My Fitbit Charge 2 cracked in the night! I want a refund

Melissa Hill’s Fitbit Charge 2 cracked after a little more than a year. Is the company’s offer acceptable — or should it do more for her? Read more “My Fitbit Charge 2 cracked in the night! I want a refund”

A hotel billing error ends in a lost chargeback. What happened?

Linda Ralston has been fighting an expensive hotel billing error for months. Several weeks after her 3-night stay at the Westin La Paloma in Tuscon, she discovered an extra night’s charge on her credit card. Now her battle seems to have ended in a lost chargeback, with the resort coming out the winner.

But with all the evidence on her side, how did she lose? Read more “A hotel billing error ends in a lost chargeback. What happened?”

Here it is: The most excessive cleaning fee ever!

James Parker just got hit with the most excessive cleaning fee I’ve ever seen as a consumer advocate. Soon after checking out of his recent Airbnb rental, the owner sent him a $1,470 bill to clean up the mess she says his family made.

But what mess was she really cleaning up? Read more “Here it is: The most excessive cleaning fee ever!”

This is an NCL cruise bait and switch — or is it?

Eugenia Dupre is the victim of a Norwegian Cruise Lines (NCL) cruise bait and switch. She’s sure of it. Read more “This is an NCL cruise bait and switch — or is it?”

When you file an EC 261 claim, mind the asterisk

Jessie Chai’s EC 261 flight delay claim went nowhere, no matter whom she asked. And she asked everyone, including her airline, online agency, a third-party claims company, and me. Straight down the line, she received one of two responses — “no” or “no comment.” Read more “When you file an EC 261 claim, mind the asterisk”

Another canceled flight! Why won’t Expedia help?

Here’s a simple question: What is Expedia’s Total Protection Plan worth? If you ask Ruth Meyer, she’ll tell — not much. Read more “Another canceled flight! Why won’t Expedia help?”

This scrunchy says it all: I’m mad as #$%% and I’m not gonna take it anymore!

What if you could wear something that simply and eloquently communicated one sentiment: Enough! I’m not going to accept bad service anymore! I am part of the resistance! As we start the second week of our fall fundraiser, may I suggest a scrunchy? Read more “This scrunchy says it all: I’m mad as #$%% and I’m not gonna take it anymore!”