These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.
Susan Kemen is a Broadway superfan, but the Broadway themed cruise she booked is apparently not a fan of hers. Just a day after she plunked down $4,996 to see her favorite performers on the Norwegian Gem, she received a disturbing phone call.
When Jason Hanna prepaid $525 for a weekend at the Four Points by Sheraton LAX, he expected to stay at the Four Points by Sheraton LAX.
When WestJet canceled Brittany Muffet’s recent flight, she found herself caught in a blame game between the airline and Booking.com. But that wasn’t the weird part.
Imagine this: You buy a new dishwasher, but two days later, your kitchen fills with smoke. The stench of burnt plastic hangs thick in the air, and water pools across your floor. Turns out the heating element failed on the new dishwasher and burned a hole straight through the machine.
As a cancer survivor recovering from a stem cell transplant, Kim Snyder says she needed to avoid crowded spaces and germs while rebuilding her immune system. Flying felt too risky. The Amtrak Auto Train, with its private bedroom option, seemed like the perfect solution for her trip from Virginia to Florida.
Mitch Gershenfeld expected an adventure when he retired to travel the world — not a medical misadventure that would pit him against his health insurance company. But that’s exactly what he got after landing in a hospital in Doha and then filing a claim with GeoBlue.
If you pay for an airline seat, you should get to actually sit in it?
That’s what’s at the heart of John Bailey’s case against American Airlines. He bought five round-trip tickets from Dallas to Boston for a family event. One of them was for his 2-year-old grandson, Riggs.
When Daniel Christiansen boarded a recent Delta Air Lines flight from Salt Lake City to Palm Springs with his wife and infant daughter, he thought he’d hit the jackpot. He thought wrong.
Teresa McGee thought she’d done everything right before her flight from Detroit to Charlotte. But she never expected American Airlines to not do everything right.
Can AirAsia keep John Pracy’s $100? He’d booked a ticket from Cebu, Philippines, to Manila, the airline canceled the flight, and then it pocketed the money.
