Help, my Honda radio is on the blink
The radio on Narendra Goel’s Honda Accord doesn’t work properly. But Honda won’t fix it without charging him. Can it do that?
Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Verizon won’t replace my broken phone — do I still owe an early termination fee?
Judy Schulze’s husband needs a new phone. But Verizon Wireless wants him to sign a new two-year contract to get one. Is that fair?
The mystery of the reappearing $400 cancellation fee
Matt Solum is facing a $400 cancellation fee for a DirecTV package he doesn’t want, and believes he shouldn’t have to pay for. Is there any way to get it removed?
Did Sprint break its “buyback” promise?
Sprint offers Sarah Gagliardo a refund on her cell phone after she cancels her service. But now it’s refusing, saying she’s not a current customer. Can it do that?
I’m really steamed about a quilt I can’t return
SmartBargains.com won’t respond to Peter Zapalo’s request for a refund on a quilt he purchased through the site. How do you get the company to listen?
“I feel like Starbucks is stealing money from me”
Peter Volpe’s Starbucks account is frozen, and he doesn’t understand why. Is the company allowed to just confiscate his credits?
Help! My Pottery Barn slipcovers have faded
Ricki Le Vine’s slipcovers, purchased three years ago at the Pottery Barn, are fading. Why won’t the company stand behind its product?
Why did T-Mobile charge me an early termination fee?
T-Mobile wants to charge Chad Jones a $200 early termination fee. But wait — isn’t he on a month-to-month plan? He sure is. Or at least, he thinks he is.
Why did this Whirlpool microwave go down the drain?
David Eck’s Whirlpool microwave breaks down less than two years after he buys it. The company will fix it -— for $300. Is that the right offer?
Help! DirecTV is charging $235 for my move
DirecTV wants to charge Heather Amaral $238 for moving her service, even though she didn’t want to move, and even though the moving fee wasn’t adequately disclosed. Does she have a case?