Did the company offer enough compensation? That is the question.
When Coty Cockrell found out he’d be stuck in Mexico City for a day after missing a flight connection, an Aeromexico representative told him not to worry. The airline would cover his lodging and food expenses. It didn’t.
Kathleen Keenan thought she had unlimited access to Universal Orlando theme parks in Florida. After all, she’d paid extra for it.
She thought wrong.
When spring storms delayed Ernest Messersmith’s flight from Hawaii to Boston, American Airlines offered vouchers and hotel rooms for his inconvenience. Vouchers that, on reflection, it probably didn’t have to offer.
Liz Baenen’s Uber ride to the airport was a no-show, but that wasn’t the worst of it. The company kept her money, charged her a cancellation fee, and when she asked for a refund, it stonewalled.
A cruise can be a terrific culinary experience, from fine dining restaurants to the midnight buffet. But customers don’t expect to be on the menu.
When Alaska Airlines canceled Nancy Hillis’ upcoming flight from San Francisco to Fort Lauderdale, Fla., she faced a familiar dilemma: take the new flight her airline offered or let Alaska Airlines refund her and fly on another carrier.
Baris Evran’s story may sound familiar. The resolution will not.
Whoever said, “Any landing you can walk away from is a good one” must not have known David Youngquist. And they aren’t familiar with the current service level at British Airways — at least, not as he experienced it.
When Joan Judice’s flight to her cruise was canceled, it created a domino effect. Every supplier involved — her airline, cruise line and travel agent — took a half-step back during the resolution.
