How much does my airline owe me for a broken seat?
Elite-level frequent travelers who whine if their lie-flat business seat doesn’t recline all the way are regularly and shamelessly mocked on this site.
Christopher Elliott
“What should I have done in this situation?”
The car rental insurance scam is a fairly well-known “gotcha” for international renters, and it’s a trap Doreen Murphy believes she walked right into when she rented a car from Budget in Northern Ireland recently.
Should this airline merger be allowed to fly?
The proposed merger between American Airlines and US Airways may not be a done deal, even if almost everyone is behaving as if it were.
Who’s to blame for an “invalid” reservation number?
When Jeff Williams’ pre-paid Priceline reservation number is “invalid” he’s forced to rent a car at a higher price. Should Priceline refund the difference?
Hit by a late charge? Here’s why you should write it up
Jeanette Burton doesn’t smoke. Neither do her grandchildren, ages 5, 10 and 15, with whom she spent a recent Spring Break weekend at the Holiday Inn Sunspree Resort in Galveston, Texas.
Verizon won’t replace my broken phone — do I still owe an early termination fee?
Judy Schulze’s husband needs a new phone. But Verizon Wireless wants him to sign a new two-year contract to get one. Is that fair?
How to tell the TSA how to do its job – and how to get it to listen
If you’re afraid a TSA agent might bungle your screening when you fly somewhere this summer, maybe you should do what John Klapproth did when he was traveling from Seattle to Anchorage recently.
Should I help get a refund for a “disastrous” hotel stay?
The Sunswept Beach Hotel, a budget hotel on Barbados’ western coast, promises visitors they will be left “wanting for nought.” But when Josh Trevers checked in for a recent stay, he was left wanting for something: a working air conditioning to take the edge off the Caribbean heat.
Something’s still “phishy” about vacation rentals
If you think the words “vacation rental” and “phishing” are all but synonymous, you’re not alone. Just talk to Ann Schutte, who recently found a rental villa with a “million-dollar” view in Sedona, Ariz., through the rental Web site VRBO.com.
Help, Hertz is charging me for a burnt clutch!
When the clutch on his car fails, Hadley Roeltgen is sent an 850 euro bill. But his credit card company says he shouldn’t be responsible, and reverses the charge. Now, a collections agency is after him. What should he do?