Should I Take The Case? Archives - Page 14 of 14 - Elliott Report

When she checked out of her hotel, it revealed the "net" rate it was charging her online travel agency — a number far lower than quoted.

They showed her the net rate and now she wants it

January 22, 2024November 26, 2012 by Christopher Elliott

Eleanore Brouhard knows a secret.

If you're an airline apologist, you'll probably answer Angelina Bellamy's question reflexively, if not dismissively.

Did KLM lie about her ticket refund?

June 21, 2024November 19, 2012 by Christopher Elliott

If you’re an airline apologist, you’ll probably answer Angelina Bellamy’s question reflexively, if not dismissively.

Here's a problem I run into every now and then, and which I normally refer back to the airline which usually tells the passenger "tough luck.

They canceled the flight anyway — can I get a refund?

July 4, 2024November 12, 2012 by Christopher Elliott

Here’s a problem I run into every now and then, and which I normally refer back to the airline – which usually tells the passenger “tough luck.”