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Elliott Report

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The Navigator

What to do about hotel renovation hassles

February 5, 2024August 29, 2015 by Christopher Elliott

As hotel renovations go, the one Robert Reich experienced was pretty extreme. The property he’d booked in Baltimore.

Categories The Navigator
If your blood pressure spikes when you think about the words “kids” and “plane” then this story may have a calming effect.

Are airlines about to charge your kids more?

February 1, 2024March 22, 2015 by Christopher Elliott

If your blood pressure spikes when you think about the words “kids” and “plane” then this story may have a calming effect.

Categories The Navigator
Lost luggage may soon become as rare as lost airline tickets — or, at least, you’d think so when you talk to someone like Randal Collins.

No more lost luggage? It’s not science fiction

February 1, 2024March 8, 2015 by Christopher Elliott

Lost luggage may soon become as rare as lost airline tickets — or, at least, you’d think so when you talk to someone like Randal Collins.

Categories The Navigator
It’s for your own good. If you travel you are hearing these words more often than ever, and they are being applied to unwelcome scenarios.

Beware of travel industry doublespeak

January 29, 2024March 1, 2015 by Christopher Elliott

It’s for your own good. If you travel you are hearing these words more often than ever, and they are being applied to unwelcome scenarios.

Categories The Navigator
The days of a freewheeling, lightly regulated airline industry, in which it charge whatever fees and fares it pleases, may be nearing an end.

Should airlines be re-regulated?

January 29, 2024February 22, 2015 by Christopher Elliott

The days of a freewheeling, lightly regulated airline industry, in which it charge whatever fees and fares it pleases, may be nearing an end.

Categories The Navigator
Airport communication systems in Gainesville had stopped working. The airline said these circumstances were beyond its control.

What to do about the ‘circumstances beyond our control’ excuse

January 29, 2024February 15, 2015 by Christopher Elliott

Airport communication systems in Gainesville had stopped working. The airline said these circumstances were beyond its control.

Categories The Navigator
A few weeks ago, Amos only had a toll road, between him and his destination in Austin. It was missing an important feature: a toll booth.

Look out! Automated plazas take a toll on car rental customers

January 29, 2024February 8, 2015 by Christopher Elliott

A few weeks ago, Amos only had a toll road, between him and his destination in Austin. It was missing an important feature: a toll booth.

Categories The Navigator
A car rental should be the least dramatic part of your vacation. You pick up the vehicle, you drive it, you return it to the airport.

Don’t let your next rental car go flat

January 29, 2024January 25, 2015 by Christopher Elliott

A car rental should be the least dramatic part of your vacation. You pick up the vehicle, you drive it, you return it to the airport.

Categories The Navigator
The lowly economy-class section is getting an upgrade in 2015. Or a downgrade, depending on your point of view.

Economy class gets an upgrade – or is it a downgrade?

January 29, 2024January 18, 2015 by Christopher Elliott

The lowly economy-class section is getting an upgrade in 2015. Or a downgrade, depending on your point of view.

Categories The Navigator
The North American airline industry collected an estimated $8.2 billion should they give more refund airline fees than they are?

How refundable are airline fees? Not so much

January 29, 2024January 11, 2015 by Christopher Elliott

The North American airline industry collected an estimated $8.2 billion should they give more refund airline fees than they are?

Categories The Navigator
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