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Elliott Report

Elliott Report

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Is This Enough Compensation?

Did the company offer enough compensation? That is the question.

She thought she had unlimited access to Universal Orlando Resort

She just wanted unlimited access to the parks at Universal Orlando

February 15, 2020August 24, 2018 by Christopher Elliott

Kathleen Keenan thought she had unlimited access to Universal Orlando theme parks in Florida. After all, she’d paid extra for it.

She thought wrong.

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Categories Is This Enough Compensation?
An American Airlines goodwill gesture misunderstood

Is this American Airlines goodwill gesture just an insult?

September 28, 2022May 8, 2018 by Christopher Elliott

When spring storms delayed Ernest Messersmith’s flight from Hawaii to Boston, American Airlines offered vouchers and hotel rooms for his inconvenience. Vouchers that, on reflection, it probably didn’t have to offer.

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Categories Is This Enough Compensation?
An Uber no-show and no refund.

An Uber no-show and no refund. Now what?

May 3, 2018 by Christopher Elliott

Liz Baenen’s Uber ride to the airport was a no-show, but that wasn’t the worst of it. The company kept her money, charged her a cancellation fee, and when she asked for a refund, it stonewalled.

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Categories Is This Enough Compensation?
Eaten by bedbugs on a cruise!

Eaten by bedbugs on a cruise! Is this enough compensation?

February 15, 2020April 27, 2018 by Christopher Elliott

A cruise can be a terrific culinary experience, from fine dining restaurants to the midnight buffet. But customers don’t expect to be on the menu. 

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Categories Is This Enough Compensation?
Alaska Airlines owes her a refund. But how much?

Should Alaska Airlines refund the $2,291 its cancellation cost me?

March 13, 2018 by Christopher Elliott

When Alaska Airlines canceled Nancy Hillis’ upcoming flight from San Francisco to Fort Lauderdale, Fla., she faced a familiar dilemma: take the new flight her airline offered or let Alaska Airlines refund her and fly on another carrier.

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Categories Is This Enough Compensation?

Electrolux repaired my oven three times. I demand they replace it!

March 9, 2018 by Christopher Elliott

When Anne Chiapetta’s noisy Electrolux oven requires three repairs in three years, there’s only one resolution that will make her happy: a full refund of the $2,000 she paid for the appliance.

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Categories Is This Enough Compensation?
Someone at Comcast changed her husband's name to A**hole on their bill

Comcast called my husband an a**hole – and they put it in writing

February 15, 2020February 20, 2018 by Christopher Elliott

Warning: This post contains language that may not be appropriate for a family audience.

It’s no secret that employees sometimes feel their customers are jerks. But I’ve never seen one put it in writing — until now.

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Categories Is This Enough Compensation?

Is this enough compensation for a “horrible” Christmas flight?

December 21, 2017 by Christopher Elliott

Baris Evran’s story may sound familiar. The resolution will not.

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Categories Is This Enough Compensation?

No flight, meals, phone or bags from British Airways — and no compensation

November 18, 2016November 18, 2016 by Christopher Elliott

Whoever said, “Any landing you can walk away from is a good one” must not have known David Youngquist.

And they aren’t familiar with the current service level at British Airways — at least, not as he experienced it.

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Categories Is This Enough Compensation?

A flight cancellation sinks a Princess cruise

November 3, 2016 by Christopher Elliott

When Joan Judice’s flight to her cruise was canceled, it created a domino effect. Every supplier involved — her airline, cruise line and travel agent — took a half-step back during the resolution.

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Categories Is This Enough Compensation?
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