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The Navigator
Do ethics matter in travel? Yes, and here’s why
Maybe you missed the announcement that the American Society of Travel Agents (ASTA) is introducing a “ground-breaking” new course focused on ethics in the travel industry.
If you’re like most travelers, you may not know the American Society of Travel Agents from the American String Teachers Association.
Don’t get broadsided by tolls when you rent a car
When he crossed the San Mateo-Hayward Bridge in Northern California, James Kaiser expected Avis to bill him for the $5 toll. It did, then it added a convenience fee — of $19.75.
Why hotels are happy to accommodate guest requests — up to a point
When Jim Reid checks into a Westin hotel, he inevitably catches a whiff of a “woody cedar and vanilla” scent called White Tea. It’s a pleasant smell to most guests, but not to him.
Hotels love this new bill. Guests? Not so much.
The hotel industry is celebrating a big win after the recent introduction of the Stop Online Booking Scams Act of 2016 in the Senate.
When should you have reservations about your hotel reservations?
When it comes to booking a hotel online, what you see isn’t always what you get.
Christina Daves knows. On several occasions, she’s shopped for a hotel room online and then clicked through to make a reservation, only to discover she was actually dealing with a third-party site that looked like a hotel site.
Don’t take a picture on the plane until you’ve read this story
Next time you’re tempted to take a snapshot of an interesting cloud formation or your seatmate sprawling into your personal space on a plane, remember Arash Shirazi and Steven Leslie.
As airline complaints soar, the government comes to the rescue
Kendra Thornton is an unlikely candidate for government aid, but when Frontier Airlines recently denied her a seat on a flight from Chicago to Denver, that’s exactly what she got.
Hertz scrubs rental car cleaning fee — will others follow?
Hertz has quietly dropped one of the car rental industry’s most unpopular surcharges: the cleaning fee.