A canceled wedding causes an existential crisis
Not every case that crosses my desk makes me question the very foundations of my consumer advocacy practice. But Sandy Neff’s did.
Case Dismissed
These case dismissed articles are cautionary tales from the Elliott Advocacy files. Although we could not resolve these cases, there are valuable lessons contained here.
A mostly true fish story with a truly unfortunate ending
Michael Patterson’s fish story is true. At least that what he says.
Help, my Hotwire hotel was a construction zone
To say Michael Weaver was unhappy about the hotel he booked through Hotwire recently might be an understatement. He paid for a 4.5-star hotel in South Beach, but instead checked into a construction site.
Oh no! JetBlue breaks guitars, too?
Add the word “breaks guitars” after any company, and everyone knows exactly what you’re talking about.
“Apparently with Carnival, the passenger does not always come first”
Kristen Hernandez thought she’d found a bargain on the Carnival Breeze next month. Or, to be more precise, she thought her travel agent had found one.
An Aeromexico refund runaround with a surprise ending
Extracting a promised refund from an airline can be hard work. At times, it can even be impossible — or close to it.
A Travelocity typo triggers ethics crisis
The total price for a three-night Bahamas cruise package came to $2,058 on Travelocity. But that was before John Zimmerman applied a $1,000 rebate offered for a mid-level cabin through the online agency.