We’re here for you during the coronavirus crisis

March is going to be one for the record books, with thousands of new cases flooding our free helpline during the coronavirus crisis. My advocacy team is doing everything it can to assist needy consumers.

“Here to help” isn’t just an empty slogan for us. We really mean it. We answer every email and advocate every single case we can. Send us a message at any hour of the day, and you’ll probably get an immediate response. Read more “We’re here for you during the coronavirus crisis”

Will American Airlines refund this gift card?

Sarah German redeemed an American Airlines gift card for a flight, canceled within 24 hours and asked for a refund. So why is the airline resisting? Read more “Will American Airlines refund this gift card?”

Can you help find my missing Samsung phone and get my refund?

Sweta Shulka’s Samsung phone is missing — and so is her refund. Can the Elliott Advocacy team help? Read more “Can you help find my missing Samsung phone and get my refund?”

Here are important vacation rental tips you need to know

Think you’ve heard all the tips there are about finding a vacation rental? Think again, say vacation rental experts. From when to book to what to look for, you might be missing important details that could dramatically improve your stay. Read more “Here are important vacation rental tips you need to know”

He canceled his Hawaiian Airlines flight, so where is the refund?

When Margo Seymour’s husband canceled his Hawaiian Airlines flight, the company offered him a goodwill refund. But now it’s five months later with no refund in sight. Can we help? Read more “He canceled his Hawaiian Airlines flight, so where is the refund?”

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