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Essential Reading

Ling Lu Yamaki navigated a $28,000 timeshare entanglement with Hilton Grand Vacations after feeling misled. Her journey uncovers the intricacies of timeshare agreements, the importance of consumer rights, and the unexpected twists in resolving such disputes. This tale serves as a cautionary lesson for anyone considering or trying to exit a timeshare.

How do you get out of a $28,000 timeshare mistake? Definitely not like this

When Robert Zuercher questioned a seat upgrade on his Frontier flight, he never expected the shocking chain of events that followed.

Kicked off my flight for being disruptive — does Frontier Airlines owe me anything?

Is your airline ticket illegal?

Travelers are breaking this rule for a cheaper flight. Should you?

Do airline passengers need a dress code? Perhaps now is the time.

Attention airline passengers: You need a dress code!

That's an expensive seat!

It’s time to ban airline seat selection fees

Susan Lennon's experience with Apple's iPhone replacement and AppleCare raises questions about the policy's effectiveness.Susan Lennon's experience with Apple's iPhone replacement and AppleCare raises questions about the policy's effectiveness.

Help! Apple wants to charge me again for AppleCare coverage

Susan Lennon’s experience with Apple’s iPhone replacement and AppleCare raises questions about the policy’s effectiveness.

Company Contacts

We publish the names and emails of customer service managers. Check out our directory.

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Latest Stories

Susan Lennon's experience with Apple's iPhone replacement and AppleCare raises questions about the policy's effectiveness.Susan Lennon's experience with Apple's iPhone replacement and AppleCare raises questions about the policy's effectiveness.

Help! Apple wants to charge me again for AppleCare coverage

I hacked the system. Now I have to pay for a new ticket.

I tried to hack the system when I flew to Australia. But the system hacked me!

Obsolete hotel amenities.

Please, let’s get rid of these obsolete hotel amenities!

Hit by an ADT early cancellation fee.

ADT wants to charge me $2,089 for early termination. Is that fair?

He had a messy Airbnb.

Can I get my Airbnb cleaning fees refunded for this dirty rental?

Kicked off a Delta flight. What is he owed?

Delta threatened to call police and remove me from a flight. Am I owed anything?

Sleeping at the airport.

Flight delay dilemma: Should I sleep on the airport floor?

What is a cash flip scam? One Chase cardmember discovered the answer the hard way when she tried to invest her money. Is a refund possible?

She blamed Chase for draining $2,730 from her account, but it was a cash flip scam

Ultimate Guides

Happy holiday travel.

Here’s your ultimate guide to holiday travel in 2023

Travel food basics: How to eat better when you travel.

Eat this! The ultimate guide to travel food

How to find the best luggage.

Here’s how to buy the best luggage for your next trip

Travel prices are falling like leaves on a late October afternoon in Martha's Vineyard. No question about it, this autumn will be a great time to travel -- it always has been.

Here’s your ultimate guide to fall travel in 2023

How to survive a long flight.

Expert tips for surviving a long flight in economy class and avoiding jet lag

Happy traveler. Maybe she used an advisor.

The ultimate guide to finding a travel advisor

Shocked PayPal customer tries to get fraudulent charges reversed.

Unauthorized charges on your PayPal account? Here’s how to get your money back now

Thinking of traveling somewhere during the summer travel season? Then you've probably seen the doomsday previews -- the highest prices, the biggest crowds, the worst summer travel season ever.

The complete guide to summer travel in 2023

What’s Your Problem?

If you have a consumer problem, please contact our team at Elliott Advocacy through this form. We’re always here to help. Our help is free.

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What's This Site?

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