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Elliott Report

Elliott Report

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Is This Enough Compensation?

Did the company offer enough compensation? That is the question.

When Coty Cockrell found out he'd be stuck in Mexico City for a day after missing a flight connection, an Aeromexico representative told him not to worry. The airline would cover his lodging and food expenses. It didn't.

A missed connection and a $300 bill — did Aeromexico offer him enough compensation?

March 21, 2024March 18, 2024 by Christopher Elliott

When Coty Cockrell found out he’d be stuck in Mexico City for a day after missing a flight connection, an Aeromexico representative told him not to worry. The airline would cover his lodging and food expenses. It didn’t.

Categories Advocacy, Is This Enough Compensation?
She thought she had unlimited access to Universal Orlando Resort

She just wanted unlimited access to the parks at Universal Orlando

January 30, 2024August 24, 2018 by Christopher Elliott

Kathleen Keenan thought she had unlimited access to Universal Orlando theme parks in Florida. After all, she’d paid extra for it.

She thought wrong.

Categories Is This Enough Compensation?
An American Airlines goodwill gesture misunderstood

Is this American Airlines goodwill gesture just an insult?

January 31, 2024May 8, 2018 by Christopher Elliott

When spring storms delayed Ernest Messersmith’s flight from Hawaii to Boston, American Airlines offered vouchers and hotel rooms for his inconvenience. Vouchers that, on reflection, it probably didn’t have to offer.

Categories Is This Enough Compensation?
An Uber no-show and no refund.

An Uber no-show and no refund. Now what?

January 31, 2024May 3, 2018 by Christopher Elliott

Liz Baenen’s Uber ride to the airport was a no-show, but that wasn’t the worst of it. The company kept her money, charged her a cancellation fee, and when she asked for a refund, it stonewalled.

Categories Is This Enough Compensation?
Eaten by bedbugs on a cruise!

Eaten by bedbugs on a cruise! Is this enough compensation?

January 31, 2024April 27, 2018 by Christopher Elliott

A cruise can be a terrific culinary experience, from fine dining restaurants to the midnight buffet. But customers don’t expect to be on the menu.

Categories Is This Enough Compensation?
Alaska Airlines owes her a refund. But how much?

Should Alaska Airlines refund the $2,291 its cancellation cost me?

January 31, 2024March 13, 2018 by Christopher Elliott

When Alaska Airlines canceled Nancy Hillis’ upcoming flight from San Francisco to Fort Lauderdale, Fla., she faced a familiar dilemma: take the new flight her airline offered or let Alaska Airlines refund her and fly on another carrier.

Categories Is This Enough Compensation?
Someone at Comcast changed her husband's name to A**hole on their bill

Comcast called my husband an a**hole – and they put it in writing

June 20, 2024February 20, 2018 by Christopher Elliott

… Read more

Categories Is This Enough Compensation?

Is this enough compensation for a “horrible” Christmas flight?

January 31, 2024December 21, 2017 by Christopher Elliott

Baris Evran’s story may sound familiar. The resolution will not.

Categories Is This Enough Compensation?
No food and bags on British Airways

No flight, meals, phone or bags from British Airways — and no compensation

February 6, 2024November 18, 2016 by Christopher Elliott

Whoever said, “Any landing you can walk away from is a good one” must not have known David Youngquist. And they aren’t familiar with the current service level at British Airways — at least, not as he experienced it.

Categories Is This Enough Compensation?

A flight cancellation sinks a Princess cruise

December 7, 2023November 3, 2016 by Christopher Elliott

When Joan Judice’s flight to her cruise was canceled, it created a domino effect. Every supplier involved — her airline, cruise line and travel agent — took a half-step back during the resolution.

Categories Is This Enough Compensation?
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