Do I really have to pay this $450 cleaning fee from Budget?
When Joseph Hall returns his car to Budget, it drops a $450 cleaning fee on him. Does he have to pay all of it?
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
When Joseph Hall returns his car to Budget, it drops a $450 cleaning fee on him. Does he have to pay all of it?
The hotel David Marsh reserved in Cancun, Mexico, is not responding to his questions — but it’s keeping his money. Can Booking.com help him get a refund?
Justin Baribeau books a hotel room online. But now there’s no record of his Booking.com reservation. Can he get his money back?
Hertz says Shane Rich rented a car in Cabo San Lucas with two women. He says it’s a case of mistaken identity. Now the company has suspended his rental privileges. How can he reverse their decision?
What would you do if you encountered Chase rewards error, and suddenly all your points were gone? Here’s how to get through it.
After Mel Stevenson cancels her fully refundable KLM flex ticket, the airline only refunds her half the money. Can she get the rest?
What if you fund a charge for Uber One on your credit card — but Uber wouldn’t let you cancel and get a refund? That’s the issue Carl Helwing is trying to resolve. Can our team help him remove a $99 overcharge?
Robert Harris checks into an Airbnb in a high-crime neighborhood. Can Airbnb deny his refund request?
What do you do when an airline suspends your ticket credit? Read about this Iberia suspended ticket credit problem — and how it was resolved.
Air Canada has destroyed Donna Wells-Boyle’s expensive luggage, she claims. Is there a reason it won’t repair or replace her bag? And how much does it owe her?