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Essential Reading

Tipping is dead. At least tipping, as you and I understand it. A mandatory 20 percent gratuity on every restaurant meal? Obligatory tips for housekeepers, concierges and tour guides? Kiss them goodbye.

Some Americans have stopped tipping. Should you, too?

Air travelers often exhibit "exit envy," a phenomenon where passengers rush to disembark the moment the plane lands, leading to chaos and frustration. Whether driven by the need to make a tight connection or simply a desire to leave the plane as soon as possible, this behavior disrupts the usual deplaning process. However, there are courteous ways to ensure you can exit early without inconveniencing others, including enlisting the help of flight attendants or securing a seat near the front. Learn the art of exiting a plane early without stepping on toes.

Why does everyone want to get off the plane first? It’s exit envy!

When it comes to hotel amenities, the lodging industry is trying something new: It's giving you what you want.

Which hotel amenities do you really want? You won’t believe it!

Ling Lu Yamaki navigated a $28,000 timeshare entanglement with Hilton Grand Vacations after feeling misled. Her journey uncovers the intricacies of timeshare agreements, the importance of consumer rights, and the unexpected twists in resolving such disputes. This tale serves as a cautionary lesson for anyone considering or trying to exit a timeshare.

How do you get out of a $28,000 timeshare mistake? Definitely not like this

Robert Zuercher and his fiancee were flying from Cancun, Mexico, to Cleveland for a somber occasion. His grandmother had died, and they were attending her funeral. But they say Frontier Airlines added to their grief when they were kicked off their flight without explanation -- or compensation.

Kicked off my flight for being disruptive — does Frontier Airlines owe me anything?

The screen on Laura Eichenhorn's new Acer Chromebook is warped. But when she returns it, PayPal keeps her money -- and the merchant keeps her computer. Is that allowed?

PayPal problem: I have a broken Acer Chromebook — but no refund!

Company Contacts

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Latest Stories

The screen on Laura Eichenhorn's new Acer Chromebook is warped. But when she returns it, PayPal keeps her money -- and the merchant keeps her computer. Is that allowed?

PayPal problem: I have a broken Acer Chromebook — but no refund!

When Joseph Hall returns his car to Budget, it drops a $450 cleaning fee on him. Does he have to pay all of it?

Do I really have to pay this $450 cleaning fee from Budget?

A SIM swapping nightmare leads to a $3,809 bill from Best Buy. Can Chase help?

A SIM swapping nightmare leads to a $3,809 bill from Best Buy. Can Chase help?

The Shelbourne Dublin is on a mission to become a zero-waste hotel. It's a lofty goal for any establishment, let alone a 200-year-old luxury hotel known as the Grand Dame of Dublin.

How Ireland’s Shelbourne Hotel is finding sustainability

Tourists are hated now more than ever. Maybe it's because they did not behave last summer. Here's what to do about hating tourists.

Everyone hates tourists. Here’s how to be a better traveler next summer.

When Danny Gardner cancels his Master Protection from Sears, a representative tells him to be patient and that the bank is slow to process refunds. But it's been four months.

I canceled the Master Protection on my washer. Can I get a refund from Sears?

The hotel David Marsh reserved in Cancun, Mexico, is not responding to his questions -- but it's keeping his money. Can Booking.com help him get a refund?

My hotel won’t answer me. How about a refund?

Francois Bernier wants his money back from a hotel in Italy, but he's not sure if he can get it.

I want my money back for this hotel! Can I dispute a credit card charge made abroad?

Ultimate Guides

When traveling, the last thing anyone wants is to face the hassle of lost luggage. This comprehensive guide offers vital information on what to do if your luggage goes missing during air travel, cruises, train journeys, or hotel stays. From understanding the rules of lost luggage claims to tips on preventing your bags from getting lost, this article is an essential resource for travelers. It covers everything from filing claims to avoiding luggage fees, ensuring your travel remains stress-free.

The ultimate guide to finding your lost luggage

Thinking about a spring break vacation? You better think fast, because the 2025 spring break travel season will be busier -- and potentially more expensive -- than ever.

Here’s your insider guide to spring break travel in 2025

Happy holiday travel.

Here’s your ultimate guide to holiday travel

Travel food basics: How to eat better when you travel.

Eat this! The ultimate guide to travel food

If you're going somewhere, chances are you need a reliable carry-on or rollaboard. But how do you buy the best luggage for your next trip?

Here’s how to buy the best luggage for your next trip

Travel prices are falling like leaves on a late October afternoon in Martha's Vineyard. No question about it, this autumn will be a great time to travel -- it always has been.

Here’s your ultimate guide to fall travel

Sitting in a pressurized aluminum tube for hours at a time takes a heavy toll on your body. So how do the pros survive a long flight in economy class? And how do they avoid jet lag?

Expert tips for surviving a long flight in economy class and avoiding jet lag

Navigating the world of travel can be complex. Find out how a travel advisor can simplify your journey, especially for unique trips like solo travel or senior travel. We'll explore when to engage a travel advisor, how they can enhance your trip, their costs, and strategies to find the right advisor for your needs.

The ultimate guide to finding a travel advisor

What’s Your Problem?

If you have a consumer problem, please contact our team at Elliott Advocacy through this form. We’re always here to help. Our help is free.

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What's This Site?

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