I can’t use the upgrades I purchased on American Airlines

Roger Anstey buys upgrades on American Airlines and then learns that only elite AAdvantage members can use them. He’d like the upgrade costs refunded and his frequent flyer miles back. Can our advocates retrieve them? Read more “I can’t use the upgrades I purchased on American Airlines”

How much is your “free” award ticket costing you?

It can be fun to dream about cashing in all those frequent flyer miles that you have been saving. That’s the day that your dedication to your favored airline will finally pay off in a free flight to somewhere fabulous. Read more “How much is your “free” award ticket costing you?”

A missing miles case offers a few hard lessons about loyalty

Every so often our advocates receive requests for assistance that we can’t accommodate. Rajiv Gupta has the misfortune to be making such a request. Read more “A missing miles case offers a few hard lessons about loyalty”