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Essential Reading

Tipping is dead. At least tipping, as you and I understand it. A mandatory 20 percent gratuity on every restaurant meal? Obligatory tips for housekeepers, concierges and tour guides? Kiss them goodbye.

Some Americans have stopped tipping. Should you, too?

Air travelers often exhibit "exit envy," a phenomenon where passengers rush to disembark the moment the plane lands, leading to chaos and frustration. Whether driven by the need to make a tight connection or simply a desire to leave the plane as soon as possible, this behavior disrupts the usual deplaning process. However, there are courteous ways to ensure you can exit early without inconveniencing others, including enlisting the help of flight attendants or securing a seat near the front. Learn the art of exiting a plane early without stepping on toes.

Why does everyone want to get off the plane first? It’s exit envy!

When it comes to hotel amenities, the lodging industry is trying something new: It's giving you what you want.

Which hotel amenities do you really want? You won’t believe it!

Ling Lu Yamaki navigated a $28,000 timeshare entanglement with Hilton Grand Vacations after feeling misled. Her journey uncovers the intricacies of timeshare agreements, the importance of consumer rights, and the unexpected twists in resolving such disputes. This tale serves as a cautionary lesson for anyone considering or trying to exit a timeshare.

How do you get out of a $28,000 timeshare mistake? Definitely not like this

Robert Zuercher and his fiancee were flying from Cancun, Mexico, to Cleveland for a somber occasion. His grandmother had died, and they were attending her funeral. But they say Frontier Airlines added to their grief when they were kicked off their flight without explanation -- or compensation.

Kicked off my flight for being disruptive — does Frontier Airlines owe me anything?

Leigh Roberts and her wife purchased an extra seat on a flight from Orlando to Venice, only to find out that United Airlines resold it to another passenger. Despite multiple attempts to get a refund, United initially refused, citing nonrefundable ticket policies. However, a missed boarding pass scan and a lack of proper follow-up led to this costly mistake. After escalating the issue and persistence, United finally agreed to process a refund for the extra seat. This story highlights the importance of ensuring your extra seat is properly scanned.

If you reserve an extra seat on United Airlines, don’t forget to do this

Leigh Roberts and her wife book an extra seat on a trip from Orlando, Fla., to Venice, Italy. But United resells the seat to another passenger. Can Roberts get a refund?

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Latest Stories

Leigh Roberts and her wife purchased an extra seat on a flight from Orlando to Venice, only to find out that United Airlines resold it to another passenger. Despite multiple attempts to get a refund, United initially refused, citing nonrefundable ticket policies. However, a missed boarding pass scan and a lack of proper follow-up led to this costly mistake. After escalating the issue and persistence, United finally agreed to process a refund for the extra seat. This story highlights the importance of ensuring your extra seat is properly scanned.

If you reserve an extra seat on United Airlines, don’t forget to do this

When Jane Huang transferred $1,264 to her brother through PayPal, it never reached his account. Despite numerous attempts to resolve the issue, including contacting PayPal and Xoom, and filing complaints with financial protection agencies, her money remained missing for six months. After persistent efforts and seeking help from a consumer advocacy site, PayPal finally refunded her the full amount plus $100. Her experience highlights the importance of verifying recipient details, monitoring transaction statuses, and the challenges of resolving lost money transfers with online payment services.

PayPal money transfer problem: What should I do if the money never gets there?

When traveling, saying the wrong thing can quickly lead to poor service. Businesses claim to offer excellent customer care, but their employees, being human, may react negatively if you disrespect them. Say something like "Do you know who I am?" or "I'll sue," and you might find yourself with the worst seat or service available. To avoid this, it’s crucial to say things calmly, stick to the facts, and treat employees with respect. A friendly word can go a long way in ensuring a better travel experience.

Traveling? Here’s what to say if you want to get the worst treatment — guaranteed!

