Should Marriott apologize for this purse-snatching incident?
She wanted an apology from Marriott for allowing thieves into the hotel his wife and daughter were staying in, he says.
Should I Take The Case?
A weekly feature in which I ask readers if I should mediate a case.
How can JetBlue be so wrong — and so right?
fundamental disconnect between a customer and a company? You end up with a case where everyone is right — and everyone is also wrong.
A room at the Plaza Hotel for $119 a night? Where do I book?
In early June, room rates at the five-star Plaza Hotel start at about $725 a night. So when Mania Baghdadi found a $119 rate.
This Spirit Airlines flight disaster should never have happened
The $50 voucher Spirit Airlines offered her for her troubles may have expired, but her anger is undiminished. And I really can’t blame her.
“You are my last hope”
I want to help Krista Krauss. I think she deserves to be helped. And when you start an email with “You are my last hope.”
He parked his car and they took it for a joyride
It’s like a scene from the 80s classic Ferris Bueller’s Day Off. Minus the Ferrari, maybe. And the Star Wars soundtrack.
Not the “Sandals difference” she was hoping for
The “Sandals difference” is that this chain of all-inclusive “luxury” resorts offers “the most romantic getaways with quality inclusions.”
What should I do with all of these Lenovo cases?
Today marks the beginning of a new journey, as Elliott becomes a general consumer advocacy site. “Should I Take This Case?”
He paid for a first-class seat, but it didn’t last all the way to Portland
“We feel like we were taken advantage of,” says Mike Sevier, who recently flew on US Airways. “Scammed at worst.”