Rachael McHenry is sure her hotel made a billing error. The Comfort Suites Paradise Island offered her a $150 food and beverage credit but then charged her credit card $111 for dinner, anyway.
“Our server assured us the hotel would reimburse us for the charge,” she says. “Now the hotel refuses to respond.”
She’s right. McHenry’s billing error is just one of several types I see regularly. Hotels erroneously bill guests for extra nights, for damage to the room, and for souvenirs allegedly taken, like bathrobes and pillows.