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Elliott Report

Elliott Report

  • Home
  • Features
    • Advocacy
    • Destinations
    • Problem Solved
    • On Travel
    • Safe Travels
    • The Travel Troubleshooter
    • Red List/Green List
    • Ultimate Consumer Guides
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    • Christopher Elliott’s books
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The Travel Troubleshooter

The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.

When Joseph Hall returns his car to Budget, it drops a $450 cleaning fee on him. Does he have to pay all of it?

Do I really have to pay this $450 cleaning fee from Budget?

April 2, 2025January 22, 2025 by Christopher Elliott

When Joseph Hall returns his car to Budget, it drops a $450 cleaning fee on him. Does he have to pay all of it?

Categories The Travel Troubleshooter
The hotel David Marsh reserved in Cancun, Mexico, is not responding to his questions -- but it's keeping his money. Can Booking.com help him get a refund?

My hotel won’t answer me. How about a refund?

February 7, 2025January 15, 2025 by Christopher Elliott

The hotel David Marsh reserved in Cancun, Mexico, is not responding to his questions — but it’s keeping his money. Can Booking.com help him get a refund?

Categories The Travel Troubleshooter
Justin Baribeau books a hotel room online. But now there's no record of his Booking.com reservation. Can he get his money back?

My hotel had no record of my Booking.com reservation. Why can’t I get a refund?

January 19, 2025January 8, 2025 by Christopher Elliott

Justin Baribeau books a hotel room online. But now there’s no record of his Booking.com reservation. Can he get his money back?

Categories The Travel Troubleshooter
Hertz says Shane Rich rented a car in Cabo San Lucas with two women. He says it's a case of mistaken identity. Now the company has suspended his rental privileges. How can he reverse their decision?

Hertz mistaken identity: I was blacklisted after Mexico rental mix-up!

January 3, 2025January 1, 2025 by Christopher Elliott

Hertz says Shane Rich rented a car in Cabo San Lucas with two women. He says it’s a case of mistaken identity. Now the company has suspended his rental privileges. How can he reverse their decision?

Categories The Travel Troubleshooter
When Carlye Siegel tries to book two award tickets with Chase points, she gets an error message -- and the transaction fails. Now Chase won't refund the points. Is that allowed?

First, she got an error message. Now her Chase points are gone!

January 21, 2025December 26, 2024 by Christopher Elliott

What would you do if you encountered Chase rewards error, and suddenly all your points were gone? Here’s how to get through it.

Categories The Travel Troubleshooter
After Mel Stevenson cancels her fully refundable KLM flex ticket, the airline only refunds her half the money. Can she get the rest?

Why won’t KLM refund my flex ticket?

January 3, 2025December 18, 2024 by Christopher Elliott

After Mel Stevenson cancels her fully refundable KLM flex ticket, the airline only refunds her half the money. Can she get the rest?

Categories The Travel Troubleshooter
What if you fund a charge for Uber One on your credit card -- but Uber wouldn't let you cancel and get a refund? That's the issue Carl Helwing is trying to resolve. Can our team help him remove a $99 overcharge?

Help! I can’t cancel my Uber One membership

December 12, 2024December 11, 2024 by Christopher Elliott

What if you fund a charge for Uber One on your credit card — but Uber wouldn’t let you cancel and get a refund? That’s the issue Carl Helwing is trying to resolve. Can our team help him remove a $99 overcharge?

Categories The Travel Troubleshooter
Robert Harris checks into an Airbnb in a high-crime neighborhood. Can Airbnb deny his refund request?

Airbnb refund denied: But it’s in a bad neighborhood!

December 6, 2024December 4, 2024 by Christopher Elliott

Robert Harris checks into an Airbnb in a high-crime neighborhood. Can Airbnb deny his refund request?

Categories The Travel Troubleshooter
What to do about an Iberia suspended ticket problem.

Iberia suspended ticket credit problem: How do you fix this?

November 29, 2024November 27, 2024 by Christopher Elliott

What do you do when an airline suspends your ticket credit? Read about this Iberia suspended ticket credit problem — and how it was resolved.

Categories The Travel Troubleshooter
Why won't Air Canada repair my bag? It destroyed my luggage!

If Air Canada destroys my suitcase what does it owe me?

November 21, 2024November 20, 2024 by Christopher Elliott

Air Canada has destroyed Donna Wells-Boyle’s expensive luggage, she claims. Is there a reason it won’t repair or replace her bag? And how much does it owe her?

Categories The Travel Troubleshooter
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