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Essential Reading

From space cakes to street food, travelers are eating risky things on vacation. Experts warn what to avoid to prevent illness and ruined trips.

The things you should never eat when you’re on vacation

Why your hotel stay feels like a rip-off. Discover the essential amenities hotels should provide and how to avoid extra charges this summer.

Why your hotel stay feels like a rip-off (and how to fix it)

Aman Chawla cancels his hotel room in Wrocław, Poland, made through Booking.com. But even though he's within the cancellation window, he's not getting a refund. Did he lose his $742?

I canceled on time! Why can’t I get my money back from Booking.com?

Alice Mansergh, CEO of Tourism Ireland.

Does Ireland’s green tourism transformation make it worth a visit?

Amie Tugwell's Vrbo rental is contaminated with mold. She and her family checked out after one night. Why can't she get her money back?

Mold in my vacation rental! I want a refund from Vrbo

apple iPhone issues

Help! My iPhone trade-in got lost in the mail!

Dave Weiss thought he’d done everything right with his iPhone trade-in. He sent his old phone back to Apple, expecting a smooth transaction and a $160 store credit.

Company Contacts

We publish the names and emails of customer service managers. Check out our directory.

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Latest Stories

apple iPhone issues

Help! My iPhone trade-in got lost in the mail!

It's not fear driving Harry Wenkert to make a "must-have" travel purchase for 2026. It's peace of mind, he says.

Planning a trip for 2026? Don’t miss this must-have accessory, say experts

From Philippe Marie's corner office in Papeete, you can see most of Air Tahiti Nui's fleet of four Boeing 787s at any given time.

Can this airline protect paradise?

Sandra Addo's $98 Christmas tree is damaged by FedEx before it arrives. An Amazon customer service agent promises to send her a new one, and a second agent confirms it. But then a supervisor reverses the decision, leaving her with no tree for the holidays. Can Amazon save this Christmas tree order?

Amazon promised me a new Christmas tree, then I got Scrooged

Bartosz Jusypenko rents a car through Turo in Canada and returns it without incident -- or so he thinks. The host claims a new scratch appeared during the rental, but the car was dirty at pickup. Now Turo wants him to pay $1,200 to fix the damage. Is that right?

Turo is accusing me of causing $1,200 in damage. But I didn’t do it!

When Iberia Airlines canceled Olga Betzler's flight from Barcelona to Los Angeles, she assumed getting her $654 refund would be straightforward

When an airline refuses to refund you $654, this could be the reason

After spending 350 days a year on the road with a rotating cast of carry-ons, I've discovered that the smallest component of your luggage can decide the entire fate of your trip. Fortunately, the luggage industry is getting serious about wheels.

A wheel good investment: Here’s the luggage that survived 350 days on the road

UNESCO-protected Luang Prabang is one of Southeast Asia’s most picturesque cities—but its rising tourism comes with environmental costs. From a plastic-free hotel to methane-reducing buffalo blocks, local innovators are pushing for a model of sustainability that preserves culture and empowers the community. Can these efforts shape a more responsible future for Laos?

Can a green hotel (and a side of buffalo milk) save Luang Prabang?

Ultimate Guides

When traveling, the last thing anyone wants is to face the hassle of lost luggage. This comprehensive guide offers vital information on what to do if your luggage goes missing during air travel, cruises, train journeys, or hotel stays. From understanding the rules of lost luggage claims to tips on preventing your bags from getting lost, this article is an essential resource for travelers. It covers everything from filing claims to avoiding luggage fees, ensuring your travel remains stress-free.

The ultimate guide to finding your lost luggage

Thinking about a spring break vacation? You better think fast, because the 2025 spring break travel season will be busier -- and potentially more expensive -- than ever.

Here’s your insider guide to spring break travel in 2025

Happy holiday travel.

Here’s your ultimate guide to holiday travel

Travel food basics: How to eat better when you travel.

Eat this! The ultimate guide to travel food

If you're going somewhere, chances are you need a reliable carry-on or rollaboard. But how do you buy the best luggage for your next trip?

Here’s how to buy the best luggage for your next trip

Travel prices are falling like leaves on a late October afternoon in Martha's Vineyard. No question about it, this autumn will be a great time to travel -- it always has been.

Here’s your ultimate guide to fall travel

Sitting in a pressurized aluminum tube for hours at a time takes a heavy toll on your body. So how do the pros survive a long flight in economy class? And how do they avoid jet lag?

Expert tips for surviving a long flight in economy class and avoiding jet lag

Navigating the world of travel can be complex. Find out how a travel advisor can simplify your journey, especially for unique trips like solo travel or senior travel. We'll explore when to engage a travel advisor, how they can enhance your trip, their costs, and strategies to find the right advisor for your needs.

The ultimate guide to finding a travel advisor

What’s Your Problem?

If you have a consumer problem, please contact our team at Elliott Advocacy through this form. We’re always here to help. Our help is free.

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