Why is it taking Sam’s Club so long to send my refund?

How long does one consumer have to wait for her Sam’s Club refund? Anthonette Garcia has been waiting for four weeks. Isn’t that long enough? Read more “Why is it taking Sam’s Club so long to send my refund?”

Is coronavirus an excuse for this missing refund?

Frank Rabusin filed a complaint with Schneider Electric back in October. His claim was approved and the company promised him a $240 check. Now, months later, the refund is still missing and the company is giving him a coronavirus excuse.

Can we find out what’s going on here? Read more “Is coronavirus an excuse for this missing refund?”

Coronavirus concerns made me cancel my tour. Where is my refund?

When coronavirus concerns cause Patricia Fuja to cancel her West Coast tour, she tries to get a refund from her tour operator. But why is it taking so long? Read more “Coronavirus concerns made me cancel my tour. Where is my refund?”

Please remember the heroes of the coronavirus crisis

The visible heroes of the coronavirus crisis are the doctors, nurses, and paramedics. They are working long hours at great risk of exposure. (Thank you!!) But there are also hundreds of thousands of unsung heroes offering coronavirus help. They’re employed at grocery stores, pharmacies, travel agencies, insurance companies — and Williamsburg Landing. Read more “Please remember the heroes of the coronavirus crisis”

Will travel insurance protect you during the coronavirus outbreak?

David Klement wants to know if his travel insurance will protect him during the coronavirus outbreak. Specifically, could it get him a full $15,506 refund for his Grand Circle Travel tour of India?

The question — “Will travel insurance protect me during the coronavirus outbreak?” — is driving travelers a little crazy during the pandemic. After all, they bought travel insurance believing it would fully protect them. And by “fully protect,” they mean being made whole if something catastrophic happened.

And then something catastrophic happened. Read more “Will travel insurance protect you during the coronavirus outbreak?”

How to fix your own consumer problem

You can fix your own consumer problem. If you’re having trouble with a product or service, there is a way out — and you don’t have to hire an expensive lawyer or call the cops.

Yes, you can do it yourself. Read more “How to fix your own consumer problem”

This is why travelers are turning to us during the coronavirus pandemic

None of this was supposed to happen. Just a month ago, the stock market was soaring to new heights and consumers were losing sleep over how to invest all of the money they were making. Many of our readers were planning long and expensive summer vacations. And then the coronavirus pandemic happened and put an end to that travel planning.

There are almost no words to describe the destruction caused by the virus. Read more “This is why travelers are turning to us during the coronavirus pandemic”

How long should I wait for my coronavirus refund?

Hang on! That’s what I told Laureen McCluen when she contacted me about her Airbnb reservation in Washington, D.C. She wanted to know how long to wait for her coronavirus refund.

McCluen plunked down $8,457 for her rental. She looked forward to a week in the nation’s capital, enjoying the museums and monuments and the cherry blossoms. And then coronavirus hit. You know the rest. Read more “How long should I wait for my coronavirus refund?”

We’re here for you during the coronavirus crisis

March is going to be one for the record books, with thousands of new cases flooding our free helpline during the coronavirus crisis. My advocacy team is doing everything it can to assist needy consumers.

“Here to help” isn’t just an empty slogan for us. We really mean it. We answer every email and advocate every single case we can. Send us a message at any hour of the day, and you’ll probably get an immediate response. Read more “We’re here for you during the coronavirus crisis”