Lisa West’s case is strange, but not as strange as the response she received from Delta when she complained about it.
Is This Enough Compensation?
Did the company offer enough compensation? That is the question.
Even more funny airline math on this downgrade, but is there a solution?
United’s frequent flier program, MileagePlus, promises “the best combination of service and rewards for frequent travelers.”
But Thomas Williams says he got neither when he tried to use his hard-earned miles for a flight from Boston to San Francisco.
Never mind, American Airlines — just send me a refund!
Howard Madnick calls it the “disappearing reservation” trick. And it happened to him several times.
In just a moment, I’ll let him describe a bizarre series of circumstances that led to several reservations being made for his 12-year-old son, Harrison, and then lost. American has offered a resolution, but he wants to know: Is it enough?
I’ll let you decide.
Why did American reverse course on my compensation?
When Alan Estrebou is delayed by almost a day on American Airlines, the company promises him compensation. Then it backs out. Should American honor its word?
Did Delta do enough for this delayed passenger?
Heather Stork’s flight from St. Louis to Amsterdam was a mess from start to finish.
Delta compensated her with travel vouchers. Is that enough for the mess that she had to endure?
That’s the question before us today. Let’s dive right in.
Is this enough compensation for an interrupted Windstar cruise?
I feel partially responsible for what happened to Linda and James Keberle.
A few months ago, they contacted me with a question about travel insurance. I referred them to our forum advocates for help, since I was out of the country on assignment.
Is this enough compensation for a ‘difficult’ journey?
Air travel can be hard. It’s been that way since the dawn of commercial aviation — and people like Robert Oliver know it. But it’s how the airlines handle the little bumps and glitches that has changed.
An airline seat dispute quickly spirals out of control
Economy class airline seats are small and getting smaller — of that there is no doubt. But if you do have doubts, consider what happened to Deana Worth on a recent American Airlines flight from Los Angeles to Miami.
Worth purchased her economy class seat, believing she’d have an adequate amount of legroom, as she has in the past. But times change. She found herself on a Boeing 777 with about 31 inches of seat “pitch” — a rough measure of leg room.
NCL takes $1,493 from a sick customer and leaves him with almost nothing — is that right?
Rob Rumohr was looking forward to his Western Caribbean cruise on the Norwegian Epic, with ports of call in Jamaica, the Caymans and Mexico.
“We had been planning a special vacation for several months,” he says. He was bringing his mother, who had been recently widowed, on the cruise.
“I needed to plan something for her to look forward to since I knew it was going to be especially difficult for her,” he says.
American Airlines is “sorry” about the flight attendant who had a psychotic breakdown – but is it sorry enough?
For Emma Basch and her family, a recent commuter flight from Washington to New York was a pure nightmare from start to finish.