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Elliott Report

Elliott Report

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The Navigator

It starts with a postcard saying that you’ve won an airline ticket. To collect your prize, you have to attend a brief presentation.

Airlines sue travel clubs for appropriating logos

January 28, 2024September 7, 2014 by Christopher Elliott

It starts with a postcard saying that you’ve won an airline ticket. To collect your prize, you have to attend a brief presentation.

Categories The Navigator
Why are airlines raking in record profits? Maybe they’re monetizing your personal data without your explicit consent.

Are airlines profiting at your expense?

September 7, 2025August 31, 2014 by Christopher Elliott

Why are airlines raking in record profits? Maybe they’re monetizing your personal data without your explicit consent.

Categories The Navigator
You don’t have to be an expert on photographic evidence to take snapshots of your rental car before you drive off the lot, but it helps.

When you’re traveling, a picture can be worth a thousand dollars

January 28, 2024August 24, 2014 by Christopher Elliott

You don’t have to be an expert on photographic evidence to take snapshots of your rental car before you drive off the lot, but it helps.

Categories The Navigator
Landra Osmus doesn’t smoke. So when she checked out of the Comfort Suites at Sabino recently, she almost choked on her bill.

The travel industry cracks down on smokers

January 27, 2024August 17, 2014 by Christopher Elliott

… Read more

Categories The Navigator
Tragedy struck just as Ira Birnbaum and his wife prepared to set sail along Alaska’s scenic Inside Passage on Norwegian Cruise Line.

Cruise lines take a hard line on refunds

January 27, 2024August 10, 2014 by Christopher Elliott

… Read more

Categories The Navigator
One-sided cancellation policies are due for cancellation. Change your mind when you’re traveling, and the consequences can be costly.

Maybe the travel industry’s one-sided cancellation policies are due for cancellation

January 27, 2024August 3, 2014 by Christopher Elliott

One-sided cancellation policies are due for cancellation. Change your mind when you’re traveling, and the consequences can be costly.

Categories The Navigator
After years of putting up with blackout dates, broken promises and bait-and-switch games, loyalty program members are saying “Enough!”

Are travelers giving up on loyalty programs?

January 27, 2024July 27, 2014 by Christopher Elliott

… Read more

Categories The Navigator
The oddly named Transparent Airfares Act, a bill championed by the domestic airline industry, has followed a likely trajectory.

How airlines plan to have their way with fare disclosure

January 27, 2024July 20, 2014 by Christopher Elliott

… Read more

Categories The Navigator
Upgrade. They said “yes” when their airline asked whether they were interested in paying extra for a premium seat just before boarding.

Should you go for a last-minute upgrade?

January 27, 2024July 13, 2014 by Christopher Elliott

… Read more

Categories The Navigator
Mention a “custom” airfare to Joan Eisenstodt, and she’ll admit that she’s worried. “Will I be quoted a higher fare than, say, my niece?"

Who really benefits from “custom” airfares?

January 27, 2024July 6, 2014 by Christopher Elliott

Mention a “custom” airfare to Joan Eisenstodt, and she’ll admit that she’s worried. “Will I be quoted a higher fare than, say, my niece?”

Categories The Navigator
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