These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.
What’s this $450 cleaning fee on Irina Safonov’s Budget Car Rental bill? Sure, she rented a Chrysler Voyager in Detroit recently. And yes, she returned it with “a little” sand on the floor mats.
If you ever get locked out of your Airbnb rental, you’ll want to know about Terri Taylor’s misadventure with her apartment in Paris. It’s a doozy.
Scarlett Kelly paid for a vacation rental in Paris through Booking.com, but she never got to stay in it. Booking.com wants to keep her money on what appears to be a technicality.
American Airlines says Erin Wright was drunk and had sex with a man on a recent flight, and now she’s banned. Wright says American Airlines didn’t give her a chance to tell her side of the story and that this is a case of mistaken identity — and she can prove it
Robert and Beverly Isman were about to cast off on a once-in-a-lifetime Nile river cruise when they received a devastating medical diagnosis: Beverly had advanced pancreatic cancer.
Alex and Jaime Passakos say their honeymoon at Sandals was ruined — and they want compensation.
When a tire on Darrell Eldridge’s Turo rental blew out, he was relieved that he didn’t get into an accident. But his relief soon gave way to rage when Turo sent him a $3,000 bill for damage.
When Jane Huang transferred $1,264 to her brother through PayPal, she expected him to get the money. But he never did.
Tracy Pruss lost her iPhone 13 as she boarded an American Airlines flight from Raleigh-Durham to Cincinnati. The device slipped out of her pocket on the jetway.
The document seemed harmless enough — a “release of all claims” in exchange for a cash settlement. Lowe’s sent it to one of our readers when she asked it to fix a botched kitchen installation.
