Did the company offer enough compensation? That is the question.
Whoever said, “Any landing you can walk away from is a good one” must not have known David Youngquist. And they aren’t familiar with the current service level at British Airways — at least, not as he experienced it.
When Joan Judice’s flight to her cruise was canceled, it created a domino effect. Every supplier involved — her airline, cruise line and travel agent — took a half-step back during the resolution.
Lisa West’s case is strange, but not as strange as the response she received from Delta when she complained about it.
United’s frequent flier program, MileagePlus, promises “the best combination of service and rewards for frequent travelers.”
But Thomas Williams says he got neither when he tried to use his hard-earned miles for a flight from Boston to San Francisco.
Howard Madnick calls it the “disappearing reservation” trick. I’ll let him describe a bizarre series of circumstances that led to several reservations being made and then lost. American has offered a resolution, but he wants to know: Is it enough?
When Alan Estrebou is delayed by almost a day on American Airlines, the company promises him compensation. Then it backs out. Should American honor its word?
Heather Stork’s flight from St. Louis to Amsterdam was a mess from start to finish. Delta compensated her with travel vouchers. Is that enough for the mess that she had to endure?
I feel partially responsible for what happened to the Keberles. They contacted me with a question about travel insurance and compensation.
Air travel can be hard. It’s been that way since the dawn of commercial aviation — and people like Robert Oliver know it.
Economy class airline seats are small consider what happened to Deana Worth on a recent American Airlines flight from Los Angeles to Miami.