For seasoned travelers like Rasa Urbonaite, safety comes first. Rasa relies on her iPhone, not just for directions or social media updates, but for something far more crucial: the Allianz travel insurance app. With real-time alerts and emergency assistance at her fingertips, her travel insurance app becomes a lifeline. These apps, including popular ones like Faye and Allianz's Allyz, offer everything from medical help to local safety warnings. Could your travel insurance app be your next essential travel companion?

Can a travel insurance app really keep you safer? Here’s the surprising answer

Mirella Veen, a resident of St. Maarten, faced a frustrating situation when her $430 Amazon package, containing computer equipment and shelves, went missing after being handed off to a freight forwarder. Despite Amazon's claims that the package was delivered, there was no proof of receipt, and the company refused to issue a refund or replacement. Mirella's persistence in dealing with automated responses and unhelpful customer service finally led to a resolution. But who was truly at fault, and what does Amazon's policy mean for international customers?

My Amazon package never arrived. Now they’re hiding behind a freight forwarder

Jim Hutslar faced a challenging situation after a scooter accident forced him to cancel his British Airways flight. Despite receiving a promise from Expedia for a $1,987 ticket credit, he hit a roadblock when British Airways marked him as a "no-show" and canceled his entire trip. As a result, he was caught in a frustrating loop between Expedia and British Airways, each pointing the finger at the other. Discover how Jim navigated this complex issue and whether he managed to secure his ticket credit or lost his money for good.

Expedia says I have a $1,987 credit, but British Airways says I was a “no-show”

Tracy Pruss lost her iPhone 13 while boarding an American Airlines flight from Raleigh-Durham to Cincinnati. Despite using the Find My app to locate the phone near the gate desk, her attempts to retrieve it were met with delays and unhelpful responses from both the airport and the airline. As days passed and the battery dwindled, Pruss feared losing the phone—and its irreplaceable contents—forever. Desperate, she drove to the airport in Cincinnati for help. Will American Airlines find her phone before it's too late, or are these precious memories lost forever?

Can American Airlines find my irreplaceable iPhone before it’s too late?

Travelers reached their breaking point this summer. Is loyalty dead?

Ultimate Guides

When traveling, the last thing anyone wants is to face the hassle of lost luggage. This comprehensive guide offers vital information on what to do if your luggage goes missing during air travel, cruises, train journeys, or hotel stays. From understanding the rules of lost luggage claims to tips on preventing your bags from getting lost, this article is an essential resource for travelers. It covers everything from filing claims to avoiding luggage fees, ensuring your travel remains stress-free.

The ultimate guide to finding your lost luggage

Discover essential tips for your 2024 spring break vacation. From snagging the best travel deals to navigating crowds and handling lively spring breakers, our guide offers insider strategies for a seamless holiday. Learn how to choose destinations, book smart, and enjoy a stress-free break in this comprehensive spring break manual.

Here’s your insider guide to spring break travel in 2024

The busy 2023 holiday travel season, which runs from the end of November until early January, will be one for the record books. Here's how to survive it.

Here’s your ultimate guide to holiday travel in 2023

Here's the ultimate guide to travel food, which includes advice on where to eat and how to avoid unwanted weight gain.

Eat this! The ultimate guide to travel food

If you're going somewhere, chances are you need a reliable carry-on or rollaboard. But how do you buy the best luggage for your next trip?

Here’s how to buy the best luggage for your 2024 trip

Travel prices are falling like leaves on a late October afternoon in Martha's Vineyard. No question about it, autumn will be a great time to travel -- it always has been.

Here’s your ultimate guide to fall travel in 2023

Sitting in a pressurized aluminum tube for hours at a time takes a heavy toll on your body. So how do the pros survive a long flight in economy class? And how do they avoid jet lag?

Expert tips for surviving a long flight in economy class and avoiding jet lag

Learn how a travel advisor can enhance your trip planning experience and find out when their expertise is essential.

The ultimate guide to finding a travel advisor

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