This is how to easily avoid common holiday travel mistakes

At about this time every year, radio and TV producers ask me to go on the air and dispense travel advice. They’ll ask me how to avoid the agony of holiday travel. And at about this time every year, I really want to tell them, “It’s easy: If you want to avoid all holiday travel mistakes and hassles, stay home.” Read more “This is how to easily avoid common holiday travel mistakes”

Home Depot never delivered his order. So where is the refund?

Home Depot never delivered Sung Kim’s vanity, so he asked for a refund. The company’s response: Just dispute the charge with your credit card. But when that doesn’t work, he contacts our advocacy team. Read more “Home Depot never delivered his order. So where is the refund?”

This hotel is dedicated to improving service. This is why

How do you improve a hotel’s service? One answer comes from a boutique property in Honolulu, appropriately called the Hotel Renew. Read more “This hotel is dedicated to improving service. This is why”

How to survive an RV vacation with your family

It happened on a hot autumn afternoon as we cruised south toward Santa Rosa, Calif., on Highway 101 in a 24-foot Coachmen Leprechaun recreational vehicle.

“THUMP!” the camper went. Not like the kind of thump you make when you go over a speed bump. It was the thump of hitting something. Read more “How to survive an RV vacation with your family”

My Fitbit Charge 2 cracked in the night! I want a refund

Melissa Hill’s Fitbit Charge 2 cracked after a little more than a year. Is the company’s offer acceptable — or should it do more for her? Read more “My Fitbit Charge 2 cracked in the night! I want a refund”