If a customer service representative offers a massive mattress discount by mistake, is the company required to honor it?
Tony Tucker has a sad tale to tell. A Craigslist thief stole his Target gift card. Now he’s empty-handed, and he wants to know if we can convince Target to return the lost $284.
When Mahitha Sadhanala recently headed to CVS to make some returns, he wasn’t expecting any problems. So it came as a shock when the cashier firmly refused to accept the items. When he asked for an explanation, she referred him to something called The Retail Equation.
Like Sadhanala, you may have never heard of The Retail Equation. But if you frequently make retail returns, your name and information about your shopping patterns may already be stored in this nationwide database.
Royal Caribbean had a big surprise at the end of Stephen Weiner’s six-night cruise on the Freedom of the Seas. He was under the impression his journey was round-trip but then found himself stranded in San Juan, Puerto Rico. Now he wants to know how he ended up on a one-way cruise to the Caribbean.
Warnings about unwarranted credit card chargebacks are a staple of this consumer advocacy site. But Karen Melikian’s chargeback error is one of the most troubling cautionary tales in our vast library of complaints.
There are cases and then there are cases. Keontae Moore’s problem, which involves a Sprint phone activation, girlfriend troubles and money, is a case.
I’m not entirely sure what kind of lesson this story teaches. In fact, I’m not even sure what this case is about. I’ll tell you the story and then let you decide.
Kentrel Thompson was accused of smoking marijuana at the Hampton Inn during a recent visit. According to the hotel, after “Mr. Thompson” left, the room needed to be professionally cleaned to get rid of the marijuana smell.
There are some problems with the accusation: Thompson isn’t a man, and she says she was not smoking anything in her room.
When an unexpected cold-snap threatened Nora Allen’s plans for a semitropical getaway, she tried to make the best of it. That is until she discovered the nonfunctional heating system in her VRBO rental. She tolerated the plummeting indoor temperature for several days before she finally abandoned the condo. So why won’t VRBO refund her money?
If you want to know how to easily void your auto warranty, just follow the lead of Thad Campbell and his rusty VW Eos.
Volkswagen won’t cover the damage because of a technicality. Try as hard as my advocates did, you’ll be surprised where we ended up. Or maybe not.
The Southwest Chase Visa credit offer Valerie Schreck saw looked too good to be true, as affinity credit card offers often do.
Apply for the card now, the pop-up on Southwest.com promised her, and she could save $200 on her flight.
She applied for the card, only to discover the offer was too good to be true. The $200 credit never showed up.