When someone starts an email with “Is this a completely lost cause?” the answer is usually, “yes.”
Is this one of those cases? I’ll have the answer in a moment. Actually, you’ll have the answer.
A weekly feature in which I ask readers if I should mediate a case.
When someone starts an email with “Is this a completely lost cause?” the answer is usually, “yes.”
Is this one of those cases? I’ll have the answer in a moment. Actually, you’ll have the answer.
Curtis Brown rented a car from Enterprise in London recently, but he didn’t get far. Less than two days after picking it up, one of his tires went flat.
“The cause was a nail in the tread of the tire,” he says.
Enterprise says he’s responsible for the damage, but he disagrees.
A few weeks ago, Chris Singh was scheduled to fly from Minneapolis to Norfolk, Va., on United Airlines to rent a vacation home. Unfortunately, Hurricane Joaquin paid the area a little visit, too.
If you travel, you know that delays happen — especially when it comes to checked luggage. Whether you’re cruising, flying or taking the train, a delayed bag is almost inevitable at some point.
So is a lost bag, but let’s not go there today.
Kenneth Woo wants a refund. He deserves a refund.
But, how long should he wait? That’s a question we get almost every day here, and the answer is: It depends.
Maybe I should change the name of this feature to “Help Me Get a Refund, Chris!”
Here’s Eileen Rees’ problem with Expedia. She’s trying to get a refund for a flight to Patagonia — a refund to which she is entitled.
Expedia says it can’t reach the airline.
Ron Selge didn’t have the right combination of train ticket and membership card on his recent trip to Germany. A conductor demanded an extra 75 euros, which he believes is punitive. Can I get a refund for this fare snafu?
Have a look at the TripAdvisor reviews of the Hilton Garden Inn in Tampa.
Is seaweed a legitimate reason to cancel your vacation rental and receive a full refund for your deposit? Susan Dorsey thinks so and she thinks I should think so, too.
Like any bride-to-be, Sam O’Hanlon-Videau didn’t leave anything to chance when she planned her destination wedding in Hawaii.