Brooklinen promised to refund my sheets. Why won’t it?
Why won’t Brooklinen refund Tracy Brom’s “hot and scratchy” sheets? After all, it promised her a refund.
Christopher Elliott
Charged twice for my airline tickets to Budapest. What’s going on?
Glenn Ward is charged twice for his airline tickets to Europe. Why won’t someone fix the problem?
My vacation rental owner told me to cancel. Why can’t I get a refund from Booking.com?
When Jeff Wickstead’s vacation rental manager demanded that he cancel his Booking.com reservation in London, he had every reason to believe he’d get his money back. But he didn’t — and now he’s not sure what to do.
How to avoid anti-American sentiment when you’re traveling internationally
When I think of anti-American sentiment and travel, I’m reminded of the guy who visited İzmir, Turkey — and suddenly found himself in the wrong place at the wrong time.
How medical tourists in Turkey balance travel and treatment
Turkey is being transformed into a global healthcare destination. But how do you balance surgery with sightseeing?
Why won’t GE honor its GE Fit Guarantee? My oven doesn’t fit!
Rich Hunt’s new GE wall oven doesn’t fit in his kitchen. Why won’t GE honor its GE Fit Guarantee?
Virgin Atlantic canceled my flight. Why won’t they refund my Chase points?
After Virgin Atlantic cancels Peter Ross’s flight from Washington to London, he asks for his Chase points back. Why isn’t he getting them?
Lufthansa made a booking error! Will I ever get a refund for my ticket?
Lufthansa made a booking error that cost Scott Davis more than a flight to Rome. It also tested his patience with a hidden fee, a mind-boggling bureaucracy, and world-class corporate stubbornness.
For travelers, getting a good night’s sleep is harder than ever
Janet Heller wishes the hotel she recently booked in Chicago had come with a warning label. After she checked in, she started hearing sirens. And that’s when she looked outside her window.
