Here are some of the most frequently asked questions about our company contacts section.
What are your company contacts?
Our company contacts are an online directory containing the names, titles, phone numbers and email addresses of the people who can resolve your complaint at a company. For most businesses, we publish a customer service contact plus a primary, secondary and chief executive contact.
Why do you publish them?
We do it so you have a clear path to escalate if your problem isn’t solved at the first level.
How do I use these contacts effectively?
Start at the lowest level and work your way up only if you don’t get a resolution. Keep your message brief, factual and polite. Include your account or reservation number and a clear description of what you want.
Where do you get your executive contact information?
We research it directly, one company at a time. Our team manually verifies names, titles, phone numbers and email addresses through company filings, official corporate websites, press releases and direct confirmation. We do not buy lists or copy contacts from other sites.
One of your contacts is out of date. How do I report a correction?
We care about accuracy. Executives change jobs, companies reorganize and email formats change, so even a directory we re-verify regularly can fall behind. If any email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How often do you update your contacts?
We review and update our directory regularly. Executives change jobs, companies restructure and email formats change, so we re-verify entries on an ongoing basis.
Why do some companies have more contacts listed than others?
It depends on what we can verify. For some companies we can confirm a full escalation ladder from customer service to the CEO. For others, we can only verify one or two reliable points of contact. We only publish what we can confirm.
Why don’t you just list the CEO’s email for every company?
Because going straight to the CEO usually isn’t the fastest way to solve your problem, and it isn’t fair to you or the company.
Most complaints can be resolved at the customer service level or by a primary contact whose job is to handle them. That’s why we publish an escalation ladder: a customer service contact first, then a primary and secondary contact, and the chief executive only at the top. Working up that ladder gets most problems fixed faster than firing off a single email to the CEO, who will route it back down to someone else anyway.
Saving the executive contacts for last also keeps them useful. If everyone emails the CEO first, that channel stops working for the cases that need it. We ask readers to escalate only after the lower levels have failed, so the people at the top stay reachable when it counts.
Do you guarantee these contacts will respond?
No. We provide verified contact information, not a promise of a reply. A company is under no obligation to answer, and we can’t control whether it does. Our contacts give you the best available path to reach someone who can help.
I used your contacts and still got nowhere. Now what?
Don’t give up! When a company won’t budge, Elliott Advocacy can help. Contact our advocates and we’ll do our best to assist.
We’re a nonprofit, and we help consumers resolve disputes for free. If you’ve worked your way up the contacts and still haven’t reached a resolution, you can ask our advocacy team to take a look at your case. We’ll review what happened and, when we can, reach out to the company on your behalf.
Before you contact us, gather the details: the company name, your account or reservation number, a short summary of the problem and copies of the messages you’ve already sent. The more complete your paper trail, the faster we can help.
We can’t win every case, but we’ve resolved tens of thousands of them, and there’s no charge for our services.
I represent a company, and you’ve published personal information about one of our executives. How do I get it removed?
We never post personal emails, home addresses or other private information. Our directory lists only publicly available business contact information, such as work email addresses, business phone numbers, names and job titles.
The name and title of a manager or executive is not private information. Publishing the names of the people who run a company, along with their business contact information, is protected by the First Amendment.
If you believe we’ve published something that is genuinely private, such as a personal cell number or a home address, contact us and we’ll review it right away. If the information is accurate business contact information, though, we would respectfully decline your request to remove the information.
My company only offers customer service through a web form or online chat. Your contacts are reaching the wrong people. How do I get you to delete them and point to our website instead?
We hear this often, and we understand the frustration. But routing every customer through a web form or chat window is the problem our directory is trying to solve.
When a company limits contact to a single online channel, consumers who don’t get a resolution there have nowhere to turn. That’s why we research and publish contacts for managers and executives who have the authority to fix a problem the front-line channel couldn’t. Those contacts aren’t the “wrong” people. They’re the escalation path, and we ask readers to use them only after the standard channel has failed.
We’re glad to point to your customer service page in addition to the executive contacts, and we do that on many listings. We’re also happy to correct any contact that is genuinely inaccurate, such as an executive who has left the company or a title that has changed.
What we won’t do is remove verified executive contacts and leave only a web form. Our directory exists because consumers need a way to reach a real person when the official channel doesn’t work.
Can I request a contact that isn’t in your directory?
Yes. If a company isn’t listed, or you need a contact we haven’t published, reach out and we’ll try to research it.
Is this information free?
Yes. All of our contacts and advocacy services are completely free.
Someone contacted me claiming to represent Elliott Report and asked for payment for inclusion in your directory. Is that legitimate?
No. Our directory is 100 percent free.
What’s the relationship between Elliott Report and Elliott Advocacy?
They work together but serve different roles. Elliott Advocacy is our nonprofit organization. It researches company contacts and uses them in its free advocacy services, helping consumers resolve disputes with companies directly.
Elliott Report, this site, publishes those contacts online and maintains the searchable company contacts directory you use to look up a company and find the right person to reach.
In short, Elliott Advocacy does the research and the advocacy work. Elliott Report puts the contacts in front of you and keeps the directory current. Both are free to use.
Got a question you’d like us to answer in the FAQ? Please send us an email.