How fair are ticket change fees?
From time to time, every consumer advocate tilts at a few windmills, and when Sheryl North contacted me about her US Airways flight, it was my turn.
Case Dismissed
These case dismissed articles are cautionary tales from the Elliott Advocacy files. Although we could not resolve these cases, there are valuable lessons contained here.
These Surfbouncers really know how to sweet-talk a girl
One of the first questions I ask when someone needs help is: Could I see the correspondence between you and the company? When Steven Price showed me his back-and-forth between with a company called Surfbouncer, I was speechless.
Did Lufthansa “steal” her laptop computer?
Stacey Tappan claims Lufthansa stole her laptop computer, and she wants me to help her get it back.
Someone urinated on my airline seat — is this enough compensation?
Anything can happen on a plane. Anything did happen to Rita Auth when she boarded a recent flight from Dallas to Tucson.
Insurance claim denied because of … air traffic?
Arthur Ruffino’s travel insurance claim is a real heartbreaker, for several reasons.
Dad passed away — is his cruise refund sunk?
Sandy Perozeni’s father was scheduled to take a two-week cruise on Celebrity’s Constellation last year.
The latest car scam: hail damage?
A few years ago, car rental companies made a small but profitable change to their contracts. They said if one of their vehicles was damaged by an Act of God, you were on the hook for the car.