanctuary in Wellington, New Zealand.

A New Zealand ecosanctuary with a 500-year plan to turn back the clock

Vicky Tohopu, owner of NIU Shack in Raiatea, collects herbs for her vegan lunch

On Tahiti’s outer islands, time is the ultimate luxury

Two repurposed concrete grain silos in Copenhagen converted into modern office space, an example of the city's adaptive reuse of old industrial buildings.

Sustainability you can feel: Copenhagen’s Nordic take on green tourism

Architect Anders Lendager with a graying beard and dark bomber jacket gesturing with both hands as he speaks in front of his timber-clad TRÆ office building in the Sydhavnen port district of Aarhus, Denmark, with the wooden facade and large windows visible on the left and modern high-rise buildings, a construction crane, and a freight truck in the background under an overcast sky

Wooden skyscrapers, next-level recycling: How Aarhus wants to become one of the most sustainable cities in the world

Klaus Melbye, director of the Wadden Sea Centre, surveys wildlife at a dike in Wadden Sea National Park.

Sustainable tourism: Can visitors save Denmark’s Wadden Sea?

Safe Travels

Traveler with a suitcase staring at an empty resort pool surrounded by scattered storm debris

Why a hurricane that misses you can still ruin your vacation—and what to do about it

Traveler at a hotel front desk photographing a long paper receipt with his smartphone

More travelers are losing their insurance claims because of this. Don’t be one of them.

Cartoon of a green-faced traveler clutching his stomach as he rushes toward a restroom door, a palm-lined resort at dusk behind him.

How an airport sandwich could destroy your next vacation

Illustration of a man with a camera on a neck strap crouching to photograph the rear of a white rental car in a parking area, documenting its condition.

Do I still need to take photos of my rental car?

Cartoon of a frazzled, dirt-smudged hiker waving both arms for help on a wooded shoreline beside her startled terrier, as a fisherman in a small boat approaches across the water.

No more digital detoxes? Why you should keep your phone with you when you travel

from leaving the tv on to packing door alarms, travelers are getting innovative about hotel room security. learn how to enhance your safety on the road.

New ways to make your hotel room safe

Illustration of a worried young traveler sitting inside an airport as smoke, flames, and panicked crowds appear outside the windows.

When your vacation turns dangerous: How do you know it’s time to leave?

Editorial cartoon showing a stranded family of four standing next to a broken-down silver Honda SUV with steam rising from the hood and two orange suitcases by the open trunk, while traffic blurs past on a yellow-tinted highway under a sweltering yellow sky, illustrating the common summer road trip breakdown scenario between Memorial Day and Labor Day when heat stresses vehicle cooling systems, batteries, and tires

Summer road trip questions you never ask (but should)

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