When someone starts an email with “Is this a completely lost cause?” the answer is usually, “yes.”
Is this one of those cases? I’ll have the answer in a moment. Actually, you’ll have the answer.
Should I Take The Case?
A weekly feature in which I ask readers if I should mediate a case.
Nailed by Enterprise for a flat tire
Curtis Brown rented a car from Enterprise in London recently, but he didn’t get far. Less than two days after picking it up, one of his tires went flat.
“The cause was a nail in the tread of the tire,” he says.
Enterprise says he’s responsible for the damage, but he disagrees.
If they didn’t tell me about this $200 change fee, do I still have to pay it?
A few weeks ago, Chris Singh was scheduled to fly from Minneapolis to Norfolk, Va., on United Airlines to rent a vacation home. Unfortunately, Hurricane Joaquin paid the area a little visit, too.
Should I have overlooked this delay on delayed luggage?
If you travel, you know that delays happen — especially when it comes to checked luggage. Whether you’re cruising, flying or taking the train, a delayed bag is almost inevitable at some point.
So is a lost bag, but let’s not go there today.
Shorted $1,000 on his credit card dispute — should we help?
Kenneth Woo wants a refund. He deserves a refund.
But, how long should he wait? That’s a question we get almost every day here, and the answer is: It depends.
Expedia can’t find my airline’s phone number — can you help with a refund?
Maybe I should change the name of this feature to “Help Me Get a Refund, Chris!”
Here’s Eileen Rees’ problem with Expedia. She’s trying to get a refund for a flight to Patagonia — a refund to which she is entitled.
Expedia says it can’t reach the airline.
You have the wrong BahnCard — that’ll be 75 euros!
Ron Selge didn’t have the right combination of train ticket and membership card on his recent trip to Germany. A conductor demanded an extra 75 euros, which he believes is punitive. Can I get a refund for this fare snafu?
Should Hilton have the last word on this TripAdvisor takedown?
Have a look at the TripAdvisor reviews of the Hilton Garden Inn in Tampa.
Seaweed on the shores — can I get a refund for my vacation rental deposit?
Is seaweed a legitimate reason to cancel your vacation rental and receive a full refund for your deposit? Susan Dorsey thinks so and she thinks I should think so, too.
FlipKey sends bride packing — can this wedding be saved?
Like any bride-to-be, Sam O’Hanlon-Videau didn’t leave anything to chance when she planned her destination wedding in Hawaii.