Alicia Flor got a great deal on a new Subaru, but apparently, it didn’t include a second key. That’ll be extra, according to her dealership, which claims it lost too much money on the transaction to include a spare fob. “She just needs the extra key to her new Subaru. Where is it?”
Prayag Misra regrets signing a Honda lease for a 2017 Civic, and I feel for him. After all, he’d responded to an ad for a $1,999 downpayment and a $169 monthly lease payment, but ended up paying a lot more. “This Honda lease is a rip-off! I want my money back!”
Today I have a Toyota switched lease case that just might be unsolvable. I’ll let you tell me if you think it is — or isn’t.
That’s right, it’s time for another Should I Take The Case?, a feature that gives you the chance to tell me what to do. (Haven’t you always wanted to do that?) This one shows the importance of reading the contract on your car lease very carefully. “Why this Toyota switched lease case may be unfixable”
Brian Seligman has a peculiar problem: his 2017 Hyundai Santa Fe locks itself spontaneously.
“Just last Friday, the car locked itself with my key inside,” he says. “It’s a good thing my friend had the tools to get into the vehicle.”
Seligman has visited two Hyundai dealerships. “They found nothing,” he says. “Help! My 2017 Hyundai Santa Fe locks itself. Can you unlock it, please?”
Tammy Davies wants to know: “Can Southwest Airlines extend my ticket credit?” After all, she’s recovering from cancer.
“Can Southwest Airlines extend my ticket credit? I have cancer.”
If Jody Clark’s recent United Airlines flight from Houston to Vancouver had been a scene in a movie, it probably would be the one where the protagonist is finally pushed to the brink of a nervous breakdown. She says she was stuck next to two screaming toddlers in first class no less, and she wants a refund. “Stuck next to two screaming toddlers in first class — can I get a refund?”
Sometimes, facts can be painful. But the truth should never hurt, at least physically.
Which brings us to Anita Lavine’s request. Actually, it’s not hers, but her client’s: Hotwire.com. “Hotwire address is getting us into hot water. Should we delete it?”
Vicki Berkus wants to know how nonrefundable “nonrefundable” airline and cruise tickets really are.
Actually, so do I.
“What is there to “consider”? The passenger is dead”
Linda Oliver’s flight from Seattle to Denver was delayed by weather, and she missed her connection to Wichita. She had to rent a car from Hertz and drive home.
“Should United reimburse me for my rental car?”
When Diane McMillian checked into the Courtyard by Marriott in Columbia, S.C., she’d endured ten sleepless nights helping victims of the South Carolina floods as a disaster relief inspector.
Little did she know she was about to get a front row seat to a disaster of a different kind.
“Am I owed a refund for this disastrous stay at the Courtyard?”