What is going on with Delta Auto Protect?!

Like many, many other consumers who have contacted the Elliott Advocacy team, Delta Auto Protect owes Lashawn Lyles a refund. So why won’t the company just send the $1,083? Read more “What is going on with Delta Auto Protect?!”

How do I get Sealy to replace my defective mattress?

Don’t look now, but chances are your mattress is covered by a ridiculously long warranty. Or so you might think. But Vijay Khasat recently found out what Sealy meant by “20 years” when he tried to get the company to replace what he claims is a defective mattress.

It turns out 20 years is not 20 years, at least in the traditional, dictionary-definition sense. His odyssey to replace a bad mattress is a reminder for all of us to read the fine print on your warranty. (The mattress police won’t save you, but maybe my advocacy team can help.) Read more “How do I get Sealy to replace my defective mattress?”

How to have a fruit safari in western Colorado

It’s harvest time in western Colorado — the perfect time for a fruit safari.

A what? OK, so “fruit” may not be the first thing that comes to mind when you think of Colorado. And the western slope of the Centennial State is so different from the rest of the state that you’d think you were in Utah or Arizona anyway.

But in September and October, this place is a fruitapalooza of apricots, apples, grapes, peaches, pears and plums. You can spend a Saturday afternoon canvassing the farms near Grand Junction and discover some of the tastiest produce this side of the Rockies.

Read more “How to have a fruit safari in western Colorado”

I gave up my seat on the flight! Where is the $2,400 refund?

What if you give up your seat on your flight and the airline doesn’t pay what it promises you?

That’s what happened to John Keohen. Lufthansa lured him off a recent flight with a promise of a $2,400 refund. Keohen gave up his seat — and then Lufthansa gave him nothing. Read more “I gave up my seat on the flight! Where is the $2,400 refund?”

How to have a North Carolina mountain adventure

North Carolina’s mountains are always an adventure, whether you’re negotiating hairpin turns in the Appalachians or fleeing a freak hailstorm outside of Asheville. Read more “How to have a North Carolina mountain adventure”