Lufthansa lost my luggage and promised a $399 refund. So where is it?

When Lufthansa lost Arpine Arabatlian’s luggage after a flight from Houston to Frankfurt, the airline promised her $399 in compensation. That was five months ago. So where’s the money? Read more “Lufthansa lost my luggage and promised a $399 refund. So where is it?”

Here is why you should toss your reward cards immediately

If you’re looking for a reason to toss your reward cards, talk to Patricia Newman. She contacted me after signing up for a United MileagePlus credit card, paying an annual fee and spending money like a sailor in the hopes that she could earn a “free” trip to Italy. Read more “Here is why you should toss your reward cards immediately”

What to do when you’re “lost” on vacation

If you’ve ever lost someone on vacation, you probably know it’s disruptive, if not disappointing. And by “lost” I don’t mean you can’t find junior at the beach. I’m talking about losing a member of your party for days — or longer — to sickness or injury. Read more “What to do when you’re “lost” on vacation”

How to select the best vacation rental this summer

How can you make sure to book the best vacation rental for your family this summer? With staged photos and flowery language, the vacation rental descriptions you find online often promise everything you could possibly want. But the properties don’t always deliver.

If you’ve ever booked a rental house or apartment online, you probably know what I mean. Wide-angle lenses make a condo appear roomier than it is, and the promotional text conveniently omits the six-lane highway running through the backyard.

This is the time of year when vacation rental decisions are being made for the summer, so chances are you’re looking at properties on Airbnb, HomeAway or TurnKey, and you don’t know what to believe. Are they telling the whole truth? Read more “How to select the best vacation rental this summer”

Why was my American Airlines refund request rejected?

Here’s a little mystery: Why was Scott Cady’s American Airlines refund request rejected? He booked a flight, changed his mind about the trip, and asked for his money back — all within two hours.

Isn’t there a 24-hour rule that requires an airline to refund his ticket? Read more “Why was my American Airlines refund request rejected?”