Kathleen Keenan thought she had unlimited access to Universal Orlando theme parks in Florida. After all, she’d paid extra for it.
She thought wrong.
Is This Enough Compensation?
Did the company offer enough compensation? That is the question.
Is this American Airlines goodwill gesture just an insult?
When spring storms delayed Ernest Messersmith’s flight from Hawaii to Boston, American Airlines offered vouchers and hotel rooms for his inconvenience. Vouchers that, on reflection, it probably didn’t have to offer.
An Uber no-show and no refund. Now what?
Liz Baenen’s Uber ride to the airport was a no-show, but that wasn’t the worst of it. The company kept her money, charged her a cancellation fee, and when she asked for a refund, it stonewalled.
Eaten by bedbugs on a cruise! Is this enough compensation?
A cruise can be a terrific culinary experience, from fine dining restaurants to the midnight buffet. But customers don’t expect to be on the menu.
Should Alaska Airlines refund the $2,291 its cancellation cost me?
When Alaska Airlines canceled Nancy Hillis’ upcoming flight from San Francisco to Fort Lauderdale, Fla., she faced a familiar dilemma: take the new flight her airline offered or let Alaska Airlines refund her and fly on another carrier.
Electrolux repaired my oven three times. I demand they replace it!
When Anne Chiapetta’s noisy Electrolux oven requires three repairs in three years, there’s only one resolution that will make her happy: a full refund of the $2,000 she paid for the appliance.
Comcast called my husband an a**hole – and they put it in writing
Warning: This post contains language that may not be appropriate for a family audience.
It’s no secret that employees sometimes feel their customers are jerks. But I’ve never seen one put it in writing — until now.
Is this enough compensation for a “horrible” Christmas flight?
Baris Evran’s story may sound familiar. The resolution will not.
A flight cancellation sinks a Princess cruise
When Joan Judice’s flight to her cruise was canceled, it created a domino effect. Every supplier involved — her airline, cruise line and travel agent — took a half-step back during the resolution.