Am I dreaming of a refund for my eDreams canceled flights?

Linda Galante dreamed for nine months of a refund for her eDreams canceled flights. But none of her efforts could yield that refund in reality — until she came to Elliott Advocacy. Read more “Am I dreaming of a refund for my eDreams canceled flights?”

Social distancing on a plane? This is how to do it

Are you wondering about how to conduct social distancing on your next plane trip? Then here is the information you need. Read more “Social distancing on a plane? This is how to do it”

The rule of customer misinformation: What companies don’t want you to know

Frontier Airlines thought Albert Cohen was clueless. But he wasn’t. When the airline canceled his recent round-trip flight from Cleveland to Phoenix, a representative told him his only option was to accept a flight voucher for $226. And by doing so, the airline illustrated one of the biggest unwritten rules about customer service: the rule of customer misinformation. Read more “The rule of customer misinformation: What companies don’t want you to know”

This is how to find out if you’re tipping too much

Are you tipping too much? (or not enough) You might be. Here’s how to find out. Read more “This is how to find out if you’re tipping too much”

If the coronavirus ruined your travel plans, this is what you need to know

If the coronavirus ruined your travel plans and you got stuck with a bill, you’re not the only one.

Since this crisis brought the travel industry to a halt, we’ve received more pleas for help than ever. Travelers need guidance navigating the complicated, ever-changing, and often confusing cancellation and refund policies created during the pandemic.

As we approach the seven-month mark of the coronavirus crisis, here’s what you need to know about those cancellation policies — so you don’t end up taking a financial hit. (Reprint)
Read more “If the coronavirus ruined your travel plans, this is what you need to know”

Does Global Entry work? Here’s what the government doesn’t want you to know

When the federal government proposed a trusted traveler system years ago, I got into an argument with a well-known travel writer. He claimed a program like Global Entry that subjected you to a background check and stored your biometric data would never fly.

He argued that the government had no interest in collecting that information and keeping close tabs on its citizens. Read more “Does Global Entry work? Here’s what the government doesn’t want you to know”