Should I Take The Case?

A weekly feature in which I ask readers if I should mediate a case.

Editorial illustration showing a thin man with brown hair and round glasses standing with arms crossed next to two orange roller suitcases on an airport tarmac with palm trees and a small white airplane visible in the background, illustrating a passenger left stranded after an airline schedule change forced him to buy replacement flights at his own expense

Aeromexico offered him a “free” flight change. Then it refused to give him one.

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Jorrit Muller booked Aeromexico flight 335 from Puerto Vallarta to Orlando for a wedding. Three months before departure, Aeromexico shifted his flight one hour earlier, into the reception time. The airline notified him that if the new flight did not work, he could move to another at no additional cost. When he tried to use that offer through Aeromexico’s WhatsApp support, the available flights were operated by Delta as code-share. An agent told him to request a refund instead, then Aeromexico denied the refund. Under DOT rules, a significant change for international travel requires a schedule shift of six hours or more.

Today I have a Toyota switched lease case that just might be unsolvable. That's right, it's time for another Should I Take The Case?

Why this Toyota switched lease case may be unfixable

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Today I have a Toyota switched lease case that just might be unsolvable. I’ll let you tell me if you think it is — or isn’t.

That’s right, it’s time for another Should I Take The Case?, a feature that gives you the chance to tell me what to do. (Haven’t you always wanted to do that?) This one shows the importance of reading the contract on your car lease very carefully