Warning! Dropping off your rental car doesn’t mean you’re off the hook
Budget Rent a Car recently quoted Roy Bonney a $96 rate for a one-day rental from Norfolk to Washington. But it sent him a bill for $3,374.
The Navigator
Solving the credit card “hold” mystery
The credit card hold mystery happened to Judith Searcy when she stayed at the Portland Marriott Downtown Waterfront in Oregon this summer.
Federal government wraps up quiet year for traveler protections
Government fines against airlines for consumer rule violations are on track to hit a six-year low as U.S. DOT’s enforcement actions shift.
Why the travel industry’s favorite new word is “no” – and what to do about it
The travel industry’s favorite new word seems to be “no.” Sergio Lopez knows that. So does Melanie Channick.
Should the government regulate loyalty programs?
Frequent-flier programs are rigged to favor airlines, deceive passengers and cost consumers billions of dollars.
Allergic to cats or dogs? Read this before you fly
Some airline passengers are more equal than others. But what happens when you suffer from allergies and the other passenger is a dog or cat?
Four years later, did Google kill flight search?
Four years later. When David Sun needs a cheap ticket, he Googles it. When James Pillow wants to fly somewhere, he doesn’t.
Who’s really responsible for your flight delay?
Even though Kurt doesn’t work for the TSA, that doesn’t stop him from lending a hand when he’s stuck in a long line.
Why your next airline ticket purchase should be like buying a car
When Loren Witkin says that he shopped around for a new car, you can take him at his word, it promised no haggling and no hidden fees.