Royal Caribbean had a big surprise at the end of Stephen Weiner’s six-night cruise on the Freedom of the Seas. He was under the impression his journey was round-trip but then found himself stranded in San Juan, Puerto Rico. Now he wants to know how he ended up on a one-way cruise to the Caribbean.
Case Dismissed
These case dismissed articles are cautionary tales from the Elliott Advocacy files. Although we could not resolve these cases, there are valuable lessons contained here.
Here are the disastrous results of making a chargeback error
Warnings about unwarranted credit card chargebacks are a staple of this consumer advocacy site. But Karen Melikian’s chargeback error is one of the most troubling cautionary tales in our vast library of complaints.
Here’s how one man’s girlfriend troubles led to big Sprint problems
There are cases and then there are cases. Keontae Moore’s problem, which involves a Sprint phone activation, girlfriend troubles and money, is a case.
I’m not entirely sure what kind of lesson this story teaches. In fact, I’m not even sure what this case is about. I’ll tell you the story and then let you decide.
Here’s how to easily void your auto warranty
There’s no help for Thad Campbell’s rusty VW Eos and the faulty auto warranty that came with it.
Volkswagen won’t cover the damage, and our advocates are powerless to help him — and it’s all because of a technicality.
Lured by a $200 Southwest Chase Visa credit. So where is it?
The Southwest Chase Visa credit offer Valerie Schreck saw looked too good to be true, as affinity credit card offers often do.
Apply for the card now, the pop-up on Southwest.com promised her, and she could save $200 on her flight.
She applied for the card, only to discover the offer was too good to be true. The $200 credit never showed up.
This Airbnb complaint has a big, unexpected problem
Jonathan Cordone wants a $6,711 refund from Airbnb. But his request has a big, unexpected problem — so big that our advocates can’t help.
The Microsoft solution? Ignore the customer
Like other tech companies, Microsoft loves providing “solutions” to its customers. The one it offered Andy Smith was a solution in name only.
He just wanted to fly with his two cats and dog. What happened?
What happened to Aaron Misakian’s flight from Seattle to Philadelphia? More to the point, what happened to the two cats and a dog scheduled to fly with Misakian that day?
After a multinational travel nightmare, who has my money?
I think Samuel Anderson-McCoy is trying to set some kind of record with his multinational travel nightmare. The paper trail runs 83 pages, which has got to be some kind of record.
And in the end, my advocacy team had to give him one more piece of paper — his walking papers.
Flu stops my trip to Cancún. Why won’t Expedia give me a refund?
Sometimes, nonrefundable really means nonrefundable. Even if you’re Sibel Isik, a customer stricken by the flu just before her vacation to Cancún, Mexico.
And even if you’re me.