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Carmen Santos thinks she lost her engagement ring in an Enterprise rental. The company looks for the ring and then sends her a $452 bill. Can it do that?

She lost her engagement ring in a rental car. But what’s this $452 bill?

Lyft surprises So Do with an $80 charge after a recent ride. The driver claims she damaged the car. But she says it wasn't her. How does she prove her innocence?

Lyft charged me $80 for damage to a car. But it wasn’t me!

Louise Panicali's husband receives a $1,000 Marriott gift card for doing a good deed. But the card doesn't work. Will Marriott do a good deed by fixing the problem?

Help, my $1,000 Marriott gift card is invalid!

Can I get my 173,116 Chase Ultimate Rewards points refunded?

How to get your money back from a Zelle scam or accidental money transfer

Help! Sears won’t cover the cost of installing my replacement dishwasher

Sears promises to cover the cost of Wanda Warren’s dishwasher installation. Then it offers her a check for $180 — which isn’t enough. Does it owe her more?

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Essential Reading

She lost her engagement ring in a rental car. But what’s this $452 bill?

Lyft charged me $80 for damage to a car. But it wasn’t me!

Help, my $1,000 Marriott gift card is invalid!

Can I get my 173,116 Chase Ultimate Rewards points refunded?

How to get your money back from a Zelle scam or accidental money transfer

Help! Sears won’t cover the cost of installing my replacement dishwasher

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Help! Sears won’t cover the cost of installing my replacement dishwasher

Warning! Airline scammers are posing as fake call centers

It’s time to ban airline seat selection fees

IcelandAir changed my flights — can I get a refund for my tour?

Can I get a refund from Ticketmaster for this Alan Parsons concert?

Sent money to the wrong person through Zelle? Here’s how to get it back

Should you recline your airline seat? No, and here’s why

I’ve waited more than three years for this bottle of Bordeaux. Where is it?

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