Help! I paid $575 for a useless resume — what now?
Justin Czerniawski pays $575 for premium resume help from TopResume, but he’s unhappy with the results. When TopResume refuses a refund, he turns to a consumer advocate for help.
Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Sears didn’t install my washer. Why won’t it refund the labor charges?
Sears can’t install James King’s washer, and it won’t refund him. How can he get the company to honor its obligations?
Why won’t Groupon refund me? The restaurant closed!
Sofya Mumford’s $65 Groupon voucher is worthless after the restaurant goes out of business. Why won’t the company refund her money?
I paid $375 for hockey game tickets I couldn’t use. Why won’t StubHub refund me?
Angelica Niklowitz gets a recurring error when she tries to access the hockey game tickets she buys through StubHub. Can she get a refund for the replacement tickets she has to buy?
I booked a nonrefundable room at the Hampton Inn by accident. How do I fix it?
Carol Egan accidentally booked an expensive and nonrefundable room at a Hampton Inn. Can she fix the mistake or is she stuck with a $264 bill?
Target closed my card without warning! Get it back!
Why is Martha Norrick’s Target Circle debit card closed? Target has given her several reasons, but it’s doing nothing to help her get her card back.
Help! eBay suspended me after my first purchase – and kept my $438
Ken Sours buys a watch on eBay, but the company suspends his account immediately after the purchase. Then he receives a magazine instead of the watch. Now he can’t get a refund. What should he do?
My American Standard shower doesn’t work! Can you help me get it fixed?
Doreen Waltrich pays American Standard $32,952 for a new bathroom, but now the shower doors don’t work. Why won’t the company fix it?
Ticketmaster fraud: Locked out of Braves tickets, no refund!
Toni Bowick buys tickets to an Atlanta Braves game through Ticketmaster but then can’t access them before the event. Ticketmaster claims she doesn’t have an account. And then it keeps her money. Can Ticketmaster do that?
Will Subaru take responsibility for this “fatally flawed” Forester?
Despite repeated repairs, Anita Smith’s 2020 Subaru Forester won’t start and is “fatally flawed.” Why won’t Subaru help her get it fixed?