Twitch is a live-streaming platform where people watch and broadcast content, mostly focused on gaming, but also including music, art, and chatting.
Twitch Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Twitch
- Twitch’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Twitch with our insider guide or through our executive contacts.
- Twitch’s customer service policies are standard. Here are our frequently asked questions about Twitch.
Twitch customer service response times
Twitch’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Response time: Twitch’s live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. Availability: Live chat is available 24/7, but the response times may be slower during peak periods, like sales events or holidays. |
| Email support | Response time: Email inquiries typically take 1 to 3 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Twitch at , though it’s always best to use the “help” or “contact us” section on XXXXXXXXX’s website for the most accurate and up-to-date contact information. |
| Live chat | Response time: Twitch’s live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. Availability: Live chat is available 24/7, but the response times may be slower during peak periods, like sales events or holidays. |
| Social media | Response time: XXXXXXXXXXX is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with Twitch
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Twitch mailing address
350 Bush Street
2nd Floor
San Francisco, CA 94104
Twitch loyalty program
You can join XXXXXXXXXXX’s loyalty program, XXXXXXXXXXX, by signing up for an account on the XXXXXXXXXXX website or through their mobile app. Once you’re signed in, look for the loyalty program section, which will be highlighted. Program benefits include special discounts, early access to sales, and exclusive deals.
Twitch social media channels
X
TikTok
YouTube
Twitch executive customer service contacts
Primary Contact
Andy Kang
Head of Strategy and Operations, Partnerships
350 Bush Street
2nd Floor
San Francisco, CA 94104
andykang@twitch.tv
Deanna Kugler
Head of Internal & Consumer Comms
350 Bush Street
2nd Floor
San Francisco, CA 94104
deanna.kugler@twitch.tv
Chief Executive
Daniel Clancy
350 Bush Street
2nd Floor
San Francisco, CA 94104
daniel@amazon.com
How many followers do you need to get paid on Twitch?
To become a Twitch Affiliate and start earning money, you need to meet these requirements:
- Reach 50 followers.
- Stream for a total of 8 hours.
- Stream on 7 different days.
- Maintain an average of 3 viewers per stream.
Who is the owner of Twitch?
Twitch is owned by Amazon, which acquired the platform in 2014.
Does it cost money to join Twitch?
No, joining Twitch as a viewer or streamer is free. However, viewers can pay extra for ad-free viewing and subscribe to streamers for perks.
Who is the CEO of Twitch?
The current CEO of Twitch is Dan Clancy.
How do I contact Twitch?
Reach Twitch support through multiple channels:
- Tag Twitch on social media platforms.
- Fill out the online support form on the Twitch website.
- Email Twitch at support@twitch.tv.
How to get professional help with your Twitch problem
If you need help with Twitch, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.