What makes you happiest? Your TV — and here’s why
Jessica Beeman paid $779 for her 50-inch TV, a purchase she was pleased with, until one day “it just stopped” working. And then she wasn’t.
Christopher Elliott
Any hope of saving a “vacation from hell” to Cuba?
If you were less than impressed with your last vacation, you’re in good company. Say “hello” to Colette Blanchette, who recently traveled to Cuba for what was supposed to be a relaxing tropical getaway.
Can you trust the cruise lines’ new passenger “bill of rights”?
Maybe it was the string of customer-service disasters, starting with the Costa Concordia tragedy last year and leading up to the recent Carnival Triumph “poop” cruise, on which passengers were left adrift in the Gulf of Mexico for five days without working toilets.
I had an aneurysm, but British Airways is keeping my money
After Gavin King suffers an aneurysm and misses his flight to England, British Airways decides to keep his money. Requests for a refund or credit go unanswered. Looks like a case for the Travel Troubleshooter.
Oh no! JetBlue breaks guitars, too?
Add the word “breaks guitars” after any company, and everyone knows exactly what you’re talking about.
My phone doesn’t work — do I still have to pay my bill?
Joanna Morehead’s wireless phone bill has been referred to a collections department. Just one problem: She was never able to really use her phone, which she canceled shortly after receiving it. Does she still have to pay?
Would you care to hold that plane?
Holding a plane for a passenger is an iconic customer service gesture. In a different era of commercial aviation, before on-time arrivals became so important that aircraft doors closed 15 minutes before departure, planes were almost routinely kept at the gate for passengers who were trying to make a connection or who were just late.
Did she wait too long to file a damage claim?
Susan Young has waited too long to file a damage claim with here credit card company. But it’s not her fault – a car rental contract employee told her to do it. Who’s responsible?
“Apparently with Carnival, the passenger does not always come first”
Kristen Hernandez thought she’d found a bargain on the Carnival Breeze next month. Or, to be more precise, she thought her travel agent had found one.
Help, my Honda radio is on the blink
The radio on Narendra Goel’s Honda Accord doesn’t work properly. But Honda won’t fix it without charging him. Can it do that?