ADT wants to charge me $2,089 for early termination. Is that fair?
Sue Canavan is moving into a senior living facility. But before she does, ADT wants $2,089 from her for an early termination. Is that fair?
Christopher Elliott
Can I get my Airbnb cleaning fees refunded for this dirty rental?
Tyson Love’s nightmare Airbnb experience leaves him in a damaged, dirty rental. After a meager $14 refund offer, he turns to our advocates.
Delta threatened to call police and remove me from a flight. Am I owed anything?
If an airline kicks you off a flight, what does it owe you? The answer is written into the law. But what if your airline refuses?
Flight delay dilemma: Should I sleep on the airport floor?
If your flight is delayed — I mean, really delayed — should you just sleep on the airport floor?
She blamed Chase for draining $2,730 from her account, but it was a cash flip scam
What is a cash flip scam? One Chase cardmember discovered the answer the hard way when she tried to invest her money. Is a refund possible?
La-Z-Boy furniture delivery delay: How do I get my recliners now?
La-Z-Boy has delayed Claire Engkvist’s furniture by more than a year. What does she have to do to get it?
Amtrak refund problem: Why can’t I get a credit for a new ticket?
When Amtrak cancels John deCastro’s train from Boston to Baltimore, he asks for a refund. But there’s another ticket involved — and Amtrak isn’t responding.
This is how to travel during El Nino
Last month, the National Weather Service issued an El Nino advisory, predicting the unusual warming of surface waters in the eastern Pacific Ocean. Here’s how to make sure it doesn’t affect your next trip.
My cruise line changed my itinerary! Can you help me fix it?
Can you get your money back or a credit when your cruise line changes your itinerary? Yes — and I’ll show you how.
How to quit your loyalty program: Here’s your guide to a points-free life
The latest loyalty program changes have disappointed legions of frequent travelers. Here’s how to quit your loyalty program for good.