Melissa Hill’s Fitbit Charge 2 cracked after a little more than a year. Is the company’s offer acceptable — or should it do more for her? “My Fitbit Charge 2 cracked in the night! I want a refund”
Linda Ralston has been fighting an expensive hotel billing error for months. Several weeks after her 3-night stay at the Westin La Paloma in Tuscon, she discovered an extra night’s charge on her credit card. Now her battle seems to have ended in a lost chargeback, with the resort coming out the winner.
But with all the evidence on her side, how did she lose? “A hotel billing error ends in a lost chargeback. What happened?”
James Parker just got hit with the most excessive cleaning fee I’ve ever seen as a consumer advocate. Soon after checking out of his recent Airbnb rental, the owner sent him a $1,470 bill to clean up the mess she says his family made.
But what mess was she really cleaning up? “Here it is: The most excessive cleaning fee ever!”
Eugenia Dupre is the victim of a Norwegian Cruise Lines (NCL) cruise bait and switch. She’s sure of it. “This is an NCL cruise bait and switch — or is it?”
Jessie Chai’s EC 261 flight delay claim went nowhere, no matter whom she asked. And she asked everyone, including her airline, online agency, a third-party claims company, and me. Straight down the line, she received one of two responses — “no” or “no comment.” “When you file an EC 261 claim, mind the asterisk”
Here’s a simple question: What is Expedia’s Total Protection Plan worth? If you ask Ruth Meyer, she’ll tell — not much. “Another canceled flight! Why won’t Expedia help?”
What if you could wear something that simply and eloquently communicated one sentiment: Enough! I’m not going to accept bad service anymore! I am part of the resistance! As we start the second week of our fall fundraiser, may I suggest a scrunchy? “This scrunchy says it all: I’m mad as #$%% and I’m not gonna take it anymore!”