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Elliott Report

Elliott Report

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Should I Take The Case?

A weekly feature in which I ask readers if I should mediate a case.

When Diane McMillian checked into the Courtyard by Marriott in Columbia, S.C., she'd endured ten sleepless nights helping victims of the South Carolina floods as a disaster relief inspector.

Am I owed a refund for this disastrous stay at the Courtyard?

January 24, 2024December 7, 2015 by Christopher Elliott

When Diane McMillian checked into the Courtyard by Marriott in Columbia, S.C., she’d endured ten sleepless nights helping victims of the South Carolina floods as a disaster relief inspector. Little did she know she was about to get a front row seat to a disaster of a different kind.

Categories Should I Take The Case?

Is this a completely lost cause?

December 13, 2023November 30, 2015 by Christopher Elliott

When someone starts an email with “Is this a completely lost cause?” the answer is usually, “yes.”

Categories Should I Take The Case?

Nailed by Enterprise for a flat tire

January 18, 2024November 23, 2015 by Christopher Elliott

Curtis Brown rented a car from Enterprise in London recently, but he didn’t get far. Less than two days after picking it up, one of his tires went flat. Enterprise says he’s responsible for the damage, but he disagrees.

Categories Should I Take The Case?

If they didn’t tell me about this $200 change fee, do I still have to pay it?

February 5, 2024November 16, 2015 by Christopher Elliott

A few weeks ago, Chris Singh was scheduled to fly from Minneapolis to Norfolk, Va., on United Airlines to rent a vacation home.

Categories Should I Take The Case?
United Airlines sent Sedovic's bag to Denver after checking it to Dubai from St. Louis, he explained. Then United's Dubai flight was delayed

Should I have overlooked this delay on delayed luggage?

February 5, 2024November 9, 2015 by Christopher Elliott

United Airlines sent Sedovic’s bag to Denver after checking it to Dubai from St. Louis, he explained. Then United’s Dubai flight was delayed

Categories Should I Take The Case?

Expedia can’t find my airline’s phone number — can you help with a refund?

February 5, 2024November 2, 2015 by Christopher Elliott

Here’s Eileen Rees’ problem with Expedia. She’s trying to get a refund for a flight to Patagonia — to which she is entitled.

Categories Should I Take The Case?
Ron didn't have the right combination of train ticket and membership card on his recent trip. A conductor demanded an extra 75 euros.

You have the wrong BahnCard — that’ll be 75 euros!

February 5, 2024October 26, 2015 by Christopher Elliott

Ron didn’t have the right combination of train ticket and membership card on his recent trip. A conductor demanded an extra 75 euros.

Categories Should I Take The Case?
You might notice a scathing write-up by Christian Crane, a.k.a. DutchOven, who referred to his stay as "a comedy of errors.

Should Hilton have the last word on this TripAdvisor takedown?

July 15, 2024October 24, 2015 by Christopher Elliott

You might notice a scathing write-up by Christian Crane, a.k.a. DutchOven, who referred to his stay as “a comedy of errors.

Categories Should I Take The Case?
Is seaweed a legitimate reason to cancel your vacation rental and receive a full refund for your deposit? Susan Dorsey thinks so

Seaweed on the shores — can I get a refund for my vacation rental deposit?

February 5, 2024October 19, 2015 by Christopher Elliott

Is seaweed a legitimate reason to cancel your vacation rental and receive a full refund for your deposit?

Categories Should I Take The Case?

FlipKey sends bride packing — can this wedding be saved?

December 14, 2023October 12, 2015 by Christopher Elliott

Like any bride-to-be, Sam O’Hanlon-Videau didn’t leave anything to chance when she planned her destination wedding in Hawaii.

Categories Should I Take The Case?
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