After Vivian Pisano experiences a 10-hour Greyhound delay, the motorcoach operator leaves her waiting for a refund. It’s been weeks since her bus trip to nowhere. Maybe it’s time to call a consumer advocate. Read more “This Greyhound delay left her stranded and she wants a refund”
The Travel Troubleshooter
A nationally syndicated Q&A column that solves travel problems.
A nationally syndicated Q&A column that solves travel problems.
You’re not paranoid. Someone is watching you — it’s Thrifty Car Rental!
As Marc Markowitz drives out of the Thrifty Car Rental lot in St. Louis, he has no idea that his whereabouts are being tracked. But when he returns the car, he receives an expensive surprise — someone was watching. Read more “You’re not paranoid. Someone is watching you — it’s Thrifty Car Rental!”
Can Travelocity help get my flight refund?
Erin Vuono just wants an Air India flight refund. Her online travel agent, Travelocity, can’t help her. Can this consumer advocate secure that flight refund? Read more “Can Travelocity help get my flight refund?”
Will I ever get my EC 261 payment?!
When Jet Airways cancels Ariel Reyes’ flight from Paris to Mumbai, the airline offers $1,360 under EC 261, the European airline consumer protection regulation. But two months later, Reyes is still waiting. Read more “Will I ever get my EC 261 payment?!”
The satellite image of my Airbnb rental is shocking — I want a refund!
Some of our cases get relegated to the Case Dismissed file simply because of the attitude of the consumer. Bonnie Lym’s Airbnb refund request was almost one of them. Read more “The satellite image of my Airbnb rental is shocking — I want a refund!”
Do we really have to pay $4,000 for the airline’s mistake?
Bridget Burke’s family vacation to Greece goes off the rails when someone cancels her tickets home. Now she’s asking if she has to pay for the airline’s mistake. Read more “Do we really have to pay $4,000 for the airline’s mistake?”
If you want a refundable hotel reservation, make sure to book one
Malka Mandel cancels, what she believes to be, a refundable hotel reservation on Priceline. Then she tries to un-cancel it after finding out it isn’t refundable and losing a credit card dispute. Is there any way to restore her hotel reservation? Read more “If you want a refundable hotel reservation, make sure to book one”
Frontier canceled the flight — so where is my refund?
When Frontier Airlines cancels Audra Singer’s flight to Cleveland, it offers to pay for her new ticket to her destination. Two months have gone by. Where’s her refund? Read more “Frontier canceled the flight — so where is my refund?”
After a Booking.com price error, am I stuck with this room?
The rate for Carrie Cleveland’s apartment in Brooklyn is $125 a night, not the $46 to which she agreed when she made the reservation. Her online agency gives her one choice: pay the new rate. What can she do about this Booking.com price error? Read more “After a Booking.com price error, am I stuck with this room?”
What is FlixBus and why did it leave them stranded?
After FlixBus cancels three of his rides, Martin Yeung wants the company to cover his expenses. But does the contract allow that? Read more “What is FlixBus and why did it leave them stranded?”