Here are the important differences between a vacation waiver and travel insurance

There are many differences between travel insurance and a vacation waiver. Christopher Benson learned about those differences in a hard way.

When Benson and his wife, Betty, planned a trip to Paris, Orbitz offered them a “vacation waiver” option that looked a lot like travel insurance. But it wasn’t. So when the Bensons tried to invoke the waiver, it didn’t work as they expected. Lufthansa would not refund their tickets from Chicago to Paris. Read more “Here are the important differences between a vacation waiver and travel insurance”

The airline owes me a refund. What can I do?

What if an airline owes you a refund, but refuses to return your money?  That’s the question Scott Cocking recently brought to the Elliott Advocacy team. Read more “The airline owes me a refund. What can I do?”

This is why the bad service you get is your fault

Bad service is your fault. If you’re stuck in an uncomfortable airline seat or have to pay an exorbitant resort fee for a hotel stay, you don’t have to look too far for the reason. Just find a mirror.

At least that’s what travelers like Gene SirLouis, a manufacturer’s representative from the District, believe. “We want everything cheaper and cheaper and cheaper,” he says. “That’s why the size of an average airline seat is smaller than the size of an average human. We have to take some of the blame.” Read more “This is why the bad service you get is your fault”

Should you get rid of your loyalty program?

Are you thinking of getting rid of your loyalty program? If so,  you might relate to John Franklin’s story. Actually, you might relate to it even if you aren’t unhappy with your loyalty program. Read more “Should you get rid of your loyalty program?”

Here they are: The most terrible airline passengers

Who are the most terrible airline passengers? Hint: It’s not babies.

What’s the worst behavior you’ve seen on a plane? If you point the finger at the kids, maybe you’re half right. Read more “Here they are: The most terrible airline passengers”