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Essential Reading

In 2024, hotel guests' desires have shifted. Gone are the days of hidden fees and minimal services. As we delve into the evolving landscape of hotel amenities, we uncover a surprising trend towards transparency and essential comforts. This article explores these changing preferences, revealing what guests truly value.

Which hotel amenities do you really want? You won’t believe it!

Ling Lu Yamaki navigated a $28,000 timeshare entanglement with Hilton Grand Vacations after feeling misled. Her journey uncovers the intricacies of timeshare agreements, the importance of consumer rights, and the unexpected twists in resolving such disputes. This tale serves as a cautionary lesson for anyone considering or trying to exit a timeshare.

How do you get out of a $28,000 timeshare mistake? Definitely not like this

When Robert Zuercher questioned a seat upgrade on his Frontier flight, he never expected the shocking chain of events that followed.

Kicked off my flight for being disruptive — does Frontier Airlines owe me anything?

Is your airline ticket illegal?

Travelers are breaking this rule for a cheaper flight. Should you?

Do airline passengers need a dress code? Perhaps now is the time.

Attention airline passengers: You need a dress code!

This article delves into the complexities of flight cancellations, refunds, and consumer rights, focusing on a case involving Expedia and Qantas. It explores airline policies, travel agency obligations, and the nuances of navigating airline ticket refunds, offering insights into consumer advocacy and the challenges faced in the travel industry.

Expedia owes me a flight refund. Instead, I have a credit — on Qantas!

Here’s an Expedia refund dilemma: One airline canceled a woman’s flight but then gave her a credit she couldn’t use. Can our advocates fix this?

Company Contacts

We publish the names and emails of customer service managers. Check out our directory.

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Latest Stories

This article delves into the complexities of flight cancellations, refunds, and consumer rights, focusing on a case involving Expedia and Qantas. It explores airline policies, travel agency obligations, and the nuances of navigating airline ticket refunds, offering insights into consumer advocacy and the challenges faced in the travel industry.

Expedia owes me a flight refund. Instead, I have a credit — on Qantas!

In 2024, hotel guests' desires have shifted. Gone are the days of hidden fees and minimal services. As we delve into the evolving landscape of hotel amenities, we uncover a surprising trend towards transparency and essential comforts. This article explores these changing preferences, revealing what guests truly value.

Which hotel amenities do you really want? You won’t believe it!

In 2020, Erika Eng faced a frustrating ordeal when British Airways canceled her Paris flight and failed to refund $994. Despite years of efforts and tangled interactions with Flight Network and credit card companies, her refund remains elusive, exemplifying the challenges many faced with airlines during the pandemic.

British Airways refund disaster: I’m still waiting for my pandemic ticket refund!

Hey, what happened to my KFC mobile order?

Help! KFC sent my mobile order to the wrong store

Cars lose value over time, but what happens when one reader's CarMax vehicle sheds $6,000 over just a few months? Here's the answer.

A CarMax appraisal secret drove her to despair. Will she get $6,000 back?

Luggage thieves know how to deal with baggage trackers.

Luggage lies: Baggage trackers don’t always work!

Brent Richter books a Viking cruise from Barcelona to Fort Lauderdale. But now the cruise line wants another $600 from him. Can he get a refund or does he have to pay?

Viking Cruises customer service problem: Can they charge another $600 for my Delta flight?

Michael Trimble's Audious hearing aid doesn't work, so he returns it. The company will not return his money. What's going on?

I returned my Audious hearing aids, but the company never returned my money

Ultimate Guides

Happy holiday travel.

Here’s your ultimate guide to holiday travel in 2023

Travel food basics: How to eat better when you travel.

Eat this! The ultimate guide to travel food

How to find the best luggage.

Here’s how to buy the best luggage for your next trip

Travel prices are falling like leaves on a late October afternoon in Martha's Vineyard. No question about it, this autumn will be a great time to travel -- it always has been.

Here’s your ultimate guide to fall travel in 2023

How to survive a long flight.

Expert tips for surviving a long flight in economy class and avoiding jet lag

Happy traveler. Maybe she used an advisor.

The ultimate guide to finding a travel advisor

Shocked PayPal customer tries to get fraudulent charges reversed.

Unauthorized charges on your PayPal account? Here’s how to get your money back now

Thinking of traveling somewhere during the summer travel season? Then you've probably seen the doomsday previews -- the highest prices, the biggest crowds, the worst summer travel season ever.

The complete guide to summer travel in 2023

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