When Anne Chiapetta’s noisy Electrolux oven requires three repairs in three years, there’s only one resolution that will make her happy: a full refund of the $2,000 she paid for the appliance.
Category: Is This Enough Compensation?
Warning: You need a valid passport to take your dream vacation to Paris
Shelly Clements and her husband recently headed to the airport to take off on their long-awaited trip to Paris. Unfortunately, for her, she didn’t have a valid passport. In all her planning, she had neglected to check the passport requirements for travel — and the news wasn’t good at the check-in counter.
Comcast called my husband an a**hole – and they put it in writing
Warning: This post contains language that may not be appropriate for a family audience.
It’s no secret that employees sometimes feel their customers are jerks. But I’ve never seen one put it in writing — until now.
Is this enough compensation for a “horrible” Christmas flight?
Baris Evran’s story may sound familiar. The resolution will not.
No flight, meals, phone or bags from British Airways — and no compensation
Whoever said, “Any landing you can walk away from is a good one” must not have known David Youngquist.
And they aren’t familiar with the current service level at British Airways — at least, not as he experienced it.
A flight cancellation sinks a Princess cruise
When Joan Judice’s flight to her cruise was canceled, it created a domino effect. Every supplier involved — her airline, cruise line and travel agent — took a half-step back during the resolution.
A blown tire and bizarre bathroom break for this Delta “vacation”
Lisa West’s case is strange, but not as strange as the response she received from Delta when she complained about it.
Even more funny airline math on this downgrade, but is there a solution?
United’s frequent flier program, MileagePlus, promises “the best combination of service and rewards for frequent travelers.”
But Thomas Williams says he got neither when he tried to use his hard-earned miles for a flight from Boston to San Francisco.
Never mind, American Airlines — just send me a refund!
Howard Madnick calls it the “disappearing reservation” trick. And it happened to him several times.
In just a moment, I’ll let him describe a bizarre series of circumstances that led to several reservations being made for his 12-year-old son, Harrison, and then lost. American has offered a resolution, but he wants to know: Is it enough?
I’ll let you decide.
Why did American reverse course on my compensation?
When Alan Estrebou is delayed by almost a day on American Airlines, the company promises him compensation. Then it backs out. Should American honor its word?
