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Elliott Report

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Is This Enough Compensation?

Did the company offer enough compensation? That is the question.

A blown tire and bizarre bathroom break for this Delta “vacation”

December 16, 2023December 22, 2015 by Christopher Elliott

Lisa West’s case is strange, but not as strange as the response she received from Delta when she complained about it.

Categories Is This Enough Compensation?

Even more funny airline math on this downgrade, but is there a solution?

December 15, 2015 by Christopher Elliott

United’s frequent flier program, MileagePlus, promises “the best combination of service and rewards for frequent travelers.”

But Thomas Williams says he got neither when he tried to use his hard-earned miles for a flight from Boston to San Francisco.

Read more

Categories Is This Enough Compensation?
Howard Madnick calls it the "disappearing reservation" American has offered a resolution, but he wants to know: Is it enough?

Never mind, American Airlines — just send me a refund!

August 15, 2023December 1, 2015 by Christopher Elliott

Howard Madnick calls it the “disappearing reservation” trick. I’ll let him describe a bizarre series of circumstances that led to several reservations being made and then lost. American has offered a resolution, but he wants to know: Is it enough?

Categories Is This Enough Compensation?
compensation

Why did American reverse course on my compensation?

January 18, 2024November 27, 2015 by Christopher Elliott

When Alan Estrebou is delayed by almost a day on American Airlines, the company promises him compensation. Then it backs out. Should American honor its word?

Categories Is This Enough Compensation?, The Travel Troubleshooter
Heather Stork's flight from St. Louis to Amsterdam was a mess from start to finish. Delta compensated her with travel vouchers.

Did Delta do enough for this delayed passenger?

December 8, 2023November 24, 2015 by Christopher Elliott

Heather Stork’s flight from St. Louis to Amsterdam was a mess from start to finish. Delta compensated her with travel vouchers. Is that enough for the mess that she had to endure?

Categories Is This Enough Compensation?
I feel partially responsible for what happened to the Keberles. They contacted me with a question about travel insurance and compensation.

Is this enough compensation for an interrupted Windstar cruise?

February 5, 2024November 17, 2015 by Christopher Elliott

I feel partially responsible for what happened to the Keberles. They contacted me with a question about travel insurance and compensation.

Categories Is This Enough Compensation?

Is this enough compensation for a ‘difficult’ journey?

February 5, 2024November 3, 2015 by Christopher Elliott

Air travel can be hard. It’s been that way since the dawn of commercial aviation — and people like Robert Oliver know it.

Categories Is This Enough Compensation?
Economy class airline seats are small consider what happened to Deana Worth on a recent American Airlines flight from Los Angeles to Miami.

An airline seat dispute quickly spirals out of control

February 2, 2024March 31, 2015 by Christopher Elliott

Economy class airline seats are small consider what happened to Deana Worth on a recent American Airlines flight from Los Angeles to Miami.

Categories Is This Enough Compensation?
Rob Rumohr was looking forward to his Western Caribbean cruise on the Norwegian Epic, with ports of call in Jamaica, the Caymans and Mexico.

NCL takes $1,493 from a sick customer and leaves him with almost nothing — is that right?

February 28, 2024March 24, 2015 by Christopher Elliott

… Read more

Categories Is This Enough Compensation?
For Emma Basch and her family, a recent airline flight from Washington to New York was a pure nightmare from start to finish.

American Airlines is “sorry” about the flight attendant who had a psychotic breakdown

January 29, 2024February 3, 2015 by Christopher Elliott

For Emma Basch and her family, a recent airline flight from Washington to New York was a pure nightmare from start to finish.

Categories Is This Enough Compensation?
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