Ilya Kovalenko believes that an Expedia mistake caused Turkish Airlines to deny him boarding on his recent international flight. And now he wants a full refund from Expedia and an apology. Unfortunately, the responsibility for Kovalenko’s missed vacation might lie a little closer to home.
When Jennifer Tudor rented an apartment in a Brooklyn brownstone through Airbnb, she may not have understood what to expect. Unfortunately, this led to an unpleasant rental experience for her — and for the owner. Now she claims to have discovered the worst Airbnb ever. Could that be true?
Tamra Corrigan’s husband was arrested on vacation after a strange car accident. Now Corrigan wants to know if their insurance policy will cover the financial consequences of this nightmare.
Kathleen Keenan thought she had unlimited access to Universal Orlando theme parks in Florida. After all, she’d paid extra for it.
She thought wrong.
Ben Brian says his daughter missed the prom because of a company called Promlilly. It sent her an unattractive and damaged prom dress that looked nothing like the photo on its website.
He wants to send this monstrosity back and get a refund. But there’s a big problem — who, and where, is Promlily?
When spring storms delayed Ernest Messersmith’s flight from Hawaii to Boston, American Airlines offered vouchers and hotel rooms for his inconvenience. Vouchers that, on reflection, it probably didn’t have to offer.
Liz Baenen’s Uber ride to the airport was a no-show, but that wasn’t the worst of it. The company kept her money, charged her a cancellation fee, and when she asked for a refund, it stonewalled.
A cruise can be a terrific culinary experience, from fine dining restaurants to the midnight buffet. But customers don’t expect to be on the menu.
Lara Wallace arrived at the airport for her recent Frontier Airlines flight to find that her delayed flight had no anticipated time of departure. So she and her friend decided to leave the gate area and have dinner. But as they settled in for their meal, they were alerted that their flight was taking off without them.
Now Wallace wants our help to get Frontier Airlines to reimburse her for the cost of the new flight that she was forced to purchase and incidental expenses. But is she entitled to this compensation?
When Alaska Airlines canceled Nancy Hillis’ upcoming flight from San Francisco to Fort Lauderdale, Fla., she faced a familiar dilemma: take the new flight her airline offered or let Alaska Airlines refund her and fly on another carrier.