Maybe you missed the announcement that the American Society of Travel Agents (ASTA) is introducing a “ground-breaking” new course focused on ethics in the travel industry. Read more “Do ethics matter in travel? Yes, and here’s why”
Thanksgiving is only a couple weeks away. Do you really want to wait until the last minute to plan your holiday travel? Not this year. Read more “2016 holiday travel guide: When to drive, how to book and where to save”
When he crossed the San Mateo-Hayward Bridge in Northern California, James Kaiser expected Avis to bill him for the $5 toll. It did, then it added a convenience fee — of $19.75.
Read more “Don’t get broadsided by tolls when you rent a car. Here’s what you need to know”
When the Transportation Department (DOT) announced new “enhanced” protections for air travelers last week, the reaction was predictable. Airlines complained loudly that they were being re-regulated. Consumer groups offered a collective eye-roll, grumbling that it wasn’t enough. And the government cheerfully congratulated itself. Read more “New DOT initiatives target airlines’ baggage fees and price transparency. Are they enough?”
When Jim Reid checks into a Westin hotel, he inevitably catches a whiff of a “woody cedar and vanilla” scent called White Tea. It’s a pleasant smell to most guests, but not to him. Read more “Why hotels are happy to accommodate guest requests — up to a point”
The hotel industry is celebrating a big win after the recent introduction of the Stop Online Booking Scams Act of 2016 in the Senate.
Read more “Hotels love this new bill. Guests? Not so much.”
When it comes to booking a hotel online, what you see isn’t always what you get.
Christina Daves knows. On several occasions, she’s shopped for a hotel room online and then clicked through to make a reservation, only to discover she was actually dealing with a third-party site that looked like a hotel site. Read more “When should you have reservations about your hotel reservations?”
Next time you’re tempted to take a snapshot of an interesting cloud formation or your seatmate sprawling into your personal space on a plane, remember Arash Shirazi and Steven Leslie.
Both of them are law-abiding citizens and air travelers. And both recently ran afoul of the airline industry’s confusing photography rules.
Read more “Don’t take a picture on the plane until you’ve read this story”
Kendra Thornton is an unlikely candidate for government aid, but when Frontier Airlines recently denied her a seat on a flight from Chicago to Denver, that’s exactly what she got.
Read more “As airline complaints soar, the government comes to the rescue”