I can’t use the upgrades I purchased on American Airlines

Roger Anstey buys upgrades on American Airlines and then learns that only elite AAdvantage members can use them. He’d like the upgrade costs refunded and his frequent flyer miles back. Can our advocates retrieve them? Read more “I can’t use the upgrades I purchased on American Airlines”

My Spirit Airlines flight was canceled. Am I owed compensation for my distress?

When Sandra Wucher hears that her Spirit Airlines flight has been canceled, she wants compensation for the emotional distress she suffers. Is Wucher’s request reasonable? And can our advocates help her get it? Read more “My Spirit Airlines flight was canceled. Am I owed compensation for my distress?”

I agreed to this American mileage award, but now I want a refund

After Patti McGuire books a flight using air miles, she gets a breakdown of how the miles were calculated and isn’t happy. Can we help her retrieve some of her miles? Read more “I agreed to this American mileage award, but now I want a refund”

This traveler gets exactly what she requested — and then rejects the resolution

Beverly Murphy wants American Airlines to honor her reservation and assign her the premium economy seat she paid for. Can our advocates persuade American to give Murphy her preferred seat? Read more “This traveler gets exactly what she requested — and then rejects the resolution”

Can you negotiate compensation for a delayed flight?

If you’re Janet Sternbach, yes, you can negotiate for more compensation following a flight delay. But, as she discovered, your airline might not give you as much as you want. Read more “Can you negotiate compensation for a delayed flight?”