Should Hilton have the last word on this TripAdvisor takedown?
You might notice a scathing write-up by Christian Crane, a.k.a. DutchOven, who referred to his stay as “a comedy of errors.
Should I Take The Case?
A weekly feature in which I ask readers if I should mediate a case.
Seaweed on the shores — can I get a refund for my vacation rental deposit?
Is seaweed a legitimate reason to cancel your vacation rental and receive a full refund for your deposit?
FlipKey sends bride packing — can this wedding be saved?
Like any bride-to-be, Sam O’Hanlon-Videau didn’t leave anything to chance when she planned her destination wedding in Hawaii.
I need help un-joining a travel club
The letters between Michael Lefelstein and Island Trader Vacations are increasingly desperate. Turns out he joined a travel club.
The VRBO scammers strike again! But can I help?
When I read Grace Lou’s email, I couldn’t believe it. I thought this problem had already been fixed. But it was staring me in the face.
Hey Hampton Inn, how do you define a ‘clean’ room?
Sandra Han claims her Hampton Inn room wasn’t clean. The Hampton Inn begs to differ.
Travel insurance policy void without a ring — is that right?
When Scott Mitchell booked an airline ticket to fly from Austin to New York to see his girlfriend, he decided to play it safe.
When ‘Should I Take The Case?’ becomes ‘Should I Have Taken The Case?’
I love it when a company beats me to it. Like when Scott Ho contacted me about his problem with Priceline recently.
A real lost luggage whodunnit
If you miss a flight connection but your luggage doesn’t, who’s liable when your bag goes missing? It’s an odd problem.
They were a “no show” for their flight home — should I keep pushing for a refund?
I prefer to stay out of the crossfire in my line of work. Yet I find myself in that situation with some regularity.