Help! Travel insurance won’t pay for my flight delay
When Christine Porter’s flight delay strands her for 25 hours, her travel insurer balks at paying a $270 claim. After five months of bureaucratic warfare, she’s no closer to a resolution.
ELLIOTT ADVOCACY
Service animal hair in a rental car: Can Hertz demand $500 to clean it?
Alex Cashman-Rolls faces a $500 cleaning fee from Hertz after returning a rental car he used with a registered service animal. Hertz claims the charge is for “excessive” hair, but Alex argues it’s unreasonable under federal law and lacks proof of actual costs. Will Hertz back down?
Her brother was on his deathbed. Should Expedia refund her flight?
Brenda Stopay rushes home from a cruise after learning her brother is critically ill, but a booking error caused her to miss her flight. Despite months of back-and-forth between Orbitz and Aer Lingus — including submitting her brother’s death certificate repeatedly — neither company will approve her $715 refund. Can she cut through the red tape and get a resolution?
Why did Budget wait 18 days to charge me $450 for ‘dirty’ floor mats?
Michael Margulis returns a Budget rental van in good condition, only to be hit with a $450 cleaning fee 18 days later. The car rental company’s delayed inspection report cites dirty floor mats but offers no proof or cost breakdown. Can a vague charge hold up without evidence?
She showed up two hours early for her flight. Why did American Airlines cancel her ticket?
Teresa McGee thought she’d done everything right before her flight from Detroit to Charlotte. But she never expected American Airlines to not do everything right.
Here are the new travel mistakes people are making — and how to avoid them
One of the newest mistakes travelers make is also one of the oldest: forgetting their paperwork.
Your next trip could be riskier than you think — here’s why (and how to adapt)
Colombia has been at the top of Seann Malloy’s bucket list for years, so he recently started planning a solo trip to Cartagena and Medellín. He looked forward to sipping tinto coffee at a cafe and strolling the beach at Playa Blanca.
My Frigidaire oven’s wild temperature swings have left me exhausted — can I get a refund?
Cynthia Alviso’s new Frigidaire wall oven fluctuates between 35 degrees below and 60 degrees above its set temperature, ruining her baked goods. Despite four repair attempts, it’s still broken. Frigidaire insists the oven works properly. Can she get a refund?
Help! American Airlines downgraded me and then refused a refund
When Laura MacLennan’s business class seat breaks, she’s sent to economy class. An American Airlines agent promises a refund and $500 in compensation, but it never comes through. Can she recover the money — or was this a case of a broken promise?
Does AirAsia still owe me a pandemic refund? Here’s the surprising answer
Can AirAsia keep John Pracy’s $100? He’d booked a ticket from Cebu, Philippines, to Manila, the airline canceled the flight, and then it pocketed the money.