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Elliott Report

Elliott Report

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Case Dismissed

These case dismissed articles are cautionary tales from the Elliott Advocacy files. Although we could not resolve these cases, there are valuable lessons contained here.

How did he end up on a one-way cruise to the Caribbean by surprise?

My one-way cruise was a big surprise. How do I get home?

December 29, 2018 by Christopher Elliott

Royal Caribbean had a big surprise at the end of Stephen Weiner’s six-night cruise on the Freedom of the Seas. He was under the impression his journey was round-trip but then found himself stranded in San Juan, Puerto Rico. Now he wants to know how he ended up on a one-way cruise to the Caribbean. 

Read more

Categories Case Dismissed
This chargeback error can't be corrected.

Here are the disastrous results of making a chargeback error

November 29, 2018 by Christopher Elliott

Warnings about unwarranted credit card chargebacks are a staple of this consumer advocacy site. But Karen Melikian’s chargeback error is one of the most troubling cautionary tales in our vast library of complaints. 

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Categories Case Dismissed
Girlfriend troubles and Sprint problems.

Here’s how one man’s girlfriend troubles led to big Sprint problems

November 23, 2018 by Christopher Elliott

There are cases and then there are cases. Keontae Moore’s problem, which involves a Sprint phone activation, girlfriend troubles and money, is a case.

I’m not entirely sure what kind of lesson this story teaches. In fact, I’m not even sure what this case is about. I’ll tell you the story and then let you decide.

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Categories Case Dismissed
Void your auto warranty? It might be easier than you think.

Here’s how to easily void your auto warranty

July 23, 2018 by Christopher Elliott

If you want to know how to easily void your auto warranty, just follow the lead of Thad Campbell and his rusty VW Eos.

Volkswagen won’t cover the damage because of a technicality. Try as hard as my advocates did, you’ll be surprised where we ended up. Or maybe not.

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Categories Case Dismissed
A Southwest Chase Visa credit offer that she never received.

Lured by a $200 Southwest Chase Visa credit. So where is it?

September 28, 2022July 9, 2018 by Christopher Elliott

The Southwest Chase Visa credit offer Valerie Schreck saw looked too good to be true, as affinity credit card offers often do.

Apply for the card now, the pop-up on Southwest.com promised her, and she could save $200 on her flight.

She applied for the card, only to discover the offer was too good to be true. The $200 credit never showed up.

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Categories Case Dismissed
An Airbnb complaint that has a surprise problem.

This Airbnb complaint has a big, unexpected problem

June 10, 2019June 6, 2018 by Christopher Elliott

Jonathan Cordone wants a $6,711 refund from Airbnb. But his request has a big, unexpected problem — so big that our advocates can’t help.

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Categories Case Dismissed
Is this really a Microsoft Solution?

The Microsoft solution? Ignore the customer

June 2, 2018 by Christopher Elliott

Like other tech companies, Microsoft loves providing “solutions” to its customers. The one it offered Andy Smith was a solution in name only.

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Categories Case Dismissed
American Airlines Pet Policy prevented his cats and dog from flying.

He just wanted to fly with his two cats and dog. What happened?

May 25, 2018 by Christopher Elliott

What happened to Aaron Misakian’s flight from Seattle to Philadelphia? More to the point, what happened to the two cats and a dog scheduled to fly with Misakian that day?

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Categories Case Dismissed
His multinational travel nightmare is one confusing tale.

After a multinational travel nightmare, who has my money?

May 16, 2018 by Christopher Elliott

I think Samuel Anderson-McCoy is trying to set some kind of record with his multinational travel nightmare. The paper trail runs 83 pages, which has got to be some kind of record.

And in the end, my advocacy team had to give him one more piece of paper — his walking papers.

Read more

Categories Case Dismissed
Nonrefundable sometimes really means nonrefundable on your Expedia reservation.

Flu stops my trip to Cancún. Why won’t Expedia give me a refund?

May 16, 2018 by Christopher Elliott

Sometimes, nonrefundable really means nonrefundable. Even if you’re Sibel Isik, a customer stricken by the flu just before her vacation to Cancún, Mexico.

And even if you’re me.

Categories Case Dismissed
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