Should I Take The Case?
A weekly feature in which I ask readers if I should mediate a case.
Why won’t RIU extend my hotel voucher?
When Dave Mootz checked into the RIU Playacar two years ago, he was greeted by trucks and construction workers where there should have been a quiet beach. The area was undergoing a much-needed beach restoration project — during his much-needed Mexico vacation.
They showed her the net rate and now she wants it
Eleanore Brouhard knows a secret.
Did KLM lie about her ticket refund?
If you’re an airline apologist, you’ll probably answer Angelina Bellamy’s question reflexively, if not dismissively.
They canceled the flight anyway — can I get a refund?
Here’s a problem I run into every now and then, and which I normally refer back to the airline – which usually tells the passenger “tough luck.”