Twitch

Twitch is a live-streaming platform where people watch and broadcast content, mostly focused on gaming, but also including music, art, and chatting.

Mailing address
350 Bush Street, 2nd Floor
San Francisco, CA 94104
Website
twitch.tv

What you need to know about Twitch

  • Twitch’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
  • You can resolve a problem with Twitch with our insider guide or through our executive contacts.
  • Twitch's customer service policies are standard. Here are our frequently asked questions about Twitch.

How to resolve a problem with Twitch

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Twitch respond?

Phone support
Twitch's live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. Availability: Live chat is available 24/7, but the response times may be slower during peak periods, like sales events or holidays.  
Email support
Email inquiries typically take 1 to 3 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Twitch at , though it's always best to use the "help" or "contact us" section on XXXXXXXXX's website for the most accurate and up-to-date contact information.  
Live chat
Twitch's live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. Availability: Live chat is available 24/7, but the response times may be slower during peak periods, like sales events or holidays.  
Social media
XXXXXXXXXXX is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.
Verified contacts

Twitch customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Andy Kang
Head of Strategy and Operations, Partnerships
Secondary
Deanna Kugler
Head of Internal & Consumer Comms
Chief Executive
Daniel Clancy

Twitch loyalty program

You can join XXXXXXXXXXX's loyalty program, XXXXXXXXXXX, by signing up for an account on the XXXXXXXXXXX website or through their mobile app. Once you’re signed in, look for the loyalty program section, which will be highlighted. Program benefits include special discounts, early access to sales, and exclusive deals.

Frequently asked questions about Twitch

To become a Twitch Affiliate and start earning money, you need to meet these requirements:
  • Reach 50 followers.
  • Stream for a total of 8 hours.
  • Stream on 7 different days.
  • Maintain an average of 3 viewers per stream.
Twitch is owned by Amazon, which acquired the platform in 2014.
No, joining Twitch as a viewer or streamer is free. However, viewers can pay extra for ad-free viewing and subscribe to streamers for perks.
The current CEO of Twitch is Dan Clancy.
Reach Twitch support through multiple channels:
  • Tag Twitch on social media platforms.
  • Fill out the online support form on the Twitch website.
  • Email Twitch at support@twitch.tv.

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