These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.
When Mike Welden returned his Budget rental car after his Palm Springs vacation, he thought he was done with the car. The retired social worker had enjoyed a pleasant two-week trip through California without incident.
Kristen Rodriguez thought she had scored a deal when she prepaid for her checked baggage on Frontier Airlines.The airline app showed a straightforward offer: $29 for each checked bag, each way, for two passengers.
When is a first-class ticket not a first-class ticket? When you’re Paul Nelson and you’re flying on American Airlines.
Thulisile Hadebe thought she’d booked a thrilling getaway on Booking.com to a game lodge in South Africa, which promised an “amazing” experience in its chalets and opportunities to see giraffes, wildebeest and zebras.
Beverly and Larry Burmeier learned a painful lesson about the timeshare industry recently: Sometimes no doesn’t mean no. Sometimes it means, “Yes, I’ll sign whatever contract you put in front of me.”
To say that Jerry Slaff’s trip from Washington to Prague didn’t go as planned would probably be an understatement.
Lai Leong thought she was helping her friend Zeng by using some of her American Airlines miles to book a hotel in Honolulu. She had no idea that Zeng would be on the hook for a surprise fee.
When Joanne Smikle made a $1,000 payment on her Chase credit card bill, she assumed the transaction had gone through. The money left her Tower Federal Credit Union account. Chase credited the payment. Everything looked normal.
When John Sand landed in Munich and picked up his rental car from Enterprise, he was ready for a fun-filled European road trip. Instead, he took an unexpected detour that left him without wheels for 36 hours and forced him to navigate a Kafkaesque customer service maze.
Susan Kemen is a Broadway superfan, but the Broadway themed cruise she booked is apparently not a fan of hers. Just a day after she plunked down $4,996 to see her favorite performers on the Norwegian Gem, she received a disturbing phone call.
