Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Annoying hotel charges were supposed to disappear after the government declared war on junk fees. Instead, hotels fought back.
They want to destroy us.
They want to terminate our work, shut this site down, and replace the void with corporate-friendly, affiliate-driven, bogus advocacy.
Pay attention.
If you do, you won’t end up like Allan Jordan, who showed up for a recent Virgin Atlantic Airways flight from New York to London, only to discover he’d overlooked a small but important detail.
Cristina Criado’s flight diverted to Panama City after a tragic accident closed the airport in Lima. Does American Airlines owe her a refund for her trip in vain — and if so, how much?
Loc Nguyen did a double-take when he saw the charges from his wireless company. His AT&T bill was wrong — to the tune of $499.
How could that be? AT&T had promised him he’d only spend $36 for his new iPhone 11.
Nguyen says he spent hours trying to fix the problem, “but AT&T isn’t giving me credit.”
Have you been the target of scammers pretending to renew your antivirus protection on your computer? Here’s how to spot the signs of this scam.
Critics have called the Better Business Bureau (BBB) a scam and a ripoff — an aging nonprofit organization that extorts companies to the tune of hundreds or thousands of dollars a year to maintain a meaningless rating and accreditation. With all that controversy, you’d think the BBB would tread carefully around real consumer advocates, lest they end up in their crosshairs.
But you’d be wrong.
Last week, one of our readers pointed out that the BBB had given Elliott Advocacy an F rating! The circumstances around this failing grade are so bizarre and so infuriating that you will probably never believe another word the BBB says. (last updated on Aug 4, 2021)
Like so many other passengers last year, Bessie Walker canceled her scheduled cruise after the COVID-19 outbreak. She says Carnival offered her a full refund of her deposit or a future cruise credit. But now it won’t give her either. Can we help?
After decades of consumer advocacy, I think I finally understand the one emotion that all customers feel when a business falls short of its promises: betrayal.
Betrayal is a common theme on this site. Every day, greedy businesses betray their customers in one of at least three ways. But you can do something about it.
