Lisa West’s case is strange, but not as strange as the response she received from Delta when she complained about it.
Is This Enough Compensation?
Did the company offer enough compensation? That is the question.
Even more funny airline math on this downgrade, but is there a solution?
United’s frequent flier program, MileagePlus, promises “the best combination of service and rewards for frequent travelers.”
But Thomas Williams says he got neither when he tried to use his hard-earned miles for a flight from Boston to San Francisco.
Never mind, American Airlines — just send me a refund!
Howard Madnick calls it the “disappearing reservation” trick. I’ll let him describe a bizarre series of circumstances that led to several reservations being made and then lost. American has offered a resolution, but he wants to know: Is it enough?
Why did American reverse course on my compensation?
When Alan Estrebou is delayed by almost a day on American Airlines, the company promises him compensation. Then it backs out. Should American honor its word?
Did Delta do enough for this delayed passenger?
Heather Stork’s flight from St. Louis to Amsterdam was a mess from start to finish. Delta compensated her with travel vouchers. Is that enough for the mess that she had to endure?
Is this enough compensation for an interrupted Windstar cruise?
I feel partially responsible for what happened to Linda and James Keberle. A few months ago, they contacted me with a question about travel insurance. I referred them to our forum advocates for help.
Is this enough compensation for a ‘difficult’ journey?
Air travel can be hard. It’s been that way since the dawn of commercial aviation — and people like Robert Oliver know it. But it’s how the airlines handle the little bumps and glitches that has changed.
