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Julie Duteau noticed something strange on her last two phone bills: a surprise $10 fee for a "modem lease." Problem is, she already owns her modem.

This surprise fee made her phone bill skyrocket

March 19, 2023March 18, 2023 by Christopher Elliott

Julie Duteau noticed something strange on her last two phone bills: a surprise $10 fee for a “modem lease.” Find out how to avoid unwanted surcharges like this on your bill.

Categories Advocacy, Featured
Royal Caribbean charged me $1,556 to leave my cruise early. Can I get my money back?

Royal Caribbean charged me $1,556 to leave my cruise early. Can I get my money back?

March 16, 2023March 12, 2023 by Christopher Elliott

Can a cruise line charge you more to leave your cruise early? As a matter of fact, it can. But should it charge you? That is what we’re here to find out.

Categories Advocacy, Featured
Gerry Bauer thought canceling his reservation and receiving a refund on Vrbo would be easy. After all, the owner had offered to let him off the hook for his vacation home in Fort Myers, Fla., and return the $31,995 he'd charged for a three-month rental.

He tried to cancel a reservation and receive a refund. Vrbo charged him $31,995 instead

March 6, 2023March 5, 2023 by Christopher Elliott

Can a Vrbo take $31,995 from your bank account and leave you with nothing? It happened to Gerry Bauer. Here’s how to make sure it doesn’t happen to you.

Categories Advocacy, Featured
Priscilla's dream trip to Sedona turned into a nightmare when Southwest canceled her flight. But that was just the beginning. Marriott then took $1,745 of her vacation club points without explanation. What will happen next?

They canceled my flight. Can I get a refund for my Marriott Vacation Club Points?

February 28, 2023February 26, 2023 by Christopher Elliott

After Southwest canceled her flight, Marriott took $1,745 worth of Marriott Vacation Club points without explanation. Can they do that?

Categories Advocacy, Featured
From phoning a travel agent to clicking an airline site, there are many ways to book air travel. Maybe too many. So what's the best way to buy airline tickets?

The ultimate guide to booking an airline ticket

February 23, 2023January 5, 2021 by Christopher Elliott

From phoning a travel agent to clicking an airline site, there are many ways to book air travel. Maybe too many. So what’s the best way to buy airline tickets?

Categories Airline Problems, Featured, Ultimate Consumer Guides
For many air travelers, the Transportation Security Administration (TSA) screening is the most dreaded part of the journey.

How to handle the Transportation Security Administration (TSA) when you fly

February 7, 2023December 2, 2020 by Christopher Elliott

For many air travelers, the Transportation Security Administration (TSA) screening is the most dreaded part of the journey.

Categories Answers, Featured, Ultimate Consumer Guides
These are the best consumer protections you've never heard of.

Here are the best consumer travel protections you’ve never heard of

February 5, 2023April 23, 2017 by Christopher Elliott

If you’re an experienced traveler, maybe you know about the Department of Transportation’s 24-hour rule for airline ticket purchases, or EU 261, the European consumer protection regulation for air travelers, or the Fair Credit Billing Act.

Categories Commentary, Featured

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