Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Airlines sure have a funny way of saying thank you.
After you spend years obsessively funneling every purchase through their co-branded credit cards and sitting in its cramped economy class seats, you finally go to redeem your “free” flight—only to find a $1,400 bill waiting for you at checkout.
There’s a new milestone in American air travel: checking your suitcase may now cost more than your seat.
Turns out there is such a thing as a free ride.
That’s what I discovered when I hopped on a tram in Melbourne, Australia, last week. When I tapped my Myki card—the local version of a transit pass—the fare was exactly zero Australian dollars.
After Richard Karwic left his cruise early to check on his elderly mother-in-law, he was shocked to receive a $300 fine from his cruise line.
Norovirus has already claimed its first victims at sea this year. Things may be about to get a whole lot worse.
Marilyn Kaufman didn’t realize she was inviting an observer into her living room when she signed up for a lower car insurance rate. To secure a discount, her insurance company required her to keep a driving-tracker app active on her phone all the time. It monitored her braking and acceleration, but it also followed her while she walked her dog or sat at her kitchen table.
To understand how absurd the idea of airfare hacking is, imagine this: Your car is running on empty. Instead of filling the tank right away, you wait until Sunday because you heard that the prices will dip a few cents lower at midnight. You circle the block, burning more gas all the while, waiting for the digital display to reset.
When Cary Tatkin searched for the lowest airfare to Europe, he didn’t realize Lufthansa might be running its own search for the highest price it could extract from him.
The cruise industry wants you to think it’s the safest vacation in the world. But recent crime reports have cast an unwanted beacon on flawed regulations and fine-print arbitration clauses that may be hiding the reality of safety at s
Picture this: You’re driving 85 in a 65-mph zone, and a state trooper pulls you over. But instead of a $200 ticket, he hands you a warning and a pamphlet on the importance of speed limits.
